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Business Profile

Mattresses

Sleep Country Canada

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Country Canada has 146 locations, listed below.

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    Customer Review Ratings

    1.28

    Average of 127 Customer Reviews

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    Review Details

    • John N

      Date: 06/01/2023

      John N

      Date: 06/01/2023

      WORST CUSTOMER SERVICE EVER!! Bought an adjustable bed frame first week of November. IT WORKED FOR 2 WEEKS AND HAS NOT SINCE. Excuse after excuse but no solutions. If I gave this after sales service at my work like this we would be bankrupt and closed. VERY FRUSTRATING. Now I have 6 days to wait before management gets involved. Wow. I understand they want the manufacturer to solve the problem but 1 month of waiting is simply NOT GOOD BUSINESS.

      Sleep Country Canada

      Date: 21/04/2023

      Hi ****,
      Hope you are doing well. We are sorry to hear about our customer service experience with us. I will definitely follow up with the team for coaching and training purposes. We appreciate your feedback. Our records indicate that the defective part was shipped directly to you from the Manufacturer. We hope your base is working properly. If you have any questions or concerns, please contact us customer service line at ###-###-####.
      Regards
      Ray

    • Kristina T

      Date: 29/12/2022

      Kristina T

      Date: 29/12/2022

      Very expensive mattresses! I thought it's going to be a good quality of serve - delivered with 7 hours delay. My mattress protector came wet and dirty, with destroyed box.
      Customer service - terrible - promises with no respect of the customer! Waiting for their call back and they never called...
      Terrible, terrible service!
      * ***** ******* ******** * **** ***** **** **** ************ ** ******

      Sleep Country Canada

      Date: 21/04/2023

      Hi ********,
      We are sorry to hear about your delivery experience with Sleep Country. We appreciate your feedback and also apologize for any inconvenience this may have caused. Our records indicate that we shipped a new mattress protector to you. I hope this issue is now resolved. Please feel free to contact our customer service line at ###-###-#### if you have any questions.
      Regards
      Ray

    • vijetha G

      Date: 20/12/2022

      vijetha G

      Date: 20/12/2022

      Do not believe on what is said while selling the product. My mattress is so uneven now and causing back issues and sleep country would not do anything to resolve my issue. they just keep saying damage must be even more to claim warranty. Seriously!! They are expecting me to have serious problems before they can help me. I spent $800 for the product and its not even been a year. Super frustrated

      Sleep Country Canada

      Date: 14/04/2023

      Hi *******,
      We are sorry to hear that you were having issues with your mattress. Our records indicate that an exchange was recently completed to fix the problem. We apologize for any inconvenience this may have caused. Thank you for your feedback.
      Regards
      Ray

    • Vincent C

      Date: 07/12/2022

      Vincent C

      Date: 07/12/2022

      The worse service, bought a Mattress.schedule shipping on Tuesday. They called to reschedule on Monday, no call, nobody showed up. Tuesday someone called would deliver in the afternoon, no calls , no show up, call Cx service no response.
      The worse shopping is experience.

      Sleep Country Canada

      Date: 27/03/2023

      Hi *******,
      We are sorry to hear about your delivery experience with Sleep Country. Unfortunately I was not able to locate an account under your name. Please call us directly at ###-###-#### to speak with one of our associates regarding your experience. Your feedback is important to us in creating a better shopping experience.
      Regards
      Ray

    • Alan C

      Date: 28/11/2022

      Alan C

      Date: 28/11/2022

      Three and half weeks after purchasing a two for one, low three! figures memory foam pillow(s), I explore having it exchanged as it's too, too, too high (tall). I have discomfort in my back bone and I have discomfort between the shoulder blades area.
      Radio. Advertisements. of Sleep Country Canada *** *Not worth the salt.
      Radio. Advertisements. of Sleep Country Canada *** *Not worth the salt.
      ***** ****** ***** *** *** **** ***** ****** ***** ******* *** ********** ** ***** ******* ******* ***** ******

      Sleep Country Canada

      Date: 16/03/2023

      Hi ****,
      Hope you are well. We are sorry to hear that you are not comfortable on the pillows. Unfortunately the pillows are final sale item and can't be exchanged once they are out of original packaging and has been used. I will have someone from our team contact you to go over some options.
      Regards

    • Ivy M

      Date: 26/11/2022

      Ivy M

      Date: 26/11/2022

      Horrible customer service! Defective merchandise are not returned free of charge. Rather, a fee is charged to return a defective item. Bringing a mattress back is not an option for 95 percent of customers, which is what the company instructed. Otherwise, pay 80 dollars to return a defecti! What kind of company is this? ********

      Sleep Country Canada

      Date: 13/03/2023

      Hi ***,
      Hope you are doing well. We are sorry to hear about your customer service experience with Sleep Country. If an item is defective as per the manufacturer warranty guidelines, we don't charge any fees to replace the item. If there is a comfort issue with our mattress, then there is a comfort exchange fee of $65.00 charged to complete the exchange. We offer 100 nights of comfort guarantee on mattresses from the date of purchase. If your mattress has a warrantable defect, you can contact our customer service line at ###-###-#### to open a warranty claim. I will have one of our associates contact you directly to open a claim.
      Regards
      Ray

    • Goran P

      Date: 20/11/2022

      Goran P

      Date: 20/11/2022

      Just bought a tempur pedic mattress from the Hurontario Mississauga location and my husband and I are very pleased so far! Service and delivery was excellent and on time! We found the salesperson Taj very helpful! and knowledgeable! Thank you!

      Sleep Country Canada

      Date: 03/03/2023

      Hi *****,
      Thank you for shopping with Sleep Country. We are glad that you are happy with your purchase and we will definitely pass along the positive feedback received for Taj. Have a great day.
      Regards

    • Donna H

      Date: 14/11/2022

      Donna H

      Date: 14/11/2022

      My bed doesn't fit into the category for measurements that need to be sent for the warranty. It is a very firm foam mattress that springs back but has gone soft on one side. Some one has to actually come out and feel it. For this they want to charge $50. I paid over $4000. for this bed. It is one year since I bought it. They have no problem selling you a bed, but when it comes to any kind of service they are very difficult to work with.

      Sleep Country Canada

      Date: 22/02/2023

      Hi *****,
      We are sorry to hear that you are not comfortable on your mattress. Someone from our team will reach out to you directly to go over some options.
      Regards
      Ray

    • Patricia M

      Date: 04/11/2022

      Patricia M

      Date: 04/11/2022

      I purchased a mattress and box spring in August, 2022 and deposited $100.
      Then ****** ****** offered a promotion to receive $125.00
      The salesperson, when I presented the promotion...instead of making a new bill, sent the request for a refund to head office,
      I paid the full balance and the mattress was delivered. But it's now November and after Checking in at Chatham store at least 5 times and calling customer service and talking to 4 different agents.....NO RESPONSE. I call this a RUNAROUND. I demand a response and my refund.
      ******** ******

      Sleep Country Canada

      Date: 31/01/2023

      Hi ********,
      We are sorry to hear that you are having issues with getting your refund. I will review your account and contact your directly tomorrow. We apologize for any inconvenience and hope to get this matter resolved as quickly as possible.
      Regards

    • Julianna S

      Date: 29/10/2022

      I purchased a dog bed on line that when you take it out of the plastic bag the bed expands. The dog bed is too high for my toy Poms. I can’t return it because I was told I took the bed out of the plastic bag. Do they not realize that a person needs to see how much it expands. Sleep Country near me does not sell dog beds in store so you can’t even see one before you buy. They should at least carry one dog bed for viewing. So now I’m out $100 for a bed that is no good. Not a happy customer when I have purchased a number of items from my area store.

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