Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromHanna P

  Date: 29/11/2024

  1 star
  I was expecting my package today and it is marked as delivered but I have not received the package.I received the text from delivery person and 10 minutes later I was on the street looking for him and he wasnt anywhere near and no package around. He didnt introduce himself so Im just assuming it was him because another 10 minutes later after I already was on the street looking for him I received a notification saying that my package was delivered. I checked every door around the building immediately and I checked the cameras inside the main office of my apartment complex but the package wasnt found. I assume that the delivery man decided not to leave the parcel at the door as he should have, but took it with him.

• Review fromjohn k

  Date: 29/11/2024

  1 star
  I ordered a seal kit for my pellet gun and received a small metal Santa. Guessing my seal kit went elsewhere. You would be well advised not to use this company

• Review fromCheyenne B

  Date: 28/11/2024

  1 star
  I would give zero stars if I could. Multiple failed deliveries and then they delivered to the completely wrong apartment complex and just left this outside and someone stole it. I have updated my delivery instructions to make sure a toddler could follow it but to no avail I emailed them on Monday when my failed delivery text came through and I have not gotten a response. This company clearly hired incompetent people and I wish the shipper wouldnt even use them. I have already gotten a lost delivery letter from them and had to fight to not repay for shipping. This company is a joke and needs to be shut down immediately.
  

  uniuni

  Date: 29/11/2024

  Dear Cheyenne,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced regarding your delivery.
  After reviewing your case, we have located your support ticket submitted on November 28, 2024, at 8:16 AM. At this time, the driver has marked two failed delivery attempts for your parcel, but we can confirm that it has not been delivered or stolen.
  To proceed, we kindly ask for clarification of your delivery details through your support ticket. Once this information is received, we will follow up with the warehouse to ensure a resolution is reached promptly.
  We deeply regret the inconvenience this has caused and appreciate your patience as we work to resolve this matter. Please dont hesitate to contact us through your support ticket with any additional concerns or updates.
  Thank you for giving us the opportunity to address this issue, and we look forward to assisting you further.
  Sincerely,

  UniUni

• Review fromAlyson S

  Date: 27/11/2024

  1 star
  Just awful. Supposedly driver tried "twice" to deliver to my phone. I called daily for 3 days asking about my package, asked for them to call me if any issues, and now my package is going back to a warehouse and maybe will be delivered at some point. Have never experienced such poor service and if you call, they put you on hold for 45 minutes and then really can't help you.
  

  uniuni

  Date: 29/11/2024

  Dear ******,

  Weve reviewed your case and wanted to provide you with an update. Your parcel was successfully delivered on November 29, 2024, at 12:56 PM. While there were two failed delivery attempts prior to the successful delivery, the driver did not provide specific reasons for these attempts, which we regret.
  To assist further, Proof of Delivery (POD) photos have been added to your support ticket for your reference. If you have any additional concerns, please feel free to reply to your support ticket, and our team will be ready to assist.
  We appreciate your patience throughout this process and are here to ensure any outstanding concerns are addressed.
  Sincerely,

  UniUni

• Review fromP. H.

  Date: 27/11/2024

  1 star
  Horrible delivery service. They have my package and it appears in limbo, no updates, no response. Don't think I will even receive package. lucky vendor gave me refund due to non delivery
  

  uniuni

  Date: 29/11/2024

  Dear ***,

  Thank you for reaching out. Upon reviewing your case, it appears that your parcel was delayed and unfortunately lost within customs. While we deeply regret this outcome, were glad to hear that the vendor has already processed a refund for you.
  We sincerely apologize for the inconvenience this experience has caused and appreciate your understanding as we navigate such challenges. If you have any additional concerns, please dont hesitate to reach out.
  Sincerely,

  UniUni

  P. H.

  Date: 02/12/2024

  The above statement is not true, I have a screen shot from ******* showing they received parcel from customs in *********** at 18:44:17 2024-11-22, I also spoke with them on Friday Nov 29th at 11:00 am at which time they stated my parcel was currently in a warehouse in my home town just waiting for a delivery person. This was also an outright lie as my home town is less than 1000 people with no warehouse. In my opinion the company is a scam operation and I will never purchase from a vendor that uses them.

  P. H.

  Date: 02/12/2024

  Unfortunately there are some lies in your response, I have screen shots from your tracker update showing that you received the package from customs on Nov 22, along with screen shots stating that the package is at UniUni warehouse being prepared for shipment. I also talked with one of your agents on Nov 30 who told me the parcel is in my home town and waiting for a driver to deliver. I asked him what warehouse as I live in a very small town with no warehouse facilities, he ensured me it would be delivered that day. You seem to be a very shady company and have lied to me in regards to the package. I will not deal with any vendors that use you for a delivery service and hope others do the same. Its unfortunate I can not attach the evidence.

• Review fromDanielle S.

  Date: 25/11/2024

  1 star
  I had a package being delivery by ******* on November 3rd 2024. The driver took photos of it being put into my mailbox but when I went to retrieve it on the same day the package was not there. I very much think that the driver took it right back out of the mailbox after taking the photo. The company does nothing to investigate further if a package looks like it was delivered in a secure location and because it was put into my mailbox rather than in front of my door where I have a ring camera, I have no camera footage of the incident. I had other mail in the box that was not stolen and Ive never had a package stolen from my home before or after this. Even when I called to talk to customer service about it they got rude and accusive towards me on the phone, this is a terrible company. I question any company using them as a carrier as well this such horrible ratings and reputation.
  

  uniuni

  Date: 27/11/2024

  Dear ********,

  Thank you for sharing your feedback. We sincerely regret that you did not receive your parcel and understand how frustrating and concerning this situation is for you.
  After reviewing the proof of delivery photo, it appears the parcel was securely placed in your mailbox, which is classified as a successful delivery according to our policies. However, we recognize that this does not alleviate the distress caused by the missing package.
  While we are unable to offer a refund without valid proof of any misconduct by the driver, we encourage you to contact the vendor directly to inquire about their policies regarding replacements or refunds. They may be able to assist further in this matter.
  For future deliveries, we recommend submitting a customer support ticket at ******************************************************************** to add specific delivery instructions, such as requesting the parcel be left in a preferred location with surveillance coverage. This can help provide peace of mind for future shipments.
  We also apologize if your experience with our customer service team did not meet your expectations. Your feedback about the tone of the conversation is taken seriously, and we will review this internally to ensure our representatives provide respectful and professional support at all times.
  Thank you for bringing this to our attention, and we truly regret the inconvenience this has caused.
  Sincerely,
  UniUni 

• Review fromJuan M

  Date: 25/11/2024

  1 star
  They do not update there system, my package was supposed to be delivered a week ago, they still have with no updates. They should be shut down for package theft, this is a crime. Please shut them down.
  

  uniuni

  Date: 27/11/2024

  Dear ****,

  We sincerely apologize for the lack of updates regarding your package and the frustration this has caused. We take your concerns very seriously and want to assure you that we are committed to resolving this matter.
  Our customer support team will be reaching out to you today to retrieve your tracking number and verify the current location of your parcel. We will do everything we can to provide clarity and assistance as quickly as possible.
  Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
  Sincerely,
  UniUni

• Review fromJoe P

  Date: 23/11/2024

  1 star
  Placed on order on ****. Waited for my order, tracking showed last leg delivery by uniuni. Tracking showed delivered to mail room. Showed a photo of an office building door and someone holding my package with my address clearly visible. Heres the problem. I dont have a mail room. My residence is a house. Contacted customer service and was told they would look into it and respond back 24/48 hours. I never heard from the back. Called again and agent said she couldnt find info on the tracking number on thier system when it was still visible on thier site. Was told they would open a case and would respond back in 24/48 hours. ***? I now have serious concerns I have another inbound package which used this same courier service. All the reviews Ive read were all negative and im worried that my next package is going to be lost or stolen by this company. If youre ordering anywhere overseas you need to confirm that your sender isnt using this service. Like I said i have a bad feeling Ill be posting another negative review real soon

• Review fromRobert D

  Date: 22/11/2024

  1 star
  Said packages delivered picture of totally different address picture in hand talked to people who own house was told driver returned packages to van and left been over a week now and I'm getting run around I would never recommend

• Review fromMonique K

  Date: 22/11/2024

  1 star
  I would like to bring to your attention an ongoing issue I am experiencing with package theft related to your company. It seems that I am not the only one facing this problem. Recently, I learned that another customer had their package stolen at the same address, by your delivery driver. The photo used for their delivery shows a dog in the background, similar to the photo taken for my package. I find it concerning that after the driver took a picture of my package inside of there vehicle, the follow up photo where he left was not my package. Upon closer inspection, the labels on the packages are different, indicating that the picture does not belong to my delivery. Moreover, the ** code on my package is located at the top, while the one in the photo is at the bottom right. the same as the other person who package was stolen. We received the same pictures with the dog in the background and we ordered packages at different times. My package was stolen on October 28th by your delivery driver, and I have been in contact with your representative since then. This situation is unacceptable, and I hope to hear back from you regarding a resolution soon and will inform corporate. Thank you for your attention to this matter.