Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a call from *** about an existing overdue payment to ********. Explaned that I asked Reliance to take me to court and it has been over 3 1/2 years since I refused to pay $450 to close my account.The employee should have respected my rights but still wanted me to settle when legally I didn't owe them anything. They have been i business for over 100 years they should know consumers rights to go to court, think the hope people don't know the law and split the money not owed with Reliance

  Customer Answer

  Date: 10/09/2024

  Had Reliance send my account to collections fall of 2021. In January 2021 Reliance wanted me to pay $450 to close my account, told them to take me to court. Fall of 2021 letter from agency emailed both the agency and Reliance stating they can take me to court. No reply from either company, 3 1/2 years after I first disputed the charges received call from a different agency, no letter sent prior to call was told to settle my account. Told agent in Ontario the statute of limitations expired after 2 years from January 2021 and he still asked me to pay and Reliance sent a claim to the credit bureau for defaulting on payments well after the 2 year period 

  

  Business Response

  Date: 12/09/2024

  Thank you for your communication.
  
  Please be advised that we have reviewed the information and
  we no longer have the account listed in our office. We do recommend that the
  individual reach out to the original creditor to confirm it’s location and/or
  status.
  
  CBV is hired and works on behalf of the original creditor. We
  take all customer complaints seriously and pride into servicing our customers.
  
  Kindly if the individual has any questions, we can be reached at 1-866-877-9323 or by email
  at [email protected].
  We do apologize for any inconvenience. 
  Thank you.
  
  
  Regards,

  Customer Answer

  Date: 12/09/2024

   
  
  Complaint: 22260024
  
  
  
  I am rejecting this response because:
  
  I told the agent that I asked to go to court 31/2 years ago. Collection should do their due diligence and make sure I legally owed Reliance money. Never received a letter from collections legally they have to send a letter before they call. Agent still wanted me to settle, think I am not the only one in this scam hoping people don’t know the laws and take money from them when the statute of limitations was expired, don’t think it was a mistake by either company. Agency has been in business for 100 years they should know the consumers rights and know the statute of limitations when collecting debts .
  
  Sincerely,

  
  
  
  
  Kevin Bartsch

  

  Business Response

  Date: 17/09/2024

  Thank you for your communication.

  Please be advised that the
  file was only assigned to our office less than 2 months ago. A notification
  letter was sent to the individual on July 31st. Please note the
  first communication that took place with the individual was on August, 19th,
  2024. As a third party collection agency, we are hired to work on behalf of the
  creditor to provide solutions to consumers with overdue & delinquent
  accounts. As we have previously communicated, the file is no longer in our
  office to be able to be further investigate as the individual has requested.
  Once a file has been taken back, the accountability would be on the individual
  to contact the original creditor to confirm the file’s status/location.
  
  At this point in time, we suggest that the individual reach
  out to the original creditor to confirm on the next steps. We do apologize for
  any inconvenience. Thank you.
  
  
  Regards,

  Customer Answer

  Date: 18/09/2024

   
  
  Complaint: 22260024
  
  
  
  I am rejecting this response because:
  
  Again as I have previously stated your company tried to recover money I didn’t owe. Your company is negligent because your company needs to do their due diligence making sure the amount is actually owed. No letter was received, your agent asked me to settle after I told him I asked 7 times to go to court and the case was 3 1/2 years old. The credit report I sent you .was dated July 4 2024, well before you said a letter was sent. These letter should be registered sounds like you are doing damage control for a company who tried to extort money from people who don’t owe anything.

  why did he still ask for money?

  why don’t you do you due diligence to make sure money is actually owed?

  want these questions addressed!
  
  Sincerely,
  
  
  
  Kevin Bartsch

  

  Business Response

  Date: 19/09/2024

  Thank you for your communication.
  
  Please note that we, CBV had reached out to the original
  creditor and they had advised us on August, 22nd, 2024 that the
  complainant is responsible for the amount outstanding and that the matter has
  been ongoing since 2021.
  
  Kindly also note, that we have confirmed for the account,
  that we are not reporting with Equifax or Transunion.  We do suggest that the individual reach out to
  the credit bureaus for a recent update in regards to this file.
  
  As previously advised, the file is no longer in our office
  to be worked and was taken back by the original creditor. We do recommend that
  the individual reach out to the original creditor to confirm the status of the
  file and request on the next steps.
  
  Thank you & Regards,

  Customer Answer

  Date: 20/09/2024

   
  
  Complaint: 22260024
  
  
  
  I am rejecting this response because:
  
  You keep refusing to answer my questions. Never received a letter even if you did you and Reliance went to the credit bureau on July 4 2024. You in your own statement said you sent me a letter after you went to the credit bureau, yes this has has gone on since 2021 and have asked your partner Reliance to go to court 7 different times. Your company needs to respect consumers wishes and not asking Reliance the status of the account is negligent and doesn’t give you the right to call consumers and ask for money not owed. Again why did your agent ask for money after I told him I asked Reliance to take me to court. You avoid this question because your calls are recorded and you already know your agent broke the law by asking me for money I didn’t owe.

   I have contacted Reliance and have had my credit card reversed, so your claim I owe them money is a lie.

  A company around 100 years don’t make simple mistakes and feel your company preys on consumers who don’t know the laws

  please address every question I have asked from day 1 in your response, will not close this case until your company admits what they did in regards to my account.

   I sent you the same picture of my credit score, explain why your companies name is on it on July 4 2024.

  Saying you don’t have my account anymore and there isn’t anything you can do is a cop out and hope I just give up. Will not give up and will make your company accountable for you actions in regards to my account.
  
  Sincerely,
  
  
  
  Kevin Bartsch

  

  Business Response

  Date: 26/09/2024

  Thank you for your communication.
  
  Please be advised as previously communicated, we received
  this account on July 31, 2024, and we sent the letter to the consumer on the same
  day. We are unable to provide clarity on the reason the letter was not physically received and for the bureau showing an
  assigned date of July 1st, 2024. We do believe that the complainant
  should contact the bureau as to the reason there is a gap in the time
  frame from the original creditor, to the credit reporting agency and arrival of file assignment to CBV. Unfortunately, we do not own or control this process.
  
  We did send a notification letter to the consumer before
  calls took place which is in line with regulatory requirements.  The onus of the complainant should be to contact
  the original creditor to verify the reason the account was sent to us if it was
  not still owed.
  
  Kindly be advised that we have followed all regulatory
  requirements on this file and we are hired as a third party agency to collect
  on behalf of the original creditor. Thus, at the time of when the file was
  assigned to us, it was perceived that the account was still owed.
  
  The original creditor has determined that this account was
  assigned to us in error and has been removed from our office. All reporting has been removed from the credit
  reporting agencies. 
  
  At this point in time, we feel that all necessary details
  have been provided and CBV considers this matter closed. We truly appreciate
  this matter being brought to our attention and take all consumer complaints
  seriously. We deeply apologize if any inconvenience has been caused.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 27/09/2024

   
  
  Complaint: 22260024
  
  
  
  I am rejecting this response because:
  
  Kindly tell me why your agent asked me to settle the account after I told him it has been 3 1/2 years since I heard from Reliance and I had asked Reliance to settle in court.

  For a company in business for 100 years should take responsibility for their agents actions and I don’t believe he followed the rules as you stated above. He should not have asked me to settle period!

  I would be surprised if I was the only customer you have taken money from when the customer legally didn’t owe.

   I am sure you have checked the phone conversation with the agent and I and know I am telling the truth 
  
  Sincerely,
  
  
  
  Kevin Bartsch

  

  Business Response

  Date: 02/10/2024

  Thank you for your communication.
  
  Please note that we are unable to provide a reason that the
  original creditor has not taken the consumer to court. The original creditor
  does not provide CBV background information on the history of communication
  that has taken place with a consumer of theirs prior to file assignment with a
  third party agency. We are not privy to previous communication between a consumer
  and original creditor.
  
  Kindly be advised that the file was sent to CBV in an
  attempt to collect as the original creditor had reason to believe the file was
  still outstanding. The CBV agent that spoke with the individual was doing their
  due diligence as a collector in an attempt to collect.
  
  Also, if the original creditor did not have reason to
  believe that the account was still outstanding, in conjunction with the
  previous communications that took place with the individual and the original
  creditor, the file would not have been transmitted to a third party
  agency. 
  
  As we have previously mentioned, the original creditor listed
  the file with us in error and it has been closed from our agency. The onus would
  be with the original creditor to provide an explanation to the reason the file
  was transmitted to CBV.
  
  CBV considers this matter closed based on all of the
  information provided above.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 07/10/2024

   
  
  Complaint: 22260024
  
  
  
  I am rejecting this response because:
  
  Your agent asked for a settlement after I told him I asked Reliance to go to court 
  
  Sincerely,
  
  
  
  Kevin Bartsch

  

  Business Response

  Date: 07/10/2024

  Thank you for your communication.
  
  Please note as previously mentioned, the agent was doing
  their job as an attempt to collect. It is possible for a consumer to dispute
  the amount of an account and accept a lower balance settlement to restart the rebuilding
  process of their credit.
  
  If the consumer has been in communication with the original
  creditor and requested to be taken to court, kindly confirm on Reliance’s response
  to this question.  Did the consumer
  receive affirmative confirmation if they will be taken to court from the
  original creditor or if Reliance intended on pursuing legal action?
  
  Unfortunately, we are not in a position to confirm if
  Reliance advised the consumer if they would be pursuing legal action. We are
  just the third party agency. Reliance would have had reason to believe the
  account is valid and overdue, thus would be the reason the account would have
  been assigned to a third party agency. If the file being assigned to CBV was an
  error on Reliance’s part, then the consumer should defer to Reliance as to the
  reason the account was sent to a third party agency in the first place. The responsibility
  of this would be on the consumer to confirm this information with the original
  creditor if there was legal talk off.
  
  As previously communicated, CBV considers this matter
  closed.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two claims against me which when I was with both of the companys I have settled out in store and closed my accounts accordingly. Now *** is sending me emails stating I owe x amount of dollars which I do not.

  

  Business Response

  Date: 10/09/2024

  Thank you for your communication.
  
  Please be advised we do recommend that if the individual is in disagreement with the files, at this point in time they should take the necessary steps and contact the original creditors accordingly for more information. Kindly note that as a third party agency, we are here to provide solutions to consumers with overdue and delinquent accounts. As such,we are hired and working on behalf of the original creditors. In addition, we do suggest the individual to file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

   

  Regards,

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my place of employment NUMEROUS times a day saying I owe money from past dues. All of the things they are calling for are old and are no longer on my credit. These fell off my credit years ago. When I tell them I am not paying something I no longer owe and to stop calling my work they say they will continue to keep calling. This is highly unprofessional and does not look good for me at work. I am not even sure how all of a sudden they got my work phone number.

  

  Business Response

  Date: 12/09/2024

  Thank you for your communication and we appreciate this being brought to our attention.
  
  Please be advised that we have reviewed the information provided and our call logs associated with the telephone number indicated. Upon further review, there seemed to be an error that occurred when removing the phone number. We have received confirmation that the issue has been resolved and should not occur again.
  
  Kindly in the future, if the individual would like to reach out to us or has any questions, we can be reached at ************** or by email at ********************************************************** do apologize for any inconvenience. Thank you.

   

  Regards,

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22249204
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv collections keep harassing me for debts I do not owe my credit report shows nothing in collections they call me several times a day. I had been threatened by letter as well once. I do not respond and they keep harassing me.

  

  Business Response

  Date: 04/09/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

  At this point in time, we have honoured the complainant's request and have removed their phone number to not receive calls. Thank you.

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Cbv Coll Svcs, i do not have a contract with CBV COLL SVCS, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 03/09/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

   

  Regards,

• Initial Complaint

  Date:26/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not had contract with CBV Collection Service. They did not provide me the original contract as requested. I am not liable for this account.

  

  Business Response

  Date: 26/08/2024

  Thank you for your communication.
  
  Please note that we have reviewed and the account was paid in full and collection items are not removed from consumers credit reports. They are updated to reflect the status, which in this case is paid in full.  The account would reflect closed and paid in full.
  
  Kindly be advised if the consumer has any questions, please do not hesitate to contact us by email at ******************************************************* or phone at ************** to speak with a live agent. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:26/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Fido, I do not have a contract with CBV Collection Services, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 26/08/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

• Initial Complaint

  Date:22/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with CBV COLL SVCS. I do not have a contract with CBV COLL SVCS. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 23/08/2024

  Thank you for your communication.
  
  Please be advised that we are unable to locate any information referencing the individual based on the contact details provided. We would like the opportunity to further review with the possible individual intended and achieve an amicable resolution.  Kindly note that the individual can contact us via phone to speak with a live agent at 

  ************** or by email - *******************************************************

  We apologize for any inconvenience.  Thank you.

  Customer Answer

  Date: 23/08/2024

   
  Complaint: 22180528
  
  I am rejecting this response because: Thank you for your response. However, I have already spoken to three representatives regarding this matter, and no one has been able to locate my file. This issue remains unresolved, and it is critical that the collections entry is removed from my credit report immediately.
  
  I have provided accurate and complete contact details, and I expect this matter to be resolved without further delay. Please ensure that the necessary steps are taken to correct this error and remove the collections account from my credit report.
  
  Thank you for your prompt attention to this issue.
  
  Best regards,
  *********;
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 26/08/2024

  Thank you for your response.
  
  Please note as previously communicated, we are unable to locate any outstanding items for the consumer based on the information provided. Kindly be advised that if there is an item appearing on the consumers credit report that they are in disagreement with, we would recommend at this point in time the consumer file a dispute with one of the major credit reporting agencies Transunion or Equifax. The credit bureau would need to conduct an investigation on their end to determine validity of the consumers claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:22/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company to settle a matter that has been effecting my credit. I can't seem to get ahold of them in any way to settle this matter.

  

  Business Response

  Date: 23/08/2024

  Thank you for your communication.
  
  Please be advised that we are sorry to hear that you were unable to reach us. Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *******************************************************
  
  We look forward to hearing from you and achieving an amicable resolution. Thank you.

• Initial Complaint

  Date:22/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Collection Services has been calling my home phone number for the last couple of years 2 times a month without fail. This month, August 2024 they called August 2nd at 4:08pm and again August 21 at 2:13 pm. They are calling for a person that has not lived here for at least 6-8 years and has NEVER used my house phone number. I have repeatedly told the callers this but they continue calling and harassing me. I have blocked their number but they just call on a different number. Please help me to get them to stop calling my house!!!

  

  Business Response

  Date: 23/08/2024

  Thank you for your communication.
  
  We have taken the opportunity to review our call logs associated with your telephone number. We have removed your phone number based on our current system.
  
  It would appear that an individual has, or is still,using your number with their creditors. New accounts are still being accepted into our system.  These accounts in question have been updated to reflect wrong number.
  
  Should you receive calls in the future please do not hesitate to contact our office and we will initiate another investigation. We apologize for any inconvenience.
  
  
  Thank you.

  Customer Answer

  Date: 23/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************