Reviews

This profile includes reviews for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Telus

  100 510 W Georgia St Vancouver, BC V6B 0M3

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  Telus

  810-201 Portage Ave. Winnipeg, MB R3B 3K6

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  Telus

  826 Yates St Victoria, BC V8W 2H9

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  Telus

  788 Beatty St FORMER: complaint Vancouver, BC V6B 2M1

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  Telus

  10020 100 St Edmonton, AB T5J 0N5

Review Details

• Review fromDamandeep

  Date: 24/01/2023

  1 star

  Damandeep

  Date: 24/01/2023

  These people market saying you wont be charged for cancellation within 1 month. But sent a bill for my usage after 2 months.
  **** **** *** ***** **** ********* ******** Worst experience ever.

  Telus

  Date: 26/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromShahid S

  Date: 19/01/2023

  1 star

  Shahid S

  Date: 19/01/2023

  * ******* **** **** ***** ***** *** ***** They have call centers in the Philippines. There, agents laugh at you, insult you and there is nothing you can do.
  I complained to the Head Office and they didn't even respond. The reason, they save $$$$ and who gives a damn if we get insulted. Not by one agent, but many.
  Keep it up. Hope this money goes a long way.

  Telus

  Date: 23/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

  Shahid S

  Date: 23/01/2023

  Thank you for your response. Telus will never reach out. I had even emailed their CEO and they didn't even acknowledge the email.

• Review fromMike J

  Date: 19/01/2023

  1 star

  Mike J

  Date: 19/01/2023

  When I moved out of my home, and started internet service at the new location, the new service was terrible and I wanted to cancel and go with ****. They wanted me to pay out the entire 24 month contact despite me moving and trying to stay with them!

  Telus

  Date: 23/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromBrent S.

  Date: 04/01/2023

  1 star

  Brent S.

  Date: 04/01/2023

  Telus has been double billing me since July 2022 resulting in over $800 on an entry error Telus billing made. After 2 hours on hold followed by another 2 hours with various agents, much of that on hold, listening to agents recite scripts and no resolution. Horrible experience as Telus steals over $800 from our household. I have been a Telus customer all my life. I expected more.

  Telus

  Date: 05/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromandrew s

  Date: 29/12/2022

  1 star

  andrew s

  Date: 29/12/2022

  I had cancelled my service on Nov 26, 2022 and had transferred the service. I was then billed for BOTH services and continually billed after the cancellation after giving them advance notice of the transfer to my wifes dad's telus. I then talked to 2 reps and the second incompetent loyalty rep transferred my service without asking for authorization to move it that minute and disconnected the other service while my wife's dad was on an interview call.
  The third rep tried to negotiate with me by giving me a lacking credit. I just want this fixed... I tried to escalate the problem and was further disconnected and not contacted back.
  Billing unauthorized payments after a transfer of service and cancellation is Illegal because it is non consensual. * **** ** ********* ** **** **** *** ***** ******** 

  Telus

  Date: 03/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromTK

  Date: 29/12/2022

  1 star

  TK

  Date: 29/12/2022

  Bait and switch of an offer emailed directly to me. Telus emailed me an offer of services but refused to honor the offer. I am a loyal telus customer of 25+ years but their disingenuous business practices are causing me to move ALL my business dealings with them elsewhere. I would be open to a resolution to this issue but their “resolution” department was terrible and wouldn’t even discuss a resolution to their internal business solicitation shortfalls. A classic example of big business sticking it to the consumer! Looking for BBB to assist in escalating my concerns to a department that has some ability to provide some equitable resolution that would allow me to retain a business relationship with this company!

  Telus

  Date: 03/01/2023

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromMinaz M

  Date: 16/12/2022

  1 star
  Telus Mobility Issue
  I am a corporate client and purchased a new ****** ***** * *** on Oct/15th 2022 from your Telus store on Broadway. The issue with the screen flashing and shutting off started happening on Nov/30th (44 days later). I took the phone back to the store and it was sent for repairs. I specifically explained that I need the phone back as soon as possible due to a program app we use. I was told it should take about 4 days which was acceptable. After 10 days I had still not received my phone as spoke to customer service at Telus. I was assured someone would contact me. No contact for 3 days and called Telus again. I was asked to pickup my phone on Dec/14th from the store and was assured the phone was repaired.
  After 2 hours the same issue occurred and contacted the store only to find out nothing was done, the simply reset the phone which I had done 4 times prior and they were aware of this. The store said there is nothing they could do and asked me to contact Telus Support. After contact Telus and let them know that I would either like to phone to be replaced as it was new and obviously defective or to cancel my account. I was told to go to the Telus corporate store in Pacific center Mall to get my phone replaced.
  When I got there, I was told they do not replace phone and would need to be sent again for repairs. They checked the notes on my account and it specified to go to their location for a replacement.
  I was told there was nothing they could do. I contacted ****** and it took them 1.5 hours to solve my issue (Defective screen) that Telus could not solve in 15+ days.
  I have yet to hear from anyone at Telus regarding this issue
  As mentioned, we have a corporate account . I will strongly recommend to our committee that we change our mobility supplier away from Telus due to unacceptable service and lack of customer care.
  You have lost a very loyal and dedicated client.

• Review fromHarold S

  Date: 14/12/2022

  1 star

  Harold S

  Date: 14/12/2022

  We moved from our residence ** **** ** ** ******* on March 21, 2022.
  I had previously asked Telus to discontinue our services as of that date.
  They continued to charge us well beyond that date into the summer of 2022.
  I attempted to contact them by emails, no response.
  I offered to pay our bill to March 21 and they responded by saying that I was lying and had
  not disconnected their services. This is a fraudulent attempt at theft on their part and
  despite the fact that they have now resorted to threats made by a collection agency, ******* ****** ******** ****, I will not pay them $892.14 as ordered.

  Telus

  Date: 21/12/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromWordsWork

  Date: 14/12/2022

  1 star
  From a disorganized website laden with jargon which bears little resemblance to English, to a voice which attempts to redirect your call (an irritating AI service with no discernable intelligence), I am increasingly disenchanted with Telus.
  After 31 years as a loyal – and usually happy – customer, **** is looking increasingly attractive.
  Most recently, Telus divested themselves of the shared domain hosting service. I declined to deal with the “recommended” company and chose a Calgary firm I know and trust. Nonetheless, Telus continues to charge me for a service they no longer provide. In an hours’ long attempt to speak with a real person, when I did finally finally get through, I got the run around. Literally, a circular argument. They offered to connect me with someone at their new service provider who would answer questions about my bill (disregarding entirely my repeated protests that I have no relationship with this company).
  Do you understand this? I sure as hell don’t. The bill is from Telus, I pay Telus for services rendered. If I’m not getting the service from Telus, why are they charging me?
  As an aside, the “other” company wanted my credit card information. Up front. No one gets my credit card information for automatic payments. They spammed me for a month with (bilingual) reminders about their bill (despite the fact I elected to take my hosting elsewhere). I really don’t care where they’re based (although, as a westerner, I prefer dealing with western Canadian companies), I didn’t know them, didn’t have a relationship with them, they didn’t contact me to answer any questions before “taking over” my hosting … Telus just handed everything over; including my e-mail address. I made a good call on that one.
  The fact remains, however: Telus is not improving with age. How on earth are they going to keep their customers if they can’t keep them happy?

• Review fromE. D.

  Date: 11/12/2022

  1 star

  E. D.

  Date: 11/12/2022

  I terminated my services with Telus and received my final bill a month ago. I had a credit on my bill but, unlike other providers, Telus does not automatically credit that back to my credit card. I have to call them to request this and the wait time is over an hour. This is a dishonest business practice and I should not have to chase down a refund that is owed me. I wonder how much money Telus has made in keeping refunds owed to customers. I'm surprised this is legal.

  Telus

  Date: 14/12/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

  E. D.

  Date: 15/12/2022

  Telus called me to explain that I would receive a refund after three billing periods. I appreciate the resolution and hope others will see this so that they don't waste an hour on hold with this kind of inquiry. I'm not sure why that's needed (especially as all the equipment had been returned), but I think it would serve Telus well to actually explain that to customers.

  Telus

  Date: 21/12/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.