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Customer Review Ratings
Average of 270 Customer Reviews
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Review fromChristopher S
Date: 23/08/2023
5 starsChristopher S
Date: 23/08/2023
Great crew. Prompt, respectful of garden and house while installing our new ductless heat pump. Good instructions for operating our system and even better instructions after the first maintenance visit.
I r have referred my friends.
Highly recommended
Coastal Energy Ltd.
Date: 25/08/2023
Thank-you Chris for taking the time to leave us such a positive review. Your support & feedback is truly appreciated. Take care.Review fromRogina O
Date: 21/08/2023
5 starsRogina O
Date: 21/08/2023
We have had our heat pump for just a year now and love it. The installation with Coastal Energy was excellent in every way. Very knowledgeable staff, friendly, professional. Angelo was the sales person and can't say enough about him. The staff that installed the heat pump were phenomenal. Our heat pump was serviced for the first time on Friday and Scott was great, friendly professional informative. Went over the remote features with us just to refresh our memories. I highly recommend Coastal Energy if you are installing a heat pump. It has made a huge difference.
R.OliverCoastal Energy Ltd.
Date: 22/08/2023
Thanks so much Rogina for your positive and insightful review! We're all so glad to hear that you're impressed with the overall Coastal Energy team experience. Take care and enjoy your summer.Review fromKeith B
Date: 20/08/2023
5 starsKeith B
Date: 20/08/2023
I highly recommend using Coastal Energy. From start to finish they were extremely professional. I now have a new High efficency gas furnace with AC to keep me warm in the winter and cool in the summer. Even during a heat wave this company was dedicated to their customers. Thank you so much for a great experience!!Coastal Energy Ltd.
Date: 21/08/2023
Thank you so much Keith for taking the time to write such an awesome review! The whole team is elated to hear you're happy with the installation & service provided. We truly appreciate your support. All the best!Review fromConstance R
Date: 17/08/2023
5 starsConstance R
Date: 17/08/2023
My heat pump installation with Coastal Energy was excellent in every aspect. Chris and Santiago were very professional, friendly and respectful. I had 4 companies come to give me estimates and this company had the best brands and most value in the cost. Angelo, the sales person was very knowlegable and knew what he was talking about. I highly recommend Coastal Energy if you are having an installation of a heat pump. What a huge difference in my home's comfort.Coastal Energy Ltd.
Date: 18/08/2023
Thanks so much Connie for your extremely positive and insightful review! We're all so glad to hear that you're impressed with the overall Coastal Energy team experience & your home's discomfort is officially a thing of the past! Mission accomplished!! Take care and enjoy your summer.Review fromFern R
Date: 16/08/2023
5 starsFern R
Date: 16/08/2023
Our air conditioning quit on the hottest day of the year. We called @ 6 PM and were contacted promptly. We agreed to have the tech out the next morning. Jay arrived exactly on time and efficiently diagnosed the issue as the thermostat. He replaced it in short order and even followed up with us a few hours later to make sure all was well. We would recommend them highly.Coastal Energy Ltd.
Date: 17/08/2023
Thank-you Fern for taking the time to leave us such a wonderful review. Your support & vote of confidence is truly appreciated. All the bestReview fromDan S
Date: 16/08/2023
5 starsDan S
Date: 16/08/2023
Lack of cooling from heat pump installation. Mike talked us through the steps to get the system running properly, saving both time and money. Bailed us out in the midst of a heat wave. Fast, efficient, knowledgeable, personable.Coastal Energy Ltd.
Date: 17/08/2023
Thank-you Dan for taking the time to leave us such a great review. It was a simple fix and we're just happy to help. Cheers.Review fromDave O
Date: 15/08/2023
5 starsDave O
Date: 15/08/2023
Today we had your team of installers, Chris and Santiago attend our address in Qualicum Beach to install a new 9000 BTU Fujitsu mini split heat pump in a bedroom.
They arrived at precisely the time they were scheduled and Chris came in the house through the garage which we had opened, took off his shoes and introduced himself to my wife and myself and shook my hand. He requested we show him the spot we wished the head unit installed.
As I am a senior and tethered to an oxygen hose due to breathing problems I did not venture outside to watch work proceeding but could watch out a window or the garage door where they had parked their vans.
Chris lined up where the inside unit was going the be placed, drilled the hole in the wall and screwed the base plate to the wall. He got down off the ladder, went to his van and got the vacuum cleaner and immediately cleaned up any Gyproc dust, paint or insulation that had fallen and then used clothes to dust the wall, the headboard of the bed near where it install was taking place and a nearby night table, the proceeded with the install.
To cut my story short Chris explained everything he was doing, showed us, or my wife what was going on did a run up of the new heat pump and tested it and after that he asked if he could test the mini split we had you install in our front room in April 2019. He cleaned the filters, checked to make sure the remote control was working as it should, checked to output temperature and said it was working as it should.
I looked out side and other that there being a new heat pump alongside the house you would never know anyone had been there. The yard was as tidy as it had been.
I just want to say, that if you can find any more employees with the workmanship and public relations that Chris has, you should hire them. He is a great representative for your company. I cannot remember ever having anyone come to our house do work who was as courteous as Chris.
Dave & Yvonne OwensCoastal Energy Ltd.
Date: 16/08/2023
Wow Dave!! Thank you soooo very much for the incredible review! I can't even begin to explain how extremely appreciative we are in you taking the time to say such nice things about your experience with our team. We really and sincerely do try to do the best job we can for all of our clients. So, once again, thank you for supporting local businesses and for choosing us as your ductless heat pump solutions provider. All the best.Review fromRoss D
Date: 12/08/2023
5 starsRoss D
Date: 12/08/2023
Very professional in their services from initial contact through completion and follow-up of the work. Installers were great to have around the house. The installation went much more smoothly than we were prepared for. I wouldn't hesitate to have this team work on our house again.Coastal Energy Ltd.
Date: 14/08/2023
Thanks so much Ross for taking the time to give us such a positive review of your experience with us. The entire team truly appreciates your vote of confidence and support for local business. Enjoy your summer.Review fromJanet P
Date: 11/08/2023
5 starsJanet P
Date: 11/08/2023
I cannot say enough great things about Coastal Energy Ltd. Paul, the owner checked in after the install was complete to make sure we were happy with all facets of our air/furnace purchase and install. I overpaid by a few thousand dollars and the owner personally made sure that I received that money back. Integrity that is above all. Angelo the estimator is kind, knowledgeable and very professional. He is all about the customer and their needs. The lady in the office is polite, kind and promptly returns calls. The installers were punctual, friendly and very skilled. What a fantastic crew. I would highly recommend this company.Coastal Energy Ltd.
Date: 14/08/2023
Wonderful!! Thank you so much Janet for taking the time to write such an incredibly positive & detailed review! The whole team is elated to hear you're happy with how everything turned out. Take care & enjoy the rest of your summer!!Review fromRichard P
Date: 09/08/2023
5 starsRichard P
Date: 09/08/2023
This company was very prompt and courteous in responding to my calls / questions. The delivery and install was very prompt and well done by 2 very personable gents - all done with a smile and as promised. And...their pricing was very competitive.Coastal Energy Ltd.
Date: 10/08/2023
Amazing!! Thanks a bunch Richard for taking the time to leave us such a fantastic review. We love what we do, and with clients such as yourselves, it's no wonder why!! Have a great rest of your summer.
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