Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collections has not returned any call I make to them wrt a collections account that has been paid in full. It is still showing on credit checks and has not been reported. I would like CBV to confirm with proof that they are reporting the debt paid in full.

  

  Business Response

  Date: 23/10/2023

  Thank you for your communication

  CBV can confirm the account in question was paid in full February 3, 2023.  CBV notified the credit reporting agency of this change in status via electronic data transfer within 145 working days of the payment date.

  Our contact confirms the account is showing as 'paid in full".  The consumer should forward a copy of the credit report showing contrary information so we may escalate the investigation accordingly.

  Customer Answer

  Date: 23/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: the credit report has been sent. Why has nothing been updated since the payment?
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 24/10/2023

  Thank you for your communication.

  The consumer has not sent a copy of the credit report where they claim to see an erroneous entry.  Without this we are unable to continue.  

  Our records show the credit reporting agency was informed of the status change to the account.  CBV has no control on how long it may take the reporting agency to update their records.  However, as stated before, if the consumer would provide a copy of the reporting we would escalate to our contact for investigation.

   

  Customer Answer

  Date: 24/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: the credit report has been submitted, same as attachment here. Clearly CBVs left hand doesnt communicate with the right hand. If they cant communicate within their business, how can I trust they will report the payment in full? It has been paid in full for sometime but still reads nothing on the report. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 24/10/2023

  Thank you for your communication

  The consumer submitted a copy of the letter CBV generated acknowledging the payment.  

  If the consumer refuses to submit the copy of the credit file report that is causing the issue to this forum (for continuity purposes) there is nothing more we can do.

  Until the information is provided we consider the matter closed.

   

   

  

  Business Response

  Date: 24/10/2023

  Thank you for your communication, and supplying a copy of the credit report in question.

  The consumer's issue is with the credit bureau member, ******* (member number **********).  The debt in question had been assigned to ******* in the past and it appears they have not updated the record.

  The consumer should contact the agency of record, *******, for assistance.  He should provide the credit report documentation for their review, and a copy of the payment letter issued by CBV to assist in a speedy resolution.

   

   

  Customer Answer

  Date: 24/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: The collection went to CBV then went to ******* and then back to CBV. CBV should be contacting their partner ******* to rectify the issues. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 24/10/2023

  Thank you for your communication 

  The consumer needs to contact the member company listing the item, *******. In the alternative, the consumer can contact the credit reporting agency directly with the concern. 
  

  CBV considers the matter closed. 

  Customer Answer

  Date: 25/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: CBV was the last company to hold the debt and also didnt know it took it back from ******* at the time. It should have been settled with ******* when CBV took the debt back. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:19/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with regional municipality of york. I do not have a contract with CBV Collection services. they did not provide me with original contract as i requested.

  

  Business Response

  Date: 23/10/2023

  Thank you for your communication.

  CBV believes in good faith the consumer making the inquiry is the debtor.  For details regarding the multiple debts listed by the Region of York the consumer should contact the creditor directly.

  CBV will not remove any reference to the debts from the credit reporting agencies.  We suggest the consumer contact an agent, toll free, at ************** to make suitable arrangements to repay their obligations.

   

   

• Initial Complaint

  Date:17/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not Liable for this debt with *************** I do not have a contract with CBV Collection Services Ltd, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 18/10/2023

  Thank you for your communication.

  Based on the limited information supplied in the inquiry we are unable to locate an open account in our database for the consumer.

  Please supply the account details or a copy of the credit bureau inquiry to assist in our investigation.

  Customer Answer

  Date: 18/10/2023

  
  Complaint: ********
  
  Please find account number listed below as being reported by your collection agency on my credit report.

  
  Account#: *********

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 18/10/2023

  Thank you for the additional information.

  We have located the debt in question.  The account was paid to CBV on October 4, 2023.  Our records indicate the consumer initiated the payment via credit card.

  The account status has been updated to paid in full via electronic data transfer to the credit bureau(s).  CBV cannot control how quickly the credit reporting agency will update the consumer's actual credit report.

   

  Customer Answer

  Date: 18/10/2023

  
  Complaint: ********
  
  I demand this debt be removed from my credit report, I am not liable for this debt with *************** I do not have a contract with CBV Collection Services, They did not provide me with the original contract as Requested.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 18/10/2023

  Thank you for your communication 
  

  If the consumer is not liable for the debt why did they pay it?  If the consumer has no relationship with CBV, why was the payment issued to us on behalf of the creditor?

  CBV believes the sole motivation for the complaint is to force removal of the derogatory debt reference on the consumers credit file. CBV will not remove the reference to this debt. 
  

  We consider the matter closed. 

  Customer Answer

  Date: 18/10/2023

  
  Complaint: ********
  
  I am requesting a copy of the original contract from CBV Collections, To prove that I am liable for this debt, If CBV cannot provide me proof of contract, This Collection should be removed from my credit report.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV collection, I do not have a contract with them. They do not provide me the orginal application I asked.

  

  Business Response

  Date: 12/10/2023

  Thank you for your communication. 
  

  Please provide both the credit reporting reference and your request for the original documentation referenced in your inquiry so we may investigate further. 

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I was told by ****** mobile that cbv collections has been reporting an account in my name from 2010 up to 4-6 months ago according to them. They said this is preventing me from being able to open a new account with them. They said since its past 7 years they don't have any information other than the balance and the collection agency wouldn't have it either but the sent a message that I should call them to clear the balance. I have the transcript from the conversation but its not a download I would have to forward it to you guys or copy and past it but this window only allows **** more characters. Is there somewhere I could forward it to you guys?

  

  Business Response

  Date: 05/10/2023

  October 5, 2023
  
  Better Business Bureau
  ********************************************************************************* *** ***
  
  
  Re:                           *********************  
  
  
  Thank you for your inquiry of October 4, 2023.  Please note that CBV Collection Services Ltd. (CBV) takes all customer inquiries seriously.  I note you have assigned reference number ******** to this inquiry.
  
  I have taken the opportunity to review the supplied commentary in detail and can offer some insight to the complainants concerns. CBV purchased a debt from the original creditor, ****** Wireless, on July 7, 2016.  The details of that debt are below:
  
  ******** *********                 ****** ********
  ******* **                             *********
  ****                                      **************
  **** *****                            **** ** ****
  ****** *** *****                  ******* *** ****
  ********                                ***************************************************
  **********                               *********
  ******** ** *****                    *********
  ***** ********                      *********
  
  CBV is not reporting this debt to any credit reporting agency. After reading the text messages between the complainant and the original creditor it is apparent that ****** is refusing service to ************** because of this unpaid debt in his past.  To receive new service with ******, they require the old account be resolved.    
  
  I would encourage ************** to contact an agent, toll free, at ************** to determine next best steps.   
  
  
  
  Regards,
  
  
  
  **********************
  National Senior Compliance Manager
  CBV Collection Services Ltd.

  Customer Answer

  Date: 05/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: I'm not going to be forced into paying something I've never had. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:28/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an outstanding debt on my credit score to CBV collections that has already been paid. **** ** ****** ***** *** ** *** ******* ** ****** ****** I have a letter that states the file number ******** has been closed and paid in full. The letter is dated September 22, 2021. The file number matches the number on my credit score. The debt on my score is dated in 2020. I cant be the only one who is being charged for the same debt more than once. This company is stealing from people. This is the third time they have tried to collect the same debt. That is why I had them make the letter for me stating the debt has been paid. The first time they tried I paid them. The second time they tried I had them send me a letter saying it was paid so they stopped trying for a while. Now theyre at it again with the same debt and its damaging my credit score. The debt was for **** in 2018! Its so paid so long ago.

  

  Business Response

  Date: 28/09/2023

  Thank you for your communication.

  The letter supplied by the complainant is from Debt Collection *********** (***).  *** was acting on behalf of CBV Collection Services Ltd. (CBV) in this matter.

  It would appear the complainant paid ***.  The complainant should contact *** to raise his concerns.

   

   

• Initial Complaint

  Date:18/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **** Communications. I do not have a contract with CBV Collection Services LTD. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 19/09/2023

  Thank you for your communication.

  We are unable to locate an account based on the information supplied by the consumer.  

  Please supply a copy of the credit bureau that details the debt in question so that we may be able to investigate further.

   

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from various people claiming they are from CBV Collection Services telling me they are calling on behalf of ******** *******. They keep asking me to verify private information, such as my address and date of birth. They will not tell me what the matter is involving. They are rude, won't answer my questions about what this is concerning and then they start yelling at me. This is totally unacceptable and disrespectful. I've told them that in the past I had a speeding ticket, but that this ticket has already been paid directly to the ********** ****** ** ********. I had a lady call again today (September 11, 2023), asking me for personal information, and after I refused told me I MUST answer her questions for my personal information, she was yelling, talking over me, and trying to bully me into giving her my personal information - I still refused. I asked what this was concerning and she said her client was ******** *******. I told her once again if this is about a ticket, that it had already been paid directly to ******** ******* - I went in person to the court house and paid it myself. She called me a liar and said the matter is in collections and I need to answer her questions. I told her the matter with ******** ******* has been dealt with directly and I don't know who she is or what she wants and she needs to stop calling and harassing me. I get at least 5-6 calls a day, starting at 7:00 a.m. all through the day. I have no other tickets or anything with ******** *******, so I don't know what she is talking about. She is verbally *******, demanding and *******, and this is totally unacceptable and I would imagine illegal? How can someone keep calling, verbally abusing me, bullying, and harassing me for something I have no idea what they are talking about, and will not answer my questions, on top of demanding personal information from me? I have attached the receipt, release, and email from ****** ***** from the courts, verifying my payment.

  

  Business Response

  Date: 12/09/2023

  Thank you for your communication. 
  

  CBV agents are unable to release debt sensitive information to any consumer without first confirming they are speaking with the correct party. This is why agents are insisting the consumer verify key demographic information prior to continuing the conversation. 
  

  The call recordings do not support the consumer claim of agent misbehaviour. 
  

  The documents provided with the inquiry have been escalated to our client for verification. 
  

   

  Customer Answer

  Date: 12/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they have not provided a resolution. They have outlined action to send my documents for verification to their client - thus I do not think this constitutes a resolution. 
  
  
  
  Sincerely,
  
  
  
  ******** ****************

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY CALL ME SOMWTIMES 4 OR 5 TIMES A DAY EVERY DAY FROM.MULTIPLE NUMBERS! When I answer they hang up, and the only reason I know it's CBV is because I call it back. I have zero collections issues, there is no reason for them to call me, they never leave messages when I don't answer and have never, mot once, ever replied when I answer the call. They just hang up within seconds of me answering.

  

  Business Response

  Date: 01/09/2023

  Thank you for your communication. 
  

  We are unable to locate an account or call history based on the telephone number provided. 

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:30/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call but cannot provide any information about the debt they say they are calling about. This is now ********** from them for something that nobody has any knowledge about.

  

  Business Response

  Date: 30/08/2023

  Thank you for your communication.

  I have reviewed the account associated with ************.  CBV is attempting to collect an outstanding debt against a "*******************".  We believe in good faith our efforts are directed to the correct party, but it is possible we are trying to connect with the wrong person.  I note that the consumer has not spoken with an agent to verify if the account is correct, or if there is some other reason they are connected to the debt.

  I would urge the consumer to contact an agent to determine next best steps.

  Customer Answer

  Date: 06/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  This is the correct party but the debt you are trying to collect was already resolved. Your company has not provided any information as to what the debt is for when I ask. 

  Sincerely,
  
  *******************
  

  

  Business Response

  Date: 06/09/2023

  Thank you for your communication. 
  

  We have no record of any communication with the complainant. Please provide the details of the call where the complainant requested debt details and we will search our call recordings for details. 
  

  With respect to the debt in question, the original creditor claims the debt remains unpaid. The complainant should provide proof of payment so the record can be adjusted in their favour.