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Business Profile

Exhaust Systems

DPF Tunes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exhaust Systems.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and paid in full on September 3, 2022. Products were supposed to arrive within 15 days after ordering. Products never arrived. Company will not return phone calls or emails. I have tried well over 100 times the past 3 months with no response. I emailed demanding a refund with no response. The recieved $1418.95 usd from me. I requested a refund several times and the website says it takes 8 to 10 days to process. It has been over 30 days since I requested it. The only response I received, besides an auto response saying they would contact me in 48 hours, was September 29 saying they would be sending part of the order in a week from that date. It never happened.

  • Initial Complaint

    Date:14/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/2022 no 9089 car parts $215.46 refund or taken off internet *** ******** ****** I have been emailing and calling for the last month with no response. This is a Bad business.

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some items from DPF Tunes in August of this year (2022). As of the filing this complaint on December 9, 2022 I have not received my item. I have sent over 20 emails about my item to which they respond that they fulfilled my order. I did order a tuner that I received from them but I ordered pipes from them a week or so later. They sent me an invoice number which they now claim as a bad invoice number. I sent them multiple copies of the invoice and they have refused to respond after receiving copies of my charges and invoice. BEWARE before you purchase from these people. * ******* **** *** ********* ** ***** *********** ******** ********** ******* *** *** **** *** ** ** **** *** ********* ** ************* ************* ** *** *** ******* **** **** *** **** ******** ******* **** ***** *****

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place my order on october 14th 2022 in the amount of $1256.99, recieved a email from josh c on october 25th stating some parts werent available but where expected to arrive within 2 weeks and everything would ship out. Its now dec 9th 2022 and i havent recieved any emails, no returned phone calls or anything. Complete rip off and definitly not a trustworthy buisness

  • Initial Complaint

    Date:07/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve placed an order with this company and haven’t gotten any updates, shipping info or anything. I have called countless times and emailed them numerous times and have heard absolutely nothing.

  • Initial Complaint

    Date:30/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I ordered a product on DPFTunes.com website on September 26th 2022 for the amount of $293.44. When the item was ordered, it did not say out of stock or limited stock. But as soon as it was ordered, the website said “Out of Stock on Back Order for 30 business days.” We have not received the product, an order number, or confirmation email that the product was even ordered. So we have waited, emailed, and called multiple times with no response. We are completely unable to get ahold of anyone or get anyone to answer the phone. We spent our hard earned money and just either want the product or a refund. We understand the current shipping issues occurring in the world right now but we would like an answer from someone at the company.

  • Initial Complaint

    Date:25/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1100 in parts 3 different items they sent me the 2 cheaper of the 3 did not send the 750.00 exhaust so I keep emailing they said they have issues getting it they said they will refund my money for that part in 3 days they never did I emailed again than they said same thing than no more contact so they owe me around 750.00 I have all the emails

    Customer Answer

    Date: 25/11/2022

    Purchased on 8-10-22

  • Initial Complaint

    Date:22/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered exhaust parts for trucks, roughly 1000 dollars total, was told they would ship right away, never shipped except 2 small pieces, that are useless without the rest. no response from dpf tunes, will not refund, will not send parts, ***** *****

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my purchase for an exhaust system on the 27th of august order #**** it is now November 8th and I’ve been told on 2 separate occasions after consecutive emails that my order will ship within 2 weeks I’ve tried to wait the 2 weeks only to be told it will require another 2 weeks I’ve tried to request a refund and cancelation of my order but it’s been a over week now since they last responded and they wont respond at all to email or phone calls. **** ******* ** ******** **** *** ********* *** ************ *** ****** ****** *** **** ** **** **** **** **** ***** ** ****** **** ** ******* ***** ** *********** **** ***** *** ******** ** *** **** ** ******** ******* *** **** ****** **** * ***** **** ** *** **** **** ** *************** ****** I’ve left multiple voice mails over the course of almost 2 months and not a single one has been answered absolutely deplorable service.

  • Initial Complaint

    Date:02/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 1, 2022. Order number **** in the amount of $1398.42. On August 8, 2022 one item was delivered. The cost of that item was $200.00. On August 22, I asked when the rest of my order would ship and was told that it was delayed and would ship in the next 10 business days. On September 12, I repeated the question of when it would ship and stated that if not in the next couple of days please cancel the remainder of the order and issue a refund for the canceled parts. On September 19, I was asked to please confirm that I needed this order canceled, to which I did. They apologized and said that the order would be canceled and refund issued which could take up to 10 days. That was on September 22. I have sent several emails and made multiple phone calls since to which I have not received a response or been able to get a hold of anyone. All I would like is my money returned for the products that were not received in the total of $1198.00

DPF Tunes is NOT a BBB Accredited Business.

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