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Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Good2GoCo has 3 locations, listed below.

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    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order worth $643.81 CAD on Dec 2nd 2023. The order did not arrive. Tracking feature in the email did not work.I followed up on 17th Dec. they replied same day with a generic auto reply saying they are handling all inquiries by email with no phone option. And they would get back to inquiries in 3 business days. No mention of my order.The order did not arrive.I emailed again on: Jan 9th, April 24th, May 1st 2024. No response from the company.There is no address or phone number I can use to follow up with the company either.BBB is my only recourse. Please help!

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a freeze dryer in the amount of $4,499 in August of 2023. The company originally promised delivery in 4-6 weeks but then every couple of months would email that they were waiting on a new shipment. They stopped communicating with me after December 5th and we have not received our purchased freeze dryer nor a reimbursement of the amount paid.

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order July 17 2023 for several items to the cost of $940.59. Partial shipment of items was received however, the balance remains outstanding ($416.64 plus $20.83 tax). Company kept moving the shipment date to the right by *********************************************************************** ************ has ceased responding to inquires and now list the majority of items ordered as Sold Out. I've requested a full refund of the outstanding order, so that I might try to order from another provide in time to salvage the ********************************************** 2023 camping season.

    • Initial Complaint

      Date:07/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 5 and my order was not shipped. Repeated attempts via email to contact business were ignored. The phone was not being answered, and is now out of service.

    • Initial Complaint

      Date:07/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov. 16th, 2023 Purchased one Freeze Dryer and supplies totaling $ $4,571.67 A Tracking number was supplied but it never worked I was in contact with them for several months and was promised delivery, they said the Items were back-ordered. They kept in touch with me for over 90 days with empty promises knowing the credit card company would not file a dispute over 90 days.Other family members ordered supplies previously and received their products.I want my money back or the products ordered.The company is ghosting me and not responding at all.Their website is still up and running and taking more orders.Their Physical address is ************************************************************************ - The WebSite states this address is permanently closed.The phone number is no longer working. ************** I am in ******* and I did a search on ****** maps and found a second address ****************************************************I am going for a drive to check out both locations

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an ********* Water Filter Replacement on Jan 3, 2024. After a month or so tried to contact Good2GoCo and their phone number just put you on hold and said to email your concern as they didn't have enough staff to answer phone calls in a timely manner. Emailed through their website "contact" section several times. Each time just received an autoresponse saying they would get back to me in the next 2 weeks or so. Waited, then tried again. No response other than auto reponse emails. Apparently no phone number available any more. Strange that their website is still up and my order history is still there (see screenshot). Finally contacted my bank and started a dispute for the charge on my Mastercard. Now I've been without purified water for over 4 months. I could have purchased through another source but wanted to be sure I got my product or money back!

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good2GoCo ORDER ******, $195.81 CAD.Order confirmed by email from Good2GoCo on Feb 2, 2024. Have not received order as of May 4, 2024. Emailed 3 times, approx a month apart, received 1 auto-reply that their email was backlogged and only silence since.

    • Initial Complaint

      Date:30/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $500 order with Good2GoCo on December 5th which was meant to be a Christmas gift. I emailed asking when it was to be shipped one week prior to Christmas and was advised the item was on backorder and they expected to have it by the end of January or the beginning of February. I followed up in February and again in March and received no replies to my emails and no one answers their telephone, nor was I able to leave a message. In my last email to them I advised I would be contacting my credit card company and BBB, still no reply.

    • Initial Complaint

      Date:30/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 24/2023 I ordered and paid for a chicken scalder and some canning jars from Good2GoCo - Order # ****** for $ ******. I never received it, and my Order History page on their site shows that it was fully paid, but unfulfilled. I left multiple emails and phone calls and didn't get any response explaining why it was never fulfilled. I knew when I ordered the items that that they were out of stock but would have my item ready for me in November 2023. That time came and went with no communication. Now when I try to submit another email, I'm prompted with an "I am not a robot" captcha, but it continually responds with "Answer wasn't correct - try again". I have never had a problem with ********, but I tried a good 20 times, with it "incorrect" every time, which suggests there is something wrong, or they just don't want to communicate with anyone. I want to get my money back, but that is unlikely if they refuse to communicate with me. Not sure what the next step is. Thanks.

    • Initial Complaint

      Date:26/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 21, 2023 I ordered a ******* ***** * Tray Medium Home Freeze Dryer from Good2GoCo in the amount of $4,462.49. It was supposed to take between 4-6 weeks to get our freeze dryer. We contacted them October 20 for a tracking number and said that they wont have one until they ship it which they had not yet. We then contacted them again November 17, January 7, February 14 and April 15 and I now get no reply from them. I talked to our bank and they cant get our money back for us since it has been over 120 days.You can call me ************ or my wife, ****, ************.

    Good2GoCo is NOT a BBB Accredited Business.

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