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Business Profile

Auto Parts

Kids on Wheelz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for Kids on Wheelz's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kids on Wheelz has 2 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** ********* *** no update on my shipment. Called several times, all automated. No human contact.

      Checked reviews online for this business Kidz on wheels. *** ** ** ****** ** **** **** *** ****** **** * **** *** * *** ** ****** ***** ******** ***** ***** ** ** *** ************** *** ****** *** **** *** ***** ******* *** want to take proper action towards this company immediately. I want my item or refund now.


      Regards,
      **** ****** 

    • Initial Complaint

      Date:13/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the ELECTRIC BALANCE BIKE 16" ****** ***** 2022 on May 6, with a delivery estimate of May 12-23. Order #KIDS4351. I used the email ********************@*******.com. It is now June 13 and it still hasn’t shipped. I have messaged them through the website chat, email and as well as their ******** page with no response. I have requested a refund and they have not responded.

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 13th 2023 I ordered a children's wagon *** ** * **** ***** ********* The delivery was supposed to occur by May 26th. I have not received my order and have attempted numerous times to contact this company with no return calls or emails. I paid $372.89 for the wagon, including tax. ***** ******* ****** ******* * *** **** ***** ****** **** *********** ******* ********* ***** ******* ******* *********** ******* **** ** *** **** *** *** ********** ******* ****** ******** ** **** **** *** **** ** ***** ****** ** ** *** ********** * ********* Thanks for any help.

      Business Response

      Date: 26/06/2023

      Hello

      We are sorry you had encountered a problem with your order. looking into our system it looks like your order was delivered.

      If you require any more assistance we would love to help.

      ****************** ***

      Thank you

    • Initial Complaint

      Date:30/05/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a car bed from this company on line and when assembling, aside from the instructions being for a different bed it was missing a number of parts for the proper assembly. It also came with a European plug in adapter vs something functional in Canada. I wrote several emails ( one was responded to asking for pictures) and I’ve written for months since with no response. I’ve paid over a $1000 for this item and have been totally ignored.

      Business Response

      Date: 26/06/2023

      Hello ****

      We have opened a ticket for your problem with your order. a rep from the warranty dep will be in touch shortly 

      Thank you 

      Customer Answer

      Date: 01/07/2023

       I am rejecting this response because:

      They emailed me on April the 19th and asked me for pictures which I’d sent and said they have sent the information to their parts department for review. This is over two months ago they have opened this file with no response. 



    • Initial Complaint

      Date:25/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a ride on toy *** *** *** end of March. Received a confirmation email but that is it. We have tried calling and emailing and no one was gotten back to us. We spent over $960 on the ride on toy. ******* ********** ******* *** They say they refunded so but they never did!!!

    • Initial Complaint

      Date:23/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a twin size car bed *** ** *** almost a month ago. Was told it was in stock and will ship on 1-2 days. My order is over a thousand dollars, it shows my purchased is paid, the money was taken out my account but I have not Been able to get in contact with anyone by phone or email. The only thing it shows on line is item unfulfilled which I don't understand plus the store is only 2 hours in driving from me but because it's in Canada it's another country. ** *** ** **** ***** ******* **** *** *** ******** **** ***** **** **** *** **** ******** I just want my item delivered ********** ***** **** ** *** **** **** ** *** ****** *** *** ********

    • Initial Complaint

      Date:23/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ***** stroller wagon on May 1st 2023, ***** * *** **** ****** ** ** *** ** ***** ********* ****** After purchasing I received no emails with shipment, no confirmations. I've tried to email, call, ******** message, never got a response back. My order was never shipped out but the money was removed from my bank using ****** immeditely. **** **** ** **** ******* *** **** ******* **** ** ******** ********* ********* ** ** **** ******. I am requesting a return of 1,186.48 that I spent on the stroller wagon as it was never shipped!!!!!!

    • Initial Complaint

      Date:10/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an ****** ***** 12 on March 17th for $621.49 was supposed to be shipped in 1-2 days( on in stock items, said it was in stock) I have emailed, called(and it goes straight to voicemail), and did the online chat, there is no response from the company. After the 15 day wait I contacted my credit card company to see what could be done, and the next day after **** contacted them, I received a tracking number, ***** *** ******** ** ***** ******* after 5 days it has still not shipped or is in transit, the tracking goes nowhere. **** has said to wait another 10 weeks, *** ******** *** ******* ***** *** **** *** ***** *** **** ** **** ** *** ***** **** **** **** **** ******** ***** ******* *** ***** ******* **** **** *** ******* * *** **** *** *** *** **** **** ** **** ***** I would just like a refund ** * *** *** * *********** **** **** * ********* ******** *** **** ******* ** **** **** **** **** ** *** **** ******* ** *** *** ***** **** **** **** ** **** ** ****** **** *** **** *** ** **** ** *** ** ******** ** *********

    • Initial Complaint

      Date:08/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order Jan 20th with a shipping date of Jn 26- Feb 2. I tried following up a week after I ordered with no reply. I tried phoning. Emailing and texting. I received a shipping notification on Jan 30 however the shipping tracking isn't correct. I have since tried following up again since the item hasn't moved since it was apparently shipped and I am still getting no reply. It is now Feb 8th I have to item and no follow up what so ever on when to expect it.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased item December 10th. Delivery was to be no later than December 19th. Contacted company multiple times would have no response or mailbox was full. Kept saying it was tk be delivered the next day ext. but refused to recode shipping address. Tried to cancel wouldn’t let us. I have all supporting documents and can attach.
      Ended up delivery item without signature when we were away as we would not as accepted delivery.

    Kids on Wheelz is NOT a BBB Accredited Business.

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