Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CBV Collection Services Ltd. has 3 locations, listed below.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collection services keep calling my number and leaving voicemails trying to reach out someone named ********* who I don't even know. I don't know how my phone number ended on their database as I only have 2 years with my phone number and i have never been involved in something that would need collection services. I demand to get my phone number removed from their system as they are calling the wrong party.

  Customer Answer

  Date: 17/06/2024

  First name : **********;

  Last name: *****

  

  Business Response

  Date: 24/06/2024

  Thank you for your communication.

  It would appear the indebted party was, or is still, using the complainant's number as a contact point with their creditors.  We have updated all open accounts to reflect we were calling the wrong party.  It is possible new accounts will arrive in the future with the telephone number in question, and dialing may resume.  If this occurs the complainant should simply notify the agent or a manager that we are calling the wrong party.

   

   

  Customer Answer

  Date: 24/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:14/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collection Services LTD has been Harrassing me and using scare tacticts. They hired a law firm called TPH Legal Services and have been threatening to get a sheriff to seize all of my assets and garnish my wages. I don't have a signed agreement with CBV Collection Services LTD nor have i enter into an agreement with them.

  

  Business Response

  Date: 14/06/2024

  Thank you for your communication. 
  

  CBV and its vendor partners are not obligated to cease collection efforts based on the complainants commentary. 
  

  The complainant should contact the law firm to avoid any potential extra expense or embarrassment. 
  

   

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has been calling me daily for months, over a debt owing from over 20 years ago ! This debt was also covered under a bankruptcy settlement I did over 15 years ago. They literally call every single day, and leave voice-mail messages. When *** called to inquire on what they wanted, they have even hung up on me when I didn't want to divulge too much of my personal info (fear of scammers). This company should not be allowed to operate in such manner.

  

  Business Response

  Date: 12/06/2024

  Thank you for your communication

  There is no prohibition on a collection agency attempting to collect aged debt in the complainants home Province. 
  

  If the debt in question was in fact included in a bankruptcy proposal the complainant should forward verifiable documentation to prove same. Until such documentation is received our efforts will continue. 

• Initial Complaint

  Date:31/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FIDO. I do not have a contract with CBV Collection ************ They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 31/05/2024

  Thank you for your communication. 
  Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings. 

• Initial Complaint

  Date:31/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in collection with this Agency for a bit now, I am currently recovering financially from a very unhealthy relationship in which my ex was charged.I understand that I owe this money, and I am not trying to get out of paying my debt. I've talked with an agent quote a few times and have even made some payments up until now.I called today because I've been harassed for the last couple of months, receiving upwards of 8 calls a day and it is becoming very overwhelming and detrimental to my mental and physical well being. Rarely are messages left, I have a full inbox of silence some days. It has reached a point where I don't check my voicemail.I reached out to the company today to request they stop calling me throughout the day, it distracts me from my work and is going to cause me to lose my employment and lose any income to pay them. When calling I explained that I receive 6+ calls a day during work hours, and that it's really frustrating and making me withhold from paying them.I requested they call me after certain hours as that's when I'm available and able to take phone calls. I ignore all my personal calls through the day as my job requires my undivided attention.The man I was speaking with was very rude and condensending, I told him it is harassment to receive this many calls a day and he got very irate and started raising his voice. I disclosed to him that I have a family of lawyers and know that what I am saying is true. This provoked him even more and I was told to reach out to a lawyer then. I would prefer not to proceed with legal action, as it is time consuming and feels unnecessary considering I had a simple request.I feel as though they should be trying to work with me. Instead of bullying me and causing me to have breakdowns after my workday.I feel it is important to also add that I have been settling other debts in the meantime, with friendlier companies as they don't lead to me feeling stressed and bullied.

  

  Business Response

  Date: 31/05/2024

  Thank you for your communication. 
  

  Until the account in question is paid in full there is no obligation for CBV to limit or cease collection efforts. 
  

  Further, a review of the account confirms that all contacts with the consumer have been within set limits under legislation. For clarity, contacts are generally defined as instances where a consumer speaks with the collection agency. 
  

  The consumer is free to pursue litigation to seek relief. 

• Initial Complaint

  Date:29/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV collections keeps calling my 11 year old son's phone number looking for the previous owner of the line. I have spoken with them and advised them that they are calling a minor. They don't care. They wont stop calling even though they have been asked multiple ***** to do so. They continue to call and harass a minor. My Son has taken a few of their calls, clearly, by his voice they can tell he is a minor and yet they continue.

  

  Business Response

  Date: 29/05/2024

  Thank you for your communication.

  Please provide the telephone number that CBV is calling so that we may review the associated notes and call recordings.  

   

   

  Customer Answer

  Date: 29/05/2024

   
  Complaint: ********
  
  Phone number is ************
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 30/05/2024

  Thank you for supplying the telephone number in question.

  I can confirm that a consumer was, or is still, using this number as a contact point with their creditors.  I have updated all our open files associated with this number to reflect that this is a "wrong party".

  A file may be assigned in the future that has this number attached.  Should dialing resume please ask to speak with a manager or supervisor for assistance.

   

   

  Customer Answer

  Date: 30/05/2024

   
  Complaint: 21769819
  
  I am rejecting this response because:  Their Response: "Should dialing resume please ask to speak with a manager or supervisor for assistance" . I have already done this multiple times and the calls continue. Hence the reason why I have filed this claim. Essentially, they are asking me todo what I have done multiple times and that I should continue to do so because they are unable and or unwilling to remove this number from their file, and rather continue harass my 11 year old son. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 30/05/2024

  Thank you for your communication. 
  

  As stated in our earlier reply, all open accounts associated with the telephone number in question have been updated to reflect a wrong party status. 
  

  When consumers accept recycled telephone numbers from their Telco provider they must also accept that these numbers have a past history. 
  

  CBV has done our due diligence. We consider the matter closed. 

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:27/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ***** or ***** Communications. I do not have a contract with CBV Collection Services Ltd. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 27/05/2024

  Thank you for your communication. 
  Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings. 

  Customer Answer

  Date: 28/05/2024

   
  Complaint: 21764496
  
  I am rejecting this response because: I have tried on multiple occasions to contact CBV and was hung up on by their automated answering system. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 28/05/2024

  Thank you for your communication. 
  

  CBV has asked for a copy of the credit report the complainant is referring to that details the debt in question so that we may investigate further. None has been provided. 
  

  CBV asked for details on how we supposedly refused to supply the complainant with details regarding his debt. The response is that the complainant claims they tried to call CBV but was not successful in speaking with an agent. 
  

  it appears the complainant is simply requesting a legitimate debt be removed from their record. 
  

  If the complainant will not provide information CBV considers the matter closed. 

• Initial Complaint

  Date:22/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with CBV Collection Services . Having had no communications with the aforementioned company I recently received a letter from a company affiliated with them stating I now owe $4,849.77 . I was shocked and appalled as I have had absolutely no mention of this balance owing until this letter. I've had no proof of debt from the company with no communication. The letter also states the debt is from a supposed account with ****** Wireless that was closed in 2018 and with the statute of limitations being 2 years in ** it seems they are trying to use scare tactics since it also states that if I do no pay legal proceedings will be taken against me and also bankruptcy would be filed on my behalf. I find all this alarming as previously stated there was no communication or mention of debt from CBV ever since the account was closed in 2018 until this letter as well as my name is not my legal name that they use among many other inconsistencies.

  

  Business Response

  Date: 22/05/2024

  Thank you for your communication. 
  

  CBV has assigned this account to one of our affiliate vendors for action. The consumer should avail themselves of the opportunity to discuss the account with the vendor prior to any action being taken. 
  

  Please note there is no prohibition on an agency or creditor attempting to collect aged debt in the consumers home Province. There is a prohibition on some non-voluntary measures after the expiration of 2 years. 

  Customer Answer

  Date: 22/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  
   As stated previously neither CBV or their affiliated company has sent any verification of debt,  no contracts with my full real legal name or proper address,  No itemized documents as to the original contract with ****** wireless basically no communication at all but a letter with threats to *** and claim bankruptcy on my behalf . They are required to send all these documents as it stands it is just one *********** letter with no proof . 

   

   

   

   

  
  Sincerely,
  
  **************************************

  

  Business Response

  Date: 23/05/2024

  Thank you for your communication.

  CBV has complied with all Provincial requirements regarding written notification regarding the debt.  If the consumer is claiming they have not received the notice, they can supply their new address to the vendor now assigned the account.

  If the consumer does not wish to avail themselves of the opportunity to speak with the vendor issuing the latest notice regarding bankruptcy proceedings that is their choice.  

  As CBV is not working the account, we consider the matter closed.

  Customer Answer

  Date: 23/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

   

  In no way has CBV complied with any regulations they failed to send proper documents , no contracts , no signatures no proof besides one letter 6 years from supposed closing date . If you did have the correct person you would have the correct address , name and said documents of which you have none . * ** ***** ** *** ********* ****** ** *** *** ** **** ********* *** *** ******** **** ****** ******** *** **** *** ******* **** **** ********* *** * **** ****** ** *** **** ******* **** ** ** *** ****** 

   

  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:17/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV Collections. I do not have a contract with CBV collections they did not provide me with the original contract as requested.

  

  Business Response

  Date: 18/05/2024

  Thank you for your communication. 
  Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings. 

• Initial Complaint

  Date:13/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************* COUNTY, I do not have a contract with the *** COLL SVCS, they did not provide with the original contract as requested.

  

  Business Response

  Date: 14/05/2024

  Thank you for your communication. 
  Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.