Reviews

This profile includes reviews for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

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  Enercare Home & Commercial Services Limited Partnership

  7400 Birchmount Rd Markham, ON L3R 5V4

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  Roy Inch & Sons

  B1-3500 White Oak Road London, ON N6E 2Z9

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  EnerCare Home And Commercial Services Limited Partnership

  50 Frank Nighbor Place Kanata, ON K2V 1B9

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  Roy Inch & Sons

  283 Talbot St. St Thomas, ON N5P 1B3

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  Roy Inch & Sons

  3500 White Oak Road London, ON N6E 2Z9

Review Details

• Review fromColin B

  Date: 22/08/2024

  1 star
  I replaced my red tagged furnace and broken air conditioner which were both over 15 years old with new equipment from Enercare since they were maintaining my equipment. I was happy with their service and felt confident it would be an easy install.
  The sales person Ken sold me a heat pump unit which was physically too large to be installed. I only found this out when the installers told me the day of install that it would not fit. Ken sold me a smaller unit after months of waiting with no A/C. I was clear with Ken that the top of the heat pump had to be installed below the window so I could open it. The installers ignored this and BLOCKED my window from opening. The installers refused to move it and continued the install. Ken and Enercare ignored my e-mail and phone call about the issue.
  Enercare billed me for accessories related to the heat pump install such as a snow stand, installed equipment and billed me for the other such as the heat pump coil, and installed the heat pump above my new window that cannot open. I just had new windows installed and now a $4000 window cannot open.
  My formal complaints are resolved on their end by saying "We will conduct more training so this doesn't happen again". I was promised $20/month of maintenance service for 6 months would be refunded and despite a ticket number for it I have been ignored.
  I paid $23,000 for equipment that is installed to their satisfaction but would not be acceptable to anyone outside of their company. * **** ** ****** ***** ******* **** ***** **** *** **** * *** ****** *****

• Review fromreal t

  Date: 21/08/2024

  1 star
  Enercare is very focused on renting equipment with monthly fees .Enercare took over from ******** billing .
  I already had a very bad experience where I bought a Water Heater tank but gave me a rental form, it took me many tries to correct it.
  So this time again did not want to do business , so I bought the old ******** tank on July 10, 2024
  but keep getting invoiced and reminder that my rental payment id due . I have spent over 5 hours to get Enercare to stop ********* ** with over due payment

• Review fromNick D

  Date: 19/08/2024

  1 star
  I bought a house with one of their water heaters and had no idea. It was not on my purchase agreement and it was not labelled as such. The house was vacant for 4 years prior and the water heater was broken so I replaced it. It wasn’t until the 3rd ******** bill that it showed up as a rental after I had disposed of it. I called them immediately and told them what I did and I was told it would be taken off my account in 2 billing cycles with no charges. 3 billing cycles later they continued to charge me for the rental. I called them again and now they tell me I need to pay in full for a 10 year old broken water heater that wasn’t labeled as a rental and wasn’t disclosed to me on my purchase agreement or ******** bills for months. I asked for them to refund me the 4 additional months they charged me for rentals because they gave me the wrong information and continued charging me the rental after they said they wouldn’t. They refused. Then I agreed to pay the $800 for an old used broken water heater and they told me I will be charged in 2 billing cycles and then released. They hosed me for another 2 months of rentals. **** ** ** ******** ********* ******* with no recourse. I am so angry

• Review fromHolly T

  Date: 07/08/2024

  1 star
  I have been paying for services for over 2 years without realizing due to the fact they were included in my ******** bill. I have been paying for and using home reliance service for my furnace and electrical. I realized once enercare began billing separately so I phoned to cancel my service and I am expected to continue paying until November. I explained tht I did not even know I was paying for this let alone be resigned in a contract of one year. I did not sign a contract it was auto renewal and have not even used any of the services. *** ******* ** ** ***** ** **** **** *** **** ** * **** *********** *********** ** *********. If you cancel something, it should be canceled. Not an argument one now I have to wait for a dispute to be solved in five business days where they still may not even grant me that I can cancel. Very disappointed with the service and the way they run their business

• Review fromwenhui c

  Date: 02/08/2024

  1 star
  I just bought a house where the previous owner installed their HVAC equipment. The previous owner promised to buy out the HVAC service and called on June 4th to request the buyout. However, as of today, August 2nd, he has not received any bill or response. Meanwhile, I have been receiving rental bills for the HVAC since I took ownership on June 11th.
  The previous owner then told me to call Enercare myself to buy out the equipment, and he would reimburse me once I received the bill. I contacted Enercare's loyalty department several times, and they gave an unreasonable buyout price of $2988 + tax for a 7-year-old air conditioner (whereas the same equipment, including installation, costs only $3500 on the market now). Additionally, they said it would take two months to process. During those two months, I would still need to pay rent for the equipment.
  I questioned the loyalty department representative on why it takes one day to activate a new service but two months to cancel one. He refused to answer and kept repeating that the bill would take two months to arrive. When I asked to speak with the department manager, he said it was not possible and transferred me to another department.
  Below is the reference number for the previous owner's buyout request made on June 4th: ********.

• Review fromYI MIN Z

  Date: 30/07/2024

  1 star
  ** ******* ** ************** *** ****, i already buy out the water tank and they still billed me over 400 dollars, and i took the case number the agent told me they will call me in 3-5 business days, but now its over a week and i called back they told me still underview and nobody knows whats going on. **** **** **** ********* *** * **** **** ********** ** ****** ***** *** ******* *** **** ******

• Review fromHal B

  Date: 30/07/2024

  1 star
  I want to take the time to share my recent and ongoing customer service experience with Enercare (Head office in Markam Ontario).
  We chose to rent a furnace from Enercare around 2001 when my current furnace broke down and needed to be replace.
  In January of 2010 this furnace was at the end of its life and failed. We reached out to Enercare once again for a replacement, which they happily installed. ******** and Enercare have become separated entities now and I received my first Enercare bill separate from ********. I immediately noticed that I was still being billed for my original furnace that was replaced in 2020, so I contacted them to point out this error.
  One my first call which occurred on July 12, 2024, I was on hold f Once online I explained my situation, they created a case ******** and was informed that it would take 10 business days to research it. As of July 26th, I had not heard anything from Enercare.
  My second call was on July 26th, Once online I was informed that the needed to send a technician to ensure we only had one furnace. I . Here is the financial size of their error. Enercare has charged me now to two (2) furnaces from February 2020 until July 2024. 4 years and six months. $40.62 + 5.28(hst).
  45.90 for 54 months. Amount overcharged. $2478.60
  July 29th, Two Enercare technicians arrive to verify that I don’t have two furnaces. This took all of about 5min. At the end of which I was informed that they will update the manager and get this corrected. I would have to call them again in the afternoon.
  That afternoon, I called again. This time I asked for a supervisor, yes, I am getting more than a little annoyed at this point. I was informed another case was being opened ******** and I can take up to 10 days for this to be investigated.
  At this point I am totally done with this company, and plan to file a claim in small claims court if I do not hear from them by August 3, 2024.

• Review fromDevry B

  Date: 25/07/2024

  1 star
  TERRIBLE, TERRIBLE customer service, at least when it comes to issues/complaints! Our water softener was installed (about 2 years ago) going to all taps in the house, and we’ve since learned that soft water should NOT be used in a kitchen (cooking and drinking water), NOR should it be used for outdoor use (on your plants or for filling/running your pool). One would think that the service providers and/or installers would be aware of this, and advise their clients accordingly, but this not the case, it seems.
  As such, we’ve had approximately $2000 dollars worth of damage/water issues with our pool, and a 2nd crop of rotting tomatoes (that one I could probably live with).
  ** ******* *** **** trying to get some sort of resolution to this problem for two weeks now! They’ve been happy to send service guys out here, but of course, they want to charge us to have the water re-routed (install bypasses for the kitchen and outside sources).
  As if that’s not bad enough, and not surprisingly, they have completely “ghosted” ** ******* at any mention of recompense for the damage to our pool.
  We are now actively pursuing changing our service provider and getting out of our “contract.” ??

• Review fromElizabeth L

  Date: 22/07/2024

  2 stars
  We were sent two notices by Enercare, by mail, that Enercare would be billing directly, instead of their services (and charges) appearing on our monthly bill from ********, sometime during 2024, and that we should expect to receive our first Enercare bill within 30 days after receiving their notice. In their notice, we were encouraged to register online for an account so that we could opt in to paperless billing, sign up for pre-authorized payments, and schedule service appointments. We planned to register online for an account with Enercare once we had received our monthly bill from ******** to ensure that the Enercare services were not included in the ******** bill for that month, and after we received our first invoice from Enercare. We received our usual monthly ******** bill in the mail and saw that Enercare services were not included on the bill. Then we received the Enercare invoice in the mail on July 18, which indicated that payment was due on July 27, which included a fee of $1.25 plus tax for a "paper invoice fee" and which stated that payments made through the bank or by mail should be given 7 working days in order to be processed. We do not believe that we should have to pay a paper invoice fee for the first invoice if we were never told about this type of fee in the two notices previously received from Enercare. In addition, it was not possible to pay Enercare by cheque or by registering for pre -authorized payment through our bank, within their timeframe of 7 working days to process payment - if we set up pre-authorized payment or mailed a cheque on the day that we received the invoice (July 18), there were only 6 working days until July 27 (a Saturday). Thus we had to call and pay by credit card to avoid a late payment penalty. We give Enercare credit for notifying us about the change in billing but they handled payment of their first invoice very poorly.

• Review fromSamina A

  Date: 18/07/2024

  1 star
  I’m very frustrated and unhappy with this company. * **** ** **** * ********* ******* **** ******* **** ***. They were with ******** until now and I paid their bill of this month on July 3rd already and now I expect the bill in August which is $40.66. They now are kicked off by ******** and have sent me a double bill of August $81.32. I have a paper bill from ******** that I paid the bill of this month as a proof and next month I can pay directly to Enercare.
  I called them twice yesterday but they had no proper answer to why they sent me the double bill when I am regularly paying my bill.
  They put me on long holds twice and then disconnected my call.On satisfaction survey there’s only one option to choose which is satisfied. Option 2 dissatisfied is saying invalid option. This is unbelievable! They are cheaters.
  A few months ago too when my one year of payments were almost done and it’s time to book the service appointment. I booked the appointment for coming Saturday and talked to the representative to give me a better deal for next year. He gave me a false deal and canceled my existing plan. I kept waiting for the service guy that was supposed to come but he never showed up. Upon calling them I was informed your appointment was canceled because your plan is changed now and they said sorry about that guy and gave me the service appointment on the terms that they will not give me the service at the end of this year. This is ridiculous. I’m stuck with them for no reason and forced to pay the bills they are throwing my way. ** * ***** *** *** ***** **** ** ****** ***** **** ** ********* *** ****** **** *** **** ** *** ** *** *** ** **** ******** ******