We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canada Life has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.01

    Average of 107 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • D J P

      Date: 08/11/2023

      * *** **** **** ** *** **** ******* ** *** *** *** * ******* ****** **** *** *** *****  * ** *** **** *** **** **** *** *** ********** **** *** **** *********** ******* *** ** ** * *********  Poor almost non-existent customer service and claims handling. And the website also not efficient.
      ****** ** *** **** ** **** ***** *******

    • Ronald F

      Date: 31/10/2023

      **** ******* ** ** ******* ***** ****** From long queue wait times to known glitches in their claims submission software by all means choose them if you have a lot of time on your hands.

    • Jean F

      Date: 27/10/2023

      Always a long wait to reach someone there ( 30 plus minutes) than half of the agents don't listen properly when you ask questions. Also they make you fight for things to be covered and cheat you if they can

    • Lynda S

      Date: 26/10/2023

      Very long wait times when calling. Long wait times for reimbursement. Wrong information 50% of the time. Serious errors on their part. **** **** ** **** ******* *** ****** ******* ********* ******** 

    • Leo T

      Date: 24/10/2023

      I've been trying to get a hold of someone in their customer service line regarding a claim about prescription drugs that I require and have not gotten a hold of anyone for weeks. I am about to run out of my asthma medication and still haven't been able to connect with anyone. I call and am on hold for 2 hours a time. The customer service is atrocious. **** ****** ****** ** *** *** ****** ***** ** * ****** ****** **** *** ********* *********

    • Tania R

      Date: 16/10/2023

      I have to fight for every claim. Even though it’s obvious I should be reimbursed. And trying to call for information is a joke.
      Used to be with ******** and they were fantastic. These guys not so much.

    • Helder S

      Date: 15/10/2023

      Impossible to get a hold of anyone, as no one answers the phone and there is no opportunity to leave a message. I was able to contact them through online chat 3 times and every time they couldn’t help me and said someone would call me back in 3-5 business days. No one ever called back. Canada Life is the worst insurance company I have ever dealt with.

    • Melody C

      Date: 15/10/2023

      The only way to submit claims are through their website and their website always has issues submitting claims. The claim center is never working and when I get momentum to submit it, it never works. The interface is not friendly and the the buttons don’t work and they are confusing.

    • Nicole H

      Date: 13/10/2023

      Called to get approval for a 6 month refill on our prescriptions to take south.as I do every year with no issues.
      After many phone call’s with them hanging up on me I finally got through to ask the status of our request, still can’t tell me if it’s approved after 3 weeks of waiting .
      Absolutely the worst service. Their app doesn’t work * * ***** ***** **** **** ******** ** **** ** *** ****** ******* ******** 

    • Allen E

      Date: 28/09/2023

      * ** * ******* ******* ********** ******** *** *** ***** **** *** ******** ****** **** ********* Since Canada Life was contracted, regular covered health care expenses have become a nightmare to get paid out on. It is virtually impossible to contact Canada life for explanations. I have also been unable to contact MSH Canada life Travel health provider. * ***** ****** ** ** **** ** **** *** ***** **** *** *** ******* ******** *** **** * ********* ****** **** ********* 

    Canada Life is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.