Business Profile

Collections Agencies

CBV Collection Services Ltd.

Headquarters

Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

288 total complaints in the last 3 years.
103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:19/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not Liable for this debt with ********** OF CANADA. I do not have a contract with a collection agency. They have not provided me with the original contract as requested.
Business Response
Date: 19/04/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.
Initial Complaint
Date:18/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep calling and ********* me with phone calls about a debt that is not mine.
Business Response
Date: 22/04/2024
Thank you for your communication.
CBV is attempting to contact a *********************** at the supplied telephone number with respect to a debt originally with ****** Wireless.
The information supplied at the time of list shows that the debt was created in 2001, and the last billing date was in 2002. The address associated with the debt at that time was:
*** **** ******* ** *** ***.
It is possible our efforts are extended to the wrong ***********************. To determine if the complainant is the correct party the complainant should contact an agent at **************.
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being falsely accused of owning money, receiving many harrassing phone calls and having my PTSD Triggered by angry Men calling me names and useing unnecessary aggressive vocabulary in a angry loud tone of voice.
Business Response
Date: 15/04/2024
Thank you for your communication.
CBV is attempting to collect multiple debts associated with the complainant. Please see the below account summaries:
original creditor: Money Mart Cheque Cash account number: *******
original creditor: ***** residential account number: *********
original creditor: ***** Mobility account number: *********
CBV believes in good faith our efforts are directed to the correct party. The complainant should contact an agent at ************** to determine if they are the indebted party and to make suitable arrangements thereafter.
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite attempting to call them, and searching my postage for any communications from this company, it is impossible to contact them. The number that they suggest does not work, I can not file a complaint on their website, and calling the number on ****** gets me a directory that is not helpful. They are spam calling and leaving automated messages regarding mail and documents that I have never seen. I need them to stop contacting me immediately, or I will be reporting them.
Business Response
Date: 10/04/2024
Thank you for your communication.
CBV is attempting to contact a *************************** with reference to multiple debts assigned to us by ********************************** and the ************** Bylaw and Licensing.
CBV is under no obligation to cease contact attempts based on the complainant's inquiry.
To make suitable arrangements to repay the debts the complainant could always chose to contact the creditors directly.
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Payment was processed yesterday on both accounts.
Please now see that this case is closed.

Sincerely,

*************************
Initial Complaint
Date:10/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have the wrong number. Don't know who **** howsits is.
Business Response
Date: 10/04/2024
Thank you for your communication.
It would appear the indebted party was, or is still, using the complainants telephone number as a contact point with their creditor(s).
We have updated accounts to reflect wrong party contact. Should dialing resume please ask to be routed to a supervisor for assistance.
Initial Complaint
Date:10/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CBV ************** of *********) has been contacting me for a an invalid debt. It first started in 2013 when they called saying I owed ****** 3000$ for a home phone, cable television, and internet. I've never had those services with ******. The last couple years (starting 2022) PCL litigation has sent me emails regarding the matter, and I've responded requesting confirmation of debt (6 times), with no response. As of today (09-04-2024) they (CBV collections) has started contacting my partner, who recently cosigned on a loan for me. This leads me to believe that CBV is either attempting to defraud Citizens of ******, or are participating in illegally selling Canadian Citizens information to third party institutions so they can scam Canadians. CBV should be investigated as they are and have been attempting to defraud Canadians. You'll also find that *****, the supposed legal services company that represents CBV, is not real. Their website (*******************************************) doesn't lead to anywhere. Please look into this. I've spent 2 hours looking into this, but hours and hours dealing with them. Please stop this from happening to other Canadians.
Business Response
Date: 10/04/2024
Thank you for your communication.
Please supply the contact details of the complainants partner so we may investigate the claims regarding contact attempts.
Customer Answer
Date: 10/04/2024

Complaint: ********
Name and contact info:

Chelsea A
***************
That's her phone number which was called, looking for me.

Sincerely,

*****************
Business Response
Date: 15/04/2024
Thank you for your communication.
CBV is attempting to contact a ***************** and a ********* ***************** with respect to debts associated to her. Our efforts are not intended for the complainant.

Customer Answer
Date: 16/04/2024

Complaint: 21553249

I am rejecting this response because:

While I respect that CBV may be looking for the aforementioned "*****************", the person on the phone clearly asked for myself, while calling my partners phone number. This is unacceptable, especially considering I myself do not have a debt with CBV. While I can appreciate that the agents at CBV have a "job to do", they need to be more cognizant of the people they are contacting and be more diligent in fact finding before they call aforementioned person.

Sincerely,

*****************
Business Response
Date: 17/04/2024
Thank you for your communication.
The original complaint was in regards to efforts made by CBV to collect a debt by calling the number associated for ***************** and asking for *****************. CBV denies this has happened, and our efforts to that telephone number were made to collect those debts.
For clarity, CBV is also attempting to collect multiple debts associated with ***************** at ************.
CBV urges the complainant, and ************, to contact an agent at ************** to make suitable arrangements to repay their obligations.

Customer Answer
Date: 24/04/2024

Complaint: 21553249

I am rejecting this response because: CBV is STILL calling my partner! This is unacceptable and harassment. I, nor my partner have any debts to CBV.

Sincerely,

*****************
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I owed money to this collection agency for a bill that was sold to them. They sent emails offering a percentage off of my debt if I paid it by whatever date. They sent a bunch of emails like this. Finally when I had money to pay them off, I took them up on one of their offers in the fall of 2023. Paid my debt off. In full. Now they are harassing me saying I owe them money again. From the same debt that they gave me the percentage off if I paid them now, back in the fall of 2023. ********* phone calls, harassing emails. It wont stop. I paid my debt months ago, and now it seems they lied with the emails saying if you pay me now, you get a percentage off because they are harassing me. The saving I was supposed have gotten, is now what they are harassing me to pay. These guys are a scam. This needs to stop. They should not be able to do this. These people are terrible and horrible and they need to stop. My debt is paid off.
Business Response
Date: 09/04/2024
Thank you for your communication.
We are unable to locate an account, or payment, based on the limited details supplied in the complaint.
Please provide proof of payment, name of original creditor, and copy of CBV initiated email regarding settlement so we may investigate your concerns.
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep calling me but I have nothing in collections. Constant voicemails and comes through my phone as spam.
Business Response
Date: 09/04/2024
Thank you for your communication.
CBV was attempting to contact a ********************* at the telephone number supplied by the complainant for an outstanding matter with the ***************. The *************** had assigned this debt to CBV on November 11, 2023.
Our file indicates that on April 9, 2024 the *************** advised CBV that the account was paid in full. Our records have been updated accordingly.
Initial Complaint
Date:04/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid this account in 2018. No money is owned and it is still on my credit report.I want this removed from credit report.
Business Response
Date: 04/04/2024
Thank you for your communication.
Please share a copy of the report you are viewing, including the debt details, so that we may investigate your concerns further.
Initial Complaint
Date:03/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CBV continues to look at my Transunion and Exquifax reports despite a cease and desist order.Stop looking at my reports. I have disputed their alleged debt and they have not been successful, leave me alone Mar 2024CBV COLLECTIONS SERVICES LTD8663334559 Feb 2024CBV COLLECTIONS SERVICES LTD8663334559 Jan 2024CBV COLLECTIONS SERVICES LTD8663334559 Dec 2023CBV COLLECTIONS SERVICES LTD8663334559 Nov 2023CBV COLLECTIONS SERVICES LTD8663334559
Business Response
Date: 03/04/2024
Thank you for your communication.
CBV is under no obligation to cease reporting debts or viewing the consumers credit file for trace purposes.
The complainant is free to contact a regulatory body should they feel CBV is acting inappropriately.

Customer Answer
Date: 03/04/2024

Complaint: 21523238

I am rejecting this response because:
- I have NO Matters with CBV Collections.
I have requested a cease and desist, they have to comply.

Sincerely,

**********************************
Business Response
Date: 03/04/2024
Thank you for your communication
CBV has multiple accounts associated with the complainant, who continues to threaten CBV with litigation if we don't agree to their terms.
CBV will not remove reference to legitimate debts from the credit bureau(s). Further, CBV is under no obligation to cease performing trace and / or contact searches with the credit bureaus.
CBV invites the complainant to contact a regulator or legal professional if they believe CBV has conducted themselves inappropriately. CBV considers the matter closed.

Customer Answer
Date: 03/04/2024

Complaint: 21523238

I am rejecting this response because:
Please send me a list of alleged matters I have with CBV.
Please provide me with the matters they represent along with the signature that I provided to get the services they allege I owe for.
I have called CBV and they said they dont have any matters active

Sincerely,

**********************************
Business Response
Date: 04/04/2024
Hello,
Please see the attached PDF response. Thank you.

Regards,
Customer Answer
Date: 04/04/2024

Complaint: 21523238

I am rejecting this response because:
Addresses listed are NOT my primary address and never were my primary address
I have not lived at any of those addresses, and I did not open any accounts with Bell or Reliance.
FRAUD was reported and CBVs report was removed from my credit report. (see copy and paste below)
Please note, Collection with CBV COLLECTION SERV #XXX9867 has been removed from your credit file
see EMAIL FROM CBV themselves:

CBVPrivacyOfficer <*******************************************************> Thu, Dec 9, 2021, 4:10?PM
to me

Thank you.

Please be advised that your Bell Canada file has been closed with CBV. If you have any concerns please contact **** directly.

Regards,
CBV Collection Services Ltd
As you can SEE Above, Transunion and Equifax have deleted CBV from my reports and by CBVs own admission, I do not own the Bell Canada.
Reliance is not mine and SGI was also removed.
Does CBV really want to get sued over $3000 of uncollectable debt? Or do they think its wiser to remove their inquiries, delete my information and advise clients that they do not collect for debts on ***************************.

Sincerely,

**********************************
Business Response
Date: 04/04/2024
Thank you for your communication.
CBV has never requested an item be removed from the complainants credit file. It would appear the credit reporting agency made that decision on their own.
For clarity, the Bell account was closed with CBV but subsequently reassigned back to CBV. The new listing remains open and outstanding.
if the complainant wishes to pursue litigation he is free to do so. CBV will act accordingly at that time.
I note the complainant continues to email CBV and telephone our agents despite stating clearly they dispute the debt and wish the matter be taken to court. CBV is honouring legislation and not making contact attempts regarding the debts.
We consider the matter closed.
Customer Answer
Date: 04/04/2024

Complaint: 21523238

I am rejecting this response because:
If the debt was legitimate, they would stay on my credit report.
You cant get reassigned old debt, the matter, in their own words by ******************************* is closed
there files are over 2 years old.
They can't sue ****************** further inquiries, is harassment and will be dealt with accordingly
Why are you trying to fight for debt you can never collect?

Sincerely,

**********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

CBV Collection Services Ltd. is BBB Accredited.