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Business Profile

Financial Services

PRA Group Canada Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for PRA Group Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PRA Group Canada Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 139 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for anything with them. They somehow have my number and call me every other day, from different phone numbers each time. I block their number when they call, and the next time they have called me from a different number. This should be illegal. It's so frustrating.

      Business Response

      Date: 19/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department.  

      It appears we are calling the wrong number. In reviewing the file in question, I can see that no one has ever answered to let us know we were calling the wrong number.  Now that we are aware, I've marked it as such and added the number to our Do Not Call list. 

    • Initial Complaint

      Date:15/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The PRA Group Canada (telephone number: ************) has called our home multiple times a day for over a year. We have no business with this organization. We have asked that they put us on a do not call list, but they have ignored this request. Given that we have no business with this organization, I believe they are an illegitimate business.

      Business Response

      Date: 19/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department for review and response.  

      The phone listed above was removed May 2nd, 2023 when a call was received telling us to stop calling.  Unfortunately, the number was located on multiple files and was not removed from every file. The phone number has since been removed from all files and added to our Do Not Call list as of May 15th, 2023. 

      Customer Answer

      Date: 19/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

    • Initial Complaint

      Date:09/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling me over debt that is not mine . Calling my land line that belongs to me, Remove my number immediately . I do not owe any monies that are in default .

      Business Response

      Date: 19/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department.  

      It appears we are calling the wrong number, it has been marked as such and added to our Do Not Call list. 

    • Initial Complaint

      Date:03/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA Group canada constantly calling me. Harassing me. I have phone logs for the last 6 months. I have given you a very small amount of call logs. Always calling from different numbers.

      Business Response

      Date: 09/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department for review and response. 

      The file in question has been placed in a "Cease" status which restricts all communication going forward, we've also added your phone number to our Do Not Call list. 

      If you wish to discuss the outstanding matter, you can call ************** to speak with one of our Recovery Specialists. 

      Customer Answer

      Date: 10/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:02/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call me from various different numbers all across Canada; despite me blocking every new number they call from. I looked them up only to discover that they are a debt collection agency of some sort. I do not owe any outstanding debt to anyone for anything except for my student loan repayment which is not due yet. There is absolutely no reason they would have to be persistently calling me to a point that I would regard as harassment. This is absolutely unacceptable and I want them to stop calling me at once.

      I wish to have no further contact with the business. They are operating a scam, plain and simple. If I did owe money, then I should have received something in the mail, or a letter/email from the CRA. But, I received no such thing. I am convinced they have the wrong number or are scammers.

      Business Response

      Date: 09/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department for review and response. 

      In reviewing the file associated with the phone number provided, it would appear that our calls have never been answered or returned.  Since the name on the file does not match the name on this complaint, it is evident that we are calling the wrong number and it will be marked as such.  

      Customer Answer

      Date: 09/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and, provided they do not call me going forward, I find that this resolution is satisfactory. 



      Sincerely,



      **** ******

    • Initial Complaint

      Date:21/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The PRA Group has been reporting information on my credit report from 15 years ago which should no longer be there.

      The last time that they unlawfully accessed my credit report was on April 12, which was last week. I want this to STOP.
      PRA GROUP CANADA
      Last reported on Apr 12, 2023

      Business Response

      Date: 09/05/2023

      Your BBB complaint has been received and forwarded to the Compliance department for review and response.  

      Credit bureau reporting last for 6 years from the date of delinquency, which in this case was on or about May 26th, 2017.  The account will naturally fall off the credit bureau on or about May 26th, 2023. 

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling me for months over debt that does not exist. The first time they called I answered, they wouldn’t tell me what it’s about, asking for personal information. They call me every day, and the times I answer they don’t even speak. This is a pathetic business, harassing people with no integrity. I’ve confirmed with all LEGITIMATE financial organizations that I deal with that this debt does not, and never has existed. Remove my number immediately or this will be escalated.

      Business Response

      Date: 12/04/2023

      Your complaint has been received and forwarded to the Compliance department for review and response.  

      The phone number listed above was marked as a wrong number as of April 11th, 2023.  It has also been added to our Do Not Call list.  

    • Initial Complaint

      Date:15/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not stop calling me, day or night! Whenever I've asked what they are calling me about they try to get personal details from me and I refuse to tell a strange company my personal information when I have no idea who they are or why they are calling me. They will only tell me it's a "personal matter", not very descript.

      They get very rude with me when I tell them to stop calling my number and take me off their call list, then call me back repeatedly, I've even got 8 calls back to back from them. This can't be legal and it's getting ridiculous! I need to be put on their DO NOT CALL list unless they want to tell me what this matter is concerning. There are way too many scams out there to be giving personal info to some strange company over the phone.

      Business Response

      Date: 15/03/2023

      Your complaint has been received and forwarded to the Compliance department for review and response. 

      The phone number listed above has already been removed as per your request when speaking to one of our Recovery Specialists on March 14th, 2023. 

      Should you wish to discuss the file in question, you may call 1-866-226-8881 to speak with one of our Recovery Specialists, verification will need to be completed before any details are discussed.  This is done to ensure your privacy is protected. 

      Customer Answer

      Date: 15/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I will note that the person who called me on March 14th told me she did not have a list to remove me from. To me this indicates that my removal from the businesses contact list did not occur on the 14th after my phone call with them, but rather after I put this complaint in. Some honesty would have been appreciated but I do accept the response since they will no longer be contacting me.



      Sincerely,



      *********** **********

    • Initial Complaint

      Date:13/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I got a work issued smartphone for 2 weeks now and they have been BOMBARDING me with calls every week, non stop. When I answer to try to let them know they got the wrong number, they either immediately hung up or just say nothing. I keep reporting and blocking them but they call with a NEW NUMBER EVERY TIME. I do not know who they are trying to reach but it's not me. People keep calling this phone number looking for a certain ******* but it sure ain't me.

      Business Response

      Date: 13/03/2023

      Your complaint has been received and forwarded to the Compliance department for review and response.  

      The phone number listed above has been marked as a wrong number and added to our Do Not Call list. 

      Customer Answer

      Date: 14/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:10/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "PRA Group Canada" calls me once a week during the day or night, when I have answered they hang up, when I do not answer they do not leave a voicemail. I have blocked several of their numbers they call on, and yet they continue to call. I would like this "group" to please stop calling me, it is very annoying and frustrating.

      Business Response

      Date: 10/03/2023

      Your complaint has been received and forwarded to the Compliance department for review and response.  

      We've added the phone number to our Do Not Call list.  

      Customer Answer

      Date: 10/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (phone number on the Do Not Call List) is satisfactory to me.




      Sincerely,



      ***** *******

    PRA Group Canada Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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