Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:27/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV collection services called me looking for ******************* Jan 22 2024. I explained I am not ******************* and they said they would take me off of their list.Called again Feb 26 2024 I explained I am not ******************* and they said they would take me off of their list. I also told them I would file a complaint. I have had my number for over 4 years!
Business Response
Date: 27/02/2024
Thank you for your communication.
CBV is attempting to collect a debt, calling numbers provided by the original creditor and multiple third party trace vendors. It would appear the debtor was, or is still, using the complainants telephone number with their creditors.
Each time the complainant advised that we were calling the wrong party that account was updated correctly. However, we have no control over new accounts arriving that contain the complainants telephone number.
In future, if the complainant receives calls from CBV that they believe are in error they should simply ask to be transferred to a supervisor or manager for assistance.
Initial Complaint
Date:22/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with *** ********. I do not have a contract with CBV Collection Services Ltd. They did not provide me with the original contract as I requested.Business Response
Date: 22/02/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 23/02/2024
Complaint: ********
I am rejecting this response because:Please see page 5 of my credit bureau report showing the debt in question from *** ******** as the original creditor for which I have never signed an agreement with CBV COLL SVCS.
Sincerely,
*********************Business Response
Date: 26/02/2024
Thank you for your communication.
The items are reporting correctly to your credit file. SGI had assigned your outstanding debts to CBV for collection. CBV listed these debts on your credit file on behalf of SGI as part of the collection process.
I note you have paid these accounts, and the items on your credit file are reporting as paid in full.Customer Answer
Date: 27/02/2024
Complaint: ********
I am rejecting this response because:I Demand for the derogatory **** by CBV Collections Services to be removed off my credit report.
I have never done any business with or signed any legal agreement that says that I will pay CBV collections any money.
Any money owed has been paid back in full to the original creditor who I signed the original agreement with.
Therefore I demand that this be removed off my credit report at once and if like to be notified by CBV about the removal once this task is complete.
Sincerely,
*********************Business Response
Date: 28/02/2024
Thank you for your communication.
CBV will not remove reference to the legitimate debt in the consumers credit file.
CBV considers the matter closed.
Customer Answer
Date: 28/02/2024
Complaint: ********
I am rejecting this response as unacceptable conduct by a business with which I have no written agreement past, present or future.Remove this paid debt from my credit record.
*********************Initial Complaint
Date:22/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV collections calls me everyday which I am not sure why, but the agents hang up whenever asked who is calling like scammers when asked to not call the number. I called the business head office and requested the callback to speak to their manager about the issue and received no call-back regarding this. I would like to give this business the rating of a scam business and should be shut down as there as so many frauds going on right now, and this company is involved in scamming people by calling them consistently and asking for their info and I am worried that they might have stolen my personal data and leaked it and might hurt my credit or do some fraud under my name. I am looking for a written signed statement from cbv that they do not have my info, as well as if my information goes into any data leak due to this breach they will be responsible for this.Customer Answer
Date: 23/02/2024
Looking for a callback from the business explaining what is their process of response when a person is complaining about something or letting them know it is not the person they are calling for. Moreover, need an apology for wasting my time.Business Response
Date: 23/02/2024
Thank you for your communication.
We are unable to locate any records based on the limited information provided in the inquiry. The telephone number does not match to any open account.
Should the consumer receive a telephone call in the future they should simply ask to be transferred to a supervisor for assistance.
Initial Complaint
Date:09/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has called me 47 times since January 13. They are trying to contact someone named ******* (sp?) who likely used to have my phone number but no longer does. It has been my number for two years.Please stop calling me and leaving messages. You have the wrong number. I've tried answering the calls but instead just get an automated message to call them. Please remove my phone number from your list. **** ** ***********Business Response
Date: 09/02/2024
Thank you for your communication.
CBV has updated accounts open in our system today to reflect this advice that we are calling the wrong number.
Customer Answer
Date: 09/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:30/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mentioned at numerous occasions to remove my number from file name *********************. I am not in contact with this person if not believe me i would've given them his direct number so I can finally stop receiving these calls. **** ** ******** ** ** ********** *** *************** ** ** ******** ** **** ** **** **** ***** ***** **** *** **** ******Business Response
Date: 31/01/2024
Thank you for your communication.
I can confirm that CBV was attempting to contact a ******************************* with respect to multiple debts. It would appear that this person was, or is still, using the complainant's telephone number as a contact point with their creditors.
We have updated all the accounts open in our system to reflect "wrong party". It is possible new accounts will arrive with the complainant's number attached and dialing will resume. Should the complainant receive calls in the future please ask for a manager or supervisor for assistance.
Initial Complaint
Date:26/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV Collections continues to put a collections claim against me, and I have never done any business with National Money Mart. This was investigated by EquiFax and was deemed fraudulent. Yet CBV Collections still continues to have it added to my credit report. The amount they say I owe them is *******.Business Response
Date: 05/02/2024
Thank you for your communication.
CBV has escalated the consumer's concerns to the original creditor for commentary. The original creditor does not agree that the account is fraudulent in nature. CBV advises the consumer to file a police report and supply copy of same to our office so we may action accordingly.
Customer Answer
Date: 11/02/2024
Complaint: 21201504
I am rejecting this response because: National Money Mart has no record of me in their system for any outstanding debt.
Sincerely,
***********************Business Response
Date: 12/02/2024
Thank you for your communication.
The original creditor confirms they have a relationship with the named consumer. The consumer claims they are the victim of identity theft. CBV has provided the consumer with the appropriate steps to take to move the dispute forward.
CBV considers the matter closed until such a time that the consumer takes proactive steps toward a resolution.
Customer Answer
Date: 17/02/2024
Complaint: 21201504
I am rejecting this response because:
This file has been found fraudulent by EquiFax. I have filed a report with CAFC and Cyber Crimes file number 2024-10749 and with the **** file number 2023-71049. Constable ******* **** is the officer dealing with my complaint against CBV Collections and National Money Mart.
Sincerely,
***********************Business Response
Date: 20/02/2024
Thank you for your communication.
Your fraud information has been forwarded to the original creditor for review. In the interim the collection has been placed on hold.
Initial Complaint
Date:22/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with CBV collection services. I do not have a contract with CBV collection services. They did not send me the original contract as per request.Business Response
Date: 22/01/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 23/01/2024
Complaint: 21181522
I am rejecting this response because:CBV collections did not provide me with an original copy of the contract. Therefore I do not have a contract with CBV collections. I wish to have this removed from my credit report immediately.
Sincerely,
*************************Business Response
Date: 23/01/2024
Thank you for your communication.
From the screenshot you supplied we were able to locate your SGI account that was assigned to CBV for collection. I note the account was paid, and the balance is now reporting correctly as $0.
The account reporting will not be expunged from your record.
Customer Answer
Date: 24/01/2024
Complaint: 21181522
I am rejecting this response because:I did not sign a contract with CBV Collections
Sincerely,
*************************Business Response
Date: 24/01/2024
Thank you for your communication.
CBV has never implied that a contract exists between ourselves and the consumer. The contract existed between the consumer and SGI. The consumer failed to pay SGI, and SGI assigned the account to CBV for ***********************. As part of that assignment process SGI authorizes the reporting of delinquent debt to the credit bureau(s). The debt reported was owed to SGI, and the facilitator as CBV.
The consumer ultimately paid the debt in full. The credit file was updated correctly. There will be no removal of the item from the credit file until the time to report has elapsed. In general, a debt may be reported on a consumer credit file for 6 years from the date of last activity.
CBV considers this matter closed.
Initial Complaint
Date:16/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt with the *** collecting agency is not mine. My agreement with CBV Collection services is not in writing. I requested the original contract but they did not give me.Business Response
Date: 16/01/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently checked my credit profile on *******, ****** ***** and **********. Upon checking my credit report everything was great, except for 1 dorogatory **** on my credit profile. I have excellent payment history and do not have any debts or collections on my credit profile, besides this one from CBV Collections. I have proof, as I have took multiple screenshots from emails, that they have personally sent to me. They have been calling me multiple times within a day / weeks *** * **** **** ******* ********** ***** **** ***** sometimes with them hanging up the phone on me and not saying anything at all and at other times, they would ask for my name and told me that I owe money to ******** ****. Mind you, I have not lived at the address that the bill was owed to, nor am I with the company today. I had services with ******** ****, at my previous address, that I have lived in over 7 years ago! I've always paid them on time and never had any outstanding bills, in fact when I moved, I have mentioned it to them and they clarified to me that I will no longer receive any bills from them, as I have paid my bills owed and due to me moving to a new address. This debt should not have been on my credit profile in the first place, as it was originally paid for! I have contacted them and just to have this derogatory **** removed from my profile, I told them that I would pay it in full (which I have proof of payment attached). They must look at me as an easy target because right after paying the bill that they have requested, they were fishing for more money for another company (*****'s wireless) which I do Not owe (in fact I have All of my services with *****'s and I am in good standing with them). After paying the derogatory bill in the account EDP# ************** I requested a debt release form and the agent (****************) / CBV Collections, requested that I pay for other debts that I do not owe! I want this company to remove the derogatory **** and to Stop contacting me.Business Response
Date: 12/01/2024
Thank you for your communication.
CBV Collection Services Ltd. acknowledges your payment to us to clear the debt related to ******** **** Comfort. That payment was received on January 11, **** and the credit reporting agencies will be notified in due course.
CBV also has two aged debt accounts associated to you name from *************
** ****** ********* ******* ****** ********** **** ******* **** *********** ******* ******* ***** ******** ******** ** ****** *** ******
** ****** ********* ******* ****** ********** **** ******* **** *********** ******* ********* ***** ******** ******** ** ****** *** ******Our file notes indicate you dispute the validity of these two ****** Wireless debts.
Customer Answer
Date: 12/01/2024
Complaint: ********
I am rejecting this response because: The two aged debt accounts, do not belong to me. CBV COLLECTIONS is not acknowledging, that I would like to be off the do not call list. I no longer want to receive any phone calls or emails from CBV COLLECTIONS. I do not want to be contacted by CBV COLLECTIONS anymore. Remove my phone number and email address from your database.
Sincerely,
***********************Business Response
Date: 15/01/2024
Thank you for your communication.
CBV is under no obligation to cease collection efforts or contact attempts on these aged debts simply because the consumer disputes the validity.
CBV believes in good faith we are contacting the responsible party.
Customer Answer
Date: 15/01/2024
Complaint: ********
I am rejecting this response because: I have no contract with you. Those two ****** wireless debts do not belong to me. I do not want CBV Collections *** to contact me anymore. Do not call me or email me. If you wish to contact me, you can through mail but no more emails, or phone calls. If you want to prove that these two debts belong to me, take it to court.
Sincerely,
***********************Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving a minimum of 3 phone calls a day. Often times they hang up on me. **** i owe ****** money, i have called ****** and i do not owe them anything. I feel like this company is trying to scam people into thinking they owe money in which they dont. Again ****** said i owe no money to them nor have i ever went to collections with them.Business Response
Date: 10/01/2024
Thank you for your communication.
CBV is attempting to contact a ******************* with respect to an outstanding ****** ******** matter. While we believe our efforts are to the correct party it is possible we are calling the wrong person. I note that the consumer refuses to cooperate with our agent by verifying her date of birth against our records.
When contacted by an agent, the easiest way to determine if we are calling the correct person is to cooperate and release unique demographic information.
Customer Answer
Date: 13/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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