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Customer Review Ratings
Average of 269 Customer Reviews
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Review fromBetty F
Date: 17/05/2024
5 starsBetty F
Date: 17/05/2024
I recently had a heat pump installed. From the beginning to the end of the process we had excellent service with everything carefully explained and reviewed before installation. The installation crew of three were excellent. They worked very well together and were professional and polite. They consulted us regularly about any placement issues and were very complete in their clean-up. Their service was very much appreciated, and we are very pleased with the product. I would highly recommend them.
Betty F
Coastal Energy Ltd.
Date: 21/05/2024
Thank you for your wonderful feedback, Betty! We're delighted to hear about your experience with the entire heat pump installation process. Our team takes pride in providing thorough and professional service from start to finish. Your satisfaction with our service and your new heat pump system means a lot to us. We truly appreciate your high recommendation. Thanks for choosing Coastal Energy!Review fromSimone P
Date: 16/05/2024
5 starsSimone P
Date: 16/05/2024
They notify you before they are coming and are here between the time they say. Always pleasant and polite and very informative at letting you know how everything is working. I would highly recommend them.Coastal Energy Ltd.
Date: 17/05/2024
Thank you for your feedback Simone! We appreciate your high recommendation. Thanks for choosing Coastal Energy!Review fromShannon P
Date: 02/05/2024
5 starsShannon P
Date: 02/05/2024
We recently had our oil furnace removed and upgraded to a heat pump in our 100 year old home. Coastal Energy was one of 3 companies we had quote on the job and they far than exceeded my expectations through every aspect of the process from the quotation through installation and followup. Their staff were extremely knowledgeable, responsive and respectful. Their pricing was fair and the quote was extremely thorough with ever detail laid out. We love our new heatpump
The install went very smoothly and they communicated each step throughout the install. We were surprised at how quiet the heat pump and forced air fan was inside the house in compared to our oil furnace. Our house has never felt such consistent temperatures even in the rooms with single pane windows.
I was also impressed that one of the owners followed up a few days after the install asking for specific feedback about each step of their process, each staff interaction and the choice of heatpump and pricing.
I would highly recommend Coastal Energy for anyone in need of furnace or heatpump needs. Very impressive!Coastal Energy Ltd.
Date: 03/05/2024
Wow!! Thank you for sharing your experience with us, Shannon! We're thrilled to hear we met, or even exceeded your expectations throughout the entire process, from the initial quote to the installation and follow-up. Our team is dedicated to providing knowledgeable, responsive, and respectful service, and we're delighted that you noticed. We're glad you're enjoying your new Fujitsu heat pump and experiencing the benefits it brings to your home. Your recommendation means a lot to us, and we're here whenever you need us in the future. Thanks again for choosing Coastal Energy!Review fromG. P
Date: 30/04/2024
5 starsG. P
Date: 30/04/2024
Polite, thorough service with good explanations of the work. Pleasant worker.Coastal Energy Ltd.
Date: 01/05/2024
Thanks Gerry for taking the time to leave us a positive review. Cheers.Review fromMike H
Date: 25/04/2024
5 starsMike H
Date: 25/04/2024
We are enjoying our new heat pump installed by Coastal Energy. We previously had a gas furnace and considered adding an air conditioning unit to it. However, the furnace was 24 years old and would probably need replacing so we decided to look into having a heat pump instead. Angelo, from Coastal Energy, did a great job of explaining our options and helping us through the rebate process. Everything was explained fully and Angelo was always available to answer any questions - even calling us from holiday in Mexico!
The installation was seamless. The members of the team were very personable and professional. We have no hesitancy in recommending Coastal Energy.Coastal Energy Ltd.
Date: 26/04/2024
Thank you for your review, Mike! We're glad you had a great experience with Angelo and our team. We strive to provide excellent service and are thrilled to have met your expectations. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Coastal Energy!Review fromKristi B
Date: 24/04/2024
5 starsKristi B
Date: 24/04/2024
Coastal Energy was amazing to deal with. They provided detailed estimates, answered all of my questions quickly, and were incredibly professional, friendly, knowledgeable, and helpful. Angelo, Chris and Santiago represented the company so well. In this day and age where customer service isn’t always the best - a company like this stands out as way above the pack. I would recommend Coastal Energy to all of my friends and family! I should also mention how much we love our new heat pump!!Coastal Energy Ltd.
Date: 25/04/2024
Thank you for the glowing review Kristi! Our team works hard to deliver detailed estimates and prompt responses, and it's great to know we met your expectations. Angelo, Chris, and Santiago will be thrilled to hear your kind words. We truly value your recommendation and are thrilled that you're enjoying the benefits of your new heat pump!Review fromKeith B
Date: 23/04/2024
5 starsKeith B
Date: 23/04/2024
I am a returning customer, and again blown away with their expertise, and professionalism. They give you all the options available, and thorough explanations on the best solution for your needs. Their team is by far exceptional and would not hesitate to use them again. We had them do a complete ducted install of their Cadillac Gas Forced Air Furnace with On-Demand Hot water into an existing finished home. They were prompt, courteous, clean, and had the job done in no time. Thanks Coastal Energy for another amazing experience.Coastal Energy Ltd.
Date: 24/04/2024
Your continued trust as a returning customer means a lot to us! We're thrilled to hear that you were once again impressed by our expertise and professionalism. Providing thorough explanations and presenting all available options is a cornerstone of our service. We're delighted to have delivered prompt, courteous, and clean service during your new gas furnace, A/C & tankless water heater installation. Thank you again for another opportunity to earn your support. Cheers.Review fromDoug H
Date: 22/04/2024
5 starsDoug H
Date: 22/04/2024
Coastal Energy did a great job installing our heat pump in Oct 2023 and we left the country for five months two weeks after the install. When we got home we needed a refresher on the operation of the unit and Coastal was quick to send someone to our home to go over the proper operation of the system and check that it was operating properly. Great service and communication from them.Coastal Energy Ltd.
Date: 23/04/2024
Thank you Doug for the positive feedback! We're glad to hear you had a great experience with Coastal Energy. Providing excellent service and communication is our priority. Don't hesitate to reach out if you need anything else!Review fromChantal S
Date: 20/04/2024
5 starsChantal S
Date: 20/04/2024
This company has never let us down, always on time and efficient and reliable service. They are always available to answer questions about our furnace and AC. Highly recommend them.Coastal Energy Ltd.
Date: 22/04/2024
Thank you Chantal for your continued trust in us! We're thrilled to hear about your positive experiences with our services. Being reliable and responsive to your needs is our priority. We appreciate your recommendation and look forward to serving you in the future!Review fromRobert S
Date: 16/04/2024
5 starsRobert S
Date: 16/04/2024
I highly recommend Coastal Energy for great service, and sales/installation. They stepped up for us when a previous large company failed us miserably.Coastal Energy Ltd.
Date: 17/04/2024
Thank you Robert for choosing Coastal Energy! We're pleased to have resolved your previous issues promptly and efficiently. Your satisfaction with our service and maintenance means the world to us. We appreciate your recommendation!
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