Complaints

This profile includes complaints for PRA Group Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PRA Group Canada Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PRA Group Canada Inc.

  200-244 Pall Mall Street London, ON N6A 5P6

  
• 

  PRA Group Canada Inc.

  300 - 17345 Leslie St Newmarket, ON L3Y 0A4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRA Group Canada is trying to collect on behalf of *** for somebody named *****.They are calling a phone that is owned by *************, one of the health authorities in **. I've already told *** about this, and just told them again. *** continues calling, despite me letting all parties they were unfortunately given a false number. Hopefully, this helps to fix their files

  Business Response

  Date: 05/02/2025

  Your complaint has been forwarded to the ********************* for review and response. 

  I located your number on a file currently outsourced to another company and it appears we've requested that they add your number to their Do Not Call list today after receiving your message in our general voicemail.   

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I see multiple complaints citing daily calls. I get /multiple/ daily calls, all from differing numbers so I can't even block them. The once or twice I've bothered attempting to respond, I receive radio silence. There is absolutely no reason a legitimate business would need to do this. I would almost believe these are scam calls posing as this business, yet the sheer volume of other complaints suggests to me that this is, for some reason, normal for this alleged 'business'. Utterly baffling and completely exhausting behaviour.

  Business Response

  Date: 03/02/2025

  Your complaint has been forwarded to the ********************* for review and response. 

  Upon reviewing the file associated with your phone number, I do not see record of our calls being answered to let us know we had the wrong number.  Now that we are aware, we can certainly mark the number as bad and stop the calls. 

  Customer Answer

  Date: 03/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Miles ********

• Initial Complaint

  Date:17/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********. I do not have a contract with PRA GROUP CANADA. They did not provide me with the original contract as requested.

  Business Response

  Date: 20/01/2025

  Your complaint has been forwarded to the ********************* for review and response. 

  Upon reviewing the file in question, I do not see any such request for the original contract. Please contact ******************************************************************** to confirm your identity, once completed, we'd be happy to assist you further. 

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repeated calls from this company about an account that was paid in full and closed in 2000. When told this on the phone, the representative got upset and hung up. They said that I told them last year that the debt had been consolidated and that I would get back to them, however, that is not true as it was my daughter on the phone that day (which she told them!) and nothing of what she said should have even been noted on the account as it is not in her name and she had no knowledge of any debts (which this is not). I had my bank do a credit check less than 6 months ago and this debt does not appear as PRA Group is insisting (very rudely, I might add). Also, the statute of limitations on debt in Canada is 6 years after the last payment was made, and since this account was closed in 2000 (as they said on the phone), this is long past that timeframe even if money was still owed (which it is not). Please stop calling the phone number on this complaint as it is harassment at this point.

  Business Response

  Date: 08/01/2025

  Your complaint has been forwarded to the ********************* for review and response. 

  We've gone ahead and added your phone number to our Do Not Call list and moved the file in question to a "Cease" status which restricts all future communication. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Please do not have the *** Group contact me further. 
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company PRA Group calls a phone number many times a week. Please STOP Calling. This must be some kind of automated computer generator call, as I have answered a few times and ***** says anything and no messages left.STOP CALLING IMMEDIATELY....THIS IS HARASSEMENT AS THE CALLS COME AT DIFFERENT TIMES THROUGHT OUT THE DAY AND WEEKEND. STOP PLEASE. STOP

  Business Response

  Date: 12/12/2024

  Your complaint has been forwarded to the ********************* for review and response. 

  The number you've provided is not being called by PRA Group, if there is a secondary number being called, please send an email to ******************************************************************** with that phone number and it can be added to our Do Not Call list. 

  Customer Answer

  Date: 12/12/2024

  The number that PRA Group calls is ************.  Please stop calling and take from your contact list

  Customer Answer

  Date: 16/12/2024

   
  Complaint: 22678260
  
  I am rejecting this response because:
  

  The number that PRA Group calls is ************.  Please stop calling and take from your contact list

  Sincerely,
  
  Licinia Francisco

  Business Response

  Date: 16/12/2024

  Thank you for providing the correct phone number, we've gone ahead and added it to our Do Not Call list, should you wish to discuss the outstanding matter, please contact one of our Recovery Specialists at **************. 

  Customer Answer

  Date: 16/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Licinia *********

• Initial Complaint

  Date:03/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling me daily from various phone numbers and leaving voicemails with either no talking or an automated voice. The one time I answered a call a very rude operator demanded personal information then proceeded to tell me I owed money from over 20 years ago for a company that is no longer in business and that was paid and in good standing years ago. It is just harassment at this point and I wish for all contact from this company to cease and desist and personal information removed from their systems.

  Business Response

  Date: 04/12/2024

  Your complaint has been forwarded to the ********************* for review and response. 

  In light of your dispute, we have decided to close the file in question.  

  Customer Answer

  Date: 05/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** calls my phone basically daily for the last 6 months or more. Every time I answer there is a robotic voice that says this call is for _____ the name of someone I dont know, and then they hang up. Theres no human or ability for me to tell them they have the wrong information. I have blocked the numbers almost every call and they never stop. Sometimes they call me at 8am. As with the hundreds of other complaints on the BBB they need to STOP calling me NOW. This is so far beyond harassment, how they can be in business is beyond me.

  Business Response

  Date: 14/11/2024

  Your complaint has been received by the ********************* for review and response. 

  The phone number you have provided is incomplete.  Can you please send an email to ******************************************************************** with the complete phone number and we will be happy to add it to our Do Not Call list.  

• Initial Complaint

  Date:21/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRA has called me multiple times a day for years from different numbers. I have no need to communicate with them. I have blocked hundreds of numbers now. Voicemails have been left and it is an auto robo voice. This is beyond harrassment. There are no collections on my *********** Credit Report. I would like the calls, voicemails and anything else to stop. Consider this my written request.

  Business Response

  Date: 22/10/2024

  Your complaint has been forwarded to the ********************* for review and response. 

  We've added your phone number to our Do Not Call list and moved the file in question to a "Cease" status which restricts all future communication.  Based on the information provided, it is possible the file in question belongs to yourself and should you wish to discuss the matter further, you can contact one of our Recovery Specialists at **************. 

  Customer Answer

  Date: 22/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they cease all correspondence as requested. 
  
  Sincerely,
  
  ****** D

• Initial Complaint

  Date:21/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've delt with them before, extremely unprofessional and rude. They keep calling and automatically hangs up when I answer or leaves voicemails daily with no message. I've blocked numerous numbers but they keep calling. I would like my number to be added to a do not call list and for them to cease all communication.

  Business Response

  Date: 22/10/2024

  Your complaint has been forwarded to the ********************* for review and response. 

  Your phone number has been added to our Do Not Call list and your file has been moved to a "Cease" status which restricts all future communication. Should you wish to resolve the matter, you can contact one of our Recovery Specialists at **************.  

  Customer Answer

  Date: 22/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:20/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a **** product they long story short told Me I had payed it off waited a year then tried to fraud my bank. They apparently sold that fraud debt to PRA group Canada recently. The **** issue was 11 years ago.

  Business Response

  Date: 23/09/2024

  Your complaint has been forwarded to the ********************* for review and response. 

  Upon reviewing the file in question, it appears that you recently requested we stop calling and the Recovery Specialist you spoke with marked your number to bad. 

  If you have any documentation to support your claim of this being paid prior, please forward it to ******************************************************************** for further review. 

  Customer Answer

  Date: 23/09/2024

   
  Complaint: 22315929
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  after 10 years I dont even have the banking info anymore.

  Business Response

  Date: 23/09/2024

  Without proof this was previously resolved, I am unable to close the file.  However, as your desired outcome was no more contact from PRA Group, we have moved your file to a "Cease" status which restricts all future communication.