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Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Good2GoCo has 3 locations, listed below.

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    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from this company on October 10, 2023. They only sent part of my order on November 24th. On December 20, 2023 they agreed to refund me $177.39 for the missing items. Its February 2nd and I have not received a refund, I emailed again last week to follow up and theyre not answering my emails.

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son placed an order on December 23rd for his father. The money was withdrawn from our sons account. The order number is ******. He contacted the company January 9th enquiring about the purchase. He received an automated reply. The email is below."***** *** *** ******* ** ***** **** ** ** ********** **** ** **** *** ** *** ***** ** *** ********* ******** *** ******** ********* *** ********* *** ***** *** **** *********** *** ***** ***** ** ***** **** ** ******* ** *** ************* ** *** ******** ******* ***** *** ** **** ***** **** ***** ***** **** ** ****** **** ********* ************ ** *** ***** ****** *** ******** **** *** ** * *** ****** **** ****** *** *** ****** * ******** ** ************* * ******** ******* ********* ********* *** *** ************* **** ***** *** ****** ** *** ******* *** **** ******* **** ******* *** *** ******* *** ***** ****** ****** *** ** ***** ******* ********* ******** ***** *** **** ***** ***** ** **** **** **** *** ******** ***** **** ******** ** **** ****** ******** ** *** ***** **** *** ********* *** ** *** ******* ********** ** ******* ** ******* ** ******** ***** ********* **** ** ******* *** ******** ************ ** ******* *** **** ********.******* He has not heard from them so I sent an email requesting information on the order or a refund on January 31st but I received the same general email that was sent to my son. If they are not going to respond, they should issue a refund. Thank you

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to Good2GoCo. My order number is ****** and it was placed November 21, 2023 and paid for that same day. I waited for my order as it was a Christmas gift for my wife and nothing came. I sent an email December 19, 2023 and was told the that the ******* ***** **** *** **** 2.0 and ******* utensils were backordered. Waited until January and still nothing. Sent another email on Jan 10 and still have not had any response to my inquiry about the ******* I ordered. Ive called numerous times and dont get an answer. A message on a machine says they are too busy and will contact within 3 business days. I have heard nothing. I would like my money back this is ridiculous and now that Ive seen others have had the same problem, I would like my money back... a week or 10 days late wasnt a deal breaker but its been 5 weeks now from first email and waiting 10 weeks for an item which has not been shipped but has been paid for.

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 8, 2023, I placed an order for a camping stove for just under $400. On December 14, 2023, I see from the *** my item has not been prepared from shipping. I tried calling and you can't speak with a person and you can't leave a message. The answering tells you to send an email as they don't have anyone to answer the phone. It also inform you to not send multiple emails regarding the same order as it makes it harder for them. On January 10, **** still no package, tried calling but answering services inform I can't get through or leave a message as the voice box is full. Send another email, It is now January 30, **** and I haven't heard from the company and my package hasn't been delivered.There is no way to speak with anyone at this company, you must communicate via emails but they don't respond. Although, they have a phone number it is an answering services and you aren't being connected to a person and can't leave messages. Doesn't appear to be a legitimate company. They have no customer services and you can't get a hold of them. The Absolute worst company I have ever dealt with.Now I don't have my stove and not sure when I will see my money back. Unbelievable!!DO not deal with them EVER!!!!!***** Order #******

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered boots online order # ****** ****** ******** ** 8 mens WP safety CSA boots for $344.99 on Dec 13, 2023. I have not received any shipment info. I have emailed them 4 times and I only get an automated response. The phone number doesn't work. I have now looked into the company and it seems it's an ongoing thing. I have asked for a refund with no response. I need my money back to get work boots!

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ******* ***** Medium size **** ****** Dryer, plus trays and mats for the item, on August 15th, 2023. Order#****** for $7270.39.On site says 4 to 6 weeks for delivery. I was given October, November, December beginning and end of that month, and end of January for possible delivery dates. Requested refund on January 5th, **** for the $7270.39. Told January 9th that the refund be processed the next week and it still has not. Informed my leasing company of situation, they emailed and still have yet to hear back. Have sent BC Consumer cancellation form via email today on January 30th, ****. Highly recommend investigating this company.

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same issue as all the other complaints. Ordered a chicken ******* and 100 *** Zipper bags June 8, 2023. Paid with credit card. Never received the product. They are short staffed, dont answer their e-mails or phone. Would like to get my refund or the product. Did get one or two replies but its been 7 months now.

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased$337.07 on October 11/23 from Good2GoCo based in *******, ** (************************************** V4V 1S7 **************)When I made the purchase it said it would ship within 3 weeks. I never received any of the order and so I emailed multiple times. Finally I got a response back on November 21/23 from "*******" kind of seemed like a generic reply, however, it said that the order would ship mid December. Again, nothing came in by the end of December, so I have now emailed them on Jan 4/24 and Jan 23/04 with no reply. Its as if they are now ghosting me but have charged my ***** This is terrible business and terrible CS. Funny thing to, this company provides disaster relief supplies and goods, how ironic.

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6, 2023, I placed an order with this company for $113.94, for the purchase of 6 *** cans of white rice. It is now the end of January, and I have not received my product. The order number is ******. On October 20 I received an email that the items had been delayed and that the company was waiting for more supplies. They said it would likely be 1-2 weeks. I responded on Nov. 27 requesting an update. On Nov. 29 I sent a second email. I received an auto response saying I would hear back within 1-3 days, but did not hear back. I sent them a third message requesting an update on the order on December 13, and received a standard response indicating they are short staffed, not answering the phone, and ******* me for contacting them more than once (as this would delay their response). I have had no further updates or communication since that time. I've had good experiences with this company in the past. Not sure what has happened to their business. I would like a full refund, but cannot contact the company. Will not do business with them in the future, or recommend them to others.

      Business Response

      Date: 30/01/2024

      We have refunded and cancelled this order as requested.  The customer has been notified by email that their order has been refunded and we have apologized for the delay in responding to this customer.

      Customer Answer

      Date: 31/01/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:30/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 2, 2024 - ordered a pair of hiking boots, order ******, paid extra $27 for 2 day delivery. January 5, 2024 - no delivery, requested a response by email. January 5, 2024 - reply stated I could expect a response in 3 business days. January 12, 2024 - heard nothing, I emailed to cancel my order and refund credit card. January 12, 2024 - response this time stated 3-7 business days. January 28, 2024 - radio silence... this is definitely a **** **********

      Business Response

      Date: 30/01/2024

      This order has been cancelled and refunded.  The customer has received an email with verification of the refund and an apology for the delay in our response time.  The shipping charge has also been refunded.

    Good2GoCo is NOT a BBB Accredited Business.

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