Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sleep Country Canada has 146 locations, listed below.

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  Sleep Country Canada

  7920 Airport Rd Brampton, ON L6T 4N8

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  Sleep Country Canada

  578 Wonderland Rd S London, ON N6K 2Y8

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  Sleep Country Canada

  94 Fanshawe Park Pd E London, ON N5X 4C5

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  Sleep Country Canada

  522 Montreal Rd Ottawa, ON K1K 0T9

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  Sleep Country Canada

  M3-81 Riocan Ave Nepean, ON K2J 5G5

Review Details

• Review fromRaj S

  Date: 15/03/2024

  1 star

  Raj S

  Date: 15/03/2024

  We bought a bed and mattress set on Feb 20.,2024 -Sales person left right after.
  1st delivery came one missing part (legs for bed) they took the whole set back.
  2nd delivery came after a week again partly assembled missing middle slat . they left bed partly assembled and left in the middle of the room
  3rd delivery expected toady March 15 (looks last delivery )they do not make it a priority even after their 2 times mess up. waiting to see what is going to happen today.
  Simple solution was to bring the missing part and complete the assembly .waiting for more than a month to get this sorted .Ridiculous policy of sleep country !. We have been a loyal customer to Sleep country so long but here after I will never ever order from Sleep Country .The inconvenience caused by this purchase can not be explained. I will never recommend sleep country to any here after. I hope this review reaches to head office or the president .thanks

  Sleep Country Canada

  Date: 04/04/2024

  Hi ***,
  Hope you are well. We are sorry to hear about your delivery experience with us. We apologize for any inconvenience. Our records indicate that the exchange was successfully completed on March 15th. If you are still having any issues, please contact our customer service team at ###-###-####.
  Regards
  Ray

• Review fromMarita Z

  Date: 11/02/2024

  5 stars

  Marita Z

  Date: 11/02/2024

  Awesome service! Walked into SleepCountry ** ****** *** ********* ******* in Vancouver. Was helped by Simon ( he listened to what I needed for my elderly mother) showed me many options and made very good suggestions. Purchase made and had frame and mattress delivered in 3 days. Delivery was efficient. Bed frame and mattress set up, also showed me how to use lift controls. They took all cardboard and plastic with them ( also wore booties over their boots). Very polite and professional . Would definitely recommend Sleep Country. My 90 year old mother is very happy. Thank you Simon .

  Sleep Country Canada

  Date: 20/02/2024

  Hi *****,
  Thank you for your positive feedback. We are glad to hear that everything went well with your purchase.
  Regards

• Review fromSusie F

  Date: 07/02/2024

  2 stars

  Susie F

  Date: 07/02/2024

  I purchased a ***** bed and a ***** earth mattress. I picked them up 2 weeks later. The ***** bed is great but the ***** mattress was defective. I called customer service and they sent me a new one and took the old one. The second one was also defective. I ended up with a third one which was also defective. One of the customer service representatives recommended that I choose a different mattress. I then chose *********** **** mattress which is 8-1/2". The mattress I received was a 7" mattress. So I called them again and they sent me another mattress and again it was the 7" mattress. For whatever reason the mattress I was sent seemed to have the SKU of the mattress I chose. The mattress they sent isn't even on their website. Sleep Country only gives credit and no refunds, so I was stuck. But I guess after 3 defective mattresses and 2 wrong mattresses, I was told I was costing the company money having to deliver and pick up. So they finally decided to give me my money back. I also happened to be on a new computer system that they are trying out and because of that it made it very confusing because all the customer service representatives that I dealt with were on the old system. I would never buy a mattress from them again. By the time this was done, it was almost 2 months and I didn't have a mattress. * ***** ** ***** ** ******** ***** ** *** ******** ***** *** ** **** *** **** *** ****** ** ***** * *** * ******** ** **** *** * ****** *** ** ***** So just wanted people to know that Sleep Country only offers credit and what they have on their website isn't always what you get. I gave a 2 star rating only because I do like the ***** bed. ********* ** ******** **** ** * *****

  Sleep Country Canada

  Date: 20/02/2024

  Hi *****,
  Hope you are doing well. We are sorry to hear about your experience with us. It's very unusual for a customer to have to go through so many exchanges for incorrect item. We sincerely apologize for the overall experience and are glad to hear that you finally were able to get the mattress you like from mattress depot. Our records indicate a refund was provided to you few weeks ago. Thank you for your feedback.
  Regards

• Review fromkristine r

  Date: 29/01/2024

  1 star

  kristine r

  Date: 29/01/2024

  Worst customer service I've ever had. My mother passed away a couple of years ago and I needed a refund from a bed frame that we had returned prior to her passing. the cheque that was issued came in her name so I had to return it and get one issued in my name. I reached out to them in September and emailed them my ID, my address and phone number. I received nothing. I reached out again in December and was told a new cheque had been issued in November. Nothing came. I just spoke to someone about the refund. He had no idea what was going on, was very unclear on the phone and they did not have my updated phone number or correct address on file. I was told that they would look into it and get back to me and possibly have to reissue a new cheque.
  **** * ***** ***** ******** ******* *****

  Sleep Country Canada

  Date: 09/02/2024

  Hi ********,
  Hope you are well. We are very sorry to hear about your mother passing away. Our condolences to you and your family. We are also sorry that you still haven't received a cheque refund. Unfortunately I was not able to locate an account with the email address or name. Please send me an email with account# or phone # along with the brief description of the issue you are experiencing. I can be reached at ***************@************.ca
  Regards

• Review fromJeff R

  Date: 25/01/2024

  1 star

  Jeff R

  Date: 25/01/2024

  I purchased a bed online through Sleep country, and took advantage of the financing over 1 Year, all was good bed was to be delivered, on the 10th of January.
  No Phone call in the AM as stated, so I called, the order was cancelled, I asked by who, they could not give me an answer, after an hour on the phone and being put on hold several times, they could not find a reason why.
  Very frustrated, My wife and i went into the store located in Cambridge, purchased the exact same bed, same mattress. was to be delivered Today - Guess what, once again no bed, SHOCKER, the bed is on Back order and they have no idea when it will be available. I stated when were you going to tell me this, well we just got the notice last night but we were very busy. I'M now Calling at 10:30 am still no call, ******* ******** ******** ******** ******** ******** *** *** **** ********* ** ** **** ** ***** ******* * ***** ******* **** * ** ******** ********

  Sleep Country Canada

  Date: 06/02/2024

  Hi *****

  
  

  Hope you are well. We are sorry to hear about your sales/delivery experience with us so far. Our records indicate a delivery was completed on February 3rd and we are hoping things went well. We also issued a $200 Sleep Country gift card due to the inconvenience. Please visit a store to redeem the gift card towards a new purchase.

  
  

   

  
  

  Regards

• Review fromB. M.

  Date: 24/01/2024

  1 star

  B. M.

  Date: 24/01/2024

  I complained about a faulty mattress and asked for someone to come and look at my issue. Sleep Country refused saying that I had to send in pictures as warranty issues were handled online. They refused to do anything and refused to send someone out. After finally complaining about them online they sent someone out but wanted to charge me $50 dollars for this. I refused until they finally sent someone out over a year and a half later. Of course my claim was denied because they said that the mattress had stains on it and should have had a mattress protector. I said that it did have a mattress protector on it but like the mattress that failed as well and had to be disposed of. * ******* ***** ******* ** ** ******* ********* ** ******* ** ***** ****** *** **** ********** ********** ** ********* *** **** ***** *** ******* **** ***** **. Then they offered me a coupon for a discount. I refused this coupon ** **** **** ***** *** ******* ****** *** ** ***  ** *** ** ******** **** ***** ******* **** **** ** ****** *** *** ******** ***** *** *** ** **** ***** *** **** ** **** * ******** ***** **** *** ** **** *** ** *** ***** ****** *** ***** **** *** ** ************** ******* ****** **** **** ** ***** **** ******** ***** ******* if you have any kind of stain they will void your warranty. ***** **** ******* ** *** ******

  Sleep Country Canada

  Date: 06/02/2024

  Hi *****  Hope you are doing well. We are sorry to hear about your warranty claim being denied. The warranty is provided by the manufacturer of the product and not Sleep Country. The manufacturer has certain guidelines that need to be met in order to be eligible for warranty replacement. The mattress has to be stain/tear free or it voids the warranty. The offer for the discount voucher still stands if you are interested on a new purchase. Please contact our customer service team at **************.
  Regards

  B. M.

  Date: 12/02/2024

  If Sleep Country had actually responded to my initial complaint and sent someone out there was no stains on the mattress. They even have the initial pictures I submitted to prove it. But after a year and a half a stain had happened. So please tell me how having a stain has anything to do with the mattress failing as it has collapsed in the middle and you can physically feel it when you place your hand on the mattress. ** ***** * ****** ****** ** *** *** **** ***** ******** ** **** **** **** ** ********** ** ***** ***** *** ***** ****** **** **** **** ******** *** *** **** ******* **********.

• Review fromD. S.

  Date: 22/01/2024

  1 star

  D. S.

  Date: 22/01/2024

  * ** ********* ***** ***** *** your company failed to honor the warranty on our mattress for which we issued a claim on your Priority One ( **** * ********** ******* .
  The answer given to us was that there was not a 1.5 inch depression even though photos sent over and over again showed a 2.5 inch cave in of this very uncomfortable mattress. I was lead to believe that I was in someway doctoring the picture. **** ** *********** ******* ****** ***** *** ********* ******** ********** ***** **** ******* *** ******** ***** ********* * **** **** *********.
  I tried in vain to speak on 3 occasions to a manager but was denied each time! What kind of customer service is that?
  I **** ** ****** *** ** *** ** **** ** *** ****** ** ***** *********** ********** * **** ** ******* * ********* ** **** *** ******* ***** ********* ***** *

  Sleep Country Canada

  Date: 05/02/2024

  Hi ****** 
  Hope you are doing well. We are sorry to hear that you have been having issues with our warranty claims process. The warranty is provided by the manufacturer of the product and not Sleep Country. The manufacturer has certain guidelines that need to be met in order to qualify for warranty replacement. I can review your file again. Please email me directly at ***************@************.ca with your customer# or online claim information.
  Regards
  Ray

  D. S.

  Date: 06/02/2024

  I have contacted the above mentioned person and am awaiting an answer for what was a terrible customer service experience. I plan on escalating the process further if it is not resolved to my liking.

• Review fromA. M.

  Date: 19/01/2024

  1 star

  A. M.

  Date: 19/01/2024

  Warranty program is useless.
  We’ve always been customers of Sleep Country and bought other mattresses before with no issue. Two and a half years ago we bought a mattress from the brand ******** and the mattress is sinking, on both sides, but way more in my husband’s side. We got in contact with Sleep Country because the mattress is still under warranty. The mattress stayed on top of an **** bed at all times. After submitting a lengthy process of pictures online, which is comprehensible, they denied replacement of our mattress because “there was a stain on the mattress and improper support”. Why, I’d like to know where in the policy I have to oblige to buy the spring box with the mattress otherwise the warranty will be void, or where, *** ****** ***** a stain is responsible for a structural change? Sleep Country simply gave the lamest excuse to not replace this ****l brand mattress. Since when beds are not enough to support a mattress? It must be a poor quality mattress than to not work on a common bed. It’s not like we’re calling them to exchange mattresses every 3 months, and we never had issues before. ** ***** *** ** **** ***** ** **** **** *** ** ****** **** **** *** **** **** **** *********** ***** **** ****** **** *** *** ******** ** ****** **** *********

  Sleep Country Canada

  Date: 05/02/2024

  Hi ***,
  Hope you are doing well. We are sorry to hear that you are having issues with your warranty claim. The warranty of your mattress is provided by the manufacturer and not Sleep Country. We help facilitate the warranty claims process but ultimately its the manufacturer would make the call. There are certain guidelines that need to be met in order to qualify for warranty replacement. Unfortunately I am unable to locate an account under your name. Please email me directly at ***************@************.ca with your customer # and a brief description of the issue you are experiencing. I will review your file and follow up with you.
  Regards

  A. M.

  Date: 07/02/2024

  So I got an answer back from Sleep Country where they stated they only mediate the warranty process since the warranty is issued by the mattress company. Well, now I need a fifth leg under my regular bed to proper support the mattress so it doesn’t sink. Since I don’t have a fifth leg on my regular bed, and the mattress is apparently disintegrating because of some sweat marks? I guess I got nowhere with this issue. Unfortunately. I’ll no longer be their customer, **** **** ********* *** ******** ******** ***** ** ******* Be careful when you buy mattresses.

  A. M.

  Date: 09/02/2024

  So I got an answer back from Sleep Country where they stated they only mediate the warranty process since the warranty is issued by the mattress company. Well, now I need a fifth leg under my regular bed to proper support the mattress so it doesn’t sink. Since I don’t have a fifth leg on my regular bed, and the mattress is apparently disintegrating because of some sweat marks? I guess I got nowhere with this issue. Unfortunately. I’ll no longer be their customer, much less recommend the Kingston mattress brand to anyone. Be careful when you buy mattresses.

• Review fromPat K

  Date: 19/01/2024

  1 star

  Pat K

  Date: 19/01/2024

  * ***** ***** **** ***** ** * ****** Returned a ****** mattress because it was off gassing so bad it made me sick. Would not inflate to correct size (defective). Sleep country picked it up on Dec. 24 and as of January 19, I still do not have my money back. ** *** ** ******** **** ***** All I am hearing is so sorry, don't know why it's taking so long. ***** ** ****

  Sleep Country Canada

  Date: 01/02/2024

  Hi ***,
  Hope you are well. We are sorry to hear about the refund issue. Our records indicate a refund was completed back to your **********. Please contact your credit card provider for an update. If you still don't see the refund, please call our customer service team at **************.
  Regards

• Review fromMarlene A

  Date: 18/01/2024

  1 star

  Marlene A

  Date: 18/01/2024

  Be aware of return policy. No where on the online site I ordered from did I see mention that you cannot return an item (mattress pad) if the package is opened. I would not have purchased it. In my opinion item was not as advertised. No return possible.

  Sleep Country Canada

  Date: 01/02/2024

  Hi *******,
  Hope you are well. We are sorry to hear that you aren't satisfied with your mattress pad purchase. Unfortunately we can't accept returns on open and used packages. Our policy on returning accessories like sheets, pillows, mattress pads are that we can accept return or exchanges within 30 days if items aren't opened and used. Our website does advise clients about return/exchanges, please visit https://www.sleepcountry.ca/en/returns for more information. Our records indicate that you called us regarding this matter and we offered a gift card for this issue which you had accepted.
  Regards