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Business Profile

Financial Services

PRA Group Canada Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for PRA Group Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PRA Group Canada Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 139 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA group Canada is continually calling us multiple times a day from different numbers, its been going on for months. We block the number each time, but they always call again from another one. They never speak or leave a message, just keep calling. We have no business with this company at all. Please make them stop.

      Business Response

      Date: 20/09/2024

      Your complaint has been received and forwarded to the ********************* for review and response.  

      Upon reviewing the file associated with the number provided, I see no one has ever answered our call to let us know we had the wrong number.  Now that we've been made aware, we can certainly mark it as wrong and stop the calls. 

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been calling me for over a year daily. When I answer no one is there. I have blocked several numbers but they still call me daily from various other numbers. I as far as I know I don't owe them anything but even if I did there is no one there to speak to. I wish for them to take me off their calling list

      Business Response

      Date: 06/09/2024

      Your complaint has been forwarded to the Compliance department for review and response. 

      The phone number you've provided has been added to our Do Not Call list.  

    • Initial Complaint

      Date:30/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA GROUP INC has incorrectly added a **** *** *********** account under my ******* report that is negatively affecting my credit score. I have been disputing this incorrect file with ******* for the past two months and it still has not been removed because your company is insisting that the information on your end is correct. When the collections account belongs to my sister with a similar name and the same DOB. This has caused me alot of stress as my score is impacted and I have been denied credit. I will be filing a consumer protection complaint against your company and ******* for failing to resolve this in a timely manner.

      Business Response

      Date: 03/09/2024

      Your BBB Complaint has been forwarded to the Compliance department for review and response. 

      As we have also received an email from you, please refer to the response recently sent to your email. 

      Customer Answer

      Date: 04/09/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      H*** I******

    • Initial Complaint

      Date:30/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling my government work cellphone every single day. They never leave a message and they never call from the same number, so it is impossible to block. I do not have any outstanding debt and I do not use this phone for anything but work. I would like them to please stop calling me.

      Business Response

      Date: 03/09/2024

      Your complaint has been received and forwarded to the ********************* for review and response.  

      Upon reviewing the file associated with the number provided, I see no one has ever answered our call to let us know we had the wrong number.  Now that we've been made aware, we can certainly mark it as wrong and stop the calls. 

    • Initial Complaint

      Date:14/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been calling me from dozens of different phone numbers multiple times a day every day, leaving voicemails and at one point texting me. The few times I answered the phone there have been no voices and the call would quickly hang up. the name they have used when contacting me is not my name and I do not have any debt I owe them. This has been going on for well over a year, im obviously not meant to be the recipient. Please cease contacting me.

      Business Response

      Date: 15/08/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      We have marked the number provided as wrong and added it to our Do Not Call list. 

    • Initial Complaint

      Date:31/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous calls from this business. It seems like theyve called from every province in Canada at this point. *** tried to tell them that I do not owe anything but still receive calls. I reached out to the *** about outstanding student loans and theyve never heard of this business and they told me I dont have anything outstanding with them. I also reached out to the national student loans centre and they said my file is closed so I have no idea why these people keep calling me. They are asking for $1,000 or $800 to clear this debt which I will not pay as I dont owe anything.

      Business Response

      Date: 31/07/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      Based on your dispute, we've gone ahead and closed the file, this will stop all communications regarding this file going forward. 

      Customer Answer

      Date: 04/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:14/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple instances of calls related to another persons account. I have personally called back and spoken with agents to clarify that I have had this number for over 20 years. At this point, on three separate occasions there has been an apology from the agent and that the file will be corrected to remove this number. After the second and third time, I have asked how can I be assured that this will not occur again.I had seen at the beginning of this issue that BBB had achieved correcting these calls. Hoping that we can just stop the looping of calls without anyone answering - messages - clarifying that it is not the correct number - repeat.

      Business Response

      Date: 14/06/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      The phone number you've provided was marked as a wrong number in December, 2023 and has not been called by PRA Group since. If there is a different number being called, please provide it so it an also be marked as a wrong number.  Otherwise, it may be a different company calling you. 

      Customer Answer

      Date: 14/06/2024

       
      Complaint: 21850565

      I am rejecting this response because the voice mail I received June 14, 2024 from **************** which stated "Hello, this is an important message on behalf of PRA group Canada in from DCA Inc.  Please contact us at ************ and refer to your file number DS491736 thank you ".

      Please resolve this error and confirm that my cell number has been added to your Do Not Call list if possible.

      Sincerely,

      ***********************

      Business Response

      Date: 17/06/2024

      Based on the message you received, it is quite clear that DCA is the company contacting you not PRA Group. 

      We will reach out to *** to let them know they are calling the wrong number. 

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA Group calls multiple times a day, every day. They even get the name wrong when calling. I have not had an outstanding debt in at least 10 years, These calls are now harassment. I would like these calls to stop.

      Business Response

      Date: 11/06/2024

      Your complaint has been forwarded to the ********************* for review and response.  

      Your phone number has been added to our Do Not Call list, however, there is an outstanding file with your name and address and should you wish to discuss a resolution for this matter, you will need to contact us.  Any of our Recovery Specialists would be happy to help and can be reached at **************. 

    • Initial Complaint

      Date:06/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Sir/mam, I have received lot of calls from this PRA Group Canada , ******. But I dont have any contract with this PRA Group Canada. They are posted debt on my credit report but I dont purchase or take debt from them. They are harsh me by daily phone calls. I dont know who they are, I checked the ****** reviews of this company they are doing fraud with my people So please save me from this scandal. I have only ***** account and scotia credit card not any other card or debt. So I am not liable for this debt. Please remove from my credit report. Thank you so much.

      Business Response

      Date: 06/05/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      PRA Group is the legal owner of a unresolved file under your name and information, if you believe it to be fraudulent, please report it as such to your local police department and forward a copy of the police report to ***************************************** for further investigation. 

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA group call multiple times a day, when I answer the call no one talks and it disconnects with 6 seconds. When I call back a recording says please hold and the call is disconnected. I have tried many numbers but they don't connect. It is plain harrassment at this point.

      Business Response

      Date: 03/05/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      Upon reviewing the files associated with the number provided, it appears that there have been multiple occasions where we've connected with you with no resolution. 

      As per your request, we've added your phone number to our Do Not Call list, the files however, will remain as unresolved.  Should you wish to resolve them, you can contact ************** to speak with one of our Recovery Specialists. 

    PRA Group Canada Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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