Reviews

This profile includes reviews for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

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  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

Review Details

• Review fromTong L

  Date: 11/11/2023

  1 star
  Rude ground crew! Flight attendant wont let me use the lavatory in the front of the plane was tokd to use the ones at the back while everyone is boarding the plane from the back door, NEVER FLYING THIS AIRLINE AGAIN!

• Review fromBrad A

  Date: 08/11/2023

  1 star
  I attempted to book my flight to ****** and add extra baggage on a Saturday by making an online payment. However, when I entered my credit card details, a message popped up on the screen, claiming that my credit card information was invalid and suggesting I double-check it. Despite several attempts to adjust a few details, I couldn't complete the payment because it kept insisting that my credit card information was incorrect. I tried about four times without success.Come Monday, I decided to use my **** debit card instead. After entering all the payment details, I clicked "submit," and the $185 payment was successful. Later, I reviewed the statement for the credit card I initially used on Saturday. To my surprise, I discovered five transactions from Flair Airlines, totaling over $300, which supposedly hadn't gone through due to "incorrect" payment information.I contacted Flair Airlines to resolve this issue and was told that the payments were pending and would be refunded within 24 hours. However, the charges were ultimately approved. When I reached out to Flair Airlines again, they stated that they were unable to refund the money and suggested I contact my bank to have the charges removed from their end.In my experience, Flair Airlines appears to be an untrustworthy company that can potentially take advantage of unsuspecting customers if given the opportunity.

• Review fromTR N

  Date: 07/11/2023

  1 star
  We flew from ******* to ******** with Flair on Saturday November 4, 2023. Flight number is F8641 departing at 17:30. We had a terrible experience with their staff at the gate and how their staff checked the size of the bags at the boarding gate.My friend and I had flown from ******** to ******* on October 28th with our backpacks and they totally fitted the space under the seat in front of us, and we were not charged for carry-ons.However, on our flight back to ******** from *******, the staff at the boarding gate charged us $83.62 each for the same backpacks as they decided our backpacks were carry-on luggage. Flair has a sizing gizmo at the gate to check the size of every bag that did not pay for carry on. The thing is that sizing gizmo is a lot smaller compared to the actual space under the seat inside the airplane. That was a very sneaky way of doing business. When one of their staff decided our backpacks were carry-ons and directed us to a different line where there was a lady standing there with a POS machine. When we approached the lady, she was quite surprised to see us. She even asked us why we were in this line and asked if there was anyone that directed us to her because SHE ALSO THINKS OUR BACKPACKS WERE NOT BIG TO BE CONSIDERED CARRY-ONS. But the other staff who had directed us to her yelled and told the lady to charge us for carry-ons. That was very rude and unprofessional because the staff treated their customers without respect.Why charge a client carry-on luggage when their backpack perfectly fits the seat in front of them? Why yell at your customers when there are millions of ways of communication that are more respectful. Your revenue might increase by $166 in total, but your brand lost potential customers.Build a brand where customers feel satisfied with your service and respected by your staff because in the long run, customer satisfaction is the key to keep a business stay in the industry.

• Review fromRalph T

  Date: 31/10/2023

  1 star
  Untrustworthy side step question no return information no call or email for cancelation every place you look takes you back to the same phone number

• Review fromMONICA S

  Date: 30/10/2023

  1 star
  WORST airline ever!!! Do not spend your money on an airline that horrible customer service, compensation policies made only to protect the airline and who conveniently "lose" any forms sent in for compensation. I would give a negative star rating if it was available

• Review fromChris B

  Date: 29/10/2023

  1 star
  Flair has repeatedly violated transport ****** regulations and defrauded the public by engaging in unethical and deceptive business practices. What is needed is a class action law suit against Flair and its board of directors. Ill updated this with further information on that process as it becomes available for anyone wishing to append their name to that class action.

• Review fromDeb C

  Date: 28/10/2023

  1 star
  I would leave a -10* rating if allowed. HOW IS THIS AIRLINE STILL IN BUSINESS? WHERE DID THEY FIND SUCH RUDE GATE AGENTS AND CALL CENTRE AGENTS IN THE ***********? (NOPE NOT IN ******). Why do they charge $80 for a personal item that easily will fit under the seat in front? GREEDY! Never again! CHEAP doesn't even begin to describe it. No regard for customers whatsoever.

• Review fromJagroop G

  Date: 28/10/2023

  1 star
  Worst airline , worst staff members who doesnt have any compassion to Talk to their customers, 0 manners to the whole staff. Who lied to us on the face. Didnt make final announcement for us. Staff didnt let us in as my little Child felt uneasy and went to throw up ************************************************************************************************************************* and we had to rebook in emergency as we were going for family emergency. I need an apology from the staff and refund half of my flight money. Staff was so rude to us and made very bad comments about my family that where the heck we were for flight and you were hiding luggage even though we checked with front staff. This was the worst experience and I will never fly again. This is worst customer service and this ********************** shouldnt be in business.

• Review fromRobin L

  Date: 27/10/2023

  1 star
  I am absolutely disgusted by the way the ************ customers, the fact that I paid as much for my ticket as a larger commercial airline, and was charged a few to check in in person, was refused entry to the plane until my backpack fit in the personal bag checker or would be charged $77+ tax to carry it on. I took my shoes out of my bag, made it fit and returned the shoes to the backpack once boarded on the plane. For a supposed discount airline, in the end, I paid more than I would have flying on a larger commercial airline. Not only financially, but the staff was ignorant to myself and customers around me. As a regular flier, I have never been treated this way by an airline.

• Review fromRICHELLE C

  Date: 25/10/2023

  1 star
  Paid for Travel flex in case I needed to change my flight. Then when we had a death in the family and had to change the flight. They took away my seats that I paid for and made me pay for them again. They offered no credit, so now I had to pay twice for a seat on the plane. And customer service was not good at all on this. This is wrong, a customer should not have to pay twice for a seat just because they had to change their flight.