Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is checking my credit report with out authorization:********************CBV COLLECTION SERV604-687-4559 i do not know who they are and i have no outstanding debts either with them or anyone else. i demand they stop accessing my credit report immediately.

  

  Business Response

  Date: 12/07/2023

  Thank you for your communication

  CBV accesses credit file history reports in accordance with legislation and under consumer creditor agreements.  It is possible CBV is attempting top locate persons or verify contact and identity points against existing records.

  There is no obligation to seek a consumer's permission to access credit reporting data.  Should the complainant require additional information they can contact the credit reporting agency directly.

  Customer Answer

  Date: 13/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: i have no business with this company. They have no right to violate my privacy when they have no legal reason to review my credit record. **** ** ********** *** * **** **** *** *** *** ***** ** **** **** ******** **** ********* ** ******. i have no given consent to any business to have credit record reviewed. *** ******* ** ******* ** ******* ******** **** ******* **** *** **** ***** ** *********** **** ** ******* ** *** ** ****** ******* they must remove my name from their systems and cease all credit reviews immediately.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 14/07/2023

  The complainant has added no new information to their inquiry. CBV stands by our original response. If the complainant feels the business is engaged in illegal activity he is free to contact an enforcement agency. 
  We consider the matter closed. 
  

• Initial Complaint

  Date:10/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are Calling my phone all hours of they are calling from several different phone numbers. There has also been 2 recorded conversations that they were asked to stop calling this phone number. The person they're looking for does not exist anymore. At this number I have called my phone company. I have also expressed to them. The rude and all they do is hang up on you. When you try to call them back, they do not listen to anybody's concerns whatsoever. This is now harassing If it does not stop, I will be seeking legal advice. I have every phone number that they have called from.Not to mention the last call. I spoke with the lady. She said to make sure that it would be removed. Since then, they're still calling.

  

  Business Response

  Date: 10/07/2023

  Thank you for your communication

  We are unable to locate an account based on the information supplied by the complainant.

  Please provide the telephone number CBV is calling.  I note the number provided by the complainant is not in our database.

   

   

  Customer Answer

  Date: 10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  They have been called back and asked and told my number would be taken off only to have more calls yet again and then when I try to speak they were rude and hung up didn't care to listen. The number which is now my number ************ 

  

  Business Response

  Date: 10/07/2023

  Thank you for your communication

  I can confirm that the telephone number ************ was associated to multiple accounts and multiple consumers with different names.  It would appear that these individuals were, or are still, suing the complainant's telephone number with their creditors.  I note that each time an agent was informed we were calling the wrong number the agent correctly updated that account.  However there are multiple files.

  I have updated all accounts in our system today.  There is a possibility a new account will be assigned to CBV with the complainant's telephone number in the future,  Should dialing resume the complainant should ask for a supervisor for assistance.

   

   

  Customer Answer

  Date: 11/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Please make.notes and ensure that if I get a call and ask for a supervisor that there are notes to stop the calls and please document them NOT to call as of 1 month ago this is not a valid number so there should.be no reason any new files are calling period. 

  

  Business Response

  Date: 12/07/2023

  Thank you for your comments 

  The complainant is adding no new information. CBV considers the matter closed and stands by our original reply. 

  Customer Answer

  Date: 13/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************************** I do not have a contract with this CBV collections Agency, they did not provide with the original contract as requested.

  

  Business Response

  Date: 10/07/2023

  Thank you for your communication.

  CBV Collection Services Ltd. (CBV) is the duly authorized agency on behalf of the original creditor, **************************** after accepting assignment of this debt on October 9 2019.

  CBV believes in good faith the account is legitimate and outstanding. The credit reporting will not be altered.

  CBV encourages the complainant to contact either the original creditor, or CBV, to make suitable arrangements to repay the account.  I note other debts are associated to this complainant from *************** and Surrey Libraries.

   

   

   

   

   

  Customer Answer

  Date: 10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  These were already paid, I immediately ask them to remove it from my credit. 
  

  I have attached photos of the payments. 

  Thank you, 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/07/2023

  Thank you for your communication. 
  

  it appears that the complainant paid the debt yesterday, July 10 2023, via online banking. Once the original creditor notifies CBV that they have received the funds CBV will, in turn, notify the credit reporting agencies to update the account to paid status. 
  

   

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV PURCHASE ***** **** *** ***, I do not have a contract with CBV Collection Services Ltd. They did not provide me with the original contract as I had requested

  

  Business Response

  Date: 06/07/2023

  Thank you for your communication.

  CBV is the authorized agent with respect to this debt after purchasing the account from the original creditor.

  The complainant should contact an agent to make suitable arrangements to repay the account.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 4 collection accounts from CBV on my credit report. Ive never had any agreement, services, or products with this company. The accounts show a 0$ balance and says paid but still is listed as an open account. I am asking this company to remove all accounts from my report or I will have to seek litigation.

  

  Business Response

  Date: 06/07/2023

  Thank you for your communication.

  Our review of the accounts in question how they are reporting correctly.  The debt information will not be removed from the credit file.

  If the complainant has information that would indicate the accounts are in error they should forward same for review.

  Customer Answer

  Date: 09/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I have never had an account or business with the current company.

  They cannot present contract or legal agreement between myself and the business.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/07/2023

  Thank you for your communication.
  Our review of the accounts in question how they are reporting correctly.  The debt information will not be removed from the credit file.
  The complainant has not provided any new information that would indicate the accounts are in error.  

  CBV considers the matter closed.  The complainant is free to contact the Provincial regulator or a lawyer for advice.

  Customer Answer

  Date: 10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Business has not shown any proof that an agreement or any type of arrangement was agreed upon. On my initial complaint I submitted receipts showing that my accounts owed to the *************** were paid in full to the *************** never to CBV.

  
  As per the Federal Credit Reporting Act, all information must be verifiable and 100% accurate. Once again this account is reporting OPEN with a balance of 0$. I am demanding that this be removed from my credit report immediately because I have never had an agreement or contract or any business with this company.

  If the debt in question is accurate please present proof of agreement, contract, or any legal documentation that contractually binds myself and CBV.

  I will continue to submit my complaints as proof of negligence as I work through the litigation process with my lawyer.

  Regards,
  
  *************************

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When these people call me they say they're calling on behalf of Grey County. I looked it up. Its somewhere near ******. Now when I do actually talk to one of them no one will answer any of my questions and then they start asking questions to verify my address. I still think its a scam so I'm not giving them any identifying information. But the main problem is that these people constantly call and hang up. I dont even know how many times a month this happens but it is frequent. The calls do come within reasonable hours but the majority of the time they just hang up on me when I answer. Someone is audible on the other line. I recieved a call just now from **************. I have called that number back 5 times to ask why they keep calling and hanging up but there is a virtual assistant who asks for the extension of the party you want to contact or stay on the line. If you dont have a number and wait for an agent the call disconnects. **** ** **** ** * ***** ***** *** ********* ** ******** ** ********** **** ****** ** *** ** *** ***** ***** * ***** **** **** ********

  

  Business Response

  Date: 07/07/2023

  July 07, 2023
  
  Better Business Bureau of Mainland ****
  *****************************************
  
  
  Re:                              ***********************
  Telephone:                  ************
  Case:                          ********
  
  
  Dear ******************,
  
  Thank you for forwarding the above noted consumers concerns.  Please note that CBV Collection Services Ltd.(CBV) takes all such consumer inquires seriously.
  
  I have reviewed our database for all calls made to the above referenced telephone number and can confirm that CBV is attempting to contact a *********************** regarding a matter with County of Grey our office.  It is possible our attempts are to the incorrect ************************  I urge ****************** to contact our office at ************** to determine if he is the correct party.  Unfortunately, we cannot disclose any personal information about the debt unless we complete our verification process.
  
  I trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to contact the writer directly.
  
  
  Sincerely,
  
  ********************; 
  Divisional Manager
  CBV Collection Services Ltd.

  Customer Answer

  Date: 10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: The complaint is about numerous hang up calls. People from this business are calling and hanging up. If I try to call back the number of the hangup it goes to a CBV virtual assistant that tells me to stay on the line then drops connection. The fact is that these hangups are not intended for communication or resolution, but rather for inconvenience and harassment. ******* *** ** *** ******** ** **** *********** *** ********** **** ** ********* ** *** *** ******** ** *** *********** *** * ** *** ****** *** *** ******** * **** ****** ** * **** ** *** ****** *****. Proper inquiry calls will be accepted but unprofessional hangup calls designed specifically for ********** will not be tolerated. I will not even consider responding to this business ***** *** ********** ****** 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:28/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting 3 - 4 robocalls a day for someone called ********************* (no idea of spelling) and I've tried calling CBV to advise them there's no such person at this number and get an autovoice telling me to contact ********************* to tell them. I have no idea who this person is so I can't do that. I've tried filling out the form on their website but it asks for an account number and I don't have one 'cause this is nothing related to me. I'd really like them to stop calling me.

  

  Business Response

  Date: 28/06/2023

  Thank you for your communication

  We have updated our records accordingly to reflect we were calling the wrong number.  It would appear the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.

   

   

  Customer Answer

  Date: 30/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:27/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each and every day, several times a day, this Company calls our Business Line and leaves messages for a former employee from over 2 years ago and it takes up valuable space on our inhouse answering system. It is costing us lost income. We have repeatedly and kindly asked to have his file corrected and the calls to stop to no avail. Our next steps are BBB reports, then a full page ad in the ******* **** and ******* ***, then a legal lawsuit for lost income and we will seek Public inquiry and Government involvement to change how this system works.

  

  Business Response

  Date: 28/06/2023

  Thank you for your communication.

  CBV was attempting to collect multiple debts, from multiple clients, listed against a "***************************".  It would appear that this person was, or is still, using the complainant's number as a contact point with their creditors.

  I note that each time CBV agents have been advised we were calling the wrong number, the number was updated correctly on that account.  I have updated our records across all open files at this time.  However, it is possible a new account will arrive in the future with the complainant's number attached and dialing may resume.  If the complainant receives a call in the future they should ask for a supervisor for assistance.

  Customer Answer

  Date: 28/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  It is just another verbatim, repetative, read from a card response.  We have been calling and trying to deal with this problem for several months and this is the same exact response we get from each new person that answers the phone.  Originally they said they couldn't do anything about it until we had to get upset and threaten further action, then it was this same response written above.  Again, yesterday it was ********-who said the number had definitely been removed on June 16th, today it was *****-who said today definitely it had been removed from all accounts.  Today calls resumed and were left on our answering system once again.  Each time they say they are removing the number from all accounts and the next day we get repeated calls once again.  Someone must take responsibility for this error.  This has to be illegal on some level and we will ensure it is dealt with one way or another as our answering system is being taken up with their calls and we are losing client space and new client messages resulting in lost income.  They have been notified by us, the previous Employer, that this is a wrong number and should NOT be associated with this person's file, now or in the future (as he will not be rehired here at any future point) so it is their responsibility to ensure it doesn't get on that file.  It has yet to be seen that their read from a card response will have any effect.

  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 29/06/2023

  Thank you for your communication

  CBV has taken the steps to remove and update the telephone records appropriately.  It is possible calls will resume if new accounts are received that contain the telephone number in question.

  Should the complainant still receive calls they can ask for a supervisor for assistance.  In the alternative the complainant is free to contact their Provincial regulator for assistance.

  CBV considers the matter closed.  

  Customer Answer

  Date: 30/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  At this time we do not accept the case as being closed.  We cannot accept the response as we need to wait and see over the next few weeks if this time they actually mean what they say and that they have in fact deleted our number.  We have looked up the regulations for collection agencies and if they resume we will be filing a complaint with the Provincial regulators and our Lawyer has said we would be following that up with legal recourse and looking to get this case hilighted across all news sources to warn the public and get legal recourse available for those who need it against these Collectors who overstep their boundaries.  The regulations stipulate that Collection Agencies may not call the employer more than 1 time, and may not call the employer unless approval is given from the collectee.  They also may not call friends, family, non related parties.  As we ARE NOT HIS EMPLOYER, they have no legal recourse in calling us, as well they have been calling every day, not just 1 time as stipulated, every day for over 3 months and leaving messages on our answering system.  When we return the calls, each "Supervisor" we reach gives the same speech that they will update the account and remove the number which never happens.  We need time to see if they are honouring their word will follow their mandated Provincial guidelines.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:26/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm constantly getting calls from CBV collections about a non-existing debt. Efforts to reach them to correct the issue have not resulted in ceasing of such activities.

  

  Business Response

  Date: 27/06/2023

  Thank you for your communication.

  CBV is attempting to collect a debt from a "*******************".  We believe in goof faith our efforts have been extended to the correct party, however it is possible our efforts are mistaken.  The co0nsumer should contact an agent at ************** and determine if they are the correct party and the next best steps.

   

   

• Initial Complaint

  Date:26/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for the debt with CBV COLLECTION SVS I do not have a contract with CBV collection svs. They did not provide me with the original contract as requested

  

  Business Response

  Date: 26/06/2023

  Thank you for your communication 

  Please supply a copy of your credit report showing the debt in question so that we may investigate your concerns.