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Business Profile

Delivery Service

uniuni
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

uniuni has 2 locations, listed below.

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    • uniuni

      100 10851 Shellbridge Way Richmond, BC V6X 2W8

      BBB accredited business seal

    • uniuni

      3750 N Fraser Way Burnaby, BC V5J 5G1

      BBB accredited business seal

    Customer Review Ratings

    1.08

    Average of 734 Customer Reviews

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    Review Details

    • Alicee S

      Date: 20/04/2025

      my package hasn't been delivered for 2 days since its been out for delivery and the chatbot refuses to give me a eta.. also wont let me make a support ticket. don't know why temu works with you guys

    • An S

      Date: 19/04/2025

      Will avoid using ANY company that uses this shipping company. They left all packages on the floor of the apartment complex mailbox located outdoors during the day where it could have been easily damaged or stolen. Addressed concerns through their website with tracking info and received a generic response saying it was delivered with photo. I can see from other reviews and replies to those responses that this company is ****, much like their delivery drivers and customer service. I feel bad for the customers who had their packages stolen or misdelivered but it's not hard to believe with this company. Zero accountability.

    • Lil C

      Date: 17/04/2025

      The worst delivery company. I do not understand why our packages are trusted to be delivered by the company. They do not deliver to your home. They do not resolve open tickets. They leave you on hold then when they pick up they do not answer. Loud tv and people talking in the background. They intentionally ignore you . ******* do better use a reliable delivery company you get millions of dollars. Zero for reliability and customer service.

    • Danny S

      Date: 16/04/2025

      I been waiting since April 14 it's been out for delivery you can't never talk to any one if you do it 2 minutes they say out for delivery this company is no good you pay for stuff but they can not deliver it to you.its the same thing every day this company need to be shut don't are something please help us

    • D. L.

      Date: 14/04/2025

      Tracking number shows "returned to warehouse". Their web site states they make multiple attempts at delivery but they didn't. This delivery address is a US *********** and it was open on the day they noted it was returned. No notification, no attempt to email or call. I've made multiple attempts to open a support ticket on their web site but just keep getting Failed Attempt Please Try Again messages. It will not open a ticket. Their web site doesn't even work! Hold times for calling is 20 minutes and I wait 45 minutes or longer and no one picks up!

      uniuni

      Date: 15/04/2025

      Dear Customer,

      Thank you for your message. We sincerely apologize for the frustration youve experienced, not only with the delivery, but also with your attempts to reach our support team.
      Weve reviewed your tracking information and understand your concern. While our policy is to make multiple delivery attempts, we recognize this location, being a **** facility, presents delivery limitations. UniUni does not deliver directly to post office counters or P.O. Boxes, which may have caused the parcel to be returned prematurely.
      We also acknowledge the technical issues you've encountered when trying to submit a support ticket. This is not the experience we want for any customer. A senior agent is now assigned to your case and will reach out directly to assist you and help clarify next steps.
      Thank you for your patience and for bringing this to our attention. Were committed to making this right.
      Sincerely,
      UniUni 

      D. L.

      Date: 20/04/2025

      The ordering process on line should contain information that you do not deliver to post offices, their boxes or counters when ordering then. I would not have placed the order should you have had that on your web site. Or listed another street address to prevent this from happening. What a disappointment to order something and have the hassle of not getting the product due to a lack of information on your part.

    • Emily Z

      Date: 14/04/2025

      I dont think this company actually exists. I ordered a package via **** & the seller shipped it via UniUni. Immediately, the tracking information was very weird. They also said they attempted to deliver the package but was unsuccessful. I have cameras at my house. There was no delivery attempt. I called UniUni & the customer service hung up on me. Totally unacceptable. Something needs to be done.

    • Timo F

      Date: 14/04/2025

      God awful customer service, called them at 10 am right as they opened, been on hold for 25 minutes, the times randomly goes from 30 minutes to 10 to 35 to 16, they don't deliver, they 'attempt' delivery, then they send it back to the warehouse. They don't answer customer support tickets, please don't rate these fools A+, they're a *********** Terrible terrible service.

    • Ashlee D

      Date: 14/04/2025

      Never delivered my package after 1 attempt. Never specified that they don't deliver to military bases. I put in a customer complaint and they hung up on me, and then proceeded to ignore my emails. This company should be shut down, it's a complete scam.

    • Johnathan C

      Date: 12/04/2025

      If I could leave no stars I would!... Seriously.. I leave a ton of reviews to every company that I use.. I think of all the hundreds of reviews I've left maybe three or four might have been not that good but really I just want to say take this as the worst review ever of any company My package was supposed to be delivered I was told that that delivery attempt failed and they were unable to deliver my package I called immediately giving specific instructions letting them know where to leave my package and everything and I have cameras never did I see them attempt again like they said they were going to matter of fact never seen them even attempt the first time.. these people are bogus Make sure if you order anything that it is not going to be handed off to these guys if it is don't waste your time.

      uniuni

      Date: 15/04/2025

      Dear *********,

      Thank you for sharing your experience. We understand your frustration and are sorry to hear that your delivery has not gone as expected.
      Weve reviewed your support ticket and can confirm that an agent is currently working on your case. Before we can proceed with booking a second delivery attempt, we need to confirm your address and contact information to ensure a successful handoff. An email has been sent requesting these details, once we receive your reply, well move forward with rebooking the delivery.
      We appreciate your patience and ask that you please check your inbox (and spam folder, if needed) and respond at your earliest convenience so we can assist further.
      Sincerely,
      UniUni 

    • Carol W

      Date: 11/04/2025

      This china owned delivery service has the most awful customer service and recovery of incorrect delivered packages. Avoid at all costs .

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