Complaints
This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 159 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for debt with Metropolitan Credit Adjusters, I do not have a contract with Metropolitan Credit Adjusters, they did not provide original contract as requested.
Business Response
Date: 16/08/2023
Mr.
*********,
I have
received your complaint with the *** however you have not provided enough
information to identify an active account in our office. I you would like to
discuss this further please contact ******* ****** ** ************** ********* ****. In the alternative you can send additional information to ****************** and we can look further
into your concerns.Regards,
*** ********* * *******
Initial Complaint
Date:05/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****** communication. I don't not have contract with MET credit. They did not provide my original contract as I requested.Business Response
Date: 10/07/2023
*****,
You spoke with our office on July 5/2023 and one 07/07/2023 ****** reporting a payment made to them for $1347.64.
The file has since been closed with our office and we updated the creditor reporting to show the payment.
If you have further issues please contact ****** directly.
Regards,
*** ********* * *******
Initial Complaint
Date:30/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Metcredit keeps calling me. They claim I owe them money via my ***** account I had approximately 10 years ago. I paid this balance 9 years ago. They will never receive a cent from me. I have blocked their number and email address multiple times and they somehow continue to harass me.Business Response
Date: 06/07/2023
Good Afternoon,
According to ***** the debt went into delinquency 2021-02-16 and the last payment applied to the ***** account was on 2020-11-30.
It suggests this debt is not 10 years old and there will be no removal from the credit reporting agencies.
Regards,
*** ********* * *******
Initial Complaint
Date:28/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account number ends in ****. The about due orginally was 705.00 now the due amount is 785.00.
I don't know where this report or charge is coming from. I would like proof that I owe any funds to this company and any and all details regarding this debt.
This debt is on my credit report so what is required is proof of the debt and the removal of this debt from credit report and also a written letter stating the incorrect debt.Business Response
Date: 06/07/2023
*******,
I can not locate a file with the limited information provided.
I could not locate a file with your phone number or e-mail.
Can you provide an address or file number reference in the credit reporting.
Once received I can review and provide more information.
Regards,
*** *********
Customer Answer
Date: 16/07/2023
Complaint: 20247293
I am rejecting this response because:I dont have any information other than. What has been posted to my credit report. If there is no file at this company then address a letter to myself and credit bureau and have it removed from my file and credit report.
I wait for this response letter to have this fraud removed from my credit report.
Sincerely,
******* ********Initial Complaint
Date:25/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *****. I do not have a contract with Metropolitan Credit Adjusters ltd. They did not provide me with original contract as I requested.Business Response
Date: 07/07/2023
****** ******,
Re: File No. 212382977 - ***** Mobility Account No. ********
According to my file ***** closed the account 05-30-2022. You should not see anything reporting from MetCredit at this time. Its possible sometime in the future they may reassign this file.I suggest you contact ***** at **************.
Regards,
*** ********* * *******
Initial Complaint
Date:23/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business had a wrong name and no credit card was ever in my possession someone else's name and my phone number and these idiots are hassling Mei talked to the ******* credit department 3 times and they have nothing in my name so this is harrassmentBusiness Response
Date: 07/07/2023
******,
I have removed your phone number from the file.
Regards,
*** ********* * *******
Initial Complaint
Date:19/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Met Credit emailed me representing ***** and a debt I owed.
I paid off the debt, however they never closed the dept on the credit site (**********)
They are beyond horrible and refuse to act properly in regards to removing the bad reports.
(after I have paid the debts they should not affect my report in a derogatory way)
Their email clearly states they are representing *****, however once they have been paid they absolve themselves of any responsibility.Business Response
Date: 06/07/2023
Mr. ********,
I have reviewed your complaint and see that on 01-24-2023
your ***** ****** account was assigned to MetCredit for the purpose of
collections, this was because the account was over due and remained unpaid.
I do notice that on 04-27-2023 you settled the account and we
reporting to the credit bureaus that this was settled.
I am unsure what your concerns is? We updated the record in accordance
with our Mandate from our client, your file was assigned to collections, we
then reported it as such and when you settled the account we updated the credit
file to report this factual circumstance.
Should you have further questions please contact your office
at ************** and speak with an agent who may be able to help you.
Regards,
*** ********* * *******Initial Complaint
Date:12/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Met Credit keeps calling my phone number, begging me to pay a debt I cannot pay. They send me emails about taking me to court. They are more than welcome to do so; just stop harassing me every day about it. I've told them I cannot pay the debt many times, but they just keep calling anyway. Most times, they don't even say anything; they just listen on the other end and hang up. This is harassment, and I will also be filing a complaint with the Consumer Affairs Office.Business Response
Date: 19/06/2023
Mr ********,
I have been able to locate a file in our office relating to an unpaid debt.
You can contact **** ***** ** ************** * **** to discuss your concerns.
Regards,
*** ********* * *******
Customer Answer
Date: 20/06/2023
Complaint: 20175701
I am rejecting this response because:
Sincerely,
***** ********Initial Complaint
Date:31/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Harassment from MetCredit... continued calls from the multiple numbers.
A call to the company leads to no where. They are rude and condescending.
When I call, they state my number is not on their list and hang up yet I keep getting called.Business Response
Date: 19/06/2023
Good Afternoon,
I am unable to identify a filed in our office with just your name and phone number. You would be required to provide an address and e-mail or proper number we have been calling. Please provide additional information so I can properly identify a file that may be associated with your concerns.
In the alternative you can contact ***** ****** our ******** ****** ******* to discuss your concerns ************ * ****.
Regards,
*** ********* * *******
Initial Complaint
Date:16/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company keeps contacting me even after I said do not. I have multiple texts and emails. They stopped for 3 months then continued to text after I told them they don’t have the right to.Business Response
Date: 19/05/2023
*******,
Re: File No. 230281916 – ***** ******
Further to your complaint you have an outstanding debt unpaid assigned to MetCredit for the purpose of debt collections.
We suggest you contact ***** **** at ************ **** **** and he can discuss with your further details.
Regards,
*** ********* * *******Customer Answer
Date: 19/05/2023
Complaint: 20065061
I am rejecting this response because:You not allowed to contact me any further. Your response isn’t a resolution.
stop contacting that’s all I ask
Sincerely,
******* ********
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