Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV collections (******) placed a collection action with ******* against me. The action is for CBV ******, though there is no proof of the ****** debt, not even an account number. The details of the action make no sense. It indicates the last payment to be Nov 1, 2017; which is the same as the delinquency date Nov 1, 2017. This is not my debt, there is no ****** account that was delinquent Nov 1, 2017. In fact, I opened a new account the month before (Oct 4, 2017), I doubt ****** would let me open an account if I supposedly owed them over $3,000. What strikes me is that this collection action was reported August 2023, just in time for me to be renewing my mortgage. This action is not reported by **********, which is the service I use. I can see CBV has been checking my ********** report quite regularily and never filed any collection action against me until this August. * ******* **** ** ********* *** * **** ******** ********* ******** **** ********** ** *** *** *** ** ** *** * **** **** ** *** **** ** ** ******* ****** ** ****** ******* I also recieved a letter from "*** ***** ********" in June 2023 threatening me with legal action and court proceeding if I don't pay. I assume it's for the same account as it mentions CBV and ******, but the amount is diferent from the collection action. If a lender didnn't let me know I would not have been aware of the collection action because I use ********** and a soft credit inquiry would show if I am checking my credit reports. CBV did not file with **********, which I find suspect. ***, *** *** ******* *** ********* ******* ** *** *********** They purposely hit me when my mortgage is up for renewal so I would pay even though this is not my account because of the credit rating implications. **** ****** ** ************ *** **** *****

  

  Business Response

  Date: 23/08/2023

  Thank you for your communication.

  CBV believes in good faith the debt is legitimate and has referred the account to *** for litigation review.

  The complainant should contact *** posthaste to determine next best steps to avoid cost and inconvenience.

   

   

  Customer Answer

  Date: 23/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: the collection claim lacks supporting documentation. For example the original creditor account number and itemized bill. The dates in the collection action do not correspond to any outstanding ****** account at the time. And as the collection action states I made a payment on Nov 1, 2017, how can it be delinquent at the same time (as per CBV stated collection action) Nov 1, 2017. The collection action and the *** amount owed is different without any explanation. CBV has not provided any documentation to show this debt to be substantiated and is using the threat of court action to ****** me to pay a bill I do not owe. Conventiently, CBV has regularily looked at my ********** credit report and it seems odd that all of a sudden when I need to renew my mortgage CBV pop up trying to get some money for a debt that is not mine. **** ********* *** ******* Further, CBV should be aware no legal action can be taken on a debt over two-years old and is using *** ** *** *** ******** **. This is not my debt. The onus is on CBV to provide the documentation required BY LAW as to the authenticity of this account. I dispute CBV's insinuation this debt is mine and it was not made in good faith. Prove it. I will not contact some paralegal firm, it's not on me. It's on them. I will not be forced to pay something I do not owe. CBV has a nasty reputation for unethical business practices.   

  I will take this court. Or they can take me to court. I will win because this collection action is complete ********. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 24/08/2023

  Thank you for your communication.

  The complainant has added no new information.  We suggest the complainant contact *** for details regarding the debt.  In the alternative, *** will continue their efforts to resolve the debt, hopefully with the complainant's cooperation.

  CBV considers the matter closed

  Customer Answer

  Date: 24/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: the business has not provided any additional information to disprove my position which is the debt is not mine. The onus is on the business to provide the information required under the Collection and Debt Services Act. Specifically;

  information on how much you owe and the type of product or service that put you in debt
  the name of the business/individual you owe money to
  the amount of the debt on the date it was first due and payable and, if different, the amount currently owing
  notification that a breakdown of the current amount owing will be provided upon request
  the name of the collection agency and collector who are demanding payment of the debt
  that the collection agency is registered in *******
  the contact information of the collection agency, including the full mailing address and telephone number and, where available, email address and fax number
  a disclosure statement, which explains your rights and the steps you can take if you think you think the agency broke the law

  Given the above information was not provided it is clear the businesses claim is not based in fact. 

  On the advice of my lawyer I will not entertain frivilous and wrongful debt claims. The burden of proof is on the business, not me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 30/08/2023

  Thank you for your communication

  We are not refusing to supply the complainant with information to support the debt, and the debt's ultimate responsibility.  The complainant simply has to contact *** to request same.

  It would appear the complainant is avoiding the issue at hand and is not contacting the sender of the the letters in question.

   

• Initial Complaint

  Date:23/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling for some ***** person that I do not know they give phone nbr 855-855-452-2457 to call back They text continually as well and will not STOP!!

  

  Business Response

  Date: 23/08/2023

  Thank you for your communication. 
  

  Please elaborate on how you have notified CBV that we are calling the wrong number as our records do not show any information that our efforts were misdirected. 

  Customer Answer

  Date: 23/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  I am not *****e Hempel   CBV are calling the wrong person       I found this:  Who does CBV Collections collect for?
  CBV Collection Services collects national debts on behalf of companies such as ******, *****, ****, *** and ***** ****.
  The company works with many blue-chip clients, including government bodies, banks and telecommunications firms.

   

  Please note  I have never dealt with any of the companies that are noted above and I AM NOT ****** ******   I did however recently have my bank account hacked

  

  Business Response

  Date: 24/08/2023

  Thank you for your communication.

  It would appear the indebted party was, or is still, using the complainant's telephone number with their creditors.  While we strive to train our agents to best action these type of situations they are not able to make changes to our database when consumers fail to notify us we are calling a wrong party.

  The database has been updated accordingly.  Calls may resume if a new account is placed with CBV that contains the complainant's telephone number.  Should this occur, the complainant simply needs to speak with an agent.  

  Customer Answer

  Date: 24/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:16/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collections is reporting a collection that is also somewhere else. It was transferred from CBV to another collection agency with whom I am dealing. They will not remove it from their files and it looks like I now have two collections when I only have one with them.

  

  Business Response

  Date: 23/08/2023

  thank you for your communication.

  Our records show the debt in question is reporting correctly.  Please provide a copy of the report that shows the debt reporting twice so that we may initiate an appropriate investigation.

  Customer Answer

  Date: 23/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: It is reporting to CBV and to *************************** and I have confirmed with *** that it is only with *************************** which is the most recent assignment.  May CBV should contact *** so they can do their due diligence and remove it as professionals should.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 23/08/2023

  Thank you for your communication.

  We have escalated the issue to our contact at *******.

   

   

  Customer Answer

  Date: 24/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have confirmed with *** it is only at ***************************. It can't be at both. CBV should call *** themselves and confirm so they can do their jobs properly.  I have attached the ******* screen shot showing that both are on my bureau.  Do your job and investigate rather than just assuming you are correct. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 24/08/2023

  Thank you for your communication.

  As stated earlier the matter has been escalated to our contact at *******.  

  CBV considers the matter closed

   

   

• Initial Complaint

  Date:15/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV Collection services. I do not have a contract with CBV Collection services, they did not provide me with the original contract as I requested. **** has been paid in full to the ******** *******

  

  Business Response

  Date: 15/08/2023

  Thank you for your communication 

  If the account has been paid directly to the original creditor CBV will be notified in due course. At that time the credit reporting agency will be advised to update the record accordingly. 

  Customer Answer

  Date: 16/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have attached a screenshot of my bank statement on the date in which the fine was paid in full. It has been over two weeks and this must be removed from the credit report immediately. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 23/08/2023

  Thank you for your communication.

  When a consumer chooses to pay the original creditor directly the agency is forced to wait on the creditor to notify us that the account is paid.   We have no control on their timetable.

  Once the creditor notifies CBV that the account is paid, we will update the account status accordingly.  For clarity, the credit item will not be removed, but rather updated to reflect a 'paid' status.

   

   

• Initial Complaint

  Date:15/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim that I owe *** ********** money. I’ve had a *** ********** for 13 years and paid my balance in full each month for those 13 years. I called *** ********** and they said my account is in excellent standing with a zero balance. The account number that CBV Collection sent me doesn’t even exist with *** **********, nor did it ever, according to ***. CBV has manufactured a false report and they’re trying to manipulate me for a debt that I never incurred. When I told CBV that their account number was bogus and that the bank said it was a scam the response was they were going to proceed with collections on the account. They are nothing but a ***** ** ***** *** ******* ****** ** ***** ***** **** ******** ****** Don’t trust them for a minute!

  

  Business Response

  Date: 15/08/2023

  Thank you for your communication.

  CBV is attempting to collect a debt, originally owed to *** **********, listed against a **** ** ********  CBV believes in good faith we are contacting the correct party.

  Further, I can confirm that the account number associated with this debt is a legitimate number issued by the original creditor.  If the complainant was referencing CBV's internal account number, ** ** *** ****, that number is not on ***'s system.

  For details regarding the debt the consumer should contact an agent at 1.855.528.5378.

   

  Customer Answer

  Date: 15/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this debt is not mine. I contacted *** ********** with the account number stated on the invoice ******** and they said that the account never existed, that my account with them is in perfect order and I don’t owe them anything. Your agent has provided a bogus account number and is ************ trying to collect from a ******* ****** *******.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 15/08/2023

  Thank you for your communication. 
  

  While CBV believes our efforts to collect the debt have been extended to the correct party, it is possible we are speaking with the wrong person. 
  

  The consumer should contact an agent to determine if the debt demographic information matches with them. Further, it is possible that the complainant is the ****** ** ******** *****. In either case CBV is not attempting to ******* anyone. 

  Customer Answer

  Date: 15/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have called *** ********** on 4 separate occasions and each person I spoke to denies the existence of that account number *******. My credit history has no derogatory information concerning this account or any other account so I’m not a ****** ** ******** *****. I am a victim of a collection agency trying to coerce me into paying for a non-existent account debt. I have opened a file with the ********* ******** ****** ** ****** and should this ******* person try to contact me again they will conduct a full investigation into this matter.
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am liable with ********** ** ******. I do not have a contract with CBV COLLECTION SERV, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 09/08/2023

  Thank you for your communication.

  CBV Collection Services Ltd. is the duly authorized agent on behalf of ********** after accepting assignment of the consumer's defaulted accounts on March 8 2023.

  As the duly authorized agent, references to the debts will not be removed from the credit reporting agencies.  I encourage the consumer to contact CBV or the original creditor and make suitable arrangements to repay the accounts in question.

   

   

  Customer Answer

  Date: 09/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint for a contact *** **********. This company has sat here and called me numerous times, and not given the waiting allocated time between calls. It is now causing me a lot of stress and I wanna make a complaint about this company because they are not following the procedures when it comes to telemarketing and collection services they have no called me numerous times in one day, which is not acceptable

  

  Business Response

  Date: 08/08/2023

  Thank you for your communication.

  We are unable to locate an account associated to the telephone number supplied by the consumer.  However, in general, a collection agency is not required to wait a prescribed amount of time between attempts to reach a consumer by telephone.  In some provinces a collection agency is only allowed to contact a debtor three times in one week regarding a specific debt.  Contact is defined, usually, as speaking with a person and does not include calls that result in no answer or no connection with an agent.

  For direct assistance the consumer should contact CBV, toll free, at **************.

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV Collection Services Ltd has continually contacted me regarding a debt they claim I owe with *** ****. I have not had an account with *** **** for over a decade (past the statute of limitations time frame), nor did I have any outstanding debt with them. They also attempt to contact me beyond the 3 times per week limit that is permitted by law (this is harassment). I have talked to their agents and they refuse to give me any information without me providing my personal information to them, which I don't feel comfortable doing.

  

  Business Response

  Date: 02/08/2023

  Thank you for your communication

  CBV is acting in good faith attempting to collect a debt on behalf of ***.  I have reviewed the account in question and can confirm that CBV has not exceed the allowable number of contacts with the debtor as set out in legislation.  For clarification purposes,. a collection agency may only contact a debtor 3 times in a seven day period regarding a debt.  Contacts are defined, generally speaking, as when the agency speaks with the debtor and do not include contact attempts.

  Please note there is no prohibition on a collection agency attempting to collect aged debt in *******.  Limitations legislation only precludes the use of litigation to resolve a debt.  Finally, when contacted by CBV a debtor is asked to verify if they are the correct party before we release private and sensitive debt related details.  When a debtor refuses to cooperate, the agent is forced to end the call, and collection efforts resume.

  The consumer is free to contact *** directly to confirm the debt legitimacy or to obtain debt details.  The consumer should tell the *** agent that they are in collections to ensure they are routed to the best possible department for assistance.

   

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt to ***** mobile, I do not have a contract with cbv coll svcs. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 01/08/2023

  Thank you for your communication.

  CBV is attempting to collect a debt in good faith, after receiving the debt from the original creditor.  In some instances the agency is unable to provide detailed documentation to substantiate the debt immediately.  In these situations a consumer can contact the original creditor for assistance.  They should notify the original creditor the account is with a collection agency to ensure routing to the correct internal department.

  Credit bureau listings will remain unchanged until the account is either recalled by the original creditor or paid.

  Customer Answer

  Date: 02/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  It did not get removed
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:25/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv collections keep calling me saying that I owe money to ** ***** from over 8 years ago. They have no bill, no exact dates, nothing. I've asked them for the information regarding said money or charges, asked for an itemized bill. They said they can't or don't have that information to give me. They call day and night, and all they want is the money, they expect me to pay with no bill, no information or even guarantee that if paid it will go and be done. I've checked my credit rating, there is no open cases or accounts against me. I have no way of even contacting them or a person's name. They can't even pronounce my name correctly. I need them to stop.

  

  Business Response

  Date: 31/07/2023

  Thank you for your communication

  CBV is acting in good faith on behalf of the creditor in an attempt to collect aged debt.  ********** is not always in possession of substantiating documentation to support the details of the account in question.  In these instances, the consumer can contact the original creditor for details.  The consumer should ensure they notify the creditor they are calling regarding an account assigned to a ********************** agency.

   

   

  Customer Answer

  Date: 01/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: they have provided absolutely zero proof that the debit belongs to me. In fact, they admitted to not having any records that it was even me. I cannot follow up on hearsay that 8+ or so years ago that I may or may not of had an account or a debt anywhere without any details. Or bills or anything that ties me to unpaid accounts.

  Via ****** ***** I have a 100% payment streak with zero missed payments. So how am I "in good faith" suppose to trust one company that is designed to chase debit, **** * ***** ******* ** ********** ******* *** **** ****** *** ******* when a company designed to be the building blocks of credit says I have nothing owning. * ********** **** ***** *** * *** ** ***** ***** ** ** ******* ****** ** ***** ** ***** ** ******* ******* ****** ** ********** A simple wrong digit typed or called could mean numerous things "in good faith". 

  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/08/2023

  Thank you for your communication

  The consumer has added no new information and CBV stands by our original response

  Collection efforts will continue