Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CBV Collection Services Ltd, I do not have a contract with them, and they have not provided me with one.
Business Response
Date: 10/01/2024
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Customer Answer
Date: 13/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people call me several times a day, leaving messages for * ****. I am not * ****, nor do I have any obligation to take messages on his behalf or authority to discuss any issues he may or may not have on his behalf. Calls are received, repeatedly, as early as 6 a.m. and often fill my voice mail. A complaint will also be filed with the Ministry, attaching screenshots of the repeated early morning (and all day long) calls on their next open business day unless the calls cease altogether.Business Response
Date: 04/01/2024
Thank you for your communication.
CBV is attempting to contact a ************************* regarding multiple accounts. A third party vendor has returned ************ as a contact for this party. It would appear that ************************* was, or is still, using this telephone number as a contact with their creditors.
All accounts in our system today have been updated to reflect we were calling the incorrect party. Contact attempts may resume in the future if new accounts are added with the complainant's telephone number. If this should occur, the complainant should simply tell the agent we are calling the wrong party.
Customer Answer
Date: 13/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:28/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********** OF CANADA, I do not have a contract with CBV Collection Services Ltd, they did not provide me with the original contract.Business Response
Date: 28/12/2023
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.
Initial Complaint
Date:18/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with charter communications, I do not have a contract with CBV Collection Services Ltd, they did not provide me with the original contract as I requestedBusiness Response
Date: 18/12/2023
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Initial Complaint
Date:14/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV Collection Services has been calling my phone for over a year looking for someone else. After repeated (at least times) getting them to say they have removed my number, they are still calling. Last phone call has been everyday for the week of Dec. *****. Obviously this situation is not being rectified, and I am out of options as to how to deal with this company.Business Response
Date: 14/12/2023
Thank you for your communication.
I have reviewed the accounts associated with the consumer's telephone number. The number was returned to CBV as a contact point for multiple debtors. It would appear these people were, or are still, using the consumer's telephone number as a contact with their creditors.
Each time we have been informed that we are calling the wrong party, the number is updated correctly on that account. However, other files continue to arrive. In the future, should the consumer receive calls from CBV in error they should simply inform the agent we are calling the incorrect party.
Customer Answer
Date: 14/12/2023
Complaint: ********
I am rejecting this response because: This issue has been ongoing, and after numerous complaints the business fails to rectify the situation. Next will be any and all legal avenues to resolve.
Sincerely,
*************************Business Response
Date: 14/12/2023
Thank you for the communication.
As explained in our previous response, indebted persons are using the complaints telephone number with their creditors. Each time we are told we have called the incorrect party we update that file accordingly. We have no control when the complainants number is included in a new account, or returned by a third party vendor as a potential contact.
CBV considers the matter closed.
Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Daily calls and hang-*** to a business regarding personal debt collection. We are a BUSINESS, and we have asked this agency to remove our phone number from their contact list. As a BUSINESS, we are receiving CONSTANT CALLS from this "collection agency" to CUSTOMERS WE DO NOT HAVE. NONE of the INDIVIDUALS we are called about are even OUR customers!!!Why are they still phoning us and hanging up upon answer? ** ***** **** *********** **** ******** *** *** ************ *** *** ******** ***** *** *** ********* ******** ***** *** *********** **** *** ** ******* ************Business Response
Date: 14/12/2023
Thank you for your communication.
I have reviewed our account records for each file associated with ************. In each instance a third party trace vendor has returned the business number as a contact for the debtor(s). It would appear these individuals are all using the business number as a contact point with their creditors.
Each time the business informs an agent we are contacting a wrong number, the account is updated correctly. However, new files arrive with the same issue.
If the business receives calls in the future regarding individuals that are not associated with the company, they should simply inform the agent we are calling a wrong number. the account will be updated accordingly.
Initial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother used my name for ****** service for herself without my knowledge and didnt pay the bill and then it got stuck onto me. I tried talking to ****** many years ago to get it sorted and they wouldnt help me. Now I have been constantly harassed by CBV for 4 coming 5 years now that they want over $2000 for an $877 bill. I am not financially in a position to pay either balances and this is hurting my credit now as I am trying to get a loan for a vehicle. I dont know what else to do.Business Response
Date: 08/12/2023
Thank you for your communication
The debt outstanding accrues contractual interest and will continue to grow. There is no dispute the debt is legitimate, and the consumer claims a third party is responsible.
If the consumer wishes to have a more positive credit file, they can choose to pay the account and pursue the fraudster in a civil or ******** manner for reimbursement.
CBV will not cease collection efforts or expunge the credit file.Customer Answer
Date: 11/12/2023
Complaint: ********
I am rejecting this response because I am not in a financial position to pay $2000. That is ******** and I refuse to pay it.
Sincerely,
*************************Business Response
Date: 11/12/2023
Thank you for your communication.
The complainant is offering no new information or alternative solutions. Interest accrues on defaulted debt.
Unless the complainant is offering anything new, CBV considers the matter closed.
Customer Answer
Date: 12/12/2023
Complaint: ********
Legally you cannot charge more than the debt that is owed. In my budget I can pay $263.10 to close this case.
Sincerely,
*************************Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV collection services Ltd. keeps harassing me for a debt they claimed I own to ****** in the amount of ******. I confirmed with ****** that I do not owe anything to ******. ****** said they never transfer this debt with CBV either. I am not sure what I can do at this point. CBV not only calling me and email me, they also call my partner's phone too at least once per day. This has to stop. Please help! Thanks! If they also impacted my credit report, they need to correct it for me too. Creditor: ****** Communications Inc.Account Number: ********* EDP Number: ************** Total Due: $******Business Response
Date: 14/12/2023
Hello,
Thank you for forwarding this information to **. Kindly see the attached document for our response in regards to the consumer's concerns. Feel free to reach out to us if you have any questions. Thank you.
Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CBV PURCHASE ****. I do not have a contract with CBV Collection Services Ltd., they did not provide me with the original contract as requested.Business Response
Date: 07/12/2023
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has made a claim I owe them $301 on my credit report. I have no signed contract with this company. This has affected my credit score in a negative way. I do not have a debt with this company. I demand it be removed from my credit report immediately.Business Response
Date: 04/12/2023
Thank you for your communication.
Please supply a copy of the credit reporting that clearly shows the debt in question so that we may investigate your concerns further.
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