Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CBV Collection Services Ltd. has 3 locations, listed below.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV collections continues to call about a non existent debt. When I call them, they refuse to say who I am speaking to, talk over me, transfer to "another department" without saying which department they are transferring me to.They continually give this run around until someone hangs up. I am concerned that they are going to put something on my credit report.

  

  Business Response

  Date: 29/05/2023

  Thank you for your communication

  We are unable to locate an account based on the information supplied by the consumer.  Should the consumer receive a call from CBV in the future, she should ask to be transferred to a supervisor for assistance.  

  Customer Answer

  Date: 08/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have received several more calls.  I HAVE asked to speak to a supervisor/manager and is still waiting for them to contact me.  
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 08/06/2023

  Thank you for your communication

  We are unable to locate an account based on the information supplied by the consumer.  Should the consumer receive a call from CBV in the future, she should ask to be transferred to a supervisor for assistance.  

• Initial Complaint

  Date:24/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting ******** by CBV Collection Services Ltd. (CBV) for the past years or so They claim I owed them money , but the only place I can see this was an old **** credit card I had in the past (about 10 years ago). I'm on social assistance disability low income I can't barely survive and the harassments is multiple times a day. They obliviously using a robot to call and text cause the number is different every time. I tried to block them with no result.

  

  Business Response

  Date: 02/06/2023

  Please see the attached response for complaint ID ********.  

  

  Business Response

  Date: 05/06/2023

  Please review attached response from CBV Collection Services re complaint ID ********

• Initial Complaint

  Date:24/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls and text messages for a debt owed by ********************** for a couple years now. I dont know how they got my work phone number but this is becoming increasing annoying. I do not have a credit card or any debt that Im aware of. I would like CBV collections to stop harassing me!Regards ***********************

  

  Business Response

  Date: 25/05/2023

  Thank you for your communication.

  
  CBV is attempting to contact the consumer regarding a debt from 2015.  I note in the complaint the consumer states we are attempting to contact a ***************  The name information on the BBB complaint indicates the consumer's first name is "*******" and her email address is "***********************.

  I suggest the consumer contact an agent, toll free, at ************** to determine if the debt is connected to her, and to determine the next best steps.

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv has called first under false pretenses claiming they are calling on behalf of the county of Grey, they contacted my place of employment in the fall speaking to my manager who informed them that I am employed there however they have continued to call my place of employment. They call my own number sometimes more than 3 times a day which is the limit. This is borderline **********. * ** ******* **** ******* **** ******* *** ****** ****** ****** and do not appreciate the way that they conduct their business. It is highly stressful and has been taking a severe toll on my mental health.

  

  Business Response

  Date: 16/05/2023

  Thank you for your communication

  I can confirm that CBV does act on behalf of many counties and municipalities across ******* and ******.  

  If the complainant wishes contact attempts to cease she could speak with an agent to make a suitable arrangement to repay her accounts.  Please contact an agent, toll free, at **************

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call stating I owed money for a past *********************. I HAVE NOT HAD ****** for almost 20 yrs.I had my identity stolen 2-3days before the calls started calling **** feel this is a scam as I called both the credit ************ files are clean no outstanding owed bills for a *********************.what ever this problem went wrong with my stolen identity this issue came up a few days later.Very Very suspicious.

  

  Business Response

  Date: 16/05/2023

  Thank you for your communication

   

  I can confirm that CBV is acting with respect to an account originally with *************  CBV does engage in collecting aged debt.

  To determine the next best steps I would urge the complainant to speak with an agent, toll free, at **************.

• Initial Complaint

  Date:16/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact CBV collections since my debt has been transferred to them. I have emailed as many people as possible including looking up supervisors on ******** and emailing them to no avail. I had a previous payment plan with another company before they transferred to CBV and I have two payments left. However, being unable to reach anyone at CBV is so frustrating.

  Customer Answer

  Date: 16/05/2023

  Hi,

  My full name is **************************** 
  

  Thanks 

  ********

  

  Business Response

  Date: 16/05/2023

  Thank you for your communication

  Please contact us, toll free, at ************** and ask to speak with a supervisor for assistance

• Initial Complaint

  Date:15/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple text messages from these guys saying I owe money to ** ***** * I have called ** ***** and they have advised I am in good standing with no outstanding accounts for 17 years. These guys originally texted me saying I owed $0.00 and then eighthours later texted again saying I owe $89.57.
  
  This is messing with my credit score and I want this taken care of and any hits against my credit score reversed!

  

  Business Response

  Date: 17/05/2023

  May 16, 2023
  Better Business Bureau of Mainland B.C.
  **********************
  
  Re:                               ***** *****
  Client:                          ** *****
  Account #:                   ************
  Case:                           ********
  
  Dear
  Mr. *******,
  
  Thank
  you for forwarding the above noted consumer’s concerns.  Please note that CBV Collection Services Ltd.
  (CBV) takes all such consumer inquires seriously.
  
  I
  have taken the opportunity to inquire with ** ***** regarding this customer’s
  commentary.  ** ***** has confirmed that
  the above-mentioned account’s balance was transferred to the customer’s active account
  and has recalled this account from CBV. 
  CBV does not report ** ***** account’s to the credit bureau so this did
  not affect the customer’s credit score.  
   
  
  Should
  you require any further clarification the complainant may contact the creditor
  or myself directly.
  
  Yours
  truly
  

  Mike
  D*****
  Divisional
  Manager
  CBV Collection Services Ltd.

  Customer Answer

  Date: 17/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have once again called ** ***** and they have confirmed that no other accounts or account balances have been or have ever been added to my current account. We went through 3+ years of payment history and I've been in excellent standing with them. ** ***** also confirmed they do NOT use CBV Collections for any of collections as it is all done in house.  It's also pretty convenient that as soon as I file a complaint with BBB that CBV backs down and says the account was recalled - something, again, ** *****'s accounts or in-house collections team has no record of. Had I not gone to the BBB, you guys would have been hounding me for $89 that I simply did not owe anyone. How many other people have been scammed by this??  The BBB should be aware that CBV is not a legitimate company and certainly does not do any research into the people they try scamming. I'm frustrated this has happened and I hope other people don't get scammed the way I nearly was.
  

  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 19/05/2023

  Thank you for your communication 

  the complainant is adding no new information. 
  

  CBV considers the matter closed. 

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop calling me for debt that is handled via my trustee for consumer proposal and that they keep renewing and resetting it on my credit report as if it fresh and also threatening to reassign it to new collection agency even they are not supposed or allowed to do so. My trustee have received already reply from *** regarding that dispute . The amount was even less that what they claim to be

  

  Business Response

  Date: 02/05/2023

  Thank you for your communication.

  CBV received an email from the complainant's trustee today, May 2 2023.  CBV will take the appropriate measures regarding the account in question.

  Customer Answer

  Date: 02/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  It is not indicating clearly what action will be taken first no more calls at all any correspondence should be directed to my trustee only and they have to fix the credit and remove the entry as it is dealt with *** directly and is since 2018 and can not report it as active case that was opened recently 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/05/2023

  Thank you for your communication

  The consumer has added no new information.  CBV has committed to taking appropriate action with respect to the debt in question.  Credit reporting agencies will be informed to update their records to accurately reflect the consumer's status.

  Customer Answer

  Date: 03/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they keep their word.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:25/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i was checking my ******* credit account yesterday and i see under collection section there is an account showing under my name for ****** communications as I don’t have any account with ****** I don’t know how they add it to my credit file its affects my credit scores my scores went down by 110 points i am really worried about that and there is a Collection agency showing as CBV collection services. I have added a attachment below showing details for account number and amounts so on. Please help me this.
  
  I am really thankful to you.

  

  Business Response

  Date: 01/05/2023

  Thank you for your communication

  Our client confirms the complainant contacted them on April 25 2023 with the same concerns.  The creditor has initiated a fraud investigation.

  CBV will await the creditor's findings and initiate an appropriate course of action based on their findings.

   

  Customer Answer

  Date: 01/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will wait few days until it resolves.
  
  
  
  Sincerely,
  
  
  
  ********* ****

• Initial Complaint

  Date:24/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a collections that has been paid and they will not take it off my credit report

  

  Business Response

  Date: 24/04/2023

  Thank you for your communication. 
  

  CBV does not remove references to paid debts from the credit reporting agencies. We ensure the reporting is updated to reflect the current status. 
  

  if the reporting is incorrect, please have the complainant forward a copy of the credit report so that we may initiate an investigation. 

  Customer Answer

  Date: 24/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have paid the debt to ***** **** in 2019 I have no record of it as I lost my house in a fire in 2019 ! I have contacted ***** **** several times they have no record of a loan with me and will not give me a letter of release ! And cbv will not do anything to help me out!!
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 25/04/2023

  Thank you for your communication.

  CBV purchased the debt in question from the original creditor, ***** **** ****** *****, on October 15, 2018.

  While Mr. ***** claims he paid this account prior to our purchase, there are no records to confirm this.  The original creditor still maintains the debt is outstanding.  Our position is the debt is not paid, and therefore reference to the debt will not be updated to "PAID" on the credit bureau.  

  The debt remains outstanding.  I urge Mr. ***** to contact an agent and make suitable arrangements to clear his debt.

   

  Customer Answer

  Date: 25/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have contacted ***** **** several times and they say they have no record of a loan under my name ! And keep telling me to phone cbv and talk to them and as you can see it doesn’t help the loan has been paid back with a verified check directly to ***** **** in moose jaw Saskatchewan!! How am I supposed to do anything if I keep getting the runaround from bot of the business involved in this !!! I have tried to resolve this bug contacting both parties but neither are doing anything to assist me in the Matter at hand !!! I refuse to pay a debt twice when I know I have paid it !!! Cbv says they received a payment of 60 cents from somewhere now if I was to make i payment i would have paid it off as I don’t want a bad record on my credit score!!!!
  
  Sincerely,
  
  
  
  ***** *****