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Business Profile

Auto Parts

Kids on Wheelz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for Kids on Wheelz's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kids on Wheelz has 2 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order August 17 for a quad. Order was processed and was due to arrive within couple weeks. I have made many attempts to get an update on order. I be got One response saying they would check with warehouse. I have sent five emails since then to see what is going on. I have tried calling this business up to 20 times And no one answers the phone. I was supposed to be here Long before September 21.

    • Initial Complaint

      Date:17/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a kids quad on july 17 from Kidsonwheelz and was told estimated delivery was from july 24 to August 1. They told me it was shipped about month ago and I got a tracking number but it's not working, no updates. I've been trying to contact them last few weeks and I'm not getting a response.

    • Initial Complaint

      Date:23/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a die cast *** model on August 14 2024 from Kids On Wheelz for $95.92 CAD. Received a confirmation email that said they are getting my order ready to ship but have received nothing after that. I did not receive the product. Have attempted to contact the business via email, phone and through website contact us with no success

    • Initial Complaint

      Date:20/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 08, 2024 at 01:58PM, for a total of $1,835.99. The item I purchased: ***** ********* | 1500w Electric ATV | Brushless | 48V
      The company states that they ship within 1-2 business days after payment, and I paid in full on August 8, 2024. Please view the attached files. However, it has been 11 days since my order was paid for, and it has not even been shipped. Furthermore, I have reached out to this company numerous times. They do not respond to emails, calls, or social media page messages.
      I want the item I purchased to be delivered to me.

    • Initial Complaint

      Date:29/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item and realized it was the wrong scale. I contacted them as soon as possible. They hadn’t shipped yet but refuse to cancel the order

    • Initial Complaint

      Date:29/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** ****** 110cc Gas Atv came but has no reverse switch or stick. We received this on May 17, 2024, and since then we have called, texted, emailed, left messages and used their chat and no responses regarding these concerns. I have all the documentation to support my relentless effort to contact Kids on Wheels.

      We would like to have one with a reverse or a refund.

      I am looking forward to your assistance in this matter.
      *******

    • Initial Complaint

      Date:23/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a kids ATV through a website called kidsonwheelz***, I received no shipping information, I contact them and they give me the run around and they won't refund me. It's been almost 2 months since I placed my order.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased (August 2022) a motorized kids' car *** *** ********** ******** (October 2022) online from Kids on Wheelz on my *** ******** **** card (919.99). The Car was used only 5-6 times and stopped working completely on July 2023, less than a year after the original purchase. The original warranty papers with the car stated the warranty from the company was one year plus 90 days. Since July 2023 we have repeatedly attempted to make contact by email and phone to Kids on Wheelz to no avail. No answer on the phone, no returning messages, no answer to emails. * ** *** **** ** **** ** * **** ******* ** ********* Having purchased it using my **** , I contacted *** **** in July 2023 and they instructed me to forward a claim to their insurance agency; ******* ****** **********. They have since twice denied the claim saying that the responsibility lies with the original supplier Kids on Wheelz and *** **** "extended" insurance does not cover it because it happened within the original warrenty time frame of "one year plus 90 day period. I debated with (*******) what is the point of the extended warrenty
      claim. *** claims that your purchases are covered using their ******** ****'s but this is ********** ********* *** unfair to the average consumer

    • Initial Complaint

      Date:25/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my order and it was placed March 4, 2024 and today is April 24, 2024!

      There is NO TRACKING information at all!! They are impossible to contact. I have tried several times in a variety of ways!!

    • Initial Complaint

      Date:02/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an electric kids bike and never arrived and will not respond or answer calls

    Kids on Wheelz is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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