Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKimberley P

  Date: 15/11/2023

  1 star
  The worst, and their tracking system is a huge joke, customer service is rude and of no help.My package has supposedly been in ******* for 8 days now with no updates. I am 3 hrs from *******. The order was orginally shipped to me 15 days ago
  

  uniuni

  Date: 21/11/2023

  Good day,
  We appreciate you taking the time to share your experience with UniUni.
  We deeply regret the challenges you've encountered with UniUni. Our **************** Manager will reach out to you via email to confirm your tracking number and phone number. They will conduct a comprehensive review of your interactions with our Support Team and provide assistance in locating your parcel.
  Thank you for your patience and cooperation.
  Sincerely,UniUni

• Review fromAudrey H

  Date: 13/11/2023

  1 star
  UniUni is awful and the phone number provided for them, just hangs up on you.They claim to have an app on ****** play, but it is nowhere to be found There is no way to get package delivery updates from them, ZERO stars
  

  uniuni

  Date: 15/11/2023

  Hello ******,
  We regret to learn about your recent experience with UniUni.
  We were able to find your customer support ticket, and we're pleased to inform you that a response has already been provided. Our response was within the timeframe we aim for, which is typically ***** hours. We have now replied, and our team is eagerly awaiting your response. If you need any additional assistance or have further questions, please don't hesitate to reach out to us.
  Thank you for choosing UniUni.
  Best regards,
  UniUni

• Review fromChristina M

  Date: 07/11/2023

  1 star
  The worst shipping company. Generic response, no updates, poor customer service. If it wasnt for my seller using this subpar shipping company as the free shipping option I wouldve never heard of or use Uni Uni Express. How can a package be out for delivery for three days? Then according to tracking an attempt was made on the first day but couldnt deliver because it was a P.O. Box when its an apartment building. No updates since it was made out for delivery the same day and its 3 days later. I would never recommend this company
  

  uniuni

  Date: 09/11/2023

  Good day *********,

  We are sorry to hear of your experience with UniUni.

  Our **************** Manager will be in contact with you via email to confirm your tracking number and offer some assistance with your inquiry. 

  Thank you,

  UniUni

• Review fromkatie h.

  Date: 06/11/2023

  1 star
  THIS COMPANY IS A ***** If I could leave 0 stars, I would. This is the worst delivery company. My package has been out for delivery for over 2 weeks. Every time I call, they never know where my package is and theyre contacting the warehouse. I asked to speak to a supervisor so i could get a refund and they never called me back. I had to call again two days later and they said ill get an email regarding my refund. Still havent received anything yet. Im getting sick and tired of this company. Also trying to call them is super hard. Ill be a certain place in line and then this automated voice says There is no one available to take your call right now. Please try again later. then it hangs up on me.
  

  uniuni

  Date: 09/11/2023

  Hello *****,

  We are sorry to hear of your frustrating experience. 

  Our Customer Support Manager will be in contact with you via email to confirm your tracking number and offer some assistance with your inquiry. 

  Best regards,

  UniUni

• Review fromTahera T

  Date: 29/10/2023

  1 star
  So i ordered a package from Temu and my package has been marked out for deliver 7 days ago. No updates nothing! I called UniUni on multpie occasions and they stated that I will receive my package in due time and nothing. I even opened several tickets and no response from them. I even got my ticket escalated to the supervisor who was to be in contact with me within 24hrs and hasn't. I hate this company! I don't even wanna order from Temu anymore cause this is a terrible shipping company to deal with!

• Review fromIsha P

  Date: 26/10/2023

  1 star
  Terrible ***** service. They sent my package to the wrong place and they didnt note down where they delivered it. Btw! this was not my fault because my information was correct. They didnt just lose my package but also my friends. Why hire drivers that dont properly check where the package is going. Before finding out id its lost, i tried going on call with them and they cut the call on me mid sentence and then wouldnt pick up my calls anymore. Im not hostile with customer service but cutting the call on someone is extremely inappropriate and rude.
  

  uniuni

  Date: 01/11/2023

  Dear ****,

  Dear [Customer's Name],
  We sincerely apologize for the distressing experience you've had with our service, and we deeply regret the inconvenience caused by the misdelivery of your package and your friend's package. Your feedback is important, and we are committed to addressing your concerns promptly.
  Our **************** Manager is aware of your situation and will be reaching out to you via email to gather further information and assist you in resolving this matter. We understand that this situation should not have occurred, and we are dedicated to rectifying it.
  Regarding the issue with the phone call, we deeply regret any inconvenience caused by the disconnection and subsequent difficulties in reaching our customer service team. This behavior is not aligned with our standards of customer service, and we are taking steps to ensure it does not happen again in the future.
  Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we work to make necessary improvements. We are committed to providing you with a better experience in your future interactions with our company.

  Thank you,

  UniUni

• Review fromKaryn K

  Date: 26/10/2023

  1 star
  My order says it was delivered. It WAS NOT!! I called customer service and was told that I was in line to be answered but there got to #1 and a recording saying that there was no one to receive my call. Ive called several times with the same results. I looked for my package (neighbors, mailbox, front office) no one has seen it. It was over $120 worth of stuff from Temu. Im a single parent and dont have extra money to be waiting on things to not get what I ordered. This service is horrible and I cant even get in touch with anyone for my money back. ??????
  

  uniuni

  Date: 01/11/2023

  Hello *****,
  We regret to learn that your parcel did not reach you as expected.
  Our **************** Manager will be in contact with you shortly to confirm your tracking number and offer assistance in addressing your concerns.
  Best regards,
  UniUni

• Review fromLauren E

  Date: 28/09/2023

  2 stars
  I ordered a package and it was delivered through Uniuni, I have never heard of this company before. I had the delivery driver pull into my driveway, and then instead of walking the 10 feet to my door, he just decided that throwing the package at my door would be fine. It was just a tshirt inside, but still, have some decency and just walk the few feet up to my door. It was fully caught on my ring doorbell, and the weirdest part is that after he threw the package, he walked towards the door to take a photo to prove the package was delivered. Why not just carry the package to the door if you're going to walk over to take a photo anyway?????
  

  uniuni

  Date: 10/10/2023

  Dear ******,

  We sincerely apologize for the unsatisfactory delivery experience you encountered with UniUni. Your feedback is essential to us, and we take your concerns seriously.
  

  The behavior you described does not align with our service standards, and we deeply regret any inconvenience caused. We will address this matter with our delivery team to ensure that such incidents do not happen in the future.
  

  Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service and provide a more respectful and efficient delivery experience.
  

  If you have any further concerns or require assistance, please feel free to reach out to our customer support team.
  

  Best regards,

  UniUni

• Review fromLeShotty

  Date: 24/09/2023

  1 star
  My expensive cosmetics subscription box switched to uni uni four months ago.... Since then I've received ZERO out of FOUR. Allegedly delivered and missing every month. The first two were left OUTSIDE on the ground when they had my phone number and buzzer, third one Set out for delivery for over 5 days when I called they didn't know where the package was an hour later I got a notification it was delivered, again missing, pictures blurry and NO ADDRESS picture, no notification(stolen again)! Now, my fourth month, they **** and said they tried to deliver yet no one buzzed /called/emailed so what did they attempt? Now I don't know where my package is, emails & tickets ignored, As usual support is useless, all say different stories. These people need to be investigated for ***** as it's quite apparent by reading the hundreds of reviews that there's something ******** going on. I literally had to sign up for a post office address if I was going to ever start getting my subscription again. Now that they've **** about coming by once I know the drill I won't be getting the package they have I would be shocked if I did and will update this if I do.
  

  uniuni

  Date: 28/09/2023

  Dear ******,
  We deeply regret the experiences you've had with UniUni.
  Our team has successfully located your open customer service ticket and will provide a prompt response to your inquiry very soon. Additionally, we've escalated your review to our Operations Team, who will thoroughly investigate the delivery protocols at the location responsible for your deliveries. We apologize for any inconveniences this may have caused.
  Thank you for your patience and understanding.
  Sincerely,

  UniUni

• Review fromLexus L

  Date: 23/09/2023

  1 star
  I have been waiting for over a month for a package and have yet to receive anything! I got an email saying the package delivery was failed and to check my local post office or they would ship the item back. It wasn't there! I tried to contact them, but they don't respond to anything!! I finally put a help desk ticket it which they finally responded to, but the second delivery they claimed was supposed to come in 7 days has still not come and it's been at least 2 weeks! Worst experience ever!! Now I'm just trying to get my money back from the place I ordered from!