Reviews

This profile includes reviews for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

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  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

Review Details

• Review fromrene t

  Date: 22/05/2024

  1 star
  Poor customer relations.Was trying claim a refund by correcting charges on double-billed luggage. My wife and I travelled from ********* to ******* and back to *********. We tried to have our charges corrected because we only had 1 carry-on each to and for the destination and have therefore pre-paid for a total of 4 luggage. Upon reviewing the final bill, we saw that we were paying not only for carry-on but also for checked-in luggage, in effect we ended up paying at least twice. We used only the carry-on, and prepaid them for 1 luggage each (or a total of 4) but our billing also we were paying for more than 4. When we complained we talked to several agents and had a back and forth with their refund department on e-mails. I think we have talked to at least 4 different agents.After sorting through the confusion, we were told that they will only give us a one luggage credit and after reasoning with them that that it was not fair, they said they were "willing" to make it 2 luggage credits. What? Really? Shouldn't the company refund or return the fee service which we did not actually use? When asked why, the agent on the phone said it was their "policy" not to refund luggage fees. How is that fair business practice? You mean, even if it has been over-billed and over-paid? It's like saying "Sorry, you made the mistake of over-paying so we will keep your money for a service that was not used." In what universe is that morally right?This is going to be our second and last trip with them. Not going to use or recommend this airlines. Horrible.

• Review fromEvan C

  Date: 19/05/2024

  1 star
  Flair Airlines Split Me From my Pregnant Wife Flair Airlines stranded me tonight in ******* while my heavily pregnant wife (pictured) travels without me on account of a bug on their website that autofills READ-ONLY passenger name fields when you autofill payment details (seriously, just recreated it on her phone).We asked at the customer service desk. We asked at the gate. 3 in-person customer service reps made 3 phone calls, and together told us it was Flair's policy to not issue a correction. Tonight, my wife "has two tickets", one perfectly valid, and the other with her name mixed with my middle name and birthdate.We tried everything. Could we cancel and repurchase the (guaranteed empty) seat next to her? No. Could we purchase a different seat on the same plane? Sure... but we ran out of time for the ticket sale window due to running into the *exact same read-only autofill error*, while literally standing in front of their customer service agent (who, texting on her phone, shrugged indifferently without any control over the situation whatsoever, unmoved by our desperate in-person bug report).It's a rare combination of technical incompetence and a lack of customer care that makes me unsurprised this airline is becoming a market leader in customer complaints.Ultimately we found a last-minute ticket tonight on a delayed WestJet flight as an incredibly expensive alternative... but at least I'll be there to help her in *******. We've been on maybe hundreds of flights over the years, but the way Flair Airlines operates is remarkably anti-consumer in a way that is truly maddening.

• Review fromKM R

  Date: 13/05/2024

  1 star
  Please dont fly flare air. Save your money The planes are dirty first and foremost. Secondly, I contacted flight hub as they were the booking agents for my flight to *******. I needed to cancel the flight and bought flight protection so when I went to cancel the flight to *******, I learned that flare air does not easily do refunds they do not give cash refunds they do not give refunds back to the credit card or card used, Flight hub staff said all I needed to do is send flare air an email and ask for a refund rather than a credit Flare air asked why the cancellation and bc my reason was for my sp. needs child- flare air required doctors notes to verify my sons diagnosis-inappropriate and very private, but it was sent only minutes after sending both this as well as my banking information my refund was declined. There was no way flare air read the information id sent and why did they ask for my bank details including account and -transit number I sent several emails asking for someone to please call me but I get these odd text type emails saying to the effect of sorry cant do anything its our rules What I was given was a $90 credit after spending nearly $380 Can someone please help ?

• Review fromMotty K

  Date: 19/04/2024

  1 star
  Hi flair, your employee are not cleaning your planes and not respecting your customers when there is a problem. Finally I started to board the plane 3 hours 43 minutes late , I arrive in my seat and find chewing gum stuck to my seat in front me, that was horrible to see through my entire flight trip, I would have to the whole trip be careful not to mistakenly move my knees close to where it was, when the plane landed, I waited till everyone exited, I saw your employee starting from the back cleaning removing trash, and said to her nicely there is chewing gum stuck to the seat here where I sat, she responded its not her job, I told her well Im just telling you so you can tell the right persons whom are supposed to do it should do it for the next person that will be seated on this seat number cause that was awful to have for me in this flight, she had her gloves on but didnt show any sign to want apologies on behalf of flair and that the employees in the *** airport didnt clean the plane well, then came another employee from the front which was more understanding and said thank you for letting us know we will be doing it right now, the first employee yours said its not her job, thats not the way to answer if she have gloves on her hands it shows clearly that she is cleaning your plain I should get a thank you and not the opposite.Ive. A video off the incident if you need to see and fix the issue so your employees are cleaning the plane to normal standards.

• Review fromSharon P

  Date: 10/04/2024

  1 star
  Fiair Airlines gets one star from me, only because I don't see the option for zero stars. My flight scheduled for February 3, 2024 was delayed multiple times. We were finally supposed to board at 1:45 AM on February 4th, 2024. Everyone was ready and lined up to board. I have a mobility issue and so I was actually in queue and sitting in front of the glass doors, ready to get on the plane. THEN they made the decision to cancel the flight because the crew had already flown too many hours. That is something they should have know well before we were all there ready to board the flight!! I had to call and wake up my husband to come and get me. He works at 5 AM every day. His lack of sleep made him sick. In addition, I had to fly on Monday, Feb 5th and miss a work day. I got to the airport at 4 am for my 6:30 am flight. It was delayed AGAIN till 9:15! We didn't board till around 9:30 AM, and FINALLY took off around 10 AM. All in all, that was another 3.5 hour delay. So, I filled out the form to be compensated for this experience. I was approved for compensation and a refund, but was told I had to wait 30 business days. After the 30 business days, I still had not received compensation. When I emailed to ask, they said they had made an error in saying my compensation/refund had been approved, and that I would have to wait ANOTHER 30 days because they resubmitted it! There is also the issue of the ****** who assisted me from the gate to the carousel. The ****** did not want to push my wheelchair to the luggage carousel. When we got there, he wanted to know when someone would be there to help with my luggage. He did though, and left me at carousel 3. When the luggage came out behind at carousel 4 he was nowhere to be seen. I struggled to get the luggage cart and myself over there, until the ****** finally helped. The ****** did not want to help remove my bag from the carousel, and did not want to help me to the door with my luggage. Unreal!

• Review fromRosanne T

  Date: 05/04/2024

  1 star
  Never fly Flair please, and save yourself the frustration and extra costs. I'm writing via BBB because Flair refuses to help us with a refund for surprise carry-on and check in fees, that I had to pay for us to leave *** for *** in March. Their website wouldn't let us check in online, and the check in desk said, if we don't check in online, we have to pay check in fees. I explain and showed them the error messages on their site, and still they wouldn't budge, and charged us check in fees. They didn't even weigh or size our carry on luggage, which are standard and have worked with many other airlines. They just charged us for the luggage, 1 piece each, or else they wouldn't give us our tickets that we'd bought a long time ahead. The staff were extremely rude and dismissive to us and many other passengers around us. The flight was over 2 hours delayed and the gates would change without any announcements. I got an email saying they'd give us food vouchers, and the food vouchers never came at all. My partner asked for a cup of water on the flight, and was told Flair doesn't provide free water, you must buy the $3 bottle or no water. Even the pilot was rude on the PA system. He told passengers who'd switched their seats, to switch back. Then a minute later he started saying we were to blame for delaying the flight, because some passengers were taking too long to get to their original seats. (We had nothing to do with that but he was so condescending, especially after waiting over 2 hours and paying an extra $153 to board). The seats don't recline on the plane, and not a crumb of a cracker was offered at all for the whole flight. It was my first and last flight with Flair. The 1 star rating is for getting us back to ***.

• Review fromMichelle P

  Date: 04/04/2024

  1 star
  Absolutely will never deal with this company ever again purchased 2 tickets arrived on time and double booked only had 1 seat available so then ended up driving from ******** to ********* . Put in a complaint for refund still will not refund me they said you did not get on the plane well I was not leaving my boyfriend behind because they could not do there job I never had this experience with any other airline company and still no response to refund unprofessional.

• Review fromMimi G

  Date: 04/04/2024

  1 star
  Terrible terrible service and experience as a whole.There is no customer service. You pay for the air you breath. Flight attendants are horrible they are impolite and they know it and when you speak to them about anything; they tell you this is a low cost airline. Well its not so low cost when you pay a carry on 75$ US one way, and 2 checked in luggages 188$ US one way. If you want to sit next to your minor children (5 yrs old) you need to pay extra for seat selection, because if not, i quote the flight attendant, we scatter the family because we are a low cost airline. Both going and coming back our flights were delayed by 4 hours. They are unapologetic and they really just dont care about a thing, and it seems to be their vision given from the top hierarchy. Shame on you to be even operating. I am sure they will file for bankruptcy soon. No one on our flight was happy let alone satisfied. Did the mistake once and never again. Id rather pay the same price with all the extra hidden costs and fly any other airline.

• Review fromJaswant S

  Date: 03/04/2024

  1 star
  Im not recommended this airline to travel any where , This airline always delay without any reason and they also charge money for carry bag which is very bad for this airline , I highly recommended air ****** as compare to flair

• Review fromCesare L

  Date: 31/03/2024

  1 star
  Disappointing Experience with Flair Airlines: A Review I recently had the misfortune of flying with Flair Airlines for the first time, and I must say, it was an experience I would rather forget. From the moment I attempted to check in online, the disappointment began to set in.Despite being prompted to check in early, I found the process to be frustrating and limited. Not only was I shocked to discover that luggage was not included in my ticket price, but I was also dismayed to realize that I would have to pay extra just to sit with my own family.Imagine my dismay when, despite there being plenty of empty seats available, Flair Airlines decided to separate me from my wife and young son. It was clear that there were alternative seating arrangements possible, especially considering I had checked in early as advised. Yet, instead of prioritizing the comfort and convenience of their passengers, the airline seemed more interested in squeezing every last ***** out of us.This lack of consideration for customers, especially families, is unacceptable, particularly in a post-Covid world where we are all trying to navigate the challenges of travel with some semblance of normalcy. As someone who values quality service and fair treatment, I can confidently say that this will be my first and last experience with Flair Airlines.Its disappointing to see a new airline resort to such tactics in an attempt to corner the market. Whether this was an automated decision or not, it reflects poorly on the company and leaves a sour taste in the mouths of customers like myself.In conclusion, my advice to anyone considering flying with Flair Airlines: proceed with caution and be prepared for potential disappointment. As for me, Ill be looking elsewhere for my future travel needs.