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Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Good2GoCo has 3 locations, listed below.

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    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Good 2 Go on September 30, 2023. Some items were delivered but I am still waiting for the rest of the items to be sent to me.

    • Initial Complaint

      Date:08/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 8, 2023 - purchased and paid in full for commercial freeze drying machine. Despite months of delay after delay, I requested a full refund in December , I have had no response then. This is a lot of money and I have tried to work with them and be reasonable but they wont even answer me.

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a *********************** ******** ***** Kit on Sept 10, 2023. The cost total charged to my credit card was ******. The order number is ******. I was informed by email on Oct 13, 2023 that what I had ordered was on back order from the supplier and wouldnt be available until November. I was asked how Id like to proceed. My decision was to continue to wait for the order to be filled. In December I received another email apologizing for the delay and that the product was still on back order with an estimated availability of mid December. On January 11th I wrote back asking for an update but did not receive a reply. I did the same January 15 and no reply. On Jan 24 , 2024 tried another email through the website directly and I received an automated reply We are currently handling all customer inquiries and questions via email and are not answering our phones. This is because we are short-staffed in our customer support team, and we have found that email works best to answer your questions efficiently. As you might guess, our response times are slower than usual. We will get back to you as quickly as possible. We are responding by email anywhere from 3 -7 business days. I waited more than 7 days and no response so I emailed back on Feb 2, 2024 and asked for a refund due to the poor customer service and the long wait (5 months) for a product that I paid for and the company unable to meet their original commitment. I did not receive a reply. I emailed back today Feb 7, 2024 and told them I will follow up and report the company to Better Business Bureau.

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a freeze drier in September 2023. As of February 2024, this item has not been delivered. We have received emails delaying shipment first to November, then December, and finally to January. Several emails have been sent requesting a full refund but we are now receiving generic emails saying theyre short staffed and will get back to us asap.

    • Initial Complaint

      Date:06/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Good 2 Go Co on January 22, 2024, order number ******. My credit card was billed on the same day and after 3 weeks my order has not been processed or shipped. I have tried emailing the company at ******************************* with no response on several occasions. I have tried calling them at ************ and again no response, just a voicemail saying they are not responding to phone calls. I have since sent them an email to cancel my order and send a refund.

    • Initial Complaint

      Date:06/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 19, 2023 I made a purchase with this company. As of today, the order has still not shipped out. I have sent multiple emails trying to get information on my order - No one gets back to you. I've been trying to get a refund since its been almost 3 months and they still have not shipped the order. They are running a ***** ******** business and should not be allowed to operate. There has to be some sort of monitoring done with companies who ***** ***** ***** **** ******* ********** November 19, 2023: ORDER ****** $324.27 Looking forward to someone helping this problem get resolved since I have much better things to do than hound a **** company.

    • Initial Complaint

      Date:06/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid by ** on November 1, 2023. Finally sent part of the order 2weeks ago valuing approx.$500.00 They still have not sent the remaining $3900.00worth of product. No phone service available. Have been emailing but not getting a response.

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed Sept 2023 & still not received Feb 2024.?To -- Good2GoCo Customer Support ?Hello from *****. Feb 5/24 This is the last email I received from you below regarding my order that has not been fulfilled since it was placed in Sept 2023.Was waiting for another response from you, as you mentioned below in November, however I have not received any information.At this time, I have unfortunately decided to simply file a report with the BBB Better Business Bureau as I do not see any other option.Will be in touch.************ From: Good2GoCo Customer Support Sent: Friday, November 3, 2023 2:15 PM To: ************ Subject: Re: Order ****** confirmed Hi *****, You are correct, as we try to keep up with communication as best we can! Thank you for your kind understanding. We do have your order in queue to ship the same day-next day which our re-stocking shipment of ReadyWise *********** Pails arrive in our ******* ** Warehouse.Let me get details on that so you may plan to receive your order in full around that timeframe.Thanks for hanging in there, I do know we have a variety of other Wise Long Term Food products in warehouse at this time!On Thu, Nov 02, 2023, at 08:53 PM, Customer Team wrote:Hello *****,Thank you for getting in touch with us at Good2GoCo. Just to keep you in the loop, we are currently handling all customer inquiries and questions via email and have temporarily put phone calls on hold.Thu, Nov 02, 2023, 08:52 PM, ************ wrote:Hi.I am looking forward to buying even more from you however I am waiting for this order to be fulfilled.Order ****** Hi *****,Due to unprecedented order volumes - please allow 3-5 business days for orders to be processed.***** ******* ********* ********* ****** ***** ***** ******* * *** ******** * ******* ********* ********* ****** ***** ********* ******* * *** ******* * ******* ******** ******* ******** ***** ***** ***** ***** ******* ***

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a product. Paid for it, $1133.00. The product that was order at the end of November has not arrived as of February 5th. Unacceptable!

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 10th 2023 ordered eureka camp kitchen $ ******. Waited Christmas came item did not arrived. Emailed 3 times each time saying they would get back to me . They did not . January 10th found a phone number no answer . Now February 4 nothing here or even heard from them . I just want my money back !!! Its on my **** and they did not send me a receipt .

    Good2GoCo is NOT a BBB Accredited Business.

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