Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 732 Customer Reviews
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Review fromDebra S
Date: 25/03/2025
1 starIf I could leave a negative star review I would. Twice I tried to speak to a customer service agent and after holding on for a half hour the agent hangs up on me - this happened twice!Review fromKatie M
Date: 25/03/2025
2 starsOn February 23, 2025, UniUni said that a package that I was awaiting from AliExpress had been delivered to me. They emailed a photo of the package and an image of it delivered at a front door that was not my own. On February 24, 2025, I called customer service. After waiting on hold for an extended period, someone picked up but did not say anything. After saying "hello?" multiple times, and then waiting on the connected line in silence for multiple minutes, I hung up. On February 25, 2025, I got through to customer service (after waiting an hour on hold) and the agent processed the complaint, ticket# *******. I got an email asking for: A clear photograph of your door, porch, or home to help us identify any distinguishing features. It also said: Our dedicated team will quickly investigate and follow up within 24 hours as soon as we receive this information. I responded immediately with a photo of my front door, AND a map of where my house is located. On February 27, 2025 I again called customer service to say that no one had followed up on my email. The agent said it could take longer than expected sometime, but that I would receive a response within 24 hours (same line I got the first time I called). When I pressed the customer service agent with additional questions, he hung up on me. On March 6, 2025 I received an email from UniUni: Warehouse Address in ***: ... (BBB won't let me publish)06/03/25 (March 6, 2025) confirmation ******* Subject: Delivery Issue Identified: Parcel lost: Delivered to incorrect address Tracking id: ending in ***** We wanted to let you know that an issue has been identified with the delivery of your recent order. After thoroughly reviewing the situation, our team has taken the necessary steps to update our warehouse with the relevant information.... It is now March 25, 2025 and I am still without the goods I paid for, and without a refund. UniUni did NOT tell AliExpress that they lost my package.
uniuni
Date: 26/03/2025
Dear *****,
Thank you for reaching out and for your patience while we reviewed your case. We understand how frustrating this experience has been, and we sincerely apologize for any inconvenience caused.
Your case (Ticket #*******) was reviewed, and on March 6, 2025, we provided you with a Parcel Issue Confirmation Letter to submit to AliExpress. This document serves as confirmation that the parcel was delivered to an incorrect address. Since AliExpress is the seller, they are responsible for handling the resolution, whether that be a replacement or refund.
Please submit the Parcel Issue Confirmation Letter to AliExpress through their dispute process.
AliExpress will review the case and determine the appropriate resolution.
Unfortunately, UniUni is a third-party delivery provider and cannot influence the vendors decision.
We regret that your experience with our support team did not meet expectations, and we are addressing internal issues to prevent similar situations in the future.
Best regards,
UniUniReview fromJustin T
Date: 21/03/2025
1 starPoor customer service, long phone waits just to get told false information, being placed on "hold" just to get hung up on. Outright unpleasant experience.Review fromPatricia W
Date: 21/03/2025
1 starAppalling service. They claim to have tried to deliver my parcel three times, but I have not set foot outside my home for 3.5 days and nothing has arrived. Repeated contacts online achieve nothing. After a half hour wait online, I finally reached an agent whose accent was so strong I could hardly understand her. She could promise nothing, no supervisor was available. She tried to blame the fact that they didn't have my phone number but I had sent it to them. Besides, delivery to my home does not require a phone number. This package is urgent and no specific delivery time can be given. I am frustrated beyond belief. All this in contrary to their glowing promises online for same day delivery.Review fromFlavia L
Date: 21/03/2025
1 starThis delivery company UniUni is a fraud! I don't understand why until today no one has done absolutely anything to stop a company that is clearly a fraud! TEMU and ***** you need to stop working with a company as rotten as UNIUNIReview fromSamantha L
Date: 20/03/2025
1 starI would give 3 stars !!!!! Worse company ever !!!! They are lazy and never try to deliver. They said they attempted to deliver my package twice as per checking the cameras they never even tried to deliver once terrible the phone numbers dont work.Their website is not valid very fraudulent.Review fromKatie S
Date: 19/03/2025
1 starAbsolute waste of time trying to resolve anything through this worthless company. Wish there was a 0 star option as it would be more deserving. Tried to call UniUni twice because after waiting on hold almost 30min the first time THE CUSTOMER SERVICE WOMAN HUNG UP ON ME! Called back a few minutes later and on hold another almost 30min, she verifies my address etc then when I'm discussing how to get my package as it shows returned to sender SHE hangs up on me! Shows invalid address/ inaccessible etc when they had correct address and no one tried to contact me to resolve shipment. Such a scam that I had to pay shipping for something they didnt even bother to deliver.uniuni
Date: 21/03/2025
Dear *****,
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered while trying to reach our support team and for any frustration this situation has caused.
We have reviewed your complaint and located your support ticket. To address this matter, we have contacted you directly to verify your shipping details. The driver had marked the parcel as Wrong Address and is currently returning it to the warehouse.
Please be assured that we are working to confirm the correct delivery address and facilitate the next steps as quickly as possible.
We appreciate your patience and understanding while we work to resolve this matter.
Best regards,
UniUniReview fromSydnee S
Date: 18/03/2025
1 star**** uses them as a delivery service. They took a picture of the so-called package but didnt even bother looking at the address, as they delivered the wrong package. I called their customer service, and they stated they would escalate the issue. I was put on hold for 10 minutes, and then they hung up. Terrible. I can't believe Temu even use them.uniuni
Date: 21/03/2025
Dear Sydnee,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration youve encountered, particularly with the reported hang-up during your call and the delivery issue you described.
We want to assure you that your concern has been noted, and a Team Lead will be reaching out to you today to discuss your inquiry further and provide the necessary support to resolve this matter.
We appreciate your patience and understanding while we work to address your concerns properly.
Best regards,
UniUniReview fromOscar A
Date: 18/03/2025
1 starAwful service. Their driver threw my package from 10 feet awayuniuni
Date: 21/03/2025
Dear *****,
**** you for bringing this matter to our attention.
We have located your support ticket and are currently reviewing your concerns. Our team will follow up with you directly to gather further details and ensure this matter is addressed appropriately.
We appreciate your patience and understanding.
Best regards,
UniUniReview fromAndrew D
Date: 18/03/2025
1 starWow. Never heard of them 'til an Asia-based **** seller I bought from used them for the US phase of delivery. Due to porch piracy in my neighborhood I have packages delivered at my place of work (an elementary school). I had no idea when the item was arriving from ****. Finally turns out Uni CLAIMS item was "delivered to front door". Funny thing was, the date they claim is when the school was closed for the week due to spring break, and sealed behind a massive security fence. I expected nothing when I called their "customer service" and my expectations were met. Was kept on hold continuously...but the funny thing is, it started with "Your estimated hold time is 16 minutes." About 7 minutes later, the recording told me it was STILL "16 minutes". Then about 5 minutes later, the same voice said my hold time was now "22 minutes". Quite a time warp. That's when I gave up (probably what they want). This has to be closed down. Even in this day and age where "scum and villainy" is almost normal, this is beyond belief.uniuni
Date: 21/03/2025
Dear ******,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve encountered.
We understand your concern about the delivery marked as completed while the school was closed for spring break. We also apologize for the poor experience you had when trying to reach our customer service team. Your experience is not reflective of the level of service we strive to provide.
We have located your support ticket and are currently reviewing your case. Our team will follow up with you directly to gather more information and work toward a resolution. Please be assured that we are committed to addressing this matter appropriately.
We appreciate your patience and understanding while we look into this further.
Best regards,
UniUni
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