Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Canada Life has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Canada Life

  60 Osborne St. North Winnipeg, MB R3C 1V3

• 

  Canada Life

  255 Dufferin Ave. London, ON N6A 4K1

• 

  Great-West Life Assurance CO

  400 - 245 Eglinton Ave E Toronto, ON M4P 3B7

• 

  Canada Life

  302-10110 104 St Edmonton, AB T5J 4R5

• 

  Canada Life

  15 Hebron Way St. John's, NL A1A 0M1

Review Details

• Review fromS Connor

  Date: 05/09/2023

  1 star
  ******** ******* *******. They took on PSHCP , *** ****** **** ** *** ****. I’ve called 5 times over the last 2 months , nobody is able to help me get into my account to submit claims. It’s an error on their end and I’m promised each time that someone will get back to me and nobody calls. People who work there have no idea what they are doing.

• Review fromK Dawn L

  Date: 30/08/2023

  1 star
  CanadaLife took over the Public Service Health Care Plan and it's been an absolute nightmare. No agents available to chat. No one answers email requests. My claims were processing fine then suddenly only my dental care plan was displaying - an error message "it's not you it's us" pops up if I try to submit claims. Yeah it IS you and it's been weeks of this still error unfixed with my medical expenses piling up. Absolutely a shame **** **** **** ** * ******* ******** ******* *** ****** ******** *** **. I'd give them 0 stars if I could.

• Review fromBill L

  Date: 30/08/2023

  1 star
  ** * ******* **** ****** my benefits (***** )switched to CanadaLife from ******* in July 2023. I switched all my personal info from ******* ** ****** **** as required . This included my personal banking info for direct deposit! My first several claims were paid out of pocket as the pharmacy was unable to hook up to the CanadaLife system. The first claim was sent in to CanadaLife on 6 July 2023 and was processed (paid) on 11 July 2023 ! As I an enrolled for direct deposit it should have been in my account within a couple business days. Almost 1 month later it showed up in the mail in the form of a check ! So much for direct deposit. My second claim was submitted on 29 July and processed paid on 30 July . It is now 30 August and no reimbursement has been received ,! I have tried calling every couple days only to get a massage saying no one is available. I have sent an e mail which which has never been returned! Even though an auto response stated someone would respond within 3 days ! I have tried the live chat twice which timed out after 15 minutes with no one responding to the chat request. I received a generic e mail yesterday (Aug29, 2023 )that was sent out to all ***** members stating how happy they are to have our business ! * *** * **** **** *** *********** ** *** ****** **** ******* ********* **** * **** *** *** *********** I sent another e mail today with an automated 1-3 day reply assurance! I have phoned ******* ******** and was advised only CanadaLife can deal with these issues. Totally unacceptable service by this company *** ** *** ***** ** **** ** **** **** ************ 

• Review fromMaria B

  Date: 30/08/2023

  1 star
  I had my issues with *******, but that's whole other ball of wax, but at least with them I was able to get a rep on the phone!
  As for CL, If I don't call right at 8AM when they open the phone lines, I'm **** out of luck on getting a hold of anyone. I'm a FT public servant and find having to revisit the status of my claims & trying to contact someone at CL is another FT job on its own. I've been submitting subscription claims for my diabetic *** supplies $***/month as well for my insulin pump supplies in excess of $*** to which I have yet to get reimbursed. These claims date back to May 2023. I have been calling CL since mid July to get a status to which I've heard:
  -It'll be processed in the next couple of days
  -You'll be getting an e-mail in the next few days stating it's paid
  -Oh it's in queue they are working on it now
  And the most recent one:
  -You submitted the claims under MEDICAL when it should have been submitted as a DRUG claim, so we had to resubmit these in the system to the Drug claims dept & that takes time
  I told the rep that I had no other choice but to send it as a Medical claim as under the Drug umbrella there is NO OPTION to select *** or Insulin Infusion supplies.
  I was ***** **** ** *** made to feel bad that I did something wrong, when I did ABSOLUTELY everything correctly. I even asked if there was something they needed from me to move this ahead. I have been providing supporting docs (letter of necessity & Rx for ***) with ea. claim so they have the supporting docs to move ahead.
  CL should have anticipated the number of PS they were inheriting as a result of the ***** transition. *** ******* *** ***** **** *** ***** ***** ***** ** *** ***** ** ********  *** ****** ** ** ** ** ******* **** ***** ****** ****** ******** **** ***** * **** ***** *** ****** *** *** ******* **** ****** ******** *** ********* *** **** ********* ** ***** I'm tired of the **** *** *** lines I'm being fed. I wish they never got the contract. **** ***** ******* ***

• Review fromJOHN M

  Date: 30/08/2023

  1 star
  * ***** *** ***** **** *** ** their call center people *** **** ******** I have talked to 5 of them this month. I talked to "Kevin" on the french side for 30 minutes. Zero help. ** ******* **** ****. He said he would transfer me to a person who could help. He just put me back into the queue. I waste 1.5 hours each call. I started calling July 2nd.

• Review fromSteven M

  Date: 16/08/2023

  1 star
  I have been in touch with PSHCP team - and it has been a horrible experience. No one has an answer, and does not know who I can get answers from. I have submitted a claim online and it has disapeared and noone can see the claim. It has been 3.5 weeks since it has been submitted and not a single answer on anything. What a terrible transition and lack of customer service skills on every single team member i have spoken with.

• Review fromJoan D

  Date: 16/08/2023

  1 star
  **** ******* ** *** ****** ******* ****** **** **** *** * ***** **** **** ** ***** ** * ******
  We have been denied coverage for non-drug items that are covered. (Dependents, coordination of benefits).
  We have resubmitted claims and been advised we need to update our positive enrolment, but our positive enrolment confirmation clearly identifies dependents and co-ordination of benefits, and a review of our drug claims which went through indicates coordination of benefits. So we are mystified.
  We sent a email last week asking what we need to do to fix the positive enrolment and received a form answer with 5 FAQs which had nothing to do with positive enrolment. We were then asked to tick a box if we were not satisfied with the answer and someone would look into the matter, but still no answer. We have asked for a contact name or for someone to contact us, but that has not happened.
  Despite promises by the company Executives in July and a misleading statement on the Canada Life website, there is no one to answer the phone (I try daily) and the chat function does not work.
  This is not a free service. We are paying premiums for our health insurance.
  I have sent them a letter with all the details of the claims and hope to a positive response shortly. ** *** ** **** ********* ******** ***** ** ***** ****** ***** ** *** ***** * 

• Review fromKathryn O

  Date: 10/08/2023

  1 star
  ***** **** ************* No one answers your emails, no one exists at the Chat line and the phone number hangs up

• Review fromJen R

  Date: 31/07/2023

  1 star
  We recently submitted a claim for a medication. The first time we filled it, the out of pocket cost was approximately $** which wasn't too bad. Not even a month later, we refilled the prescription and the out of pocket cost was now $**. Upon further review, Canada Life came up with ***** reasons about why they didn't cover more. The same exact cost was submitted for the claim on both prescription refills, the same dispensing fee. Our plan is to cover 80% of this particular medication. The medication cost is $*****. The dispensing fee is $****. Canada Life paid $*****. Out of pocket was $*****. But then about three weeks ago, I ordered the exact same medication (same DIN and manufacturer) and the costs were all the same (medication was $*****, dispensing fee was $**** and insurance paid $*****... so out of pocket was $*****) HOW? ** ****** **** ******* ******** ***** **** **** ***** **** **** **** ** ***** *** ****** ***** 

• Review fromMohammad K

  Date: 10/07/2023

  1 star
  This company has no customer service at all. The call centre will put you on hold for minimum of 2-3 hours! I have been contacting with them for over 2 months to resolve one simple issue. * ** ********* *** **** ******* *** ********** ** *** *** ******** ** ******* **** ******* ****** ** ****** **** ********* *** ******* ** *******