Business Profile

Collections Agencies

CBV Collection Services Ltd.

Headquarters

Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

288 total complaints in the last 3 years.
103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:28/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business keeps calling me trying to collect money for for something I'm not responsible for they need to stop calling me immediately and trying to contact me this has been ongoing now for more than 4 years
Business Response
Date: 28/11/2023
Thank you for your communication.
Please provide the number that CBV is calling plus any other debt details so that we may investigate your concerns.
Initial Complaint
Date:28/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** towards my spouse who is not involved in this situation.
Customer Answer
Date: 28/11/2023
CBV keeps calling my wife looking for me when I have already told them that i can't pay the bill. So I am not sure why they call my wife when it is me they are looking for. They are harassing her daily. Leaving threatening messages. Tried the police but they can't help. Please tell them to leave my wife alone. Thank You.
Business Response
Date: 28/11/2023
Thank you for your communication.
Please supply the telephone number that CBV is calling so that we may investigate your concerns.
Customer Answer
Date: 28/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:27/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ********************. I do not have a contract with CBV collections. They did not provide me with the original contract as requested.
Business Response
Date: 27/11/2023
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.
Customer Answer
Date: 28/11/2023

Complaint: ********

I am rejecting this response because: the below accounts do not belong to me and they are ********* reporting on my credit report therefore I demand that they be removed.
CBV COLL SVCS- ACCT# ***********
CBV COLL SVCS- ACCT# ***********
Sincerely,

***************************
Business Response
Date: 28/11/2023
Thank you for your communication.
I note that the two accounts in question are paid in full, and reporting correctly to the credit file. I note that in the activity notes our agent spoke with you on May 12, 2023 to arrange payment in full on both debts.
The debts were listed by the ******************** against a person with your name, at your address, with your residential telephone number. They will not be expunged.
Customer Answer
Date: 28/11/2023

Complaint: ********

I am rejecting this response because: In accordance with The Fair Credit Reporting Act, Public law ******, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof the information was verified, not a computer generated confirmation.
Please provide:
1. ???The names and business addresses of each individual with whom you verified the information with above, so that I may follow up.
2. ???The creditors address and telephone number
???The date you contacted the individual funishers of information.
3. ???The method of communication you used to verify the information
???4. The documentation used to verify the dispute

I would also like to know if the furnisher provided you with my SSN, address or DOB.

Please forward an updated credit report to me after you have completed your investigation and corrections.

Sincerely,

***************************
Business Response
Date: 28/11/2023
Thank you for your communication.
The Act you quote has no authority.
If you have questions regarding the debts assigned against you (and subsequently paid by you) please contact the creditor directly.
if you believe the accounts were paid incorrectly we can have them reopened and re-listed on the credit file as unpaid after issuing the appropriate refund.

Customer Answer
Date: 28/11/2023

Complaint: ********

I am rejecting this response because: Once again you deliver no proof or correspondence backing up your claim.
Please provide testimony and certification that you are adhering to mandated Metro 2 data formatted reporting standards according to regulations.

The communicated derogatory accounts allegations are either UNTRUE, UNVERFIED, INCORRECT, INCOMPLETE, UNTIMELY, NOT MINE, NOT MY RESPONSIBILITY, or otherwise NOT PROVEN COMPLIANT to regulatory federal reporting laws and or standards and MUST be removed immediately do so TODAY, even right NOW!
I await your reply with the above requested proof.

Sincerely,

***************************
Business Response
Date: 29/11/2023
Thank you for your communication.
CBV believes the debts are reportingly correctly, to the correct party. The consumer simply is demanding the record be expunged. CBV will not comply with this demand.
Should the consumer believe the record is incorrect, they are free to contact the credit bureau(s) directly for next steps.
CBV considers the matter closed.
Customer Answer
Date: 29/11/2023

Complaint: ********

I am rejecting this response because: yet again you fail to comply with the law by providing proof of validity. I truly believe these accounts do not belong to me and you are ********* reporting them on my credit report.
I asked for a copy of the metro 2 formatted document so that we may cross reference to verify who the accounts belong to as they do not belong to me.
You continue to imply I am ***** instead of doing your part by law and providing proof that you have validated the accounts.
Very disappointing that your firm continue to operate without penalty ********* reporting accounts on peoples credit report. I hope the BBB takes action to investigate further on this matter.

Sincerely,

***************************
Initial Complaint
Date:14/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive 3-4 calls a day from random numbers. Not one message has ever been left. Not one piece of mail has been sent. Every time I answer one of these random numbers its a rude person claiming to be a member of *** collections. *** received calls from these people as early as 6 am. The numbers dont show ** in regular fashion so I automatically assume scam. I cant seem to confirm these collections are authentic because the company who they claim to be collecting for hasnt responded. This has been going on for months and if you ****** the *** you can read the hundreds of reviews saying they are abusive and harass people. Please look into them
Business Response
Date: 14/11/2023
Thank you for your communication.
I have reviewed the account in question, and can confirm that CBV is acting on behalf of ************* after accepting assignment of the debt on August 7, 2023.
The consumer has spoken with an agent, and made commitments to contact the creditor directly to resolve the account. To date, the creditor has not notified CBV of any such communication.
I note in the inquiry that the consumer claims CBV is contacting him outside of prescribed hours. All our calls to ************ have been launched within the allowable rules in *******.
Should the consumer wish to rectify the account and have ********************** calls cease they can contact an agent, toll free, at ************** and make suitable arrangements.
Initial Complaint
Date:08/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with cbv Coll svcs I do not have a contract with with cv coll svcs, they did not provide me with the original contract as requested
Business Response
Date: 08/11/2023
Thank you for your communication.
Please provide a copy of the credit bureau report showing the debt in question and elaborate on how you asked for documentation so we may investigate your concerns and review our call recordings.
Initial Complaint
Date:03/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ****** COMMUNICATION **** I do not have a contract with CBV COLLECTION SERV they did not provide me with the original contract as i requested
Business Response
Date: 03/11/2023
Thank you for your communication.
CBV believes in good faith the consumer making this inquiry is the debtor. As such we will not remove any reference to the debt from the credit file.
Should the consumer believe they are a victim of identity theft, or simply wishes to make arrangements to repay their obligations, they may contact an agent for assistance.

Customer Answer
Date: 03/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CBV collections keeps phoning and sending me letters about a debt my brother (from whom i am estranged and have no way of contacting) owed years ago. I have contacted them numerous times to stop mailing and phoning me but they continue to contact me. I want it to stop or i will file an official complaint with the Ministry of *******.
Business Response
Date: 02/11/2023
Thank you for your communication.
It appears the indebted party was, or is still, using the consumer's residence address and telephone number as a contact point with his creditors. While we have updated our files to show we have reached a wrong party, new accounts arrive with the same information.
We have again updated accounts in possession today to reflect this information. However, we have no control if a creditor in the future assigns an account with the erroneous data. If this should occur the consumer should simply ask for a manager or supervisor to assist them.

Customer Answer
Date: 02/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:30/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never done business with this company. They call me up to 5 times a day all from different numbers. I answered one time over a year ago because I was worried that I somehow had debt I don't know about- any money I owe (student loans/cc) I am in active repayment on with the relevant companies directly. I do not have any debt in collections. They said once it was *****, I have never had a ***** account, they will give me no other info unless I give them personal info which I am not comfortable **** ** **** ******* ** ** * ****.No matter how many times I block them there are always more numbers that they call from. I am on the national do not call registry and have asked them to stop calling me about nonexistent debt and they won't stop. Please help, * ** ****** ** ****** ** ***** ******* **** **** ** ******* *** * ***** **** ***** ** *** ***** ************ *******
Business Response
Date: 31/10/2023
Thank you for your communication.
CBV is attempting to collect a debt that has been associated with the consumer for ***** Mobility. CBV believes in good faith we are contacting the correct party, however it is possible we are calling the incorrect party.
The consumer should contact an agent, toll free, at ************** and verify their identity against the data supplied by the creditor. At that point the next best steps can be determined,

Customer Answer
Date: 31/10/2023

Complaint: ********

I am rejecting this response because:
i do not have a ***** account. i have not ever had a ***** account. your information is incorrect. stop contacting me ** * **** ******* *** ****** **** ** **** ** **********.

Sincerely,

*****************************
Business Response
Date: 31/10/2023
Thank you for your communication
CBV is under no obligation to cease contact in our good faith to collect a debt.
if the consumer believes they are not responsible for this account it would seem reasonable that they would want to contact the agency and determine more information to, at the very least, determine if they are a victim of identity theft.
Customer Answer
Date: 31/10/2023

Complaint: ********

I am rejecting this response because:
no. im not contacting you through any other channel than this because the last time i spoke to one of your staff and told them this information was wrong they refused to stop calling.
you guys have been told multiple times now that your information is wrong. ****** ********* ***** ** ******** **** ** ** **** ***** **** ****** **** ********** **** ********** ** ***** ** ******* *** ***** *** *** ***** * **** **** ****** ******
i dont know how much more i have to escalate this ****** *** **** **** **** *** *** ********* *** ***

Sincerely,

*****************************
Business Response
Date: 31/10/2023
Thank you for your communication
CBV is under no obligation to cease collection efforts. Our call notes and recordings confirm you have refused to validate your demographic data against the data supplied by the creditor so we believe you are the debtor.
Feel free to escalate this as you see fit. Your lack of cooperation is the root of this situation.
Customer Answer
Date: 01/11/2023

Complaint: ********

I am rejecting this response because:

im not required to cooperate **** ** ************ **** ******. but fine. the next time you call i will contact the police. you should be ashamed of yourselves.

Sincerely,

*****************************
Initial Complaint
Date:26/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable with this debt ********** ** ******. **** ******* **** ********** ** ******. The collection agency has sent no correspondence but is reporting on my credit report. They did not provide me with verification as requested. This account should be removed from my credit report.
Business Response
Date: 27/10/2023
Thank you for your communication.
CBV believes in good faith the consumer is responsible for the debt. Further, there is no record of the consumer ever speaking with an agent.
We suggest the consumer contact an agent, toll free, at **************, and request to be transferred to a supervisor or manager to discuss reporting a suspected fraud account. At that point, CBV we be able to initiate an investigation with the original creditor to determine the validity of the fraud claim.
Until the consumer engages with us to work towards a resolution the credit file reporting will remain unchanged.
Customer Answer
Date: 30/10/2023
Complaint: ********
I am rejecting this response because:

This is a follow up email to a letter that was sent to your office by mail. See attached or below.
Account # *********
Original ******************** of **************** Whom It May ********************* am writing to formally dispute the collection account listed on my credit report under the account number [********], which is being reported by CBV Collection Services. *** ******** ******** *** **** ******* ** *** ********** ** ******************** ******* **** **** ******* ** *** ****** ** ******** ***** ** ********** ********* I request a thorough investigation into this matter as per my rights under the Credit Reporting Act. Specifically, I dispute the following points:

1. The accuracy of the amount owed.
2. The date of the alleged delinquency, which I believe is incorrect.
3. The validity of this debt, as I have no record of it with the ********** of ******************** kindly request that CBV Collection Services provide the following information:

1. Full documentation and verification of the debt, including the original contract and any relevant account statements.
2. Proof that this debt is within the statute of limitations.
3. Any agreements or contracts signed by me related to this debt.

I also request that, during the investigation, this collection account be marked as "disputed" on my credit report in accordance with the Credit Reporting Act.

I understand that under the Credit Reporting Act, you have 30 days to investigate this dispute and provide a response. ** *** ****** ******** *** ******** ** **** **** ** ** ** ** ****** *** ****** ** ********** ********, I expect it to be removed from my credit report.

Sincerely,
*****
I acknowledge it might be a significant undertaking to correct this condition, however that is not a valid excuse for professionals to avoid correcting it and to mark it as "Disputed" until you clear up this fraudulently reported account.
It is your responsibility to verify this debt as the reporting agency, not put the onus back on me to call you. ** ** ******* *** *** ** ** ********* **** ******* ***** ** ******* *** ****** ** *** ********* ** ****".
This account is does not belong to me, If it is attached to my name, ** **** ** ********** ** *******
Going through the BBB should help CBV collections to resolve this issue and I can fairly document this before pursuing any legal action against CBV collections *** for punitive and statutory damages.
Thank you for your acknowledging. I look forward to your response.
Business Response
Date: 30/10/2023
Thank you for your communication.
While CBV believes in good faith the debt is associated with the correct party, it is possible we have the wrong person. Since the identity of the debtor is in question we are unable to supply any documentation or details to the consumer for fear of compromising the correct party.
The consumer should contact an agent and verify their unique demographic details against the data we have on file. If the details match, CBV will escalate a request to the original creditor for debt details.
Initial Complaint
Date:24/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable with this debt with CBV Collection Services. I do not have a contract with CBV Collection Services, they did not provide me with the original contract as I requested.
Business Response
Date: 24/10/2023
Thank you for your communication
Please provide a copy of the credit report that details the debt, plus the communication details wherein the consumer requested debt details and was refused so we may investigate further.
Customer Answer
Date: 25/10/2023

Complaint: ********

I am rejecting this response because: I have provided the document requested and have received multiple phone calls from CBV wherein I have requested an original contract be provided to me. I am not liable for this debt with CBV, and I do not have a contract with CBV. They did not provide me with the original contract as I requested on phone calls.

Sincerely,

*********************
Business Response
Date: 26/10/2023
Thank you for your communication.
With the limited information supplied by the consumer we are unable to locate any account reporting to the credit file.
The consumer should supply a copy of the credit file reporting to assist in our investigation.
Customer Answer
Date: 26/10/2023

Complaint: ********

I am rejecting this response because I am not liable for this debt with CBV Collection Services Ltd. I do not have a contract with CBV Collection Services Ltd., and they did not provide me with the original contract as requested. Attached herein is support for my claim.

Sincerely,

*********************
Business Response
Date: 26/10/2023
Thank you for your communication, and supplying the copy of the third party credit review.
From this information we can determine the account in question has been outsourced by CBV to a collection partner, ********************. Veritas can be reached at **************.
We are unable to share debt specific details without first confirming the consumer is the indebted party against information collected by the original creditor at the time of service inception.
We suggest the consumer contact Veritas to determine if his identity matches that of the indebted party, and then to determine next best steps.
CBV we not remove the item from the credit report at this time.
Customer Answer
Date: 26/10/2023

Complaint: ********

I am rejecting this response because: CBV has recognized and admitted that they had an agreement with me without providing evidence to support that agreement, rather stating that they transferred the unsupported and unsubstantiated agreement to a third party, which I also have no agreement with and am not liable for. * ****** **** *** ** **** *********** *** ***** ******** *** ********* *************** *** **** **** ** ******* **** ** ****** ****** ******* ******* ****** *** **** ******* **********

Sincerely,

*********************

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CBV Collection Services Ltd. is BBB Accredited.