Reviews

This profile includes reviews for Day & Ross Freight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Day & Ross Freight has 3 locations, listed below.

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  Day & Ross Freight

  398 Main St Hartland, NB E7P 1C6

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  Day & Ross Transportation Group

  11470 131 St Surrey, BC V3R 4S7

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  Day & Ross Inc

  2740 Sheffield Road Ottawa, ON K1B 3V9

Review Details

• Review fromBonnie D

  Date: 22/04/2023

  1 star
  Horrible company!!
  I had a shipment delivered by Day & Ross recently that took over 3 weeks to come from Toronto to Ottawa, and it sat here in the Day & Ross facility for most of that time. Inquiries led to the info that it was held up because it was a 2 man delivery. Got the vendor involved. On the day it was finally promised, got a call from the delivery guy. He couldn't deliver because it was too heavy and they sent him out alone. I should wait for tomorrow. My whole project had been on hold for days awaiting this delivery, so I offered to help him. Together we managed the delivery, and Day & Ross saved the cost of a second delivery person.
  After that experience, my heart kind of sank when I saw that another item I ordered was shipped through Day & Ross, but I hoped that the first shipment might have been a one-off. NO! Still awaiting that order. According to tracking, it moved reasonably quickly the 200 km from source to Ottawa, and has now been sitting here for 9 days!
  Terrible company!

• Review fromRay S

  Date: 19/04/2023

  1 star
  I would give them zero stars if the system allowed it. Two items shipped via Day & Ross by ************ from Quebec to British Columbia. Day & Ross received first item March 28, and the second March 31. The fist item took 17 days to be delivered, and was a week late when it was. Tracking the item, it actually drove past my town 3 times between April 1st and April 6, and on April 7 it was scanned in at their Calgary location! IT WAS NOW HEADING BACK EAST AND HAD LEFT THE PROVINCE!!! It had left Calgary and travelled for another day eastward. After much ado with Home Depot the order was finally turned around and delivered April 14. I was unavailable for the delivery, so I had a friend there who signed for it. Had Day & Ross informed me of the pending delivery, I could have accommodated, but they did not. There wasn't even an "Out for Delivery" notification in the tracking. I just magically appeared from Calgary. The item packaging was DESTROYED. The driver took it out of the truck, and placed it against the wall outside the building. It was so bad, that when I arrived half an hour later to put it inside, the box wouldn't hold the parts inside. There were massive holes, the corner banding was broken, and the big crate staples along 3 sides were dislodged, so I literally could not pick up the box to put it inside. I had to take the pieces out one by one and move them in side. upon inspection, about half a dozen parts were damaged! I am currently dealing with Home Depot over this. That is so beyond failure! Item 2 which left three days later is 10 days late at this point. It took 15 days to go from Quebec to Calgary, and has been sitting in Calgary for 5 days without ANY activity! I can't believe this company! They are beyond incompetent! Two items and 100% failure! I am beside myself with anger over this! This is almost a $3000 dollar purchase between these two items! **** ****t says day & ross are "working hard" to get my item to me! RIGHT!

• Review fromRavi S

  Date: 14/04/2023

  1 star
  Service was horrible. Requested a pick up online and I literary advised that our Warehouse will closed at 4:00 PM and the driver came at 4:20 PM. It is very inefficient. it took me 30 minutes to get to their customer service for request for LTL pickup. I was talking to one of their customer service team and I was not done talking and the lady put me on hold for no reason.

• Review fromMatt b

  Date: 12/04/2023

  1 star
  Called for a quote and billed our customer. Call back to pay with same quote number on the same day and they changed the rate! Sure, we'll eat the difference.... $$$.
  Thank you, here is the 1 star your service deserves.

• Review fromRyan J

  Date: 08/04/2023

  1 star
  Two week delay to get item from Ontario to Victoria, and then another week+ sitting at the depot before they could get it to my house. When it arrived, the box and item were completely thrashed - had to refuse the delivery and order another one. If you can, avoid at all cost.

• Review fromDavid Z

  Date: 01/04/2023

  5 stars
  I had an excellent experience shipping a car hood from Regina to Victoria. Cost was reasonable and there was a saving for picking up at the depot. I was able to track the progress on their website - took 4 days, which I thought was fast for a large item. It helped that the seller did an excellent job getting a perfect packing box.

• Review fromRex L

  Date: 17/03/2023

  1 star
  I would avoid hiring them!
  First it took 6 days to get from Montreal to Victoria BC, not too bad BUT then it took another 8 days to get from Victoria to Salt Spring Island...merely 72 kilometres!?
  When my heat pump finally arrived it was delivered by two young men, on a pallet and they used a pallet jack to get it 15' from my door. Being a senior, I asked if they could help me get in in the house...yep 15'! They looked at me like I had three heads and assured me it was something I could move myself. Ok I said. When I went to move it one piece alone weighed 105 lbs!!
  I consider this very thoughtless and poor service!!
  I will not be dealing with them again! Use them at your own risk!!

• Review fromHope P

  Date: 12/03/2023

  1 star
  Absolutely terrible company. If I could give a 0, I would. I've never in my life had such issues trying to set an appointment for delivery of a 55" TV! They do not deliver to your door if you live in an apartment building. They rarely answer the phone and everyone you speak to has a different answer for every question you ask. They have no options for delivery for anyone with disabilities who cannot carry something heavy from the lobby of their building. The customer service is absolutely repulsive. It's no wonder they have such a low rating on ******. Stay away from this company at all costs! It's not worth your sanity!

• Review fromLynn M

  Date: 27/02/2023

  1 star
  Unreliable
  Order bathtub thru **** ***** who used Day & Ross Freight. We were given an estimated delivery date which was 2 weeks ago.
  Text Day & Ross who said the tub was in Calgary (why it went to Calgary instead of Edmonton is another one that didn't make sense), and held back, due to weather.
  Called again this morning and told it was held back, due to a computer upgrade.
  Neither person I smoke to could or would give me an estimate for delivery, which is holding up our bathroom renovation.
  All other items we ordered have arrived thru other delivery services, without any delays or issue.
  Day & Ross Freight are not reliable or accountable in my view. I do not recommend them.

• Review fromAli C

  Date: 24/02/2023

  1 star
  Worst service I wish I can give them zero star . I placed an order through ******* and they had to deliver it , kept in changing the delivery dates . They give you multiple calls confirm delivery date and on the day on delivery they cancel it . My delivery date was confirmed via phone and email yet canceled thrice . They call you at office time if you don’t pick up your shipment is delayed and when you try to give them a call back , hours of wait . They want confirmation on emails and phone both so basically you don’t work you just reply to them every one hour assuring them you will be at home and you will open the door and sign upon delivery worth $200, horrible experience. When you try yo confront them they cancel your delivery all together. Horrible customer service .