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Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 197 Customer Reviews

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    Review Details

    • Dexter S

      Date: 17/07/2024

      **** ******* ****** ** **** ***** **** *** ********* *** *** ******** **** ******* ******* * **** ***** ***** I called to buy out my water heater and cancel my account. I have been hung up on 4 times and wasted 4 hours of my time to cancel. I thought it was finally over but then i receive another bill the following month. I call back, wait 35 min to explain my situation only to get hung up on again. Call back, wait another 35 min to finally get an email confirmation the my account was cancelled. Wasted over 5 hours of my time to cancel an account......that is absurd. We shall see what happens next month.
      ****** **** **** **** ******* ******** **** *** ******** ****** ***** ** ***** **** ** **************

    • janet C

      Date: 16/07/2024

      I have been waiting for Enercare to remove my leaky water tank. They called me while I was sitting outside waiting for a pick up, to cancel my appointment. No respect for the customer. No compensation for my time. ***** ******* ** **** *****

    • Mary P

      Date: 14/07/2024

      The worst customer service ever. ** *** **** **** **** ******** It is supposed to be a 24 hour emergency service, it is not. ** 88 year old *** had a leak from *** hot water tank on the Friday night, nobody came out. After numerous calls over the weekend, they were supposed to come first thing Sunday at 8 am to install a new hot water tank. They did not. They make false promises about the time expected for service. I had to reach out to my **** to go and assist *** with the leak. Even though this is a paid emergency service.
      Their service representatives (except for one) were all ****. The last person I dealt with talked at me, cut me off and was awful to deal with.
      I had the most difficult time cancelling the contract.
      I cannot believe the experience we had trying to get immediate service *** ** ** **** *** ***** ****** *****. *** went all weekend without hot water.

    • Brenda F

      Date: 07/07/2024

      I've been without hot water for 4 days. My hot water tank wasn't the correct one when installed in 2021. There's no fan venting the CO2 emissions from our home. I've contacted them several times with no resolution. The enercare technicians, I had 2 come out, didn't recognize that there wasn't a fan sucking out the CO2 emissions. They first technician said he couldn't fix the problem that there was a blockage, which there wasn't. The second technician said it could be a plumbing issue or the pipes needed to be changed. Neither of these were true. I am holding them liable for not recognizing the issue and am requesting 3 years, from the date of the wrong tank installed, free rental. In my opinion, these technicians were not qualified for this job and should be reprimanded. I am beside myself with the non existent customer service they provide, hungry for your money with no resolution or responsible for their actions.

    • Swathi V

      Date: 05/07/2024

      I had a very bad experience on enercare. They called me and told initial 6 months they said free service and the service they provided was very bad. If we call them and say service was not good and would like to cancel the plan they ask us to make payment for the next 6 months. and plan is for 1 year.

    • Ana S

      Date: 28/06/2024

      ** ******** ****** **** ******** ******** **** ************ **** ** ******** ****** Their customer service is worse than horrible, they are only interested in taking as much money as possible from consumers, rules do not seem to apply to them. ****** *** ****** ******** ********* *** ********* ******** **** *** ****** *** **** ****** ** *** ***** I purchased a home that came with a rented water heater, I have been trying to break the contract but to break it I need to know the terms of the contract. Enercare simply refuses or otherwise has failed completely at producing a signed copy of the contract entered into by the previous owner of our home. Instead, they simply came up with an outrageously expensive termination fee (they call it buyout, even though I do not want to keep the old piece of junk they call equipment, so I asked Enercare to remove it, but they won’t bother picking up an old and useless water heater). All I want is a signed copy of the agreement for the water heater that is in our home so I could better understand the termination cost. If there is no agreement, I should be allowed to simply terminate the contract by giving notice (and free of any unilaterally imposed penalty in favor of Enercare). Please help. ******** **** ******** ****** ** ******* *** **** ** ****** ****** ******** **********

    • Virginia R

      Date: 18/06/2024

      Horrible customer service. I sold my house months ago and I am still receiving bills from Enercare for a hot water tank. I called Enercare numerous times and the calls always last over an hour with agent after agent putting you on hold with no resolution just a reference number for a request to look into the situation that doesn’t seem to get addressed or resolved. Absolutely would never deal with this company again.

    • Carlene P

      Date: 07/06/2024

      ***** ****** ** **** **** * ***** **** ** **** ** ****
      CSR from this company lacks pretty much every principle needed to run a *********** business.
      I called in a service call On Tues June 3, 2024, at 8:10 CSR Raphael confirmed all the information and I would be serviced same day. No one called, no service received.
      Called back Fri June 7,2024 to inquire what happened. On answering the phone I couldn’t make out what was happening ** *** *** *** ******** ** ***** * ***** ** ** *** ** *** ** **** ** * ***** ********* I told him what happened and he said no service call happened. He then said he completed a new service call to my correct address. I proceeded to ask him to confirm if any service was completed at the beginning of the week, ** ******* ** *** ****** **** *** eventually said no, ****** ** * ***** and then hung up.
      *** *** ***** ** ** ******* *** ** **** *** ***** *** *********** ** **** *** ******** **** ******** *** ** **** ******* ****** *** ** ***** **** **** **** **** ** *** *** ** ** ** **** **** **** **** **** *************T
      I called right back and spoke to Verson who was extremely helpful gave me information on rectifying the address issue. He then connected me to Supervisor Daniel and the bad customer service starts again.
      After paying for services, trying to get service **** ****** ****** ***** ***** **, and all they can do is apologize on sebastian’s behalf. Not good enough. ********* ****** ** ************ *** ** **** **** *** ***** **** ** ***** ***** **********

    • Gail A

      Date: 05/06/2024

      ******** ** *** ***** ******** *** ***** *** **** ****** ** ******* ** *********** ********* ***** ** ** ***** *** ****** ******** ****** ***** ** *** ** **** ********* ****** *** ********** *** ********** **** **** **** ******* ******** ********* *** **** ************* **** ******* **** ******* **** * *** *** *** *** **** ** ***** **** *** *** ***** *** ******* ***** *** *** **** ** ***** **** *** **** ** ******* **** * ** ******* ****. Never in my life have I ever dealt with a company like this that won’t even reply to a lawyers urgent request. Enercare has cost me time and put the funds from the sale of my house on hold potential costing me legal retribution. ** *** ****** **** ***** ******** ** **** ******* **** ** **** ******* **** ******** **** **** **** **** I plan to put a formal complaint has high as it can go.

    • Deepak S

      Date: 31/05/2024

      Hi Team, This is my third or fourth time calling Enercare customer service. However, no one is looking into my complaint.
      At the start of, of the year, I guess Jan or February I got a package from the Enercare representative for 6 months at no charge/bill. However, I am getting enercare water heater bill through the ******** account. Please look into my complaint. Thanks, ****** ****** 

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