Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past two years I kept on receiving what I had concluded as a robocall. I told them in clear terms they got the wrong number. The calls continued every week. They refused to listen. I want them to stop contacting me immediately!
Business Response
Date: 02/04/2024
Thank you for your communication.
CBV has no record of contact attempts made to the complainant's telephone number since 2019.
Should the complainant have substantiating proof otherwise please forward same so we may initiate an investigation with our telephony provider.
Initial Complaint
Date:02/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people are trying to collect money from me from a debt that doesn't exist. I have asked them to cease and desist contacting me. They just keep calling from different numbers. I don't owe anyone any money. I have no outstanding balances or payments. I don't owe anyone anything. Please make them stop contacting me. It's harassment and it's fraudulent.Business Response
Date: 02/04/2024
Thank you for your communication.
CBV is attempting to contact a ***************************** and a ************************************** at the supplied telephone number with respect to multiple outstanding debts associated to those names. While CBV believes in good faith our efforts are directed to the correct party, it is possible we are mistaken.
The complainant should contact an agent toll free, at ************** to determine if they are indeed the indebted party and to then make a suitable decision on next steps.
Finally, consumers should not rely on credit reporting agencies to accurately reflect all debts associated to them. There are many reasons why a debt is not included on the report, including age of debt.
Initial Complaint
Date:20/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV collections is trying to collect a debt that does not belong to me. They are trying to collect on a Reliance account that they bought from them. Both Reliance and CBV collections were told numerous times that the house was sold Oct ***************************************************************************************************************** the real estate agreement. This is now showing up on my credit report when it is not my debt!!!Business Response
Date: 20/03/2024
Thank you for your communication.
CBV relies on the original creditor who maintains the debt in question is the responsibility of the complainant.
Should the complainant have verifiable documentation that proves the transfer of responsibility, and that the balance was zero at the time of transfer of ownership, they should forward same to CBV for investigation.
In the interim, there will be no change to the collection effort process or the credit reporting status.
Initial Complaint
Date:20/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****, also I don't have a contract with CBV Collection service. They did not provide me with the original contract as I requested.Business Response
Date: 20/03/2024
Thank you for your communication.
Please provide a copy of the credit reporting that details the debt in question and further, supply details on how you requested documentation so we may review our call recordings.
Initial Complaint
Date:19/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******** Justice SC-1. I do not have a contract with CBV collection Services, they did not provide me with the original contract as I requested.Business Response
Date: 19/03/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 20/03/2024
Complaint: ********
I am rejecting this response because:
I am not liable for this debt with ******** Justice SC-1. I do not have a contract with CBV collection Services, they did not provide me with the original contract as I requested.
Sincerely,
*********************************Business Response
Date: 20/03/2024
Thank you for your communication and the copy of the credit file reference.
The screen shot provided shows the account as paid. Did the complainant not pay the account? If the complainant did pay the account, why are they claiming they are not liable for the debt?
It would appear the complainants sole objective is to have reference to this legitimate debt removed from their credit report. CBV will not expunge the record.
CBV considers the matter closed.
Initial Complaint
Date:19/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with CBV Collection Services. I do not have a contract with CBV Collection Services. They did not provide me with the original contract as requested.Business Response
Date: 19/03/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Initial Complaint
Date:18/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****** communications, I do not have a contact with CBV collection services, they did not provide me with the original contract as requestedBusiness Response
Date: 18/03/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 18/03/2024
Complaint: ********
I am rejecting this response because: they have been calling me non stop while in class and they tried to ****** me the last time.
Sincerely,
*************************Business Response
Date: 19/03/2024
Thank you for forwarding a copy of the credit bureau report in question.
From the information you have supplied I have located the account in question. CBV is acting on behalf of ****** Communications after accepting assignment of your account on August *******. The debt details are as below:
Original account number: ********* Balance to date: ********* ***** ******** ******** ** *** *** ******
The debt is reporting correctly to your credit file, and will not be removed. Despite our efforts to contact you, you have failed to make any arrangements to repay your obligation to ******. Collection efforts will continue, including calls as permitted under applicable collection legislation.
I urge you to contact an agent and make suitable arrangements to repay this account.
CBV considers the matter closed.
Customer Answer
Date: 19/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company (CBV Collections from ***********) is constantly harassing me with *************** to my cell. I have called them to request that they take me off their list with no success. They claim that I have an outstanding debt from ****/*** or **** Mobility. That is not true. That was settled several years ago & I am not even with that provider any longer. They show as a BBB client. Can you please have them stop calling me******* ** *** ***** *** ********** *********** **** **** ******** **** *** **** ****** ** **** **** ****** ********** ******* ************* *** ** ********Business Response
Date: 19/03/2024
Thank you for your communication.
CBV was assigned the complainants outstanding **** *** account on May *******. The original creditor maintains the account is unpaid.
CBV is willing to act as an intermediary in an effort to resolve the debt but the complainant will need to provide substantiating proof or documentation to support his claim. The complainant should contact an agent when he has this proof assembled
CBVs efforts to collect the debt will continue.
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with National Money Mart. I do not have a contract with CBV Collection Services Ltd. They have not provided me with the original contract.Business Response
Date: 04/03/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 06/03/2024
Complaint: 21381303
As per your request, the system wouldnt allow me to add the credit report in its entirety as the file is too large, so I added a couple of screenshots. Also, I sent a request by letter mail asking you to provide a copy of contract over a month ago now with no response. Here is a copy of my
"equifax" credit report. On page 29 you will see under "Collections" the discrepancy. I have also included a screenshot of the transunion report showing the inconsistency. Thank you.
Sincerely,
*******************Business Response
Date: 06/03/2024
Thank you for your information.
From the screenshot you supplied we have located the account in question. I can confirm that CBV Collection Services Ltd. (CBV) purchased your debt from National Money Mart, account number ********, on August 5 2022. The balance outstanding at the time of purchase was $6,434.36.
I can further confirm that CBV did receive your payment of $1,000.00, received on August 22, 2022. The balance outstanding today is $5,434.36. There is no interest accruing on your debt.
Finally, I can confirm that the account is reporting correctly to your personal credit file, and the debt will not be removed. To make suitable arrangements to repay your obligation please contact an agent, toll free, at **************.
Customer Answer
Date: 07/03/2024
Complaint: 21381303
Really? Can I see a receipt of payment for this $1,000.00, received on August 22, 2022 you allege? Thank you.
Sincerely,
*******************Business Response
Date: 11/03/2024
Thank you for your communication.
The complainant should contact an agent to arrange receipt of a confirmation letter regarding the August 2022 payment.
The original complaint was regarding the credit reporting. As demonstrated the account is reporting correctly to the credit file, and the debt will not be removed.
To make suitable arrangements to repay the obligation the complainant needs to contact an agent, toll free, at **************.
Customer Answer
Date: 12/03/2024
Complaint: 21381303
I am rejecting this response because:I dispute the complaint, as it falsely alleges that I owe money without a signed contract with your company. I have not entered into any contractual agreement with you. Once again, you have not provided evidence demonstrating my obligation to pay this debt, given the absence of a contract between your company and myself. I have no desire to engage with your company. What is the misunderstanding here? While you claim I owe money, you have yet to substantiate this claim with evidence. I reiterate my request for this to be removed from my record due to the lack of proof.
Sincerely,
*******************Business Response
Date: 13/03/2024
Thank you for your communication.
When CBV purchases a debt from the original creditor the agreement between the debtor and creditor is transferred as well.
The complainant owes the debt. The complainant should honour their obligations and repay the debt. If they so wish, they can pay the original creditor (who in turn will simply forward the funds to CBV).
The credit file will not be changed.
CBV considers the matter closed. Any further information or details should be requested through an agent.
Customer Answer
Date: 13/03/2024
Complaint: 21381303
I reject this response.
Sincerely,
*******************Initial Complaint
Date:27/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to give notice that i do not consent to being call and any more call will result by legal actions as per my rights. I only will accept paper comunications moving foward.Business Response
Date: 29/02/2024
Thank you for your communication.
CBV has taken steps to ensure further contact via telephone regarding the outstanding debt will be restricted.
Customer Answer
Date: 29/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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