Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKevin L

  Date: 06/12/2024

  1 star
  UniUni has been delivering packages to the wrong houses all around our county. There is a ******** page dedicated to lost packages in our area and I'd say 8 out of 10 postings are about UniUnit packages that were delivered to the wrong city or claimed to be delivered w/ a photo of your package on the front seat of the drivers car. I have tried several times to get ahold of customer service and filed a lost package report w/ them over a week ago. Still haven't heard back from anyone. In the meantime I'm out a package. Can't believe a company can be allowed to be in business that steals your packages or delivers them to random houses. ******** company and I hope they get put out of business soon.
  

  uniuni

  Date: 09/12/2024

  Dear *****,

  We sincerely apologize for the frustration and disappointment youve experienced regarding your package delivery. We understand how concerning this situation is and regret the delays and lack of timely communication.
  After reviewing your case, we have located your support ticket and confirmed that an agent is actively working toward a resolution. We deeply regret any inconvenience caused by the delay and appreciate your patience as we address this matter.
  Your feedback is invaluable to us, and we take these concerns very seriously. Please rest assured that we are committed to resolving this issue promptly and improving our processes to ensure a better experience in the future.
  Thank you for bringing this to our attention. We will keep you updated on the progress of your case and ensure it is resolved as quickly as possible.
  Sincerely,
  UniUni
  

• Review fromJ. W.

  Date: 05/12/2024

  1 star
  The drivers are incompetent. I specifically added basement to my address even though I live on the 1st floor. Basement means lower level not walk up a flight of stairs. My package was delivered to the wrong apartment and to top it off it wasn't left in a discrete place. So my package was taken. I've called them for for over w months trying to get this resolved and they have continued to give me the round around. Each time I'm told my issue will be escalated and a manager will contact me. Never got a call or email. The company is refusing to give me a refund bc the tracking info shows delivered even though the picture provided in the tracking details is not my apartment. This business needs to be shut down ****. I would leave negative stars if I could.
  

  uniuni

  Date: 09/12/2024

  Dear Jam,

  We sincerely apologize for the ongoing frustration and inconvenience caused by the delivery issues with your package. We understand how upsetting it is to have your parcel delivered to the wrong address, and we deeply regret the delays and lack of communication you have experienced.
  After reviewing your case, we can confirm that your support ticket has been escalated and is currently with a team lead. We expect a resolution to be provided within the next 48 hours.
  We take full accountability for the delivery error and the inconvenience this has caused. The proof-of-delivery photo indicating the wrong location does not meet our standards, and we are actively addressing this issue with our team to ensure such incidents are not repeated.
  We appreciate your patience and understanding while we work to resolve this matter. Your feedback is critical to us, and we are committed to improving our service.
  Thank you for bringing this to our attention, and we will ensure you are updated promptly.
  Sincerely,
  UniUni

  J. W.

  Date: 10/12/2024

  You guys continued to stay the same thing, wait 48 hours for a response. And the response has been please contact the merchant (*****) and a letter stating the parcel is lost is provided. In which i have stated several times the ***** said no, they aren't responsible and said to contact the carrier. This is unacceptable. Someone for the company needs to contact ***** directly to get this resolved

• Review fromStephanie M

  Date: 05/12/2024

  1 star
  Literally THE WORST company EVER. If I could give zero stars I would. After a week of my daughters birthday gift being out for delivery, it was returned to the warehouse. I called every day for a week (over 8 hours of my life on hold only to be hung up on on two separate occasions for simply asking to be directed to a supervisor so I could arrange for a pickup since they cant figure out how to make actual deliveries). I had to drive 2 hours to the warehouse and find it myself. I will NEVER use uniuni again and have been telling everyone I know to do the same.
  

  uniuni

  Date: 09/12/2024

  Dear *********,

  We sincerely apologize for the frustration and inconvenience youve experienced with your package delivery. Missing your daughters birthday gift delivery and the challenges you faced in retrieving it are unacceptable, and we deeply regret the time and effort this has taken.
  We understand how disappointing it is to encounter delays and difficulties when trying to resolve a delivery issue. Your feedback highlights areas where we need to improve, particularly with our customer service and delivery processes.
  Thank you for bringing this to our attention. We are committed to addressing these concerns and working to prevent similar experiences for other customers in the future.
  Sincerely,
  ********************

• Review fromJohnson T

  Date: 04/12/2024

  1 star
  Delivery driver left my package near front gate of apartment on public street. Marked it as delivered at garage. Now package is lost/stolen. My contact number and name was on the package. If he couldn't find my name on call box he could have called. Also could have kept package for a second attempt and leave notice. But decided to leave it on public street.
  

  uniuni

  Date: 05/12/2024

  Dear *******,

  Thank you for sharing your concerns regarding your recent delivery experience. We sincerely apologize for the distress caused by the situation and appreciate you bringing this to our attention.
  To ensure we can thoroughly investigate this matter and work toward a resolution, we kindly invite you to submit a support ticket through our online portal at ********************************************************************. Please provide your tracking number and any additional details related to your delivery so our team can review the incident and assist you further.
  We understand how frustrating this experience has been and are committed to addressing your concerns promptly. Thank you for giving us the opportunity to make this right.
  Sincerely,

  UniUni

• Review fromTamika A

  Date: 03/12/2024

  1 star
  Horrible service, and can't call customer service because 45 min wait time to speak to someone. My package has been indicating out for delivery since November 29 on there website. It's now December 3 and I've yet to receive my package. Absolutely the worst carrier ever...shut this place down!!!
  

  uniuni

  Date: 05/12/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your package.
  We have located your support ticket and can confirm that an agent is actively engaged in resolving your inquiry. We have full confidence that the agent assisting you will work to address the issue with your parcel promptly.
  We understand how upsetting this experience has been, and we regret the long wait times you encountered when attempting to contact us. Your feedback is invaluable as we continue to improve our service.
  Thank you for your patience and understanding while we work to resolve this matter. If theres anything further youd like us to note, please feel free to share.
  Sincerely,

  UniUni

• Review fromKamar G

  Date: 03/12/2024

  1 star
  If I could give 0 stars I would. Apparently upon arrival my address was scanned as invalid when my building has been there longer than this scam of a delivery courier service has been around. I tried to give the benefit of doubt and kept calling customer service but all it does is loop you back to the main greeting. Either my package was not delivered was stolen by the company and if either are true, its not going to be a great time for them.
  

  uniuni

  Date: 05/12/2024

  Dear Kamar,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your recent delivery.
  We have located your support ticket and can confirm that an agent is actively working to verify your shipping details. While we understand and appreciate the long tenure of your residence, issues with address validation can occasionally occur in the logistics industry. These situations, though uncommon, are a priority for us to resolve as quickly as possible.
  Once the address issue has been confirmed and corrected, we will promptly book a second delivery to ensure your package reaches you without further delay.
  Thank you for your patience and understanding as we work to resolve this matter.
  Sincerely,

  UniUni

• Review fromJames A

  Date: 03/12/2024

  1 star
  Uniuni service is terrible. Claimed twice delivered to me. First time home and never came but reported they did. I put a large sign on door to please leave package on my porch at my door. Again claimed they tried to deliver. Called your customer support service. After talking to your agent it turned out he said it was being delivered to the wrong address. Claimed could not locate were I were. Gave information where I lived and directions. Your agent told me it would not be delivered till 10 days from November 27th, 2024. I told him that would be great because I was going to be away for Thanksgiving and would not return till December 1st, 2024. Checked today, December 3rd, 2024 on the status of my package and saw they claimed to try to deliver the package November 30th, 2024. I was told it would not come until 10 days from November 27th, 2024. I Then found out the package was returned to vender. There were items I was really hoping to get. This is the worse shipping delivery service I have ever had to deal with. Tell your vendor you do not want this "Uniuni" to deliver your packages.
  

  uniuni

  Date: 05/12/2024

  Dear *****,

  We understand how frustrating it can be to experience issues with your delivery. Please accept our sincere apologies for the inconvenience caused and for not meeting your expectations in this instance.
  After reviewing your case, we can confirm that your parcel was returned to the vendors warehouse. Due to the high volume of parcels during the peak season, some vendors have chosen to have undelivered parcels returned to them shortly after a delivery attempt. We regret that we were unable to successfully deliver your package before it was returned.
  We recommend reaching out directly to your vendor for assistance in receiving a replacement or a refund for the items you ordered. They will be able to provide further guidance based on their policies.
  We understand how upsetting this experience has been and are working to improve our processes to prevent similar situations in the future. We truly appreciate your feedback and the opportunity to address your concerns.
  Thank you for your understanding, and we hope to serve you better in the future.
  Sincerely,

  UniUni

• Review fromAngela J

  Date: 03/12/2024

  1 star
  The delivery driver thought it was a great idea to throw my package about 50 feet away from my door. The package bounced off my door so loudly. I went out to ask the driver why and let them know it wasnt okay. The driver ran through my yard jumped in their car and sped off. The speed limit is 20 mph and there is a stop sign half way down the block from our house, she was going so fast she ran right through the stop sign. I tried to talk to customer service and was told I would have a response in 1-3 business days. That was 6 business days ago
  

  uniuni

  Date: 05/12/2024

  Dear ******,

  Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable conduct of the driver during your delivery. We understand how upsetting and frustrating this experience must have been for you.
  We have located your customer support ticket and can confirm that the assisting agent has already filed a formal complaint with the drivers manager to ensure this incident is addressed internally. The behavior you described does not meet the standards we expect from our delivery team, and we are committed to taking appropriate actions to prevent such situations in the future.
  Once again, we apologize for this incident and appreciate you bringing it to our attention. If you have any additional concerns or details to share, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromGuadalupe M

  Date: 02/12/2024

  1 star
  Delivery driver did not pay attention to the address. Stated failed delivery attempt due to no unit number. There IS a unit number in the shipping address if he/she read it thoroughly. Now its back at warehouse and unsure if Ill ever get it.
  

  uniuni

  Date: 05/12/2024

  Dear *********,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by this situation and any inconvenience youve experienced.
  We have located your support ticket and confirm that our customer support agents have been actively engaged in resolving your inquiry. A second delivery was successfully booked, and your parcel was dispatched for delivery on December 2nd. You can expect to receive your parcel today.
  We regret the earlier failed delivery attempt and understand your frustration with the driver not thoroughly reviewing the address details. We have shared your feedback with the appropriate team to ensure greater attention to detail in the future.
  Thank you for your patience as we work to complete this delivery. If you have any further concerns, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromEt S

  Date: 01/12/2024

  1 star
  ****************. I recently placed 2 different orders that were supposed to be delivered by UniUni. Tracking shows failed delivery attempt after failed delivery attempt. This has been going on for nearly a month. I called customer service and, after being on hold for nearly 30 minutes, the person that answered lied to me about rescheduling delivery after verifying my address and contact information. The online customer support ticket system is worthless as they never respond to my inquiries with specific information. I suspect that UniUni is just a front for a criminal enterprise involved in smuggling or large scale theft.
  

  uniuni

  Date: 05/12/2024

  Dear Et,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your recent orders.
  We have located your support tickets and can confirm that our agents are actively engaged in resolving your inquiries. Here is an update on each case:
  Ticket for Updating Delivery Instructions and Booking Second Delivery:
  This request was successfully processed, and the second delivery has been scheduled.
  Ticket for Parcel Assigned to Driver:
  Your second inquiry concerns a parcel assigned to a driver on December 1st that has not shown any updates since that day. A request has been sent to the warehouse to verify the parcels location. Once the parcel is located and its status updated, you will notice changes to the tracking information.
  Thank you for your patience and for giving us the opportunity to address your concerns. If you have any additional questions or need further assistance, please dont hesitate to reach out.
  Sincerely,

  UniUni