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Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Good2GoCo has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,This is regarding order ****** worth $353.57 CAD that was ordered online January 7-2024. I still have not received my order as of today Apr-23-2024. I have tried multiple times to contact Good2GoCo by phone and email with no reply what so ever. I would like

    • Initial Complaint

      Date:22/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an axe on Dec 19 2023. Paid for xpress 2 days shipping. It is now April 2024 and I have not received it. I have tried emailing, calling, and messaging on social media with no reply. I am lead to believe this business has possibly gone bankrupt but is still selling products online. Looking to be refunded my money and order cancelled.

    • Initial Complaint

      Date:22/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a chicken scalder from them last year on july 9th that was expecting delivery in July . Then they changed the date to August. Then in November they changed it yet again. Now I'm not getting a response to any emails, they don't answer the phone. I've yet to receive the product or a refund. Everyone needs to know they're a complete ****. Everyone.

    • Initial Complaint

      Date:19/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We made an order on January 15, 2024.

      Order # ******
      Order total $679.90

      We have sent multiple e-mails (over 25) to try and get a shipping date. They replied once with a promise of delivery within a few days. It has now been weeks.

      We are requesting a full refund from tbe company.

    • Initial Complaint

      Date:16/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ********* 120 Serving Entree Bucket for $269.95 on January 10th 2024. I have sent a few emails to inquire about my order. They have not responded to any of my emails nor provided me with any shipping information or when to expect my order. They do not provide any form of contact aside from email, at this time. My order number is ******. Any assistance in helping my try to obtain my purchase would be greatly appreciated.Thank-you,*************************

    • Initial Complaint

      Date:15/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a *** food dehydrator on September 14 2023 for the price of $734 and it still hasnt shipped. I got a few responses from them shortly after the order was made saying that they were low on stock and would ship next month. Since then I havent received anything from them.

    • Initial Complaint

      Date:15/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12, 2024, I placed an order with Good2GoCo in *******. We have been purchasing from them for about 2-1/2 years. They have been slow on orders but they have always eventually arrived. After placing the January 12th order I was not getting a satisfactory response when I tried to contact them about where my order was. Their phone went directly to answering machine saying they didn't have enough people to answer the phone so please use email. Feb. 13th I got a response telling me to use email (I already was). No other response has been sent to even though I have sent them four emails since.I was in Penticton visiting family so my sister and I drove to ******* to show up at their door, wanting either my products or my money back. We found their place of business, their name was still on the door but they had vacated the premises according to the landlord who happened to come by when we were there.I want my money back as they don't seem to be doing business anymore.I have the email chain available but can't figure out how to connect it to the uploads part below...

    • Initial Complaint

      Date:15/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order (******) on the october 9th of 23. I haven't received it yet has of april 2024. I sent multiple emails, they answered the first one in early november telling me the product was backordered and eta was late november, and then when I reached out later they did not answer, and havent answered any oyher email sent.I would like to receive what I ordered or get a refund.

    • Initial Complaint

      Date:12/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 800 dollars worth of products, roughly 7 months ago. Have never received my products and I want my products or my money back. They have never answered emails regarding my order, other than automated responses. Phone lines dont work My order # was ****** Placed on 2023/09/27

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, number ****** through Good2GoCo's website on Nov 22, 2023. Total of order was $431.48. I have never received this order nor can I get a response from the company via email, phone call or through their own customer service page on their website.I have tried every 2 weeks for the last 5 months. At this point I just want my money refunded.

    Good2GoCo is NOT a BBB Accredited Business.

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