Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJohnny Ray M

  Date: 09/01/2025

  1 star
  Requested a change of adress and they told me it was changed and confirmed, but it cost me over $20. to ship it to my correct address. I really hope they go out of business with the poor services they have. I would give them negative stars if it was possible.

• Review fromElsa S

  Date: 08/01/2025

  1 star
  I was told by customer service that they do not deliver to post office addresses,so you update your delivery information, just for another package that they're supposed to deliver actually gets delivered to said post office address. Long wait times on phones. When it gets closer to they're closing time they pretend they can't hear you then hangup.

• Review fromchris m

  Date: 08/01/2025

  1 star
  Terrible company. BBB Rating of A+ is a lie since they won't let you contact them if your items say "Delivered" even if it was delivered to the wrong location. I've reached out to them multiple times, and they consistently deliver to the wrong location. They provide a confirmation photo, and the photo will show the wrong house number, too! They claim they will contact you to correct future deliveries, but they never do. Ive had 5 of 6 deliveries from them go to the wrong place. If there was a way to have them not accept my packages and have someone who is competent do the delivery, that would be awesome.

• Review fromDeborah B

  Date: 07/01/2025

  1 star
  This company needs to be shut down! Simple. They lied, they're disrespectful and do not care in any way about the ppl waiting for their items. My experience was terrible, led about attempting delivery and then breaking one of my granddaughters gifts when he slammed the package on the floor in front of me. If no one is going to stop this "business" from operating, we as consumers must talk to or write to the companies we bought from and who use uniuni. It's really disgusting that they don't take any responsibility for their drivers unacceptable behavior or for any of their disrespectful behavior. They obviously don't understand what operating a business is about. ***************** And the negative reviews keep coming. They can't possibly think they'll stay in business. And instead of taking responsibility they post a statement saying the negative reviews aren't actually from ppl waiting for their packages. Are they totally without common sense or with and conscious?

• Review fromMelissa B

  Date: 07/01/2025

  1 star
  I stopped ordering from ***** since they use UniUni for delivery. I have video evidence of a driver taking pictures of packages then picking them back up and taking them. **************** number does not work. What a scam.
  

  uniuni

  Date: 07/01/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We take allegations of this nature very seriously and are committed to addressing your concerns thoroughly.
  Unfortunately, we were unable to locate any support ticket in our system associated with your email address. To ensure we can properly investigate and assist you, a member of our leadership team will be reaching out to you directly to confirm the details.
  We sincerely apologize for the experience you described and appreciate your patience as we work to resolve this matter. If you have any additional details or evidence, such as tracking numbers or further contact information, please feel free to share them with us.
  Best regards,
  UniUni

• Review fromKit W

  Date: 06/01/2025

  1 star
  HORRIBLE SERVICE. Sent me an email said my package was attempted to deliver but failed. That was a bold lie. I was home all day, NO One attempted to deliver anything!. I tried to use their online support but it would NOT process 10x. I used chat and got "CHAT BOT" messages saying 72 hours before they can reply. I contacted the sender of the item and they are in ***** and said not to worry. But ************ is horrible horrible horrible. I am thinking I am not going to get my package!
  

  uniuni

  Date: 07/01/2025

  Dear *****,

  Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience youve experienced.
  After reviewing your case, we have located your support ticket and verified that one of our agents has responded to your inquiry. The response was to confirm your address, as the driver marked it as incorrect during the delivery attempt.
  To proceed, we kindly ask that you reply to the email sent by our agent. If you do not see the email in your inbox, please check your spam or junk folder, as it may have been filtered there.
  We are committed to resolving this issue for you and ensuring your package is delivered as soon as possible. Should you require further assistance, please do not hesitate to contact us.
  Thank you for your understanding, and we appreciate your patience.
  Best regards,
  UniUni 

• Review fromJerrae G

  Date: 06/01/2025

  1 star
  They never answer the phones . Will send you to the chatbot with no response. Very unprofessional!
  

  uniuni

  Date: 07/01/2025

  Dear Jerrae,

  Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced while trying to contact us and for the delay in addressing your concern.
  Upon reviewing your case, we see that your support ticket, submitted four days ago, was responded to nine hours ago. Our agent confirmed that a second delivery has been successfully booked. While there was a one-day delay in responding to your ticket, we are actively working to ensure your package is delivered promptly.
  We understand your concerns about communication and are taking steps to improve response times and accessibility to better serve our customers. If you have any further questions or need assistance, please do not hesitate to reach out.
  Thank you for your patience and understanding.
  Best regards,
  UniUni 

• Review fromD. E.

  Date: 06/01/2025

  1 star
  I did not choose this courier company, never heard of them before.I too purchased an item (didt know it was from ***** - I should have though). Item out for delivery on Dec. 23/2024. Attempted delivery on Dec. 31/2024.. 8 days travelling 50 kms?? There was NO delivery attempt. Security video proves it. Website says second attempt to deliver within ***** hours. Here I am Jan. 6/202& still waiting. Did the ChatBot thing - absolutely no help. Filed 3 Customer Support forms, standard email response each time - we will get back to you within 72 hours. Nothing!Tried calling, on hold for 65 minutes. This was a Christmas gift for our son, cost me over $300 CDN. Trying to contact the company we purchased from - the only saving ***** is that I paid via ****** - hopefully they will help me get my purchased item or a refund.
  

  uniuni

  Date: 07/01/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your delivery.
  After reviewing your case, we have determined that your parcel was assigned to a driver and marked with a failed delivery attempt on December 31, 2024. To address this, we have initiated a track-and-trace process and updated your support ticket accordingly. Once the warehouse provides further information, we will follow up with a resolution as quickly as possible.
  We understand the importance of timely deliveries, especially for items of high value, and we deeply regret the delays and lack of communication youve encountered. Your feedback highlights areas where we must improve, and we are committed to addressing these concerns.
  Please rest assured that we will keep you updated through your support ticket. Should you have any additional questions or require further assistance, please dont hesitate to reach out.
  Thank you for your patience and understanding.
  Best regards,
  UniUni

  D. E.

  Date: 11/01/2025

  Disagree with your response. I contacted your company and you finally responded 3 days ago that you found my package, and it would be delivered within 24 hours Im still waiting! And I have not heard anything from you since - Oh, I just found out that another package (from a different company - also *****) that was supposed to be delivered by you (UniUni) is also a no-show - and the attempted noticed was dated the same day - different time - same promise of re-delivery within ***** hours. This is twice now. I dont believe in coincidences!

• Review fromKi T

  Date: 05/01/2025

  1 star
  This company has atrocious business practices and customer service both on the consumer and business ends. In the early part of December Ive had 3 orders in the care of UniUni, the first 2 were the same product coming from the **. Everything was fine and timely until it entered ********** The first package was marked undeliverable due to address error and immediately returned to the warehouse, meaning no recourse was possible. I emailed the vendor and they tried on their end with no success. They resent the package immediately and Uni did the exact same thing, claiming it was undeliverable. Im a reasonable person and of course double checked the address. It was correct both times and theyve delivered to me here before and to my neighbours in the same building in the last week! If you read complaints about this company, its clearly something they do regularly. When I finally got ahold of someone after over an hour on hold, they were courteous but never followed up. The 3rd package entered their care on December 23 and didnt move. I contacted the vendor (in ******) and they looked into it, said there seemed to be an issue. As of January 4 I waited for 1hr to speak with UNI and they were rude, and then escalated the matter claiming they didnt know where it was, theyre only a 3rd party. News flash, all couriers are 3rd party! Magically, today they have received/located my package and it should deliver in the next 24hrs. Now the question is, can they find my address on a major road in a major city? Disgusted with these business practices.
  

  uniuni

  Date: 07/01/2025

  Dear Ki,

  Thank you for taking the time to share your feedback. We deeply regret the challenges and frustration you have experienced with your deliveries, and we sincerely apologize for any inconvenience caused.
  After reviewing your case, we have located two support tickets related to your concerns:
  On January 6th, a proof of delivery photo was sent to confirm the delivery status of one of your packages.
  The second ticket is awaiting follow-up to confirm your address so that a second delivery can be scheduled.
  We understand how disheartening it is to face recurring issues with deliveries, particularly when the address has been previously validated. Your feedback regarding these practices has been escalated internally to ensure we address any operational gaps and improve the customer experience.
  We are committed to resolving this matter promptly and ensuring that your remaining packages are delivered correctly. If you have any further concerns or require additional assistance, please dont hesitate to respond to the email associated with your support ticket or reach out directly.
  Thank you for your patience and understanding as we work to improve.
  Best regards,
  UniUni

• Review fromLiori F

  Date: 04/01/2025

  1 star
  Delivered my package to the wrong address as per their proof of delivery photos. Because their tracking is so spotty I didn't even get an update that it was being delivered today. I attempted to contact them by two different phone numbers from their website and could not get anyone on the phone. I tried the chat option but it's just a robot that submits a ticket. I tried their support page which gives an error when I try to submit my issue both on mobile and on my PC. So I guess my package is just gone and contacting anyone to find it is just not an option?
  

  uniuni

  Date: 07/01/2025

  Dear ***,

  Thank you for bringing this matter to our attention. We sincerely apologize for the misdelivery of your package and the frustration you experienced while trying to reach us.
  After reviewing your case, we have located your support ticket and escalated it to a senior representative to ensure it is handled with priority. You can expect to receive a follow-up within the next 24 hours regarding the next steps to resolve this issue.
  We deeply regret the challenges you faced in reaching our support channels and are working diligently to improve accessibility and responsiveness. Your feedback is invaluable in helping us enhance our services.
  Should you have any further concerns, please do not hesitate to reach out.
  Thank you for your patience and understanding.
  Best regards,
  UniUni