Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:13/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Fido, I do not have a contract with CBV Collections Services **** they did not provide me with original contract as I requested.
Business Response
Date: 13/05/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 14/05/2024
Complaint: 21699545
I am rejecting this response because my credit score report is same, the collection company didnt remove any account or debt on my credit score report.
Sincerely,
***************************Business Response
Date: 14/05/2024
Thank you for your communication.
CBV requires a copy of the credit report in question that details the debt so we may investigate the consumers concerns. Further, the consumer has not supplied information on how they reportedly were refused details regarding the debt from our agent so we can review the call recordings.
This is our second request for this.
Customer Answer
Date: 14/05/2024
Complaint: 21699545
I am rejecting this response because I am not finding this usefuli am attaching my credit score report from 2 website one with transunion and second with credit karma.
please clear my credit score report as you didnt provide me any original contract paper.
Sincerely,
***************************Business Response
Date: 15/05/2024
Thank you for the credit file documentation.
From the information supplied, we have located the account in question. CBV is attempting to collect a debt on behalf of FIDO against a DIVIYESH ***********************.
As a data provider, CBV provides the debtor demographic information (debtor name, address, telephone number, date of birth) and account details to the credit reporting agencies. The credit reporting agencies decide what individual report the debt is attached to.
Since the complainant's name is different that the debtor name, it may be that the credit reporting agency has assigned the debt to the incorrect party. The complainant should contact the credit reporting agencies for assistance.
Customer Answer
Date: 15/05/2024
Complaint: 21699545
I am rejecting this response because I dont have any contact information of creditorplease provide me the solution to the problem like where do I contact them to clear a debt on my account?
Sincerely,
***************************Business Response
Date: 15/05/2024
Thank you for your communication.
It appears the consumer has a problem with data provided by Equifax and / or TransUnion. The consumer should contact them to determine next steps.
As explained earlier, CBV simply provides the credit reporting agencies (Equifax and / or TransUnion) with the debtor name and the debt details. The credit reporting agency then decides which individual person the debt is attached to.
Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* has been sending alerts to my credit report stating that I (THE ***** *******************) owned them money which I don't. I never have ask for any kind of loan or owned anyone money. The alert started in September 2023 and it is still ongoing even after I filed an investigation through *********** which acknowledge that it was indeed their errors and they were informing ********* about it. The alerts did stop for a few month but came back this month (March 2024). They didn't even remove those alerts from my credit report in the first place even after *********** informed them about it. The loan is in the name of THE ***********************. He and I are parent and child living at the same address hence maybe the confusion, similar name and same address. That is his problem and not mine and I am the one being charged for those loans which is ridiculous. Even when the correction was made through ***********, ********* still added another alert to my credit report this month (March 2024), What I am looking is for Fairstone to credit those alert to the right person (THE ***********************) and remove those alerts that are affecting my credit report since september 2023. It is impossible to communicate with them hence I am filling a complaint here. In the file attach, there will be information about the loans on my name (screenshots of the alerts), the correction made on my profile (name was wrongly written and was eventually corrected), the letter of the loan issued to the other person and the answer from *********** following the investigation written in french. I have yet to contact Equifax following the issues and have now been given notice about a new debt under ********* with a debt collector company in my credit report. This is getting ridiculous. ********* stated that whatever they have declare are accurate meaning declaring the debts are under Mr. THE *********************** but I THE ***************************** have just received a new alert in my credit report from a debt collector from *********Business Response
Date: 09/05/2024
Thank you for your communication.
As a data provider, the collection agency or creditor simply provides the credit bureaus with the debt information (account number, balance, etc) and the consumer demographic (name, address, date of birth etc). It then becomes the credit bureaus responsibility to ensure the debt is attached to the correct party. *** data provider has no control over this process.
It would appear the complainant has a similar name and the same address as the debtor. *** complainant needs to contact the credit bureaus directly.
Customer Answer
Date: 09/05/2024
Complaint: 21685561
I am rejecting this response because:It was already reported to the company as it can be seen in the attached files. The company Fairstone claims it has accurately reported the information.
Sincerely,
The *****************************Business Response
Date: 10/05/2024
Thank you for your communication.
As a summary, it appears the complainant's issue is that the credit reporting agency is reporting a debt to them, that belongs to a person with a similar name who resides at the same address.
As explained prior, a creditor or collection agency does not 'select' the individual where a debt is ultimately assigned to. That is the responsibility of the credit reporting agency (Equifax or TransUnion). As CBV previously explained, we have reported the correct data to the credit reporting agency, and it would appear that Fairstone has also supplied the correct data. The issue is with either Equifax or TransUnion.
Initial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by CBV Collection Services Ltd by email from their litigation department about a debt with ***** ****, I questioned how old the debt was and when I last made a payment towards the debt and reminded them that they can't collect from a debt greater than 6 years old. They responded to tell me the debt was from ************************************* October 2015, almost 9 years ago. They are still reporting this to the credit bureau and threatening me with litigation if I don't pay. I want them to cease trying to collect it and to definitely remove it from the credit bureau.Business Response
Date: 06/05/2024
Thank you for your communication.
I can confirm that CBV is attempting to collect a debt that was purchased from the original creditor, ***** **** ****** *****, on November 22, 2016. The date of last activity on the account is October 14, 2015.
Please note there is no prohibition on collection agencies attempting to collect aged debt in your Province. Further, there is no record on our system that this debt is reporting to a credit file. Should you have information to the contrary, please provide proof of same so that we may investigate.
To make suitable arrangements to repay your obligation you should contact an agent at **************.
Customer Answer
Date: 06/05/2024
Complaint: ********
I am rejecting this response because you cannot threaten litigation in ******* for a debt greater than 2 years in *******. I will absolutely not be paying this aged debt and I will be pulling my credit file to make sure it's not reported there. If it is, I will file a complaint with ******* as devta greater than 6 years cannot be reported.
Sincerely,
*************************Business Response
Date: 06/05/2024
Thank you for your communication.
The complainant can certainly choose not to honour their obligations. CBV will continue to pursue collecting this legitimate debt.
CBV considers the matter closed.
Customer Answer
Date: 07/05/2024
Complaint: ********
I am rejecting this response because it's ridiculous that you are pursuing such an old debt. You will receive no further contact from me, I will never respond to any of your attempts to contact me, do not contact me by telephone or email again.
Sincerely,
*************************Initial Complaint
Date:30/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business started calling in March 2024. Calls daily not leaving a message. I haven't any **** and don't have any outstanding bills. Please make them stop calling.Business Response
Date: 01/05/2024
Thank you for your communication.
CBV is attempting to collect a debt that originated with ***** in July 2011. While we believe in good faith we are contacting the correct party it is possible our efforts have been to the wrong person.
The complainant should could an agent at ************** to determine if they are indeed the indebted party and to make suitable arrangements.
Customer Answer
Date: 01/05/2024
Complaint: 21648038
I am rejecting this response because:
Sincerely,
*******************Initial Complaint
Date:30/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since receiving this mobile number back in May 2019, I have been receiving MULTIPLE calls and voicemails per day from various phone numbers looking for someone named "*******************************?" or something similar to that. While this may have been her phone number at some point, it hasn't been for over 5 years. They need to stop calling this number and start verifying their phone records with the phone providers. This business does not have my real name and I'd like to keep it that way but they insist on taking my information in order to speak with them which is why I am approaching it through the BBB instead, hoping you are able to keep my name out of it. I need them to remove my phone number ************ from this ***************************' file and be done with it.Business Response
Date: 01/05/2024
Thank you for your communication.
CBV is attempting to contact a *********************** with respect to multiple matters in our office. It would appear that this person was, or is still, using the consumer's telephone number as a contact with their creditors. I can confirm that each time an agent is told we are calling the incorrect party that file is updated accordingly. However, new files continue to arrive.
I have updated all open accounts in our system to reflect that we are calling the incorrect party. Should dialing resume the consumer should simply ask the agent to transfer the call to a supervisor for assistance.
Customer Answer
Date: 01/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:30/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps calling me about a debt that is not mine. They claim I owe money to ***** **** which I have never visited or borrowed from. I haven't even received a letter in the mail indicating the details of this debt. I contacted ***** **** directly to see if my name had been used to take out a loan and they said they don't have any of my information on record and the debt does not exist. Despite that, this company calls daily looking for me to repay debt I do not owe. This is affecting my credit score despite not being mine. I am looking to have this resolved immediately.Business Response
Date: 01/05/2024
Thank you for your communication.
CBV is attempting to collect a debt from a *********************** that originated with ***** **** Cheque Cashing.
A person with this name attempted to negotiate a cheque drawn on the **** of Montreal on July 13, 2022. The account number associated with this debt at ***** **** is ********.
CBV believes in good faith we are contacting the correct person. If the complainant believes they are the victim of identity theft they should contact an agent at ************** to learn what steps are needed to resolve the file.
Customer Answer
Date: 01/05/2024
Complaint: ********
I am rejecting this response because:
I did not attempt to cash any cheque. I was in ******* on that day (July *****, 2022) and have proof of my ticket attached. This debt needs to be resolved immediately. I will be seeking further matters with the police.Business Response
Date: 01/05/2024
Thank you for your communication.
if the complainant believes they are the victim of identity theft an agent can assist them in providing detailed instructions on the next best steps. In the interim CBV still believes we are contacting the correct party.
Initial Complaint
Date:30/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****. I do not have a contract with CBV Collection Services LTD. They did not provide me with the original contract as I requested.Business Response
Date: 30/04/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 01/05/2024
Complaint: ********
I am rejecting this response because:
Your business is showing up on my credit report with a **** account that does not belong to me. And there are no details surrounding this **** account, no dates or payment history. I have also contacted **** about this and they have nothing on file about it. Please remove this **** account from my credit report.
Sincerely,
*******************************Business Response
Date: 01/05/2024
Thank you for your communication.
We require a copy of the credit report that details the debt in question to initiate an investigation. This is our second request for same.
Customer Answer
Date: 02/05/2024
Complaint: ********
I do not have a copy of my report, I view my reports online.
Im sure you can use my full name to find the account on your end.Once you find the account please provide and mail out to me, proof that this **** account belongs to me, example: the originally signed contract with **** that bares my signature as well as the full payment history.
If you cannot provide these proofs then by law you must remove yourselves from my credit report.I await your response
Sincerely,
*******************************Business Response
Date: 02/05/2024
Thank you for your communication.
CBV requires a copy of the credit report that details the debt in question. If the consumer is unwilling to provide same we will not initiate an investigation.
CBV now considers the matter closed. The consumer is free to contact the credit reporting agency directly for assistance. They, in turn, will provide CBV with a copy of the report.
Initial Complaint
Date:29/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** I do not have any contract with CBV Collection Services Ltd. They did not provide me with original contract as requested.Business Response
Date: 29/04/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Initial Complaint
Date:22/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company began calling me over a year ago multiple times a week harassing me. They say they are CBV or CVC collections or something like that. At first I thought they were some type of scam. Their number changes frequently. Presently they are calling from ************. They have called on 4/05/24, 04/09/24, 04/11/24, 04/18/24. 04/19/24. To name just a few recent dates. They claim to have bought a debt they say I had with ***** from some 15 years ago only I have never owed ***** any debt. I have called ***** and they have confirmed my account is fine and had never been in arrears or been a problem or there any record showing any sale of debts sold to a collector ever. I have told them I have spoken with ***** and I do not have any debt nor have I ever had any **** nor do I owe anyone any money so they need to stop calling and harassing me but they will not listen to me. I have also told them I have been informed that even if there was a debt from 15 years ago they have no legal right to collection now as too much time has now passed so on those grounds alone they should stop harassing me but they insist they will not stop calling me until I pay them some 200 dollars or something to that affect. This is getting ridiculous and I am getting really ****** off with this company. I want them to stop harassing me. I do not owe any money and I will not be sending them any money to get them to stop calling me. I would really appreciate it if you could help me make them stop asap. Thank you so much.Sincerely *************************Business Response
Date: 22/04/2024
Thank you for your communication.
CBV is attempting to collect an aged debt in the complainants name. While we believe in good faith our efforts are to the correct party, it is possible we are calling the wrong person. The complainant should contact an agent and determine if they are the correct party or perhaps the victim of identity theft. At that point a best course of action can be determined.
Further, there is no prohibition on a collection agency attempting to collect aged debt in the complainants home province. There is only prohibition on a creditor using litigation to recover a debt after a certain time had elapsed.
Customer Answer
Date: 23/04/2024
Complaint: 21606790
I am rejecting this response because: I have made several attempts at talking reasonably with these people and they will have none of it. They are not reasonable people they only insist they are right and that the only way they will stop harassing me is if I pay them money I know I do not owe. They have made threats, they call relentlessly and none of it makes any sense and should be against the law. I recommend they find someone else to harass as I am not about to pay a bunch of crocks money I do not owe.
Sincerely,
*************************Initial Complaint
Date:22/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False report issued to credit bureau. There is no debt owing but they managed to make 2 false statements to the credit bureau that have showed up on my credit report. They also harass me calling constantly every day. I tried calling to get it removed but they refused without me providing additional personal info which * *** ********** ** *** *********** *** ***** ** **** ** *** ******* *** ********** **** ** **** *** *** *********** One of their messages claimed it was related to City of ********. The only charge I received last year for City of ******** was related to a hospital bill which was settled in full directly with the hospital months ago. I want BOTH (2 claims) removed immediately from my credit report and the constant calls and messages to cease.Business Response
Date: 22/04/2024
Thank you for your communication
Please provide a copy of the credit report you are viewing that details the two accounts in question so that we may investigate your concerns further.
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