Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ************* tell me I had a penalty payout after discontinuing with them which they could never prove where I signed to agree to that. So I never paid it, but ended up on my credit report over 6 years ago. Before getting my mortgage last year it was brought to my attention by the bank, it was too late to argue with ************* so unfortunately I had to ************ I have CBV calling and harrassing me that I need to pay this. I've already paid it, over a year ago and my bank wouldn't have approved my mortgage without doing it. I tried to, over email tell them this, and they tell me they will still pursue this as it is a legit charge. I refuse to give them personal information to get anything else from them because this sounds like a scam even though they seem to be a legit company. But I've paid this, it was removed from my credit report. I now check every month.

  

  Business Response

  Date: 22/06/2023

  Thank you for your communication.

  We have communicated with the complainant and told her that we escalated her claims to the creditor who has assured us the debt is legitimate.

  If the complainant refuses to discuss the account with CBV agents, we are not sure what resolution we can offer.  If she wants to discuss the debt, and the additional information supplied by ************** she should contact the manager who replied to her today.  She should be prepared to verify her identity against our records so we may be certain we are speaking with the correct party.

   

   

  Customer Answer

  Date: 23/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: * **** ** ** * ***** I've paid this bill, have proof, sent the proof and yet I still have to provide personal information to contact them.  ***** *** **** *** *** ***** *** ****** *** *** *******  Fighting a fraudulent claim shouldn't happen in todays world.  I had a debt, yes, I admit that, although I don't agree with it, which is a side issue with ************** I still paid it, I negotiated with the collector to a smaller amount, and now this.  ** ****** ************* **** ** **** ** ******* ******* ******* **** *** ******* ***** *** ******* ** *** ***** ********  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 26/06/2023

  Thank you for your communication

  Our client has made the business decision to recall this collection account.  CBV is no longer the agency of record with respect to this debt.  Future communication should be with the creditor directly.

  Customer Answer

  Date: 26/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Whereas I shouldn't have needed to go this far to prove that this is not a debt I owe, and all the stress it caused me and the lawyer fees I've had to pay to date, I will still accept this as satisfactory and move on because it is clear that no other resolution will happen. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:21/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had an overdue balance with ***** Mobility of $592, which they transferred to debt collection with CBV in 2020. In January 2023, I paid the overdue balance to ***** Mobile and consequently, they closed the file in June 2023 and made it $0. Now, I have on my credit report a derogatory open case with CBV stating an amount of $0 (as I have paid *****).I am asking CBV if they could please close this file on their side as well, so my credit score can go back up. I called ***** already, but they told me that since they stopped doing business with CBV, they cannot advise me and that I have to contact CBV directly to have the file closed.

  

  Business Response

  Date: 21/06/2023

  Thank you for your communication.

  We have escalated your commentary regarding the credit reporting to our contact at the c5redit reporting agency for resolution.

  Please note it could take up to 4 weeks for changes to appear.  CBV has no control on the speed of which the reporting agency ammends records.

   

   

  Customer Answer

  Date: 27/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Changes have not yet been completed. I will wait until they have. 
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 28/06/2023

  Thank you for your communication

  CBV has completed our due diligence by escalating the matter as previously explained.  We consider the matter closed unless the complainant presents new information.

• Initial Complaint

  Date:15/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep being ******** by phone calls from CBV ************ about a *********************** owing money. And 2 other collections agencies keep calling also.I am not ***** ** * ** ******, dont know *********************** and have never known a ***********************. I have had my phone # for over 10 years. **** ********** ***** ** **** ********* I will be contacting my lawyer for legal advise.

  

  Business Response

  Date: 19/06/2023

  Thank you for your communication

  It would appear the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all accounts in our system to reflect we were calling a wrong party.  It is possible a new account will arrive in the future with the complainant's telephone number associated with it.  Should calls resume, the complainant should ask for a supervisor for assistance.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant spam phone calls at all hours of the day and night trying to collect a debt from someone who is not me (they are trying to reach a ***********************). I have received over 25 phone calls since May 15th, many of which were recieved at 9:00 pm, 10:00 pm, and later. Tonight alone I have received 2 phone calls (one at 10:01 pm, and one at 10:49 pm).I answered the phone twice and informed them they have the wrong number and I have blocked the number since. They have since left me many voice mails, texts, and tried calling me from different numbers. My phone is getting spammed like crazy and I'm not even the person they're looking for.

  

  Business Response

  Date: 07/06/2023

  June 07 2020
  
  Better Business Bureau of Mainland ****
  Dispute Resolution Counselor
  *****************************************
  
  
  Re:           *****************************
  Phone:    **************
  EDP#:       **************
  
  
  Dear ******************,
  
  Thank you for your recent communication regarding ******************************  CBV treats all such communications seriously.  I note you have assigned File No. 20148239?for your records.
  
  I have taken the time to review the call history and notes on our system of record.  In my investigation, I was able to determine that all calls were made during legislated hours and within the legislated call volume threshold. I can confirm the above referenced number was returned to CBV by our client as possible contact for a consumer named *********************** and that CBV has not made contact with anyone at the phone number provided in this complaint. 
  
  I have since updated all active files to wrong number to ****************** above referenced phone number as requested.
  
  We would like to mention that if CBV receives an account in the future that contains this number, then there is a possibility that calls may resume.  Should ***************** receive any calls in the future please contact our office so we can resolve the matter. 
  
  Should you have any questions concerns, please do not hesitate to contact the writer directly via email at **************************************
  
  Regards,
  
  
  
  *********************
  Divisional Manager

  **************

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted about a collections I owed back in 2020. they have contacted me since 2020 but due to my mental health I was unable to deal with this.*** transferred my balance to collections @ $4656. In May 2020 My balance in 2021 was still $4656.A CBV employee called me this year and stated my debt was $6850. When I asked why the amount was at $6850 I was told they were fees for late payments.I asked to speak with a manager that stated it was actually interest being occurred monthly.I was under the impression that collections could not add interest after the balance is transferred.When I asked they said it was based on an agreement I had signed with *** that allows them to continue to add interest. I called *** and looked through my documents and online for agreements with cards. Nowhere did it state that this was part of the agreement nor did I agree to it by using the card. I asked CBV for proof that this agreement exists and all I was sent was my last statements. On my statement it says that the balance does not include the costs that *** incurs to collect. This to me, does not state that a collection agency has the right to continue to tack on interest after the fact or 1-2 years after. To be clear I do not disagree with the debt I owe. I just do not agree with the outrageous interest.I am not sure what steps to take, I feel as though they have mislead me and have made things up and that they don't have the right to do this.I need advice.

  Customer Answer

  Date: 06/06/2023

  I would like to update the Desired Resolution to 

  Billing adjustment - if products or services were incorrectly charged.

  Thank you.

  

  Business Response

  Date: 06/06/2023

  Thank you for your communication.

  Debts continue to accrue interest at the original contracted rate even when accounts are assigned to a collection agency.  This consumer has been advised of this. The debt continues to grow as the amount remains unpaid.  We urge the consumer to contact an agent and make suitable arrangements to repay her debt, including the accrued interest.

  Should the consumer continue to dispute the legality of a collection agency charging contractual interest she is free to contact a lawyer or the Provincial regulator for advice.

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: Collection agencies CANNOT collect new interest on debt.

  There is no agreement in place with *** stating this. I am being mislead and **** to. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/06/2023

  Thank you for your communication.

  The complainant is simply not correct.  **************** should contact a lawyer or the Provincial regulator for clarification.

  Interest will continue to accrue on her debt.

  .

• Initial Complaint

  Date:31/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months now and at times several times a day and from different phone #s I have been getting calls claiming to be from CBV collections. Finally today a real person called - was very evasive and transferred me to a Senior Advisor who says I have an outstanding debt with *******- I have never had a ****** account in my life- the person asked me my DOB - I told them I was very uncomfortable with that- they said collections will continue and hung-up.

  

  Business Response

  Date: 05/06/2023

  Thank you for your communication.  CBV Collection Services Ltd. (CBV) takes all such inquiries seriously.

  I can confirm that CBV is attempting to collect a debt listed against a "*****************************".  CBV believes we are contacting the correct party, but it is possible we have contacted a wrong party.  For that reason, CBV agents are instructed to match unique identifiers prior to releasing sensitive information to ensure we are speaking with the correct party.  When the consumer refuses to cooperate with this process we are unable to continue.

  I suggest the complainant contact CBV, toll free, at ************** and ask for a supervisor.  At that point we can move forward with the account and determine if the complainant is the correct party, the incorrect party, or perhaps is the victim of identity theft.

   

   

• Initial Complaint

  Date:30/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago, I was getting calls from a different collections agency regarding a ******** home water heater. I confirmed with ******** that I did not have any account with ******** and even a representative at ******** told me I was probably being scammed. I let the matter go. Just over 4 weeks ago, I saw that there was a claim against me on my credit report from CBV collection. Once again, I confirmed with ******** that I have never had any rental product from ******** on any of my bills in the time that I have been at this property. This time ******** told me that they can't tell me anything because my debt has been sent to CBV collections. The first person I spoke with there could not help me so she gave me an email address to send my inquiry to. My first email was on May 5th 2023 and the response I got was to confirm my information. I was told they would have to reach out to ******** for the information. I emailed again on May 15th 2023 to see if they had any information and there was no response. I emailed again May 29th ********************************************************************************* when they originally would have notified me. No response. I have never been notified in any way that I owe money. I have every bill from ******** that also confirms I have never rented anything from ********. I have been in this house since 2019. I was not able to upload my ******** bills. If you would like them, please send an email and I can forward them.

  

  Business Response

  Date: 01/06/2023

  June 01, 2023
  
  
  Better Business Bureau of Mainland ****
  *****************************************
  
  
  Re:      ***********************
  Client:  ******** ******* ****
  Account #:                   ************
  Case:  ********
  
  Dear ******************,
  
  Thank you for forwarding the above noted consumers concerns.  Please note that CBV Collection Services Ltd.(CBV) takes all such consumer inquires seriously.
  
  Reliance has now recalled this account from CBV. Please have ************** contact ******** directly regarding any concerns.  CBV has removed this account from **************** credit bureau.
  
  
  Should you require any further clarification the complainant may contact the creditor or myself directly.
  
  
  Yours truly
  
  
  *********************
  Operations Manager
  CBV Collection Services Ltd.

• Initial Complaint

  Date:29/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to you to request in a very attentive way that you help me with a problem that I am having with the company CBV Collection Services LTD.
  
  For several months now, they have been contacting me on my phone to collect a debt that is not mine, I have already spoken with two different representatives and I have explained to them that the debt belongs to the company where I worked. Two years ago I stopped working for that company, I think that since I was the general manager it is for the reason that they are calling me by phone.
  
  My intention is not to file a complaint, since to be honest, the people with whom I have spoken have been very polite, I just want to ask that them please update your information and call the company that has the debt directly.
  
  CBV has been calling me on my personal phone number, not the contact phone number of the company that contracted the services.
  
  Thank you in advance.

  

  Business Response

  Date: 30/05/2023

  Thank you for your communication.

  I can confirm that CBV is attempting to collect a debt from **** **** Cuisine.  Our records indicate the complainant, ***** ** **** is connected with this company and was the responsible party for ensuring accounts were paid.

  We have forwarded the complainant's commentary to the creditor for commentary.  In the interim, the account has been placed on temporary hold.

   

  Customer Answer

  Date: 30/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they honor their word and update their information. 
  
  
  Sincerely,
  
  
  
  ***** ** ****

• Initial Complaint

  Date:26/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** calling and voicemails for a debt I do not owe. No such debt on my credit report. Please provide proof of debt or stop calling.

  

  Business Response

  Date: 01/06/2023

  June 01, 2023
  
  Better Business Bureau of Mainland ****
  *****************************************
  
  Re:                               *****************************
  **** **                           ********
  
  *********                       *** ********
  ********                       ********
  ********** *****            ******** *** ****
  ****                           **************
  ********                       *******
  
  *********                       *** ********
  ********                       ********
  ********** *****            ******** *** ****
  ****                           **************
  ********                       *******
  
  Creditor:                       CBV Purchase ***** **** ****** ****
  ********                       *******
  ******** *****              ******** *** ****
  ****                           **************
  ********                       ******** ***** ******** ******** ** ****** *** ******
  
  
  Dear *****************,
  
  Thank you for forwarding the above noted consumers concerns.  Please note that CBV Collection Services Ltd. (CBV) takes all such consumer inquires seriously.
  
  I have taken the opportunity to review the inquiry in detail.  I can confirm CBV has three accounts associated with the complainant, as detailed above.
  
  CBV is the duly authorized agent on behalf of *** after accepting assignment of the two debts on February 24, 2023.  CBV also purchased a ***** **** debt on December 11, 2015.  Despite multiple efforts to contact the complainant to resolve the accounts, the files remained unpaid. 
  
  See attached the copy of invoices for the *** accounts as requested.  We do not have copies of ************** Invoice due to the age of the account.       
  
  I trust this meets with your satisfaction.  Should you have any questions or concerns, please do not hesitate to contact the writer directly.
  
  Yours truly,
  
  *********************
  ********** *******
  CBV Collection Services Ltd.

• Initial Complaint

  Date:25/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collections agency continues to call me regarding debt that is my ex husband's. I have spoken to them four times now via phone call and *** that they are contacting the wrong person while simultaneously providing them the correct number yet they continue to harass me. When I spoke to them for the 4th time today, they mentioned that my ex husband may be continuously changing the contact # back to mine. This should NOT be my problem and you should have proper notes and verification to ensure you are not harassing non-participating parties in your debt collection.

  

  Business Response

  Date: 29/05/2023

  Thank you for your communication

  We have updated our accounts to reflect the information that we are calling a wrong number.  Should the consumer receive a call in the future, she should ask to be transferred to a supervisor for assistance.