Reviews
Customer Review Ratings
Average of 270 Customer Reviews
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Review fromRobert S
Date: 16/04/2024
5 starsRobert S
Date: 16/04/2024
I highly recommend Coastal Energy for great service, and sales/installation. They stepped up for us when a previous large company failed us miserably.
Coastal Energy Ltd.
Date: 17/04/2024
Thank you Robert for choosing Coastal Energy! We're pleased to have resolved your previous issues promptly and efficiently. Your satisfaction with our service and maintenance means the world to us. We appreciate your recommendation!Review fromDiana L
Date: 11/04/2024
5 starsDiana L
Date: 11/04/2024
Very professional, arrived on time, respectful. 5 out of 5 stars.Coastal Energy Ltd.
Date: 12/04/2024
Thank you Diane for taking the time to leave us a review. We truly appreciate it. Cheers.Review fromRoy S
Date: 10/04/2024
5 starsRoy S
Date: 10/04/2024
I have been impressed with Coastal Energy and their people since I first looked into heat pumps. Coastal spent a few hours looking at my home, explaining the possible alternatives, helping us select the right option, expediting the installation and rebate process, and now completing yearly service inspections to ensure proper performance of the unit. Coastal continues to provide great staff to look after us.Coastal Energy Ltd.
Date: 11/04/2024
Thank you Roy for your ongoing trust in Coastal Energy! From the initial inquiry to yearly service inspections, we're glad to have provided consistent, excellent service. Your satisfaction is our priority, and we're always here to assist you. All the best.Review fromLinda M
Date: 08/04/2024
5 starsLinda M
Date: 08/04/2024
Jay was great, remembered being here and fixing the air conditioner. He was very thorough and such a nice young gentleman. I would recommend him any time. Great job Jay. Thank you.Coastal Energy Ltd.
Date: 09/04/2024
Thank you for sharing your experience! We're delighted to hear that he provided thorough and courteous service. Your recommendation means a lot to us. We'll be sure to pass along your kind words to Jay. If you ever need assistance in the future, don't hesitate to reach out.Review fromDeb M
Date: 29/03/2024
5 starsDeb M
Date: 29/03/2024
Amazing customer service with exceptional care and attention. I highly recommend this company.Coastal Energy Ltd.
Date: 02/04/2024
Thank you Deb for your kind words! We're delighted to hear that you love our service! We strive to deliver reliable service and excellent customer care. Your recommendation means a lot to us! We're here for all your heat pump needs.Review fromMalcolm T
Date: 26/03/2024
5 starsMalcolm T
Date: 26/03/2024
A first class heat pump installation and an extremely enjoyable experience with all of the Coastal Energy staff we dealt with. Staff were very polite and efficient and left our property spotlessly clean and tidy. At no time was any sales pressure applied to us to move us in a direction different to what we were seeking from our installation. I am very happy to recommend Coastal Energy.Coastal Energy Ltd.
Date: 27/03/2024
Thank you Malcolm! We truly appreciate your glowing feedback! It brings us joy to know that you found our heat pump installation and team enjoyable. Your recommendation means a lot to us. Please remember, we're always here for you if you need anything in the future.Review fromCraig J
Date: 26/03/2024
5 starsCraig J
Date: 26/03/2024
Estimator Angelo was informative, helped explain the proposed system and the Govt grant programme available, but wasn't pushy with the sale. Installers were experienced, polite and courteous and left the job site cleaned after each day. Electrical subcontractor also very knowledgeable, polite and prompt. Paul followed up a week later to ensure there were no issues or questions. Very professional experience from all involved.Coastal Energy Ltd.
Date: 27/03/2024
Amazing Craig -- thank you! Providing a comfortable and informative initial contact is important to us, and we're glad Angelo could assist you with options, leaving you with a comfortable sense of no pressure or tactics in the process. It's great to hear that our installers and all involved, were considerate and left the job site clean. Glad to have helped with the rebates to and follow up to ensure everything went smoothly. Thank you for choosing us!Review fromCatherine M
Date: 25/03/2024
5 starsCatherine M
Date: 25/03/2024
Professional courteous installers. Estimator very knowledgeable and good at explaining what options would fit my needs.
I would be glad to recommend this business.Coastal Energy Ltd.
Date: 26/03/2024
Thank you Catherine for your great feedback! We're thrilled that you're completely satisfied with your new high-efficiency gas furnace and heat pump installation. If you have any further questions or need assistance, please don't hesitate to reach out.Review fromBrad R
Date: 25/03/2024
5 starsBrad R
Date: 25/03/2024
The company's customer service is great. Every time a team member has been at my house they are so nice and respectful.Coastal Energy Ltd.
Date: 26/03/2024
Thanks Brad! We're delighted to hear about your positive experience with our customer service! Providing excellent service is a top priority for us. Thank you for your kind words, and please don't hesitate to reach out if you need anything else.Review fromTim H
Date: 11/03/2024
5 starsTim H
Date: 11/03/2024
Angelo provided us with a quote and explained the process to us so it was clear what to expect. We were provided several quotes from companies in the area and Coastal Energy were competitive and provided a heat pump system that fit our needs. The installation went very well and in a day and a half we were up and running. Jake and his partner were excellent. So far the Fujitsu heat pump is performing well and we couldn't be happier. We certainly would recommend Coastal Energy to others.Coastal Energy Ltd.
Date: 12/03/2024
Thank you Tim for choosing Coastal Energy! We're thrilled to hear about your positive experience with Angelo's approach, our competitive pricing, and our team's installation. Your recommendation means a lot to us, and we're committed to maintaining the high standards that have earned your trust. Cheers!
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