Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CBV Collection Services Ltd. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago I began receiving calls from this collection agency saying I owed money to ****** Cable. At the time I said that wasn't possible as I currently had ****** internet/cable/cell phone and account was up to date. I was denied any account info, threatened I needed to pay or else. Contacted ****** directly, nothing could be found. I blocked company and after a while they gave up. Moving forward after many years later, these calls started again a few weeks ago. While I no longer have ****** cell/cable, I do have internet and tried to explain this to *** and that I wouldn't be able to have service, he said that wasn't true. I asked for account info he refused to give after I gave my birthdate. After getting nowhere with him threatening and talking over me, I swore at *** and hung up and ONCE AGAIN verified I do not owe any money. While i have blocked the company, I get notification that I have dead air on answering machine from them at least 3-4 times a day for last week at least, which I believe breaks regulation for how much they are allowed to call in a day. This company REFUSES to give me any information to this alleged amount I owe but continues to threaten me if I don't pay or else. I don't want an apology, I want them to leave me alone. The ***s are abusive and obviously mentally unwell if they think I would give them money for something ****** says I don't owe and for something they refuse to give me any info on. Please make them stop

  

  Business Response

  Date: 09/08/2024

  Thank you for your communication.
  
  Please note that we had spoken with the consumer on July 18th,2024 and the consumer completed right party verification confirming their name and date of birth. The agent then provided the details of the account and the consumer claimed that they do not owe the outstanding amount.  CBV and the original creditor believe that we are contacting the responsible party. Unfortunately, the call was disconnected as the consumer outlined and the agent was unable to provide further instructions on how to proceed. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. As a leading collection agency, we take all complaints seriously and pride into how we communicate and service our consumers.
  
  We have reviewed the communication that took place on July 18th, 2024 and found the agent displayed professionalism and positive tone and manner. Kindly be advised if the consumer believes that they are not the intended party or disputes the account, we recommend that the consumer file a dispute with one of the major credit bureaus Transunion or Equifax.

  Feel free to reach out to us if you have any questions. Thank you.

• Initial Complaint

  Date:19/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collection Services Ltd. has been harassing me and calling multiple times per day for the last few years trying to collect a debt that isn't mine. I've issued them a cease and desist and they have refused to stop calling. They have been trying to solicit money for years from me and say they're above the law and don't have to stop trying. I have the email communications and detailed phone call logs to prove my claims. I am now being forced to file a police report and forward everything to my attorney since CBV Collections seems to think they are above the law since I've asked them many times over the years to stop contacting me. It's come to the point where it's now negatively affecting my mental health, and I might lose my job because of it.

  

  Business Response

  Date: 19/07/2024

  Thank you for your communication.

  CBV is attempting to collect a debt listed against a ***************************** who has supplied the same residence address and email as the complainant to the creditor.  CBV and the original creditor believe we are contacting the responsible party.  The indebted party also claimed to be employed by Festing Toyota.

  Should the complainant believe they are not the correct party, and are the victim of identity theft, the onus lies upon them to take appropriate steps to establish same.

  CBV will continue collection efforts until such a time that the account is paid or a reason for closure established.

• Initial Complaint

  Date:09/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not owe any debts stop calling me this is harassment and take me off your file do not contact any of my phone numbers before I ***

  

  Business Response

  Date: 15/07/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

• Initial Complaint

  Date:09/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me for someone else - *********************. I have no clue who this person is or how they got my number. You would think that after a while they would get the hint that they HAVE THE WRONG PHONE NUMBER.

  

  Business Response

  Date: 09/07/2024

  Thank you for your communication.

  
  Please be advised that it appears the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all open accounts to reflect that we were calling a wrong party. Thank you.

   

   

  Regards,

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this paid debt with ***** Communications, I do not have a contract with CBV collections, they did not provide me with the original contract as requested. I am requesting out of the 1 year period because I was advised it would be removed from my account but it is still on my credit report.

  

  Business Response

  Date: 02/07/2024

  Thank you for your communication.

  I have reviewed the account in question.  I note the debt was paid on June 18, 2020 directly to CBV.  Does the consumer now believe the payment was made in error?  Or is the consumer simply demanding that a legitimate debt, that is now paid, be expunged from the credit reporting agency?

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this collection payment is PAID and this was ******* fault. CBV is not helping me at all resolving my situation and I have tried phoning and emailing with no further help. I left the country in 2019 closed my account with ***** mobility unaware I still had money owing left on my iPhone and did not know I had a missed payment from ***** and negative reports on my account until I came back a year later. I demand CBV to contact ***** and view the note they left on my file as it is their fault that I have this collection on my account which is affecting my ability to get a credit card, mortgage, and car loan. Please resolve this PAID collection and get it off my credit report as this was never my fault contact *****.

  
  Sincerely,
  
  Sanne Jonk

  

  Business Response

  Date: 02/07/2024

  Thank you for your communication.

  The original creditor assigned the debt when it was past due and delinquent.  The reasons for delinquency are irrelevant.  The consumer paid the account, and the credit file has been updated to reflect the status as "Paid in Full".

  If the original creditor contacts CBV and instructs us to remove the record because the account was assigned in error, CBV will oblige.  

  CBV considers the matter closed.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: ***** will not contact you guys to remove the collection account. They have advised *** collections to contact ***** to go through with this case and they have a note on my file to remove this collection. Please contact ***** and resolve this stressful issue that I've been trying to deal with.
  
  Sincerely,
  
  Sanne Jonk

  

  Business Response

  Date: 02/07/2024

  Thank you for your communication.

  CBV is not initiating any contact with the original creditor regarding an account that was paid over 4 years ago.

  CBV considers the matter closed.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this matter is NOT closed. It is still on my file and affecting my credit report negatively over a false missed payment due to being out of the country. I already talked to ***** and they said they can't do anything on their end because you are the collection agency. I spoke to TransUnion as well and they send me a letter saying they also said to contact you guys to dispute further because you are the agency who ***** reported to. I am happy to pay you to get this off of my account as it has been FOUR years!
  
  Sincerely,
  
  Sanne Jonk

  

  Business Response

  Date: 03/07/2024

  Thank you for your communication. 
  

  CBV will not expunge the credit file. The consumer missed their payment, the debt became delinquent and was assigned for collection.  The debt is  currently reporting correctly as paid in full.  
  

  CBV considers the matter closed. 

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: I missed this payment because I was out of the country in 2019 for one year and no one opened my mail while I was gone. I made the payment when I got back and I have a delinquency on my credit report and missed payments because of this and it's affecting my ability to get a credit card and a car loan in 2 months and it's ruining my life. You're the last resort to fix this for me I have contacted TransUnion and ***** about this matter many times and I can gladly pay you to get this to get this collection off of my account if necessary. ***** said that you guys need to get in touch with them to show proof of the notes on my file. I demand you to get this off of my account.
  
  Sincerely,
  
  Sanne Jonk

• Initial Complaint

  Date:25/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv collection is harrassing me over a non existent debt. Claiming to send me to bankruptcy when I acknowledge no debt from who they are trying to collect for. This is clear harrassment and trying to intimidate me with falsified claims of a debt from a company I have never dealt with in my life. They are claiming to send me to bankruptcy and take me to court for a non existent debt that is past any statute of limitations. Please stop this harrassment now.

  

  Business Response

  Date: 25/06/2024

  Thank you for your communication. 
  

  CBV believes in good faith the consumer is the indebted party. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. 
  

  The consumer should contact an agent to determine what the next best steps should be to come to an amicable resolution. 

  Customer Answer

  Date: 27/06/2024

   
  Complaint: 21901908
  
  I am rejecting this response because:
  I have no debts to any company at this time as per my TransUnion and Equifax reports. As well as having NEVER done business with the company they claim that I am indebted to. This is harrassment and I have escalated this to the Office de la protection du consommateur Quebec, as to me this is incorrect or fraudulent.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 28/06/2024

  Thank you for your communication.

  As the consumer states they have escalated their complaint to a Provincial Regulator CBV considers the matter closed with the BBB.  Further communication on this platform would be inappropriate.

   

   

• Initial Complaint

  Date:25/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collections called June 25, 2024 regarding an amount of $2234.00 owing to ***** Account #********* Memo *********** This amount is apparently from 2013.

  

  Business Response

  Date: 25/06/2024

  Thank you for your communication 

  CBV believes in good faith the matter is due and payable in full. Should the consumer have documentation to show otherwise we invite home to supply same for review. 
  

  To best ensure an amicable resolution the consumer should contact CBV using the information provided in the email. 

  Customer Answer

  Date: 26/06/2024

   
  Complaint: 21899632
  
  I am rejecting this response because:
  This was dealt with many years ago and I did not owe any money.  You have not provided a debt validation form or any other documents because they do not exist.

  As stated, a long time ago " take me to court" but this never happened because of the above. Further to this it has been pointed out that even if your claim had held weight the Statue of Limitations has expired several times over. Any further actions on your part will be dealt with thru the courts.
  Sincerely,
  
  *******************

  

  Business Response

  Date: 27/06/2024

  Thank you for your communication 

  CBV believes in good faith the matter is due and payable in full. Should the consumer have documentation to show otherwise we invite him to supply same for review.  There is no prohibition on collection agencies attempting to collect aged debt in the consumer's home Province. 

  Collection efforts will continue and the consumer can chose to escalate as he sees fit.

   

  Customer Answer

  Date: 28/06/2024

   
  Complaint: 21899632
  
  I am rejecting this response because:
  Gooduck
  Sincerely,
  
  *******************

• Initial Complaint

  Date:21/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls on a work phone line for a previous company employee, ******. With them not working here anymore, the calls are wasted time. They call 3-4 times per week. I would like cessation of these calls.

  

  Business Response

  Date: 24/06/2024

  thank you for your communication

  The complainant has not provided a complete telephone number to allow us to initiate an investigation into their concerns.

  CBV requires the telephone number we are calling.

  Customer Answer

  Date: 24/06/2024

   
  Complaint: 21884292
  
  Here is the correct phone number - ********************* if needed. Apologies for missing a 7 in the initial communication.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 24/06/2024

  Thank you for supplying the correct telephone number to assist our investigation.

  We are unable to locate any file with the telephone number that is linked to a "******".  Our suggestion to the complainant is to connect with an agent the next time they receive a call and inform the agent we are calling an obsolete number or, in the alternative, ask for a supervisor or manager for assistance.

   

  Customer Answer

  Date: 26/06/2024

   
  Complaint: 21884292
  
  I am rejecting this response because: If "******" wasn't found attached to that phone number, what about "*****"? If not, I will work my way through the voice prompts to talk to an agent.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 27/06/2024

  Thank you for your communication.

  We were able to locate an account with a "*******" associated to the telephone number.  That account has been updated to reflect the number is no longer associated with the indebted party.  It appears the indebted was, or is still, using the former place of employment as a contact with their creditors.

   

   

  Customer Answer

  Date: 28/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for all your assistance in this matter. It is greatly appreciated.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:20/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive constant calls from CBV Collection Services Ltd. at the number ************. They are calling about debts, but I do not have any outstanding debts and they are trying to reach a person I do not know. This phone number does not belong to that person.I request that CBV Collection Services Ltd. stop calling my number, ************, and remove me from their collection calls and credit collections file.

  

  Business Response

  Date: 24/06/2024

  Thank you for your communication.

  It appears the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all open accounts to reflect that we were calling a wrong party.  

• Initial Complaint

  Date:19/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me saying that I owe a debt, even though the name is *************** **** and that is not my name. They are also negatively impacting my credit score on Equifax and are not fixing it. This is causing significant impact to my financial wellbeing and they need to remove me from collection.

  

  Business Response

  Date: 24/06/2024

  Thank you for your communication.

  We have updated our file to reflect that the consumer is claiming we are contacting the incorrect party.

  Any issues with the credit reporting agencies are an issue the consumer needs to raise with them directly.