We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Good2GoCo has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (order #******) through the company's website on Jan 26,2024 and received an order confirmation. After waiting about a week I sent an email on Feb 2,2024 inquiring about shipping information. I did not receive a response until Feb 21. The response stated that they are short staffed and would respond in 3-7 business days. On Feb ************************************************************************** stock so I emailed them asking for a refund. It is now March 22 and I have not heard from them.

    • Initial Complaint

      Date:22/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On nov 11th 2023 I made an order for $ ****** and I never recieved it..I have sent e mails and have tried calling but they say that they are not doing anything by phone and they just keep sending me the same e mail back stating that I would recieve a response within 3 to 5 days and that is all I hear from them..

    • Initial Complaint

      Date:22/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a water purification system online fromGood2GoCo in 10-02-2023, order # ******. I was not told that the item was on back order, have sent numerous emails and attempted to call regarding a refund for item at this point, as we are now in march 2024. At first they would return calls and emails but always assuring item was on its way. now they no longer are answering their phone and make mention of that on their website, stating that they cannot keep up with the number of calls coming in, and although they state that emails will be responded to within 3-7 business days, I have sent numerous emails that have been ignored. I am seeking only a refund at this point and no further action as the product itself was quite expensive and not something I can walk away from and take a loss. any help on this matter would be greatly appreciated

    • Initial Complaint

      Date:20/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* ***** freeze dryer and accessories in August of 2023. I knew at the beginning the order would take about 2 months to arrive. After that deadline passed I received an email that it was delayed a month. And then another. And another. I now cannot call the company and they have not been provided any updates since beginning of January and they have not answered the past 5 emails I have sent. I contacted the manufacturer ******* ***** directly, and they informed me they have not been able to contact them either.

    • Initial Complaint

      Date:18/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a grinder and a foot pedal accessory from this company on December 3, 2023 for $1433.58. My credit card was charged immediately for the purchase with the website indicating an early December shipping date. In time for Christmas even. I can look on their website and it shows my purchase as paid, but unfulfilled. I have been emailing this company since the end of December and they have refused to answer outside of their automated reply. They will not answer their phones either. I have repeatedly asked for a refund. I discussed the matter with my credit card company today and unfortunately they have a 90 day policy for disputes that is now past expiry. My daughter had ordered a large kitchen pressure canner from this company 2 years ago with no issues so I assumed they were a legitimate company. I would really like to get a refund of my money and see something done about this company and their ***** from consumers.

    • Initial Complaint

      Date:15/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and paid for an item in Oct '23. Item has not been shipped yet. Multiple phone calls and emails sent to company, with no answer from the company.

    • Initial Complaint

      Date:15/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a Credit Card purchase on line on November 5, 2023. Payment was taken immediately and the goods were not delivered. (attachment provided) Several email exchanges confirmed the intent of the supplier to deliver the goods and then nothing. I subsequently requested a refund and was advised the purchase price would be refunded. Subsequent attempts at contact have yielded no results and no refund. (attachment of ***** communications provided) The site continues to be active and there are repeated online reports by others with similar results. This business must be stopped and the website taken down.

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31/24, I ordered water filters from Good2GoCo and my credit card was charged that day. I followed up at the end of September and was told that they were having supply issues and that they'd get back to me with a date for shipping. I have followed up again and was told that the orders were going out in late Oct or early Nov 2023. At the next follow up, I was told the product would be sent out in late Nov or early Dec 2023. I follow up yet again Jan and Feb 2024 but haven't received an actual update on the order status. What I get is a form email saying they're too busy for phone calls and short-staffed and they'll get back to me in 3 to 7 business days. Well, my latest follow up was at the end of Feb and still nothing. In that communication submitted through their website, I requested a refund as they've had my money for six months and I still don't have the products I ordered. I feel like I've done all I can to get the products or a refund through normal channels and this is my last hope at possibly getting my money back.

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about Nov 3/23, l paid them $166.83 for ***** bags.
      Four months later and product hasn't arrived.
      We have sent several emails asking what the problem is and always just getting an email reply saying short staffed.
      Finally started requesting our money back, they won't take phone calls and no money refunded.
      Four months have passed, we have shopped there many times but will no longer be a valued customer.
      Please help, we're are seniors and can't afford the lose.

    • Initial Complaint

      Date:08/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Good2GoCo (Kelowna, BC) for six (6) items of freeze dried food to be provided by the company. The order was placed on January 2, 2024. The value of the order is $190.26, paid at the time of ordering. The order number was Order ******.

      None of this order has been fulfilled, despite three (3) email enquiries to date from myself on the status of the order. None of these enquiries has received response or any form of acknowledgement.

      It has not been able to deal with Good2GoCo to resolve the issue. Not only has the company ignored all three email follow up from me, but attempts at telephone contact to Good2GoCo have produced voicemails that instruct me to send them an email instead.

      Almost appears that Good2GoCo is ********** * **** * ******

    Good2GoCo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.