Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 680 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSid P
Date: 17/02/2025
1 starWish I could give a lower rating.Never received my package. Falsely state that the package was left at my front door (it was not)Company is extremely unhelpful in acknowledging their responsibility.Review fromJennifer B
Date: 17/02/2025
1 starI delivered 1000 packages for you and your DSP is claiming you didn't pay them so they're not paying me.Review fromCally S
Date: 17/02/2025
1 starThey delivered my package to the wrong house I think they need their eyes checked they took pictures and I knew it was not my house and the address was clear on the parcel and on the house very poor service if they can't see the difference between the numbers they should not be drivingReview fromMonica G
Date: 14/02/2025
1 starI have very expensive packages being delivered and have ring doorbell video of the packages being thrown at my door and then a picture bring taken. Why would you employee people who don't care about what they are delivering? Awful experience.Review fromLarry C.
Date: 13/02/2025
1 starI'm certainly not surprised they're not accredited. I received an email from UniUni delivery service saying"Hooray ******** your package has been delivered only to find a package for a (**** Bali}who lives somewhere in a new developement nearby. I checked the Email again to find the correct delivery photo of MY package. I sent the photo of ******* Package to UniUni. and they promptly sent a "LOST" package document and a Good Luck to you implication. I'm in an ongoing dispute with Zimomo PTE. ***. the ********** of the website "FULLOFCARTS" where I purchased a laptop holder for $36.98.USD and now ****** is involved. Good Luck indeed!! **************************. I won't hold my breath! Thanks for letting me vent! ***** Cable in ******Review fromKelly B
Date: 12/02/2025
1 starKelly B
Date: 12/02/2025
I believe that my package was intentionally "delivered" to the wrong house. The "delivery driver" made it a point to take pictures of the wrong house, assuming that my family and I are too stupid to figure it out. Unfortunately for this company, you took pictures of a house that has very accomplished residents and that my mother was able to find. My package was stolen by this company and my proof will be sent to my local law enforcement. BBB needs to seriously open up an active investigation with this company and remove their "accredited BBB" rating. They are criminals!!!
uniuni
Date: 13/02/2025
Dear *****,
We take all concerns regarding misdelivered parcels seriously and strive to ensure that every package reaches the correct recipient. However, after reviewing our records, we were unable to locate any support ticket or inquiry associated with the email address provided.
While instances of misdelivered parcels can occur in any logistics operation, we have no record of communication from you regarding this issue. We would be happy to investigate further if you can provide the tracking number and any relevant details. Our team is committed to resolving delivery concerns and assisting customers with any valid claims.
We encourage you to reach out to our customer support team directly so that we can properly address your concerns and determine the appropriate next steps.
Best regards,UniUni
Review fromKaren K
Date: 09/02/2025
1 starKaren K
Date: 09/02/2025
Based in ***********, this company doesnt publish their delivery area, yet they accept the vendors contracts. UniUni first refused to deliver to Mission (it was a Christmas gift for the resident). When I asked if I could pick it up in ********, I was told they dont have that service available, and that I had to contact the vendor to have my order redirected. After complaining, I was told to provide alternate delivery addresses, and found they wont deliver to ***************. They finally consented to deliver my package to a friend who lives near the airport (closer to ********). The order was finally delivered to my friends home. Now I have to drive to the *****************, then drive to Mission and deliver the gift ordered in December. The postal strike wasnt helpful since Customs was involved, but the time wasted trying to get a service already purchased was definitely a red flag for both UniUni and the vendor, ***********. Do not use either of these companies if you wish professional, efficient customer service.uniuni
Date: 13/02/2025
Dear *****,
We sincerely apologize for the inconvenience and frustration you experienced with your package delivery. We understand how important it is to receive orders as expected, especially during the holiday season, and we regret that we were unable to accommodate your original delivery request.
As a last-mile carrier, UniUni operates within specific service areas, and at this time, we do have restrictions on certain delivery locations, including Mission and ***************. While we strive to expand our coverage, these limitations can sometimes result in the need for alternate delivery arrangements.
We acknowledge that the postal strike and customs delays added further strain to shipping timelines and contributed to the challenges you faced. We appreciate your patience in working with our team to find a suitable alternative delivery location, and we regret the additional effort required on your part to retrieve your package.
We value your feedback and will continue to assess ways to improve our service coverage and communication regarding delivery restrictions. If there is anything further we can assist with, please do not hesitate to reach out.
Best regards,UniUni
Review fromgeorgette t
Date: 09/02/2025
1 stargeorgette t
Date: 09/02/2025
I only gave 1 star cause I can't give 0. They say they delivered the 1st package took a picture of it on the ground(not the porch) and then took it back. I reordered and then the say they tried delivering the package( attempt 1) and never did. When the say they attempted again, I was on my porch for about 30 to 40 minutes watching the snow be shoveled. They NEVER made the attempt. Again, not sure why TEMU insist on using them as a courier. Are they working together to fill up the US warehouse? Don't know But I'm done with them both.Temu give me my refund and I'll just go back to paying more fir my things. #UniUni stop whatever shady things that's being done.uniuni
Date: 13/02/2025
Dear *********,
We sincerely regret the frustration and inconvenience you have experienced with your deliveries. Ensuring successful and reliable service is our priority, and we take your concerns seriously.
After reviewing our records, we were unable to locate a support ticket under your name or email address. To fully investigate this matter and provide a resolution, we kindly invite you to submit a customer support request at ********************************************************************. Our team would be happy to look into this further and clarify any issues regarding your deliveries.
We appreciate your feedback and the opportunity to improve our services. Please reach out through our support portal so we can assist you further.Sincerely,
UniUni
Review fromVicky C
Date: 07/02/2025
1 starThis company is completely unprofessional, and everything about them screams fraud! My package was delivered to the wrong house, and I have undeniable proofthe delivery driver even took a picture of the house where they mistakenly left it. I immediately contacted the company, but they ignored my email. So, I callednot once, but twicetrying to get this resolved. Their response? They asked me to send a picture of my front door and porch, which I did. And guess what? They did absolutely ********** refund. No solution. And the seller refuses to respond. Fraud? Or just a company full of untrained, incompetent workers who cant do their jobs?If I could, I wouldnt even give them one star. This company is a joke. Do yourself a favorstay away and dont support a business that operates like a scam.Review fromLA B
Date: 06/02/2025
1 starUni drivers in ********* are thieves. Packages are photographed by the driver and then removed once photo is taken. The driver signed for my parcel and kept it.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.