We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Kids on Wheelz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for Kids on Wheelz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kids on Wheelz has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product (new battery with a quick-release case for a ride-on car) from KidsOnWheelz.ca on October 10, 2023. I received an order confirmation advising that I would be notified when the order was shipped. (Order #********)

      Receiving no notification, I sent an e-mail to *******@************.ca on November 17, 2023 requesting an update.

      Receiving no response, I sent a second e-mail on December 30, 2023, again requesting an update.

      Receiving no response, I mailed a letter on January 23, 2024 to Kids On Wheelz at 2450 Finch Ave. W Unit 12 North York, Ontario requesting both an estimated delivery date and a response. I included copies of my two e-mails.

      I've been very clear in my communications: I do not want a refund, I want the product, and I'm prepared to wait for it.

      I am not, however, prepared to wait any longer for a response. I am now seeking third-party assistance to pressure the company to respond. The BBB seems to me to be a reasonable place to start. By month-end, I'd be inclined to engage social media.

      I'm feeling like I've been scammed and that the company's glowing on-line reviews are something less than authentic. I feel that consumers who are considering a purchase would be well-informed by my experience.

      **** *******, Winnipeg

      Customer Answer

      Date: 03/04/2024

      I’m following up on the message that I received from you on March 12 regarding my request for assistance in extracting a response from Kids on Wheelz about the on-line order I had placed on October 10, 2023.  Two points:

      First, your letter to me ends with a note that you are waiting for Kids on Wheelz to respond to you and that you will contact me when you require input.  I assume that, because you have not contacted me, Kids on Wheelz has not contacted you.  That I am simply seeking a response from them - the most fundamental element of customer service for any business - and that they seem incapable or unwilling to respond to you after three weeks is, I think, indicative of a level of contempt they must hold for their customers.  Moments ago I discovered the reviews of Kids on Wheelz on your website.  I suspect now that if the company were to refund every complainant’s money today, they’d be bankrupt tomorrow.  Increasingly this so-called business appears to me to be a scam.

      Second, previously I should have confirmed for you that my payment was received by Kids on Wheelz.  * **** ******** * ******** **** ** ** ******** ******* ********* ******* *** ********  I paid via ******* which is linked to my ******** ******* card.  The company gets five stars for it’s prompt handling of my money.


      **** *******

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there,

      I ordered a ***** ***** children's wagon from the Kids on Wheelz website on January 17th, 2024. The item was showing as 'in stock'. I then was charged for the item ($230.53 CAD) and received a confirmation email from the company. Now, almost 2 months later, I have not received the item or even a shipping notice for the item. I have reached out to their customer service team through email (multiple times), phone call (and text message as was suggested on their voicemail), and even messaged them via their Instagram account. However, I have yet to receive any reply to date. My inquiries have all been to simply check in on the status of the item, and to let them know that if it is in fact out of stock, they could simply notify me and arrange for the item to be refunded. Their collecting of my money followed by zero follow-through in any reasonable timeframe, plus complete lack of communication or response is completely unacceptable and seems to be bordering on **********.

      My wish in this relatively small but still important manner is some assistance in holding the company accountable and either receiving my item in a timely fashion or being immediately refunded.

      The order # for this item was ********.

      Thanks in advance for your support.

      ****** ******

    • Initial Complaint

      Date:22/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a "****** ******* GoKart Pro Electric" GOKart on December 24. I have contacted the business Kids on Wheelz multiple times asking for updated information about the order. They told me that the order was fulfilled and was given a delivery date of between Dec. 27-Jan-1. It is now February 21 and I haven't received it yet. I have tried phoning, online chat & email but have gotten no response at all and growing increasingly frustrated when the delivery date will be, or even if I will get my order.

      Customer Answer

      Date: 18/03/2024

      The company finally responded me. Thank you for your help

      Customer Answer

      Date: 03/07/2024

      Nothing arrived after Kidz on Wheels emailed saying it would be delivered the following week.

    • Initial Complaint

      Date:09/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a kids ATV from Kids on Wheelz on January 26th, 2024 for $1717.59. No shipping confirmation or responses to my Emails, phone calls, or website chat. After reading all of the complaints, I'm very concerned about not receiving my purchase and would like a refund.

    • Initial Complaint

      Date:16/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order & it was confirmed on Dec 3, 2023
      Order #********
      On that same day, Dec 3, I cancelled the order & this was confirmed in a return email from them on Dec 12 (*** **********).
      I did not receive the product (wagon) I ordered.
      The $214.15 was paid through my ****** account & charged to my **********. After countless attempts to contact Kidz on Wheels, I have still not received a refund.

      Customer Answer

      Date: 12/02/2024

      The above matter had now been resolved (through my ****** account).
      Thank you for your assistance.

      ******* *********

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an item from their online store in June. Was informed after purchasing that the item was now not in stock and would be shipped in august. Item was never shipped. Repeated attempts at contacting the company have been ignored. They have stored over $300 from me that was intended to be used for the enjoyment of my child and family.

    • Initial Complaint

      Date:14/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a car toy nov 2, 2023. Order ********.

      No delivery, no return call or email or chat.

      Prefere delivery of toy paid for, if failing that, full refund.

      ******* ************ ******************* 

    • Initial Complaint

      Date:13/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a spooner board on Nov 23. The website says allow 3 to 7 days to ship. It is now Dec 12 and the item hasn't even shipped, I have been emailing the company for the past week for updates, no response. it will now not arrive before we leave for Christmas, unless it comes this week, however the tracking indicates that the item is waiting to ship!
      Awful customer service, not responses and I feel like I've been *******! I want my money back so I can try to get my son something else for Christmas!

    • Initial Complaint

      Date:09/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 24th 2023 ordered four wheeler online website- on credit card automatically received confirmation email
      Waited more than a week and contacted them requesting update nothing in return
      Then after more than 2 weeks ** *** ****** **** **** * **** 
      Tried to contact again- received only a promise of delivery but nothing concrete such a tracking or shipping information
      ******* ****** ***** ****** *** ***** **** * ****** **** *** **** *****

    • Initial Complaint

      Date:19/06/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** *********, on May 30th for $372.89, purchased a ***** ***** Convertible Stroller Wagon. On June 11 I received notification that it was on the way with tracking number. Reached out to company when the package did not ship (expected to arrive between June 2 and 13). I received a reply via chat but when I asked for an update they told me they would send a notification, I received an email with the same information - that the label was created and tracking number. Nothing has shipped. I have reached out to two emails, chat, tried calling and texted multiple times but no one responds on any platform. Voice recording on phone number claims all their reps are busy - all the time. I have requested a full refund with no response. * ******* **** *** *************** **** **** **** ***** *** **** ***** ************* **** **** ****** ******* ******* ****** **** ****** Thank you for your help.

      Business Response

      Date: 26/06/2023

      Hello

      We are sorry you had encountered a problem with your order.. after looking into your order. the order was refunded.

      If you require any more assistance. please let us know 

      Thank you 

      Customer Answer

      Date: 28/06/2023

      I am rejecting this response because: I was sent an email notification of cancellation and refund on June 22. They told me it would take 2-5 days for refund to be applied to my payment method. No refund has been issued to my card. 

    Kids on Wheelz is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.