Complaints

This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MetCredit

  400 10310 Jasper Ave Edmonton, AB T5J 2W4

  
• 

  MetCredit

  600 - 1155 Boulevard Robert Bourassa Montreal, QC H3B 3A7

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  MetCredit

  430 475 W Georgia St Vancouver, BC V6B 4M9

• 

  MetCredit

  E300 - 6860 Century Ave Mississauga, ON L5N 2V8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *****. And I do not have a contract with Met Credit, I had written a letter to Met Credit requesting the original contract be sent to me. But I was never provided with the original contract as requested. I have never had a account with the original mentioned creditor. And have been using only **** for the past five years of moving to Canada.

  

  Business Response

  Date: 07/03/2024

  We will remove the credit reporting until such time that we can provide documentation supporting the debt. If you have never had service with ***** we would recommend you contact them to make a fraud report.

  Customer Answer

  Date: 08/03/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21391964, and find that this resolution is satisfactory to me. I would like to request that the debt validation be in the form of the actual written Contract between me and Metcredit with my signature on it. Thank you. 

  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:29/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving messages, both voice and text, from an entity claiming to be Metcredit that I owe $ for a deceased person, this 2 years after the person died and all items for the deceased were settled. This is BEYOND upsetting. I do not owe money nor have I received and notice in writing of such and therefore demand an explanation for this harassment and resolution to cease. Thank you

  

  Business Response

  Date: 01/03/2024

  Good Afternoon,

  We have checked our database and could not find an account under the name *****************************. We also searched the phone number ************ and found one account under the surname *******. Please confirm if this is the name of the deceased person you referenced in your complaint so that we can advise our client and close the account.

  Thank you.

  Customer Answer

  Date: 03/03/2024

   
  Complaint: 21367474
  
  I am rejecting this response because: you have not informed me in writing, you have not even told me who your client is, and that is not the correct spelling of the deceased person further leading me to conclude this is bogus. All items and accounts attached to deceased were settled and closed in accordance to proper procedures. To be harassed years after a person died, is emotional torture. 

  Please close whatever account you have aligned with my phone number, confirm I to not owe anything, and confirm my credit rating has not and will not be affected. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/03/2024

  Privacy regulations prohibit ** from disclosing third party personal information prior to receiving the appropriate consent.

  
  As stated in our previous response we do not have any accounts under the name ***************************, we were trying contact another individual at ************.

  
  I can confirm for you that since we do not have an account under the name of *************************** therefore this would not have anything to do with your personal credit. We have removed ************ from our database so will not receive any further calls from us.

  Customer Answer

  Date: 05/03/2024

   
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:19/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I have been receiving calls from this company for the past week. They say they are looking for a man named *****. This is not me. This has been my phone number for over 12 years. I do not live or know this *****. I'd like to stop bringing contacted as I do not have anything in collections myself. Thank you.

  

  Business Response

  Date: 30/01/2024

  Good Afternoon,

  MetCredit made one phone call to ************ on 01/18/2023 and when we asked to speak to ***** the person who answered asked us to hold and then hung up with9out advising us we had the wrong number. We have removed ************ from the file in question and no further calls will be made.

  Regards,

  **** *******

  ************** * ******* *******

  Customer Answer

  Date: 30/01/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21170509, and find that this resolution is satisfactory to me. However, I will note some of the info they left was false and not correct. If they are willing to not contact me again than I am satisfied with that as an end result to this. 
  
  
  
  Sincerely,
  
  ****** ****
  

• Initial Complaint

  Date:23/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told Met Credit multiple times that my phone number does not belong to this "**** *****" they are attempting to contact. This has been my phone number for 7 years. I have asked them to stop contacting me and yet, this morning I received yet another text from them for this **** person to contact them. I am not **** *****! Leave me alone!

  

  Business Response

  Date: 09/12/2023

  Good Day, 

  Your number was removed from the file on 11/23/2023.

  I will update it to the DNC List. 

  Thank you, 

  *** ********* 

  Customer Answer

  Date: 12/12/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20909501, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:22/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met credit has called my place of employment three days in a row and multiple times. This is extremely unprofessional and my personal credit challenges should not be communicated to anyone but myself, especially any of the five ladies that answer the reception phone.

  

  Business Response

  Date: 09/12/2023

  Good Day, 

  I am not seeing any records of our office calling your employment. 

  Can you provide more details on who, when the call where made and the number dialed. 

  In the meantime I have sent this to our Q/A team to further investigate.

  Regards, 

  *** ********* * ******* 

• Initial Complaint

  Date:13/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple calls a day from "*************" with different numbers. I do not owe any money, and these calls are exceedingly abusive and irritating. Please review and remove my phone number (the one provided in my personal info) from your call list. Thank you!

  

  Business Response

  Date: 02/11/2023

  Good Afternoon,

  The number has been removed for the file we were contacting. 

  Regards, 

  MetCredit 

  Customer Answer

  Date: 02/11/2023

   
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20731155, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** ****
  

• Initial Complaint

  Date:06/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debet with **** ***. I do not have a contract with Metropolitan Credit Adjusters. They did not provide me with the original contract as i requested.

  

  Business Response

  Date: 24/10/2023

  Good Afternoon, 

  I have reviewed your complaint. You would not have an agreement with MetCredit as we are the agents for **** ***. 

  We have requested all the material backup for your review. 

  In the mean***e please contact ****** ****** at ************** * **** to discuss this matter further. 

  Regards, 

  *** ********* - Manager 

  Customer Answer

  Date: 25/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have contacted metcresit numerous of ***es for any documentation regarding this and for months they did not follow through.

  They have also sent me an email that is assicated with the company (turo) and the email is in someone else's name and it is my legal name nor know that person in any way. 

  i demand this to be dropped from my credit immediately 

  Thank you

  Sincerely,

  
  
  
  ***** *******

  

  Business Response

  Date: 25/10/2023

  Good Afternoon, 

  As I mentioned we are the agents for **** ***. 

  We report in accordance with their mandate to our office:

  1. You make contact **** ***. directly to discuss your dispute. 

  2. You may also make a dispute to the credit bureaus should you so whish.  

  Regards, 

  *** ********* - Manager 

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* ************* ** , I do not have contract with Metropolitan Credit Adjusters Ltd, they did not provide me with original contract as requested.

  

  Business Response

  Date: 15/08/2023

  Mr. ****,
  I have reviewed your complaint, and I don’t have enough
  information to confirm or deny that there is an active account in our office for
  you. You can contact ************** * **** to discuss your concerns further
  with **** *****.
  Regards,
  *** ********* * ******* 

  Customer Answer

  Date: 16/08/2023

  
  
  Complaint: 20443837
  
  
  
  I am rejecting this response because:

  
  After reviewing their response, I would like to express my dissatisfaction as their response does not address the core issue I raised in my complaint. As stated, there is no record of the debt they claim I owe in my credit history. In light of this, I kindly request that Metropolitan Credit Adjusters Ltd. promptly remove the alleged debt from my credit report.
  
  I am eager to reach a fair and reasonable resolution in this matter. Once the debt has been removed from my credit report, I kindly ask for a confirmation email as proof of the debt's removal. This will provide me with the assurance that the issue has been properly resolved.
  
  Thank you for your assistance in this matter. I look forward to a prompt resolution and the subsequent confirmation of the debt's removal from my credit report. Please do not hesitate to contact me if any further information is required.
  
  Sincerely,
  
  ****** ****
  

  
  

  

  Business Response

  Date: 16/08/2023

  Mr. ****, 

  
  We are unable to verify your identity properly with the information your provided.  

  This is why we asked your to contact **** ***** a Manager who can assist you with your concerns. Please contact ************** * ****.

  Regards, 

  *** ********* * ******* 

• Initial Complaint

  Date:20/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with ***** ******** ***, I do not have a contract with *** *** *** ****, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 16/08/2023

  Mr.
  *********,

  
  I have
  reviewed the file in our office, and it would seem that ***** ******* has assigned
  an account to collections. As MetCredit is an Agent you do not require to have
  a contact with our office as we act for our client for the purpose of debt
  collections. I have further reviewed the file and I do not see that you had requested
  any information from our office.

  
  In order to
  address your concerns and to fulfill any request you may have, please contact
  ***** ****** – ******** ****** ******* ** ************** ********* ***** ** ****** ***** **** ******** ** *******************

  
  Regards,
  

  *** ********* * ******* 

  Customer Answer

  Date: 18/08/2023

  
  
  Complaint: 20353795
  
  
  
  I am rejecting this response because:
  I will try to make this as short as possible but I dig into the situation and I still don’t owe that amount to **** ** and let me tell you and prove you why and I will ******* mention that I did respond to a message from met credit regarding a cheaper offer to this debt that’s assigned to me. Let me explain the situation and I will get to what my respond was to that offer. 
  

  so it all started from having a account with ***** with two phone lines. ***** has kidding me a credit of $200 and for months my two phones would actually cost more than this amount. They credited to me so every month and sometimes even more and once they would suspend my service, and at some point, I just got tired of it… I have hair all proof that my payments were all done at the right time and then in May 2022 I had a conversation with ***** about closing my accounts because they were abusive and what they charge and couldn’t give me a bigger credit so basically I was paying double if not per month, what I initially would pay… and It was very unfair from them, and I have every proof of payment here, and I also have my credit report which shows enough that my payments for all done until I stopped using their service which I did call to tell them to close out the account and they never did today’s date so it’s showing as missed payment, and that affecting me to create opportunities, basically at this moment I am a homeless person that makes good money that needs to travel from hotels to hotels and **** ** that should have a close my account when I ask for it should’ve stopped charging me because I don’t owe that amount. If anything I give them even more than what I owe them from suspension of service when my bills were always paid at the time.

   

  There’s also I believe another company that is harassing me for payments from ***** and I explain the situation and I got no reply so I do know for a fact that I ask those two companies including an met credit and I even called ***** to send me a confirmation of cancellation, and also to provide to me proof of usage document my original contract that I signed for with them my bills and my payments to see if all is accurate to my receipts of payments and bills, and they completely refused saying that they cannot do that. I even recorded, but can I use this as proof I guess because I did not mention I was recording, but I did.

   

  Today’s date I see that this account is still open and they said it wasn’t but on my credit record it says that I still have the account opened and I asked to be closed in May 2022 or the latest start of June 2022. I got a bill from *******************************

  claiming i owe 3155.06$ that was in December, so it’s two different companies that clean different amounts for some thing that I actually closed but the original creditor decided that giving me problems and putting my credit score down would be more satisfying for them. It affects need to find myself a home. My credit was going good from my young age and I worked a lot for it for now having to fight some thing that I took the responsibility to close out because it was too expensive due to unfairness of how they proceeded with me and the extra charges they were giving me every Months. 
  

  So again, I am not liable to this debt from *****, and I did not sign a contract with anyone else then ***** and I do not even know that amount to them. I will attach some folders with this if you can provide me my other documents that I mentioned before that would prove everything but I think my documents says a lot thank you and have a good day. I would like this whole thing to be deleted off of my credit score and my credit report. 
  

  
  Sincerely,
  
  
  
  *************** *********

  

  Business Response

  Date: 21/08/2023

  ***************, 

  MetCredit is only the agent for ***** ********. We are acting on instructions from our client. They sent us a collection account and we are doing our job as mandated by our client. It would seem your dispute is with ***** ******** and not MetCredit. 

  Perhaps you should make your *** Complaint to the attention of ***** ******** if you have a complaint about service/use or otherwise. 

  Regards, 

  *** ********* * ******* 

  Customer Answer

  Date: 22/08/2023

  
  
  Complaint: 20353795
  
  
  
  I am rejecting this response because:
  
  
  well, all my credits report shows off that you are looking to collect my money and not **** ** I’m trying to remove you from there because I don’t owe that money to ***** and I just prove it to you would you tell me why I would pay for a service that is not active? that’s the matter here I asked to be closed and then they called you while you so I believe you’re in charge… So if you want that money, then prove me that I use this service otherwise you can’t erase yourself on my credit report and that is also what you need to do when you’re going to see that I did not use your services so basically you just need to erase yourself for my credit report. Thank you. 
  
  Sincerely,
  
  
  
  *************** *********

• Initial Complaint

  Date:18/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case number with met credit:*********
  My date of birth: 18/Feb/1996
  ****** ******** collection.
  
  I am ******* *****. I have collection on my credit report that is still showing on my credit report and hurting my credit score. I have already paid that collection in December 2018. Met credit called me everyday and threatened me for legal action or threatening me to take to the court I do not have any contract with met credit collection agency. They didn’t provide me original copy of contract as requested.

  

  Business Response

  Date: 16/08/2023

  Mr. *****,

  
  I have reviewed your complaint with the ***, and I reviewed
  your file. It seems you did have a collection file assigned to our office for
  the purpose of debt collections. You ended up paying this account as a
  settlement. We would have updated the credit file to reflect this.

  
  Should you have further concerns please e-mail ******************, to address additional
  issues.
  

  Regards,
  
  *** ********* – MetCredit 

  Customer Answer

  Date: 17/08/2023

  
  
  Complaint: 20342247
  
  
  
  I am rejecting this response because: I never signed any contract with them. And Yes I did pay the settlement because they were harassing me everyday with phone calls and threats to take legal action against me. All I am saying either they remove my profile from credit reporting agencies or send me a original copy of contract with my signatures on it. As I told I never signed any contract with them.

  Thank you
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 21/08/2023

  *******, 

  MetCredit is only the agent for ***** ********. You have settled your account, we have updated the records to reflect the true and accurate reflection of what took place. We do this as per our mandate from our client. As the file is now closed as settled in full. I may suggest that you contact Telus directly to discuss your concerns. 

  Regards, 

  *** ********* - Manager 

  Customer Answer

  Date: 21/08/2023

  
  
  Complaint: 20342247
  
  
  
  I am rejecting this response because: I don’t have any contract with met credit and met credit don’t have any legal right post anything on my credit file. If this is not removed from my credit file Asap I will have to take a legal action against Met credit for posting on my credit without my consent or without any signed contract. 
  
  
  
  Sincerely,
  
  
  
  ******* *****