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Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Life has 11 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 107 Customer Reviews

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    Review Details

    • Sylvain D

      Date: 10/07/2023

      * *** ** *** ********* *** ** ****** *** ** **********.
      My drug store was unable to process the payment online directly with Canada Life. I was also unable to send the info online for processing.
      I am unable to reach Canada Life by phone or by texting on their website. There is no general messages on their web site to alert us of any problems.
      **** ********* ******** **** *** **** ** ****** **** ** *********

    • Lilian K

      Date: 29/06/2023

      Terrible service! Keeps giving me the run around and delaying refunds for as long as they can. **** ***** *** ****** ** ********** ***** ****** ********** Also, their app and website are very buggy. * ***** ********** *** ** ******** **** ***** 

    • Kris B

      Date: 27/06/2023

      ***** ******** ******* ***** I have been eligible for company group health benefits for 7 months (at the time of writing this review). There was a problem with the activation of the account and still to this day have yet to resolve the problem so I can use my benefits (that I am already paying for)
      - Website down ************* (technical difficulties)
      - App error (that doesn't let me sign in)
      - Customer Service phone quality cuts out and can barely understand them.
      - I was hung up on repeatedly after been on hold for 30+ mins. Very Rude on the phone.
      - Promised 6-10 days to fix my account so I can use my benefits. STILL waiting, *** ***** ******* **** ******

    • Doug B

      Date: 16/06/2023

      **** ******* *** ** ****** *** *** ********* In the space of an hour, I was lied to, had an online chat "responder" discontinue a conversation because I asked the question "where on your website can I find the statement "processing requires 6-10 business days", and as part of a phone conversation, when asked if the email address to be used, I responded yes, as it was my own private email. Yet the email was sent to an account which has multiple users who I would not want the information shared with, which is not even on my profile anymore. * ** ************* *** *********** ** ******* ********* **** * ** **** ******* * **** ** ** ** ********

    • Christopher G

      Date: 10/05/2023

      Very upset with the treatment by Canada Technical support staff. I have been waiting for 2 months. About a month ago Kyle said my issue would be resolved in 24-48 hours. Went to submit a claim today and Taiwo said my issue would be resolved in 24-48 hours. When asked to speak to a supervisor I could hear talking and said tell him I will contact in 24-48 hours. I am starting to realize that 24-48 hours is code for do nothing. I pushed until Taiwo suggested I set up another account. In the end the issue was only resolved because I refused the 24-48 hour solution. I will be advocating for a new provider.

    • Lynda S

      Date: 26/04/2023

      There should be a recourse for people who are having issues getting legitimate claims processed. I really have no words for the level of service being provided by their customer service agents.
      ** ******** ************ **** **** ******* ******** ***** ****** *** ** *** **** ************** ****** ** * **** *** ***** ******* ** *** ******** *** they clearly do not care or make customer service a priority.

    • Monika S

      Date: 21/04/2023

      They do not even deserve one star. Unprofessional *** *********** - worst customer ‘service’ I have ever experienced

    • Lilly Z

      Date: 12/04/2023

      Very ***** Canada Life Health & Dental claim processing
      It has been over a month, my dental claim is still under processing.
      No communication, no response, just let you wait forever, asking non relevant question, even lost the proof I uploaded on line as well as I specifically sent to Canada Life designated email address.
      Unprofessional *** ************** this is how I can describe Canada Life, very disappointed.

    • Dawn N

      Date: 23/03/2023

      Absolutely the worst benefits company I have ever had. They cover nothing, it is so exspensive. They constantly leave payments pending for months.

    • Nicole M

      Date: 15/03/2023

      Canada Life customer service is the worst I have seen.

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