We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

PRA Group Canada Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for PRA Group Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PRA Group Canada Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 139 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* has been sending alerts to my credit report stating that I (THE ***** *******************) owned them money which I don't. I never have ask for any kind of loan or owned anyone money. The alert started in September 2023 and it is still ongoing even after I filed an investigation through *********** which acknowledge that it was indeed their errors and they were informing ********* about it. The alerts did stop for a few month but came back this month (March 2024). They didn't even remove those alerts from my credit report in the first place even after *********** informed them about it. The loan is in the name of THE ***********************. He and I are parent and child living at the same address hence maybe the confusion, similar name and same address. That is his problem and not mine and I am the one being charged for those loans which is ridiculous. Even when the correction was made through ***********, ********* still added another alert to my credit report this month (March 2024), What I am looking is for Fairstone to credit those alert to the right person (THE ***********************) and remove those alerts that are affecting my credit report since september 2023. It is impossible to communicate with them hence I am filling a complaint here. In the file attach, there will be information about the loans on my name (screenshots of the alerts), the correction made on my profile (name was wrongly written and was eventually corrected), the letter of the loan issued to the other person and the answer from *********** following the investigation written in french. I have yet to contact Equifax following the issues and have now been given notice about a new debt under ********* with a debt collector company in my credit report. This is getting ridiculous. ********* stated that whatever they have declare are accurate meaning declaring the debts are under Mr. THE *********************** but I THE ***************************** have just received a new alert in my credit report from a debt collector from *********

      Business Response

      Date: 03/05/2024

      Your complaint has been received and forwarded to the ********************* at PRA Group.  

      If PRA Group is reporting a collection line incorrectly on your credit report, can you please forward a copy of it to ****************************************** for investigation.  Please include, at minimum, the portion showing your name and date of birth and the collection line from PRA Group. 

      Customer Answer

      Date: 07/05/2024

       
      Complaint: 21658828

      I am rejecting this response because:

      Every details and information are already in this complaint

      Sincerely,

      The *****************************

      Business Response

      Date: 08/05/2024

      The screenshot showing PRA Group reporting does not have any information to show that it is being reported on the wrong credit report.  Please provide a copy of your credit report showing both PRA Group and your personal information so that we can determine if it is in fact reporting on the wrong credit bureau. 

      Customer Answer

      Date: 09/05/2024

       
      Complaint: 21658828

      I am rejecting this response because:

      The alert comes from Transunion through the bank account that lets the customer check their credit score. It was also confirm by Transunion that this was indeed an error from the previous debt collection company and Transunion has also sent a notice about this incorrect collection

      Sincerely,

      The *****************************

    • Initial Complaint

      Date:15/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refer to the attached document.

      Business Response

      Date: 15/04/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      We are unable to locate your name or the phone number provided in our system, can you please confirm the phone number provided is correct, if so, kindly check with your service provider if there is a phone number being forwarded to your line.  

      Customer Answer

      Date: 22/04/2024

      I am confirming my name is ***************************. PRA group Canada is still calling multiple times a day. They are calling my cell phone number ************, this number is a text only plan. I would still like all contact from PRA group Canada to stop. Sorry you received the wrong phone number.

      Customer Answer

      Date: 23/04/2024

       
      Complaint: 21577020

      I am rejecting this response because:

      Date Sent: 4/22/2024 7:31:47 PM
      I am confirming my name is ***************************. PRA group Canada is still calling multiple times a day. They are calling my cell phone number ************, this number is a text only plan. I would still like all contact from PRA group Canada to stop. Sorry you received the wrong phone number.



      Sincerely,

      ***************************

      Business Response

      Date: 23/04/2024

      Thank you for providing the correct phone number, i was able to find it in our system and it appears we are calling the wrong number.  I've marked it as such in our system and also added it to our Do Not Call list. 

      Customer Answer

      Date: 23/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRA group will not stop calling. Trying to gather information is useless because they just hang up in you and call from a new number. I am not okay with rude people harassing me over the phone. I was not rude, i only ask for information. Whenever I ask how they obtained my number, they hang up quickly. This harassment needs to stop! I do not want any further calls and i dont know hpw to make it stop. I told them they have the wrong number.

      Business Response

      Date: 11/04/2024

      Your complaint has been received and forwarded to the ********************* for review and response.  

      Upon reviewing the file associated with the number provided, I see no one has ever answered our call to let us know we had the wrong number.  Now that we've been made aware, we can certainly mark it as wrong and stop the calls. 

    • Initial Complaint

      Date:09/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company calls me 2-5 times a day. They will not send me any documentation as requested several times!!!

      Business Response

      Date: 10/04/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      We've added the phone number above to our Do Not Call list as per your request.  

      As per your request for documentation, please contact ****************************************** to confirm your identity, once completed, we'd be happy to assist you further. 

    • Initial Complaint

      Date:29/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls me due to a debts I dont have

      Business Response

      Date: 01/03/2024

      Your complaint has been received and forwarded to the ********************* for review and response. 

      I was able to locate a file under your name and address that is still outstanding, please call one of our Recovery Specialists at ************** to discuss resolution of this matter. 

    • Initial Complaint

      Date:29/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have called me multiple times a day for years from different numbers. Have also called ************ of work. I have emailed them and told them I owe them no money and to not contact me again and that was over 2 years ago and it still continues. I have blocked hundreds of numbers now and all they ever do is leave a voicemail with heavy breathing. They don't say who they are. This is harrassment. There are no collections on my credit report and I would like them to leave me alone.

      Business Response

      Date: 29/02/2024

      Your complaint has been received and forwarded to the ********************* for review and response. 

      Upon reviewing the file associated with the number received, it appears we have been calling for a number of years, however, no one has ever answered or called back to discuss the unresolved matter, therefor the calls have continued.  

      As per your request to no longer receive calls, we have added your number to our Do Not Call list and moved the file in question to a Cease status which restricts all future outgoing communication for this file. 

      Should you wish to resolve the matter, please contact one of our Recovery Specialists at **************. 

      Customer Answer

      Date: 29/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************************************

    • Initial Complaint

      Date:27/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Various unknown, long distance caller ID's, and localized spoofed area-coded numbers calling for ******

      Business Response

      Date: 29/02/2024

      Your complaint has been received and forwarded to the ********************* for review and response.  

      The phone number provided is listed on an unresolved file associated with the same name and address listed on this complaint.

      Please contact ************** to speak with one of our Recovery Specialists to discuss resolution of this file. 

       

    • Initial Complaint

      Date:27/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im constantly being bombarded with calls throughout the week when I have never used this service before

      Business Response

      Date: 29/02/2024

      Your complaint has been received and forwarded to the ********************* for review and response.  

      Upon reviewing the file associated with the number provided, I see no one has ever answered our call which appears to be to the wrong number.  Now that we've been made aware, we can certainly mark it as wrong and stop the calls. 

    • Initial Complaint

      Date:26/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no business with PRA Group and no contract with them and they call 5-6 times per day from numerous phone numbers. There is nothing on my credit report regarding them and I have a clear report for all on time payments for the last 9 years. I want to be removed from that callers list

      Business Response

      Date: 26/02/2024

      Your complaint has been received and forwarded to the ********************* for review and response. 

      The phone number provided has been added to our Do Not Call list.  

    • Initial Complaint

      Date:03/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no business with this company, yet they keep harassing me with continous phone calls

      Business Response

      Date: 05/02/2024

      Your complaint has been forwarded to the ********************* for review and response. 

      The phone number provided has been added to our Do Not Call list and the multiple files under you name have been moved to a "Cease" status which restricts all communication going forward.  Should you like to resolve these matters, please contact one of our Recovery Specialists at **************.  

    PRA Group Canada Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.